Zestmoney — Cue math Loan Payment

Zestmoney — Cue math Loan Payment

J jmajhi1976 Jul 26, 2022 This thread was updated on Jul 26, 2022

Dear sir, This is to bring to your kind notice that I have availed the student loan from Zest Money on 21/09/20. Now I came to know that my daughter's classes are blocked by the Cuemath. After enquiry, I am informed by the Cuemath executive that as my EMI is not cleared for the current month, therefore it has blocked the classes. Whether the Zest Money has paid the full loan amount to Cuemath or not? if paid then how come the Cuemath has blocked my daughter's classes. On what capacity the Cuemath is asking me to pay the EMI to Zest Money as I have taken loan from the Zest Money. Only it is responsible for collecting the EMI from me. If I have failed to pay the EMI for any reason then I am also levied the penalties by the Zest Money and it is imposing some interest also. Note:1. The Cuemath should clarify me whether Zest Money has paid my loan amount to Clue Math or not? 2. If paid, then how much amount was paid to Cuemath and on which date, 3. On which capacity the Cuemath is asking me to pay the EMI to Zest Money. 4. The loan agreement was signed between me and the Zest Money, then how come the Cuemath is interfering in the loan matter. 5. Has Zest Money authorized Cuemath to act on behalf of it and collect the EMI from customers 6. Kindly share the loan transaction details (paid to Cuemath) The Cuemath should provide a reply on the above points in return mail as soon as possible, because I will be filing a Consumer Case against the Cue Math and Zest Money for cheating me in this regard. Cue math Address and contact details Bangalore (Head Office) location #7, 3rd Floor, 80 Feet Road, 4th Block, Koramangala, Bengaluru - 560034 email [protected]@cuemath.com phone [protected] Zest Money Details. [protected]@zestmoney.in or call us at +91-[protected] Regards Dr. Jagannath Majhi Deputy Director to Govt. of India Ministry of Home Affairs Was this information helpful? No (0) Yes (0)
ZestMoney customer support has been notified about the posted complaint. Verified Support Feb 20, 2021 ZestMoney Customer Care's response Dear Dr. Jagannath, Greetings from ZestMoney! We are sorry to hear this. We request you to provide a registered email id or your contact number since we are unable to find any profile details so that we can help you better and resolve your queries. If you have already written to ZestMoney, then please share the case id so that we can check and update you. You can also write to us at [protected]@zestmoney.in. You can also write to our Nodal Officer ([protected]@zestmoney.in) for escalation. Regards, Team ZestMoney Feb 20, 2021 Updated by jmajhi1976 Dear Sir, Please find my registered mail ID and mobile no. below and solve the issue immediately. Email: [protected]@gmail.com Mob: [protected] Regards Dr. Jagannath Majhi Deputy Director to Govt. of India
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jmajhi1976

Dear Sir,

Please find my registered mail ID and mobile no. below and solve the issue immediately.

Email: [protected]@gmail.com

Mob: [protected]

Regards

Dr. Jagannath Majhi
Deputy Director to Govt. of India

Cuemath Support

Jul 26, 2022

Hi Dr. Jagannath! We understand the inconvenience the delay may have caused and would like to apologise. Such delays are unusual for us, and we appreciate your trust and support. Rest assured, we're constantly working to ensure a seamless experience for all our customers at every step of their journey with us.

If you have any concerns, request you to reach out to our support team at [protected]@cuemath.com with your registered details and we'll look into it.