[Resolved]  Zestmoney — Did not receive refund yet

Address:

2746b, 2nd Floor, Aravali Vihar Sector 49, Faridabad 121001

Hello Sir,

I booked a flight ticket from Goibibo, using Zest money. Zest money was offering 10% discount on the tickets if pay through them at 3 months no cost EMI. So I used my ICICI bank details and paid for the flight tickets using Zest money on 1st Aug 2022. ICICI bank paid the the money to Zest money and Zest money then paid it to Goibibo. But due to some technical issue the flight ticket did not get book and then Goibibo have refunded the money. They refunded it to Zest money as they received the payment through them. Screen shot attached. And then I received a loan schedule from ICICI bank that they have created a consumer finance loan in my name with 3 months EMI. So I called all the customer services but did not get proper response. on 3rd Sep 2022 ICICI deducted the first EMI from my account Rs. 20K, for which the transaction was cancelled and I did not the tickets. Now the problem is Goibibo gave the confirmation number that they have refunded the money to Zest money. ICICI bank gave me today the confirmation that they have paid the money to Zest money Ref ID[protected] Transaction ID N_[protected]. Now my money is with Zest money and I have been following up since a month, I have already shared all the information they asked but still they are not refunding my money. Request if you can please help me in geting bacy my refund.
Ramesh Verma
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