Zestmoney — Didn't receive my offer cashback since 3 month

I bought a mobile from relience digital with zest money with the offer of 10% cachback after 3 successfull EMI.

My last and EMI i paid on 5th November and offer cachback should be credit after 15 days of 5th November but still i am waiting for that.

I called more then 50 times in customer support. i write more then 50 mails at [protected]@zestmoney.in but i didnt get cachback.

The one senior executive employee Ms. Komal always asking me time of 7 working days but she couldn't resolve my offercash back issue.

From zestmoney i am getting only this email as a reply

[protected][protected][protected][protected][protected]-------
Najmeen parveen (ZestMoney)

Dear Ashish,

Greetings from ZestMoney! Thank you for writing to us.

As we understand, your concern is regarding the offer cashback. Please be assured that we are here to help you.

We understand your query is yet to be resolved, and we regret the delay.

However, our concerned team is still working on your request, and we will get back to you as soon as we receive updates from their end.

We are following up with them regularly on your behalf to get this closed as soon as possible.

For any further assistance, please feel free to reply to this email.

Assuring you the best of our services, always.
Best,
Team ZestMoney
[protected][protected][protected][protected][protected]--------
Always i am getting this type of mail as a reply.

Finally i am choosing to delete my account of ZESTMONEY without getting offer cachback.
[protected][protected][protected][protected][protected][protected]
Sometimes i made a check list by my self while talking to callcenter guy of zest money like this

Did i pay all emi on time?
Yes

Did i wait for 15 days affter last emi?
Yes

Is my auto debit verified?
Yes

Do i eligible for cashback?
Yes

Did i politelty wait for a month?
Yes

Did i politelty wait for a another a month?
Yes

Did i politelty wait for a third month?
Yes

Did i send all document along with Bill, Loan Agreement, BankStatement?
Yes

Do i want to wait more?
No: [Yes] because ms. Komal wants me to wait till monday: (Komal is definitly sure i will get my cachback)

How much time it will take to credit cachback in relative account?
N/A (Abdul-Senior Executive is not sure when?)

Will i get cashback or not?
Yes