[Resolved] Zestmoney — ecs bounced twice and credit score get affected even after loan cancellation request

[Resolved] Zestmoney — ecs bounced twice and credit score get affected even after loan cancellation request

B Brinda0307 from Mumbai, Maharashtra

I have requested on email to cancel my loan but even after that my ecs bounced twice and due to that my credit score got affected. They have not informed me to maintain balance in the bank for emi and it will be refunded after cancellation of loan. It is completely their mistake. Due to them my credit score got highly affected. Please help. They have also blocked my account. Was this information helpful? No (0) Yes (0)
Sep 19, 2019 Complaint marked as Resolved ZestMoney customer support has been notified about the posted complaint. Verified Support Aug 18, 2019 ZestMoney Customer Care's response Hi Brinda, The concerned team will need to go through your account history to resolve this issue, due to privacy concerns and data security please do not share your contact details. We request you write an email and send it from your registered email address to [protected]@zestmoney.in and the team will contact you. Regards Team ZestMoney.
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