[Resolved]  Zestmoney — emi late fees applied

I had my loan amount due on 25th march but ai was unable to pay the amount as my phone broke down on the 22nd march in an accident.. I purchased a new phone now and got my sim card activated and when i wanted to pay the emi it is showing me a late charge of 250rs for both emi. This is not acceptable for what i was in such problem..
My zest loan id is a500c7b86915 and 78dc22170717
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May 6, 2019
Complaint marked as Resolved 
ZestMoney customer support has been notified about the posted complaint.
Verified Support
Apr 05, 2019
ZestMoney Customer Care's response
Hi Gaurav,

Your experience is important to us! In order to help you better. Please allow us some time to resolve. Our team will reach out to you. Thanks!

Team ZestMoney.
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