[Resolved] Zestmoney — EMI payment not updated in the Zest App

[Resolved] Zestmoney — EMI payment not updated in the Zest App

R Robert Selwyne Oct 11, 2022 Oct 14, 2022 This thread was updated on Oct 14, 2022

I purchased a MacBook Air at Apple Store, Chennai for Rs. 99, 110. 12 months EMI payment was made using Zest. The first installment payment of Rs. 8973.59 was made using the HDFC Net banking through Zest Mobile App on 07-Oct. Screenshot of the Netbanking payment was sent already. But the payment status is not updated on Zest App and keep on sending EMI reminders and late payment charges. Now it shows EMI Rs.9223.59 is overdue. The screenshot of the message is already sent. Upon sending multiple reminders, The Support Team doesn't even care to fix the issue. Rather sending automated message "Your request (989791) has been updated". But the payment is not updated yet. Extremely unhappy with the Zest App payment process and the Support Team. In the future i would refrain using Zest App for valuable purchases. +2 photos Was this information helpful? No (0) Yes (0)
Nov 15, 2022 Complaint marked as Resolved ZestMoney customer support has been notified about the posted complaint. Verified Support Oct 14, 2022 ZestMoney Customer Care's response Hey Robert, Greetings from ZestMoney! Thank you for sharing the screenshot with us. As we understand, your concern is regarding the overdue. Please be assured that we are here to help you. We apologize for the inconvenience caused in this regard and sorry for the delayed response. We would like to inform you that as we check your details there is no over due show in our records maybe there are some technical issues. For any further assistance, please feel free to reply to this email. We would be happy to assist. Assuring you the best of our services, always. Regards, Team ZestMoney
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