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[Resolved]  Zestmoney — Emi started but product is in pending state

Sir i have take loan from ZestMoney (loan id 741B6DB63712) for buying Apple Iphone 11 on 5 August 2022 at 5.24Am and Flipkart order id is OD[protected] and according to ZestMoney my order id is PZT[protected]F1DHI01, sir my loan has been sanctioned by ZestMoney and my emi is started but my product is in pending state and it is showing that your bank has not paid the money to the seller. sir there is no cancel option on Flipkart so that i can cancel my order and i am worrying that my whole money is gone which Rs29, 628. sir please help me out in recovering my money or atleast they process my order.
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Sep 10, 2022
Complaint marked as Resolved 
ZestMoney customer support has been notified about the posted complaint.
Verified Support
Aug 10, 2022
ZestMoney Customer Care's response
Dear Imteyaz,

Greetings from ZestMoney!

As we understand, your query is regarding the loan cancellation loan ID(741B6DB63712).

We are extremely sorry to hear this and sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We have forwarded your issue to our concerned team and are following up with them we will get back to you as soon as we receive updates from their end.

Rest assured your issue will be resolved at the earliest.

Please feel free to contact us for further assistance as we are always there to give you the best possible solution.

Assuring the best services!

Sincerely,
Team ZestMoney
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