[Resolved] Zestmoney — fake loan account linked to my pan card

rashidhusain12

Address:

Pune, Maharastra

Hi
I have checked my cibil score recently, & found out there are several loan running from different private firms, including ghalla (Zest money).

Ghalla account no - [protected]
Ghalla account no - [protected]

These loan accounts are fake & is hurting my credit report, i never took any loans from them, i followed up with them on email, but no positive response given, i raise the dispute with cibil but they decline to change.
I never got any loan credited to my account,

All loan accounts mentioned in my credit report is fake, & i am totally unaware of these loans,
I dont know how these firms give loan to someone else & then it shows up on others credit report.

All the mobile no., email addresses & address mentioned in loan details are not mine, only my pan card (Aeyph2521k) details are corrects, all other details are someones else, & i am not aware of it.

Kindly arrange to remove my pan details from these loans as i have never taken any loans from these firms.

I tried to launch a complaint to rbi banking ombudsman, but cannot find the nbfc registered name,

Kindly launch a complaint against them asap, this is a total negligence from their end, how they given loan to someone without proper verification of documents???

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Aug 11, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

May 22, 2020

ZestMoney Customer Care's response Hi Rashid,

We are sorry to hear that.

We request you to provide a registered email id or your contact number. As we are unable to find any loan request or profile details so that we can help you better and resolve your queries.

You can write to our Grievance Redressal Official ([protected]@zestmoney.in) or Nodal Officer ([protected]@zestmoney.in).

Regards,
Team ZestMoney

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Comments

rashidhusain12

I have already sent you an email earlier from my email.- rashid.[protected]@gmail.com
at your greivence redressal portal, i got a reply to file an FIR,

i am nri.. i cannot do that now,

why you guys didnt checked the details of pan card before giving loan to someone??
why the address was not checked, why the authenticity not checked for the account you gave loan??

kindly remove my pan card details, as i have never applied any loan from you...
it is hurting my credit report day by day.

and never opened any account in Maharashtra...& never been to Maharashtra...??? how the addresses are of Maharashtra & with several unknown contact no.????

swadha Dubey

Hii
I haven't apply for any loan from zest money only they have my contact number which they are continuously calling and disturbing me . I haven't apply for loan please check all the details because no money has been transferred to my any account .
What the heck they are doing without any verification they are giving loan to anyone .