Zestmoney — Fraud/cheating from zestmoney. No-cost emi is a scam, zest=fraud

I had taken a loan from zest money of Rs 77000 at 0% interest(no-cost emi). loan ID-B28355828D16 As per zest money 0% interest means that customer has to pay interest along with his emi amount, and zest money will credit back the interest amount to customer within 7-10 working days. I paid my emi of January month and received the interest cashback. The problem starts from February, i paid my 2nd emi on 2nd feb 2023, i did not receive any cashback of Feb month till today (i.e. 15 March 2023). I have also paid my 3rd month emi based on written email statement of thier floor supervisor (Abdul Uzaif) stating that I will receive the cashback of Feb month definitely by 10th march 2023, now zest money has cheated me I have not received any interest cash back of 2 months that is Feb and March. I have clear evidences like mail records and call recordings.
Later I tried to contact thier nodal officer through his email given on thier zestmoney website itself (i.e. [protected]@zestmoney.in). I wrote a mail illustrating complete scenario, but he did not care I could not get any response from sudharshan krishnamoorty nodal officer. I also tried to connect to him via call but zestmoney customer support team said that it is impossible to connect to nodal officer.
If it is impossible to connect to nodal officer why the hell do you have nodal officer in your company.
I have tried to connect to escalation team, floor supervisor, [protected]@zestmoney.in, [protected]@zemo.zendesk.com
But none of the above has resolved my interest cashback issue till date, i have been cheated by zest money and also harassed, i have complete evidence, zest money is a fraud company the fool people and thier main source of revenue comes from fooling innocent peoples.
They keep asking more time, isn't one month sufficient for resolving the issue. Now the fraud zestmoney is not at all connecting me or arranging call back with floor supervisor Abdul uzaif and his team, nor the nodal officer is reachable.
I request public to never use zestmoney as the cheat you and harass you, and thier service is lower then worst 0 out of 5 rating.
I also request public to support and help me to get both Feb and March months money, and also CEO, COO of zest and any sincere employee of zest money to help me .
I am feeling very insecure to pay April month emi, bcoz then the outstanding due interest cashback would sum up to 3 months and they won't credit it, if I dont pay my cibil score will reduce, here what's my fault bcoz zest didn't pay me the cashback I have trust issues in them so in that case how would I pay rest of the emi's keeping trust pls answer.