[Resolved] Zestmoney — illegal late fees applied | |||
This complain is regarding my emi that was due on 26th august for 282 on loan id 78dc2217077 which i was unable to pay due my phn broke down and i was out of my town which made me unable to pay it on time and when i saw after coming back there is a late fees applied on this which is very unfair to me.. Iam a punctual repayer of loan and this is unacceptable.. Request you to kindly remove the fees so that i can pay the amount. Was this information helpful? | |||
Oct 6, 2021 Complaint marked as Resolved ZestMoney customer support has been notified about the posted complaint. Verified Support Sep 12, 2019 ZestMoney Customer Care's response Hi Gaurav, We're unable to gauge what exactly went wrong, we would like to look into your case and help you resolve it. However, we were unable to locate your info with the loan ID you provided. Please send us an email from your registered email address with a brief explanation to [protected]@zestmoney.in and our team will reach out to you. Regards Team ZestMoney Verified Support Aug 31, 2021 ZestMoney Customer Care's response Dear Gaurav, Greetings from Zestmoney. We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused. This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel. We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority. Looking forward on hearing back from you. Regards Manoj Team Zestmoney | |||
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