Zestmoney — Incorrect Details updated in Cibil Report

satha satha

from Tirupur, Tamil Nadu

Dec 1, 2021

Address:

bangalore

1. Took a loan from zestmoney on 31st january 2021 and closed it on 15th march 2021, they lended money via their IIFL. but they reported to cibil that the account is not closed and having balance of 572/- and overdue of 893/-. i have contacted their support team and they said they are working to solve the issue everytime i message to their mail, lastly after 7months they said they have been solved the issue and it will reflect in your cibil after 30days, but my cibil report shows the same details nothing updated.
2. Its from their another partner DMI Finance they updated my address with someone's and they mailed them about this issue, they replied that they cant do anything instead they told to zestmoney they will do the needful do update my correct address. then i contacted zestmoney for this issue in september2021 they are washing their hands they cant do anything contact DMI Finance.

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ZestMoney customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2021

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney

Apr 22, 2022

Updated by satha satha its almost five months after many calls, mails and tweets, still my problem is unsolved, their nodal officer and customer care mail id's didn'd give a single reply to my mails.