Zestmoney — Interest cashback not received for last 10 months

I have been using Zest money for the past 3+ years now. In Feb 2023, i bought a TV using Zest money with ZERO INTEREST option. But i have been charged interest every month and i have not yet received any interest cashback from Feb'2023.
Even after multiple calls and emails to the customer care, i have been given false assurance every time. Till now the issue has not been resolved.

Details:
Loan ID: 39014C014649

I request the zest money team to give back the promised cashback amount as soon as possible.

Regards,
Prithiviraj M