[Resolved] Zestmoney — Loan application getting auto generated

[Resolved] Zestmoney — Loan application getting auto generated

P purkaitrajat Aug 31, 2021 This thread was updated on Aug 31, 2021

As far as I aware that, recently I didn't apply for any loan with ZestMoney but still they are sending e-mail regarding Loan Rejection. I don't know how is the loan application getting auto applied with Zest Money. I did several mails regarding it but their replies are always irrelevant. My concern is my Cibil Score and it shouldn't get effected for it. Was this information helpful? No (0) Yes (0)
Oct 5, 2021 Complaint marked as Resolved ZestMoney customer support has been notified about the posted complaint. Sep 12, 2020 Updated by purkaitrajat E-mail ID - [protected]@gmail.com Verified Support Sep 17, 2020 ZestMoney Customer Care's response Hi Rajat, Greetings from ZestMoney! We have noticed that your concern is regarding receiving mails for loan rejection. After going through the case, As I understand, you are receiving promotional messages and mails regarding loans. We send the promotional messages to your email. If you wish to unsubscribe the mail, please open the promotional mail and scroll down to the bottom. You will find the "Unsubscribe" tab. After clicking on the 'Unsubscribe' tab, you can see the options of setting up the privacy. If you wish to unsubscribe from all publications from ZestMoney, click the 'Unsubscribe From All 'button. We are sorry to inform you that your application has not been approved. We understand you are in a need of a loan, however, you can re-apply after 90 days, we will surely help you out, with the procedure. Regars, Team ZestMoney Sep 17, 2020 Updated by purkaitrajat ZestMoney again you are sharing irrelevant information. Loan rejection mail can't be a promotional mail. And I already told you several times in mail that I didn't apply for any loan with ZestMoney recently, how are you telling that loan can't be approved. Loan approval & rejection can be decided only after receiving of loan application. If I didn't apply for any loan with your organisation recently then how are you sending the loan rejection mails? Verified Support Aug 31, 2021 ZestMoney Customer Care's response Dear Rajat, Greetings from Zestmoney. We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused. This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write in the consumer forum channel. We kindly request you to please write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority. Looking forward on hearing back from you. Regards Manoj Team Zestmoney
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purkaitrajat

ZestMoney again you are sharing irrelevant information. Loan rejection mail can't be a promotional mail. And I already told you several times in mail that I didn't apply for any loan with ZestMoney recently, how are you telling that loan can't be approved. Loan approval & rejection can be decided only after receiving of loan application. If I didn't apply for any loan with your organisation recently then how are you sending the loan rejection mails?