[Resolved] Zestmoney — loan cancel

satya ranjan mallcik

from Bengaluru, Karnataka

Address:

560076

Hi,
Am a existing customer of zest money. Last month i applied for a loan to buy a lg led tv from zefo with amount 15540. On 19th april i got sms that my loan has canceled. So i bought tv by using credit card. Then suddenly i got sms on 22nd april 2018 that my loan is approved.

As i do nt need loan any more i asked them to cancel my loan.35 emails send but till now no action taken.
Then suddenly one mail i received from zest support that your order delivered in 2017, so your order completed.

I have applied for loan in april 19th 2018, how come my order delivered in 2017.
Pathetic customer support, even if you called them you can not contact nay one.

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Jun 4, 2018

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

May 04, 2018

ZestMoney Customer Care's response Dear Satya,

We are sorry that you had to go through this. We've arranged a call back from our team which you will receive shortly and we will resolve the issue for you on priority and the same will be updated to you via SMS / Email.

Jul 03, 2018

Updated by satya ranjan mallcik Issue resolved.Thank you

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Comments

Jawad Jamadar

from Mumbai, Maharashtra

I purchased sofa set on gozifo.com on EMI .but i didnt got my product which i ordered.when i contacted gozifo they said to contact zest money as confirmation of loan was not made.but zest money deducted 943INR from my bank account but not delivered my product yet...
i request to help me out from this trouble.. thankyou