Zestmoney — Loan Cancellation of Loan ID- BC9A9A65EC93

I wanted to purchase a mobile from Cashify hauz khas store (Retail Fiesta) which is Zest Money's Partner. Loan amount of Rs. 40, 000 has been approved and my zest money wallet got debited and EMI cycle for 6 months has been created but Cashify told me that they haven't received any amount and it is not showing on their portal (Zest Money and Cashify Integrated Partner's portal). So Cashify refuses to give me mobile phone and decided to cancel the loan and mailed the zest money to cancel the loan. But it's been 2 weeks since both me and merchant (cashify) were following up with them about the cancellation of the loan and they are not giving me any updates. Loan ID- BC9A9A65EC93
Please close this loan in next 2 days on priority. Who will be responsible if EMI statement will come?