[Resolved]  Zestmoney — Loan incorrectly disbursed and CIBIL score threatened

Address:

Bangalore

This is in regards to my ZestMoney Loan # 87N2T2PF44B0 for the amount Rs. 63520/- disbursed on 7th of May, 2022 at the merchant Yatra. This transaction didn't go through and payment failed, however the loan amount is showing as processed and disbursed.

Yatra(merchant) claims that the transaction doesn’t even go through at their payment gateway and they confirmed the same over email with reference to the loan id and booking confirmation ID. Screenshots of the confirmation received from Yatra are already shared.

I have sent an email to [protected]@zestmoney.in and neeraj.[protected]@zestmoney.in with all the details and support received from Yatra. I have also posted on Linked in tagging lizzie Chapman and Priya Sharma of Zestmoney.

The EMI amount for the month of June 2022 for amount Rs. 22094.4 was auto deducted on the pretext that the loan would be cancelled before the auto debit due date. Interest of Rs. 1330.39, Rs. 926.31 and Rs. 467.61 has been accrued for a loan, the amount of which has not been utilised either by the merchant of myself as a customer.

I have been following up through various channels, phone calls, Emails, social media posts however there has been no update instead I have been getting calls 4-5 time a day for payment of remainder of the EMI. Besides I have been notified by zest money team about the degradation of my CIBIL score.

Request you to understand my concern and close this at the very earliest possible.

Thanks for the support in advance!