[Resolved] Zestmoney — Loan is activated in the name of increase credit limit

Dinakar.d

Oct 11, 2022

Address:

Bidar

They gave link to increase credit limit. And gave 50000 without informing. I have raised a complaints to cancel it immediately. They have not cancelled it. I have reported fraud in Twitter but they have blocked me in Twitter. And not receiving my call.

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Nov 15, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2022

ZestMoney Customer Care's response Hey Dinakar,

Thank you for reaching out to us!

We understand that your concern is regarding the cancellation of loan ID: 1KFB0074BAF1

We are extremely sorry to hear this, and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We would like to inform you that your loan is in cancellation status, as the merchant settlement is pending, which will be done within the next 2 - 3 working days. Once the settlement is done, your loan will be closed in ZestMoney books.

We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Regards,
Team ZestMoney