Zestmoney — Loan Repaid 5 months before due date, still CIBIL report says No Payments made
I took a loan of 196000 from Zest Money for 12 months(January to December) repaid the entire amount in the month of July and to my surprise in the month of December Zest Money updated in CIBIL that I did not make a payment of Rs2400 and by the time I came to know about the CIBIL reporting as Did not Pay days more than 120 days. It was a great shock to me because in my entire 10 Years of my finances I never had any pending payments.
My CIBIL used to be 840 every time and because of this it has gone to 699. I complained to Zest money numerous times, they said they updated the Days Past Due in the CIBIL Report and it will be reflecting in next 40 days.
Now I waited for 60 days and saw my report, it still says the DPD are same and there is no update from Zest Money
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ZestMoney customer support has been notified about the posted complaint.
Sep 29, 2022ZestMoney Customer Care's response Dear Kunal,
Greetings from ZestMoney!
We wanted to update you regarding the correction in your credit report.
We are glad to inform you that the correction against the Loan ID: 1E[protected] has been done, and the same will reflect in the TransUnion report in 5-7 working days.
Kindly note that it will take 30 to 45 working days to reflect in all other bureaus.
Once again, we thank you for your patience, continued support, and cooperation and for being a valued customer with ZestMoney.
We hope we’ve been able to assist you with your query. Should you need any further assistance, please feel free to reply to this email. We’ll be delighted to help!
I assure you the best of our services, always!
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