Zestmoney — My credit limit is getting frozen each time when I try to use the credit amount.

Address:

ZestMoney (Camden Town Technologies Pvt Ltd), Ground & Third Floor, Indiqube Celestia, Site No. 19 & 20, Koramangala 1A Block, Koramangala, Bengaluru

It was frozen for almost 2 months when i tried to purchase a gift card using the limit. i have no late payments and my cibil score is good. I've repayed all emi.

It was reactivated yesterday and i tried to purchase a gift card today. It is frozen again and i can't purchase the giftcard

It is ok to froze my accout as they like. But it is not a decent thing that not saying the reason for the temporary freeze.
They still have my personal details, financial details etc.. I think they're playing with the customers as they like for their own advantages.

I want resolve my issue as soon as possible.