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Zestmoney — My Order was not placed due to some technical issue or declined by Myntra but the loan is activated by zestmoney

Address:Bangalore

I paid using zestmoney for my order on Myntra a total amount of ₹6194 on 21 September 2022 to which the order was declined by Myntra but the loan is activated and even after so many complaint there’s been no Postive response keep on asking me to wait for 24 to 48 hours since many days and keep on asking me to get a conformation from Myntra even after telling that the order wasn’t placed so Myntra cannot provide a confirmation and the money will reverse back to their account so why can’t zest money give me the confirmation.
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ZestMoney customer support has been notified about the posted complaint.
Verified Support
Oct 14, 2022
ZestMoney Customer Care's response Hey Septemi,

Greetings from ZestMoney.

Thank you for writing to us.

In reference to your email wherein, you would like to cancel your Loan ID: 94246149A514.

In order to process your refund, we would require the cancellation confirmation from the merchant that the order has been cancelled and the refund is successful.

Once we receive the confirmation, your loan will get a cancellation and a refund will be processed as per the eligibility.

We request you to get in touch with the merchant and send an email to [protected]@zestmoney.in The loan can be cancelled only from a request from the merchant.

We apologize for asking you for an additional step, it is just to ensure that your issue will get resolved more efficiently.

We apologize for the inconvenience caused and appreciate your patience.

Please feel free to contact us for further assistance as we are always there to give you the best possible solution.

Awaiting your response.

Regards,
Team ZestMoney
Oct 24, 2022
Updated by Septemi Yame That is not my job you guys need to provide me the transaction details that money have been transferred to Myntra if so I will ask the Myntra team to provide me the detail
Oct 24, 2022
Updated by Septemi Yame Since last month I have been calling u guys so irresponsible zest money team I am not gonna pay for what I haven’t use will keep my account empty for whole year so take how much u can you guys are fraud trying to cheat people
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Comments

Cheapest people even after so many complaints no response even ur associates can’t help hanging up the call so cheap behavior and now trying to scams trick out money form me which I haven’t used at all how cheap zest money is
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