[Resolved] Zestmoney — My pan card link to the different account.

Chiluka Vinayak

Aug 5, 2022

Address:

Mumbai

After Iogin to zest money after couple of days after, my details and profile details vanished, asking promt to enter the pan card, but when I enter my pan card number, it says pan car registered with other account, I am surprised l, account email and registered mobile number same though getting wired error, there for looks like misusing personal confidecial details

Worst part of customer care service. Mailed me, mentioned different name, some unusual activity going on as I suspect.

This account owner is Vinayak Chiluka

Got mail on response saying ankush.

People at service just they deligate the case from their bucket.

Resolve on priority.

User e-mail: chilukavinayak.[protected]@gmail.com

Pan card: aykpc8298g

Mobile: [protected]

+2 photos

Was this information helpful?

No (0)

Yes (0)

Sep 8, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2022

ZestMoney Customer Care's response Dear Vinayak,

Greetings from ZestMoney!

We can understand that your concern is regarding the account status.

We are extremely sorry to hear this and sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

Please be informed that the account registered with the Email ID: chilukavinayak.[protected]@gmail.com and contact details ([protected]) has already been deactivated, due to which you are not able to login to the account by using the same credentials. As once the account is deactivated, you won't be able to recreate the account by using the same credentials again.

We realize this could be disappointing; however, we do not have any other alternates to extend support to you.

We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Regards,
Manoj
Team ZestMoney