Zestmoney — NOC not received and also still Loan is showing Active in Cibil Report

Address:

ZestMoney (Camden Town Technologies Pvt Ltd), Ground & Third Floor, Indiqube Celestia, Site No. 19 & 20, Koramangala 1A Block, Koramangala, Bengaluru,

I had multiple times approached Zest money regarding NOC for loan number 1A30F90A37A1. I had closed my loan on 25/03/2022. Still in my Cibil Report loan its showing Active. They were saying Lender (PIRAMAL) has not Closed loan at their database . From last three months many back and forth emails were sent to Zest and no positive response has been received yet . Amount is showing due by 422 days in my cibil report and it has badly affected my cibil report .Being helpless i had to approach PIRAMAL .They reverted saying Zest never approached them with such Case before and now PIRAMAL is asking for NOC from me and Zest never had send me NOC for that loan .Me being a customer is responsible to deal with lender ? With the internal miscommunication between Zest and Piramal .Its the customers cibil that has got affected .I want my request to be looked upon at high priority & the compensation for the bad cibil score and customer sentiment been over exploited .