Zestmoney — NOC - Required

I have been trying to get a response on my NOC for a couple of days now.
A loan request with ID S6EBHE61YBE6 has been closed on Sept 26th 2022.
I require a NOC for the closure, while I understand the process of 30 working days, the time has passed and I am not getting any response from their side. A response would have been better because i really need that NOC