[Resolved] Zestmoney — Payment failed on Amazon but zestmoney emi activated

[Resolved] Zestmoney — Payment failed on Amazon but zestmoney emi activated

J Jitesh Raut Oct 9, 2022 Oct 14, 2022 This thread was updated on Oct 14, 2022

Hi, I have paid using ZestMoney for my order on Amazon.in having order ID:[protected]. Payment for this order is failed due to technical issue but load is showing disbursed on ZestMoney app. I need help with closing the loan as the order is cancelled. Please find attached screenshots showing that the order payment failed. Thank You! Jitesh Raut +2 photos Was this information helpful? No (0) Yes (0)
Oct 12, 2022 Complaint marked as Resolved ZestMoney customer support has been notified about the posted complaint. Oct 11, 2022 Updated by Jitesh Raut I have received a cancellation email from Amazon. Attached is the screenshot. Verified Support Oct 14, 2022 ZestMoney Customer Care's response Hey Jitesh, Thank you for reaching out to us! We understand that your concern is regarding the loan cancellation. We are extremely sorry to hear this and sincerely apologize for the inconvenience caused. This is not the service we want you to experience from us. We deeply regret the trouble you faced with ZestMoney, which led you to write to the consumer forum channel. As per the update from our relevant team, the merchant has initiated the refund to ZestMoney. Hence once the amount is settled, your loan will be cancelled and closed in our records within the next 2 - 3 working days. We appreciate your understanding and cooperation in this regard. Assuring you the best of services. Regards, Team ZestMoney We appreciate your understanding and cooperation in this regard. Assuring you the best of services. Regards, Team ZestMoney
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