[Resolved] Zestmoney — Refund of my cancelled loan

A HEMACHANDRA BABU

Oct 5, 2022

Address:

Bangalore

I have ordered VU tv on Amazon for Rs.19990 on Amazon through zestmoney on 10th September... amount have been debited from zestmoney account but order has cancelled on Amazon...Till then I have called both Zestmoney and Amazon customer care...the Amazon customer care said we have not received the amount from them...so please contact zestmoney... when I contacted the zestmoney support team... they said share the cancellation mail...I have shared and calling themsince 15 days but no response from their side

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Nov 15, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2022

ZestMoney Customer Care's response Dear Customer,

Greetings from ZestMoney.

We are incredibly sorry to hear this and sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret the trouble you faced with ZestMoney, which led you to write to the consumer forum channel.

Our concerned team has been following up with the merchant for the cancellation of the loan.

Kindly allow us some time as we are trying to coordinate with them for the same.

Regards,
Team ZestMoney