Zestmoney — Reg. Double Debit of EMI

I had a loan with Zest money for Mi, the phone I paid the EMI but again they debited the EMI on the date 17 Jan 2023 Amount EMI-4102.35 Totally two times debited.

Regarding this I requested a refund to Zest money through Email and calling, but I always get a response like you will get refund within 15 days but now the amount has been refunded more the 7 months has been over
Kindly help me to get a refund on my second debited amount, attaching my details below,
Zest customer ID :[protected]
Zest Load ID: F134F885F493