[Resolved] Zestmoney — Regarding Late Fine

Akanksha Kr

Address:

New Delhi

I had a pending EMI amount on Zest Money and I could not pay on time because I lost my job due to corona virus. I have managed to join another company this month. And I will be able to pay my EMIs regularly from next month. I have never missed my EMIs on Zest Money. This is the first time, that too because I was financially not able to. I have been charged a late fine of INR 250 and getting calls everyday to make the payment.

Can you please remove the late fine? I will manage and try to make the payment within a day or two.

Thanks

Was this information helpful?

No (0)

Yes (0)

Aug 6, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Related ZestMoney reviews

View all 1636 ZestMoney Reviews

Comments

ZestMoney Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Akanksha,

Greetings from ZestMoney!

We are sorry to hear this. We request you to provide a registered email id or your contact number since we are unable to find any profile details so that we can help you better and resolve your queries.

If you have already written to ZestMoney, then please share the case id so that we can check and update you. You can also write to us at [protected]@zestmoney.in. or can also write to our Nodal Officer ([protected]@zestmoney.in) for escalation.

Regards,
Team ZestMoney