[Resolved] Zestmoney — regarding use of bad words from telecaller

Sushantjha13

from Darbhanga, Bihar

Address:

Chennai, Tamil Nadu, 600100

Sir i am a user of zest money and i had got a loan of 40000 for shopping site amazon as i had got very bad response from amazon they had not delivered all the products and many products were defective but not refunded so i was not paying the emi for zest money and i had committed to zest money as i 'll get december's salary i 'll start paying but today i got a call from zest money executive i answered quickly for bank details but as i wished him he abused me very badly abused me and includes my mother.
It was so sudden i could not reply and again he called and again abused i asked to his senior then he is threatening me that "now you see and ready to face problem".
That's it now no conversation needed and now i am going to file a case in consumer court too for this shameful act of zest money executives i just want you to listen that call record came on my no at 11:18 am on 8th of dec 2018.

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Jan 12, 2019

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

ZestMoney Customer Care's response Hi Sushant,

We are truly sorry for the way you were treated, we have escalated your complaint to the relevant department and we will make sure that this never happens again to any customer in the future. Please be assured that we will listen to the call recording and please do send us a copy of this complaint to [protected]@zestmoney.in as well.

Thanks and regards
Team ZestMoney.