| Address: | ZestMoney (Camden Town Technologies Pvt Ltd), Ground & Third Floor, Indiqube Celestia, Site No. 19 & 20, Koramangala 1A Block, Koramangala, Bengaluru, |
| Website: | www.zestmoney.in |
I am writing to express my utmost disappointment and frustration with the lack of resolution regarding the closure of my ZestMoney account and the erroneous reporting of my loan status in MyCIBIL records.
It has come to my attention that despite numerous attempts to close my ZestMoney account, the account remains active and operational. I have diligently followed the necessary steps and contacted your customer support via email, specifically on [protected]@zestmoney.in since December 2022. I have all the emails as proof. However, to my dismay, I have not received any substantial assistance or even a satisfactory response from your team.
Furthermore, my loan, which was sanctioned by ZestMoney, is still being reported as open and shows delayed payments in MyCIBIL records. This inaccurate information is adversely affecting my credit score and financial credibility, and it is causing unnecessary distress and inconvenience.
I would like to highlight that I have previously reached out to your customer support team in January to address this issue, but unfortunately, my concerns were ignored, and no remedial action was taken. I find this level of negligence and disregard for customer satisfaction highly unacceptable, especially considering the impact it has on my financial reputation.
As a financial institution, I believe it is your duty to promptly address and rectify customer grievances. However, your lack of action and communication have left me no choice but to escalate this matter further. I will be copying the Reserve Bank of India (RBI) Ombudsman's office on this email to ensure that the appropriate authorities are aware of the unresolved issues I am facing with ZestMoney.
I demand an immediate resolution to the following matters:
The closure of my ZestMoney account, without any further delays or complications.
The correction of my loan status in MyCIBIL records, ensuring that it reflects the accurate information regarding closure and payment status.
Compensation for the mental agony, financial inconvenience, and potential damage caused to my creditworthiness due to ZestMoney's negligence and lack of response.
I trust that you will treat this matter with the urgency and seriousness it deserves. I expect a prompt response to this email, outlining the steps you will take to address and resolve the issues mentioned above.
Failure to provide a satisfactory resolution will leave me with no choice but to explore legal avenues and escalate this matter through appropriate consumer forums.
I anticipate your immediate attention to this matter and a swift resolution
Ticket Id: #3399564
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