[Resolved] Zestmoney

[Resolved] Zestmoney — Urgent

A Alye May 7, 2022 May 9, 2022 This thread was updated on May 9, 2022

I ordered laptop from mi store using zestmoney order got closed because the vendor didn't received payment but zestmoney has already activated my loan for the said order and even not replying to frequent mails on the first they told it will get refunded in 48 hrs it has been more than that now they even or not responding to any querie Loan id 0B57722776A2 Both screen shots attached +2 photos Was this information helpful? No (2) Yes (1)
May 7, 2022 Complaint marked as Resolved Not resolved ZestMoney customer support has been notified about the posted complaint. May 07, 2022 Updated by Alye It's not resolved till date how can you people tag it resolved with in no time screenshot still same Verified Support May 09, 2022 ZestMoney Customer Care's response Dear Arif, Greetings from ZestMoney! We can understand that your concern is regarding the loan cancellation. We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused. This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel. We would like to inform you that, we have gone ahead and forwarded your concern to the relevant team and they are working towards the same, hence please allow 2 - 3 business days of time so that we can revert with an update at the earliest. We will try our best to not let problems like this affect the experience of our customers in the future. Please bear with us this one time. Feel free to contact us if you need any further assistance by replying to the same email thread. Regards, Team ZestMoney
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