Zestmoney — W/o entry to be removed and Duplicate Entry to be removed

Zestmoney — W/o entry to be removed and Duplicate Entry to be removed - for CIBIL

A a.ashwini.w from Nagar, Rajasthan Sep 21, 2022 Sep 29, 2022 This thread was updated on Sep 29, 2022

My name is Ashwini. I have two concerns with Zest Money, and after more than a month of follow-up, not a single inquiry has been handled. I wrote an email to the escalation team, but it appears that they are also asleep. 1) I need a NOC for the write-off entry to be removed from my CIBIL ( A/C No [protected]) - I have cleared the payment and it is above 45 days now. 2) Duplicate Entry to be removed ( Why did a duplicate entry was reported by ZEST money (A/C no DMI[protected]) - Who and why was it entered twice? It's incredibly aggravating because I'm writing emails and get no responses, and the only answer I'm getting is to borrow time. My loan has been delayed for so long because of your sluggish and careless individuals or is this a deliberate delay intended to annoy someone? This is so frustrating that I have to follow up with Zest every day. Was this information helpful? No (0) Yes (0)
ZestMoney customer support has been notified about the posted complaint. Sep 29, 2022 Updated by a.ashwini.w Until now, my CIBIL has not been updated, and I have received no response from Zest Money. I called customer service after losing patience, and i was told Zest Money has not updated the database, so I am suffering. I was told it would take 45 days after making a payment, but now customer service says it will take 50 days once their internal database is updated. Such a deviation in the statement. I waited 45 days and don't know when ZEST money will wake up and update their database, and now they're asking for more 50 days provided they update their Database. My emails and communications have all been ignored. Please do something about Zest Money. They are very terrible in the services.
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