Zestmoney — Zero interest EMI Fraud

Address:

Banglore

I am writing to express my deep disappointment and frustration regarding the recent issues I have been facing with your company.

As a loyal customer, I have always made my EMI payments promptly and even cleared the late fees when they were incurred, despite having autopay activated.
However, I am appalled by the fact that your company has broken my trust by mishandling my payments and failing to adhere to the agreed-upon terms.

One major concern I have is the continued deduction of interest on each EMI, despite being enrolled in a zero-interest plan. Your representatives assured me that any interest charged would be reimbursed in the same month, but to date, I have not received any refund as promised.

This discrepancy is highly troubling, and it undermines the credibility of your company.
To support my claims, I have attached the bank statements reflecting all my payments made thus far. These statements clearly show that I have fulfilled my obligations diligently.
I believe this evidence will aid in resolving the matter promptly and effectively. I implore you to investigate this issue urgently and rectify the discrepancies in my account. I insist on an immediate resolution, as this matter has severely impacted my trust in your company. Regrettably, if these concerns are not addressed satisfactorily, I will have no choice but to sever my business relationship with your company permanently.

customer care executives giving different opinions and different clarifications. misguiding me so that I could again get late for payment. I wont pay the money as i am got double crossed by the zest