[Resolved]  Zestmoney — zest money is abusing customers with bad words

Hi I had taken a LOAN from zest money. N have skipped couple of EMI. Their collection team called me n I said I am ready to pay just tell me total amount n I will close the account. Inspite of that she went on using bad words. I told her I will escalate the issue n she was like u can't do anything. Do whatever the ### u want n all. N then I asked her name to complaint against her n she was like my name is Aishwarya Rai. She doesn't have any rights to abuse me. After all they are adding late fees when we skip. I am paying late fees also then why should I hear all this ### from her? She is so confident that I can't do anything to her. She openly challenged me "jo ukadna hai ukad le". I wanna escalate this at any cost.