[Resolved]  Zestmoney — Zest Money Refund after Cancellation of Product

Address:

Camden Town Technologies Pvt Ltd), Ground & Third Floor, Indiqube Celestia, Site No. 19 & 20, Koramangala 1A Block, Koramangala, Bengaluru, Karnataka 560034

ZestMoney without card is worst Service so far as Refund is concerned. I have purchased the product on EMI through Zest Money. Later I cancelled the product from merchant. I forwarded the cancellation mail of merchant for refund of down payment and refund of EMI. They kept deducting the EMI even though the the product was cancelled. After one month Loan was cancelled by Zest Money. The refund amount is not credited by ZestMoney. Since Last one month I am requesting Zest Money to refund the amount, also written to their Grievance Redress mail. Every time I call they tell that, we are working, please wait, I am waiting since last one months. I don’t know whether I will get my refund or not. They don’t reply to the mail after sometime. In credit card transaction when you cancel the product by merchant refund is given within 3–4 working days also you can apply for charge back. I request you all that never get in the clutch of Zest Money. They provide loan from their Lending Partner, which are Non Banking Financial Corporations (NBFCs). So they are a agent between Lending Partner and Merchant. They are not bank, so not trust worthy. They are also not registered with National Consumer Forum and RBI Banking Ombudsmen.