Zestmoney — Zestmoney Bolt amount is been charged twice in my account.

Zestmoney — Zestmoney Bolt amount is been charged twice in my account.

A aaliyakhan from Surat, Gujarat Apr 7, 2022 Apr 11, 2022 This thread was updated on Apr 11, 2022

I paid my Nykaa order amount of INR 2296 via Zest Bolt on 14th March 22 my due date to pay the bill is on 5th April 22 I paid my bolt amount in advance on 4th April 22, I was happy with the smooth transaction until today they charged me INR 2296 via NACH/ECS and I received the mail of account debited. Why charging twice as I already cleared my bolt. Very disappointed with the service. Several times i have called and mailed to zest money to credit my money back but they are not responding. RefNo of payment which i Paid in advance via UPI :[protected] RefNo of NACH which zestmoney wrongly charged me : NACHDB[protected] My email id is [protected]@gmail.com I am Sharing the Screenshot for references +2 photos Was this information helpful? No (0) Yes (0)
ZestMoney customer support has been notified about the posted complaint. Verified Support Apr 08, 2022 ZestMoney Customer Care's response Dear Aaliya, Greetings from ZestMoney! We can understand that your concern is regarding the double debit issue for the loan ID: 3D9994455AB3 We would like to inform you that, we have gone ahead and forwarded your concern to the relevant team and they are working towards the same, hence please allow 2 - 3 business days of time so that we can revert with an update at the earliest. We will try our best to not let problems like this affect the experience of our customers in the future. Please bear with us this one time. Feel free to contact us if you need any further assistance by replying to the same email thread. Regards, Team ZestMoney Apr 11, 2022 Updated by aaliyakhan Please Find an attachment of the Application Screenshot Apr 11, 2022 Updated by aaliyakhan Its been 4 days and still no update from zest and they are telling to wait and wait only nothing else. kindly refund the amount as soon as possible or else I will take legal action.
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