[Resolved] Zestmoney — zestmoney loan cancellation issue

lovebajpayee

from Bengaluru, Karnataka

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201304

Loan id - 9c95d9698db0
Customer id[protected]
Date - 27-july-18
Name - love bajpayee
Contact - [protected]

I took the loan for purchasing a phone via amazon, however it got cancelled it got the voucher refund, then i opened a request with zest money via chat option on website and i was assured from zest-money that the loan will be cancelled, i wont be charged anything. However i am receiving notifications everyday to pay you guys.
Please help me out here as the date is approaching closer its due in 5 days.
I have tried to reach you via phone and chat but no luck, hence i am writing here.
Please take my request on priority and cancel this loan for god sake.
Thank you.

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Sep 23, 2018

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2018

ZestMoney Customer Care's response As per your conversation with our customer care, the payment link to pre-close your loan has been sent to you. Once the loan is pre-closed the confirmation will be sent to you via SMS and Email.

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Comments

Manuu Vashisth

from Mughal Sarai, Uttar Pradesh

Sir I don’t want loan I am just want to see my loan is appled because my civil is poor
But I not want loan so kindly cancel my loan

lovebajpayee

from Bengaluru, Karnataka

Your Customer care executive shared a pre-closure link & asked me to pay 40000 in once to close this case, however the problems remains,
if i had 40k why would i come to you for loan
use the money which you gave me as a loan. i have not touched it, and your cc executive told me on 1 august that case will be closed and its still not resolved yet, please find a way to resolve this.
.