[Resolved] Zestmoney — Zestmoney-update wrong cibil report

[Resolved] Zestmoney — Zestmoney-update wrong cibil report

R RABEENA TASLEEM May 5, 2022 May 9, 2022 This thread was updated on May 9, 2022

I had one study loan from zestmoney they have submitted completely wrong loan date start and closure date and this caused my cbil score reduced. I need help on this. Kindly correct this. I see a negative account in Leger which is wrong i had closed my loan on time. Was this information helpful? No (0) Yes (1)
Jun 15, 2022 Complaint marked as Resolved ZestMoney customer support has been notified about the posted complaint. May 05, 2022 Updated by RABEENA TASLEEM Kindly call me on this May 05, 2022 Updated by RABEENA TASLEEM I have mailed them but they have not responded so far May 05, 2022 Updated by RABEENA TASLEEM No update so far, from anyone from zestmoney support team. May 06, 2022 Updated by RABEENA TASLEEM No update, how do i escalate this? May 07, 2022 Updated by RABEENA TASLEEM Kindly assist me Verified Support May 09, 2022 ZestMoney Customer Care's response Dear Rabeena, Greetings from ZestMoney! We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused. This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel. We would like to inform you that, we have gone ahead and forwarded your concern to the relevant team and they are working towards the same, hence please allow 2 - 3 business days of time so that we can revert with an update at the earliest. We will try our best to not let problems like this affect the experience of our customers in the future. Please bear with us this one time. Feel free to contact us if you need any further assistance by replying to the same email thread. Regards, Team ZestMoney
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