Zivame Complaints & Reviews

I have submitted a return request for one of the item and it has been picked up from my address. I have received a message that the refund has been initiated and the amount will be added to my account in form of zcoins but i don't want any zcoins and i want my money back to my bank account. Please make sure that the money id refunded back to bank account and not to my zivame account....

I returned an order from zivame and after few days they gave me zcoins in the app. I then asked for to convert my 1020 zcoins into money and transfer it to my source account. They removed my zcoins, so I thought they would transfer my money to the bank account. But it dodn' happened. I have written a lot of number of times now. Either they tell the payment eas mot completed or your money will be given 3 to 4 days. Its been a lot of days and...

I had 436 zcoins and when was ordering my products my coins got deducted but my order wasn't placed....

I had ordered few items from zivame on may 24th 2020, i got the package on 11th june 2020. I have already sent 3 emails and in my first email i had sent along with screen shots of the items that i have received but there is no response. There is a customer care number which does not work. Every time you call it would say we are closed for the day please send us email. And then u keep sending emails. I want refund of the items which haven’t...

I have requested for return/exchange for my order but pick up was not available and hence I was asked to self ship the items. I did self shipped the products through DTDC and the same was delivered on 21st May to security. Since then I have been requesting for refund but still not got. Please note that I have confirmation slip from DTDC that these items were delivered on 21st may...

Sir,

My delivery with order no. 79520877 has been showing the status as delivered but i didn't receive any product from zivame and even call from the delivery agent. I tried to contact zivame customer care but got no response. The package was supposed to be deliver at the address of andhra pradesh (Ongole)
Pin-523002. Please look into the matter. I also received a message regarding delivery completion but haven't received...

Sir,

My delivery with order no. 79423036 has been delivered to the wrong address. I tried to contact zivame customer care but got no response. The package was supposed to be deliver at the address of bihar (Chapra)
Pin-841301. Please look into the matter. I also received a message regarding delivery completion but haven't received any package....

Hii,

My order no. 79423036 had been delivered to some other unknown place by dtdc on 5th june. I am continuously trying to connect to customer care no. But not getting any response. Kindly look into and do the needful. We were not contacted by dtdc for delivery of the order. The delivery partner was supposed to deliver the order at chapra, bihar (841301) but the order delivered at some unknown place at patna (Pin code 800001)....

I had zcoins from zivame amount : 745
Suddenly they are disappeared from my account. But my new order didn't placed. What to do now?
I've called them many times, they're closed for calls....

I bought 2 products from zivame.com
And i want to return those products and want refund. But the site shows that product has not yet been delivered so j am not able to initiate q return request through the app, i tried to call them and emailed them even tweeted on twitter multiple times, but no response from their side
The products are not at all good
They have been very insensitive towards me as a customer, i am highly...

May places my order on 10th may. . Status shows has delivered. . Not received till date. . Raised concern many a times, pathetic response and services. . Token no 2007983 is not resolved yet. . Kindly address my issue immediately....

I ordered an item from zivame and somehow couldn't find it good enough and returned it in february starting and now it is may ending almost and even after trying contacting them via calls and mails i have no response to it... And here i'm like i lost my ₹1440 on this online shopping...

Dear sir / madam,

I am writing to you to raise an issue about: clothing, shoes & accessories

The issue that i have experienced was: to whom it may concern,

I am writing to express the poor service from zivame. There poor customer service is really disgusting.

I had originally purchased online birthday gift card worth rs. 3000/- inr from the website of zivame on 14th may, 2020....

I placed order which is delivered on 20th of March & it delivered me incomplete... It's being 50 days but still they are just asking for 72hrs again & again & either I wanty amount back in the original payment souce or I want the products which I ordered...

Dear team,

This is my third email to this team, i got pissed off by the badly behaved delivery executives. Two of my packages were returned. I got z coins. Now i placed a order showing faith in zivame for the last time and ordered more than my z coins and paid 756₹ extra!!!

The payment failed... Order was not placed... And now i can see 0 z coins...!!!

Please help me take an action against...

Amount is debited but the order is not placed and the transaction is cancelled. I've paid 290 via phone pe and the amount is successfully transacted to the merchant's account. But the transaction timed out. And there was no order placed. I paid 290 as extra amount. I even contacted the customer care but they said there is no such transactions done. But I've the payment Id and utr. So please kindly check into it and refund the money back to...

I purchased item on Feb 19, 2020 but due to fitting problem, I have opted for refund of my money. They have no option to reverse the amount on the same payment mode so I called give helpline and they gave a link to give bank details which I gave and they said will get refund in 3 to 4 days. Now, it has been approximately 12 days, no refund has been initiated and every time I call helpline, they say there is Technical issue so refund cannot...

I'd placed my order on 9th september 2019 but its 17th feb 2020 i haven't received it yet. From 20th september 2019 it is showing out for delivery but i haven't got it yet neither a call from your end. Few days back i also raised the concern but no response. Its is a prepaid order. I tried to call customer care may times but everytime it said busy with another customer. This is my first and last experience with zivame.
My order id...

I ordered one parcel which was supposed to be delivered within 4 days but the site always kept changing the date of delivery day by day. Then finally on 13 th of feb i was supposed to get the parcel but then in evening got msg from them that they can't deliver it today. These people dont even ishare any contact number before delivery or nor they share any details . And once u get the delivery boy's number he says aaj ladka nii hai n all....

My zivame account is with [protected]@gmail.com. I canceled a order on zivame. There was no option of refund through original mode of payment. So I proceeded but then the option didn’t came. I i have got refund in zivame wallet.
The page doesn’t show option of othere refund method. It is kind of fraud.
There shoul be a confirmation before refund. But it was not over there.
It was like cancel the order and automatically...