Zivame Complaints & Reviews

I have placed a order in zivame with order id[protected]. in their application under zcash question and answers section, , , in the 6th question, it's learly mentioned that payment made through bank account may be refunded either in the form of zcash or back to soure. When am asking them to refund back to my original source they are refusing to do so.

I had returned the product more than 2 weeks before but still didn't get the refund yet. Every single time the customer care executive ask me to wait 3-5 working days and it is continuing.

I ordered some bras from Zivame on 11-dec and received in time. I wanted to return 2 of them and they could not pick up. So I couriered it to them. The package came back as the address in the app was wrong. I had to call customer care and get the right address and send again. After all the these steps from my end, the package was delivered to them in 10-Jan. I had to follow up with images and receipts and mails and phone calls too. I thought the hard work is done and I will get my money now. It's 25-Feb today and I am still waiting for the money. I have called the customer care continuously and they keep asking me to call back after 3 days and no one is helping.

Dear Team,
We are highly saddened by no response from your side regarding the payment for your team's visit (19 July 2023) to Madhavgarh Farm, Gurgaon.

My team has been constantly following up with you for one year. With every conversation, my team is forwarded to a new member from your end who does not entertain or address the issue whatsoever. The team is either asked to contact a new person or to contact at different times which further leads to no response at all.
I am certain that my team had been extremely supportive during your planning to visit and post that also but the payment has not been processed or taken seriously from your side.

We have also tried to contact your receptionist who is also not receptive to the issue or no contact details are shared of the concerned person. Further to inform you, we are told that nobody is there to listen or address this issue. My team has provided you with complete services including food, activities, day outing, entertainment, and whatnot, keeping in mind all your requirements and comfort which have been unnoticed by your team to the maximum potential.

This is complete negligence done by your administration and team. You are requested to share the details of your company's head if this cannot be processed immediately or a response is given or we will certainly be following legal action against your company as this is extremely unprofessional and unacceptable.

Harsh Yadav
CEO of Madhavgarh
[protected]

I have ordered items from zivame on aug13 2023. Due to size issues i wanted to return, i have placed a request for return on aug16th 2023 but my product has not been picked untill December 2023 i have asked the support executives to send their address to self ship but they refused and later in December they have sent me address, i self shipped on December 6th 2023 and it has been delivered on 10th December, i conveyed the same to the support executive and she has told they received the product and initiated my return. But I didn't get the refund yet. I have been calling them from dec 10th and after continuously calling they are telling that haven't received it on jan 30th. I provided them all the proofs. If only they had informed me earlier i would contact my courier and get the confirmation. They have told me they received in the starting late they are refusing. I have added the proof of delivery too. Please check in to this

I've placed an order in zivame on Nov 30 2023..they have not delivered the order. The order was cancelled. But I didn't receive the refund. How many ever times I call them, they'll ask to wait for 72 hrs. But don't refund anything. Worst service from zivame. Plz resolve this issue. Order num[protected]

I have shopped my lingerie from the zivame store offline and the bill is of 3500 and when I went to change that because I have to gift I to someone else and she don't like so I went to change them and when I selected the new pieces they demand me the extra cash other then the credit amount by saying that now your bill must be more then the credit amount and in name of complementary they are forcing to buy panties and saying you cannot get another piece in that amount only panties are complementary and the behavior is also not good .I have also brought manything from he branded store but they don't ask for more credit amount next time I'm not gonna buy from zivame

I ordered 2 products worth Rs. 1127 on September 11. The product shows delivered on site but I have not received the products yet.

It's been almost 2 months now still no resolution provided.

Every time they say they are looking into it but of no use.

Vide order no[protected] drd 11/09/23 via zivame app, only of 4 products ordered was delivered.rest 3 were missing.complaint booked against ticket no 2739718.
No delivery of missing products till date even after repeated requests.

Vide order no[protected] on September 11, I ordered four products from zivame via zivame app.only one product was delivered on 16th whereas rest was missing in the package which had invoice for all four products.
Complaint was made on same day and ticket was booked vide no 273918
Despite repeated mails and calls to customer care, nothing has happened.
Please initiate necessary action for delivery of missing products

I had Ordered on Sep 26, 2023 and had requested for return on October 2nd. I have mailed couple of times but still not picked up and the return request date keeps changing in website. Now presently it shows October 10th. How long to wait? Please arrange for a pickup.

Product has been picked up on 22nd August, but Zivame app is showing that return request has been put on October 13, 2023.
As per Delhivery app, Product has already been returned to Bangalore warehouse on August 26. I have not received any refund.
Rs 2637 is stuck with Zivame for a long time. I have raised various tickets for the same. I am getting same response to wait 48-72hrs.
Order No :[protected] &[protected]

My order has already been picked up but on the site it has not been updated and shows that my pick up has been cancelled. But I have msg that my pick up has been made.
Everytime I try to reach them they keep telling me that I have to wait for 72 hrs sometimes 24 hrs and keep telling me so on.

I have two orders which haven't been refunded despite opening a ticket and writing to customer care multiple times. The details are below:

One of my orders with ORDER NO.[protected], placed on Sept 17th, had two products:
1. Rosaline Everyday Double Layered Non Wired 3/4th Coverage Bralette - Pine Grove - I had paid 275rs. I returned this product as the product was unsatisfactory with respect to size and color. But the status says "RETURN CANCELLED". Why is this? I DID NOT RECEIVE ZCOINS for it.
2. Rosaline Everyday Double Layered Non Wired 3/4th Coverage Bralette - Winter Bloom - I had paid 165rs. I got it exchanged for a different size. NO PROBLEM WITH THIS ONE.

Another order with ORDER NO.[protected], placed on Sept 22, had two products:
1. Jockey Lightly Lined Non-Wired Full Coverage Tube Bra - Steel Grey Melange - cost 319rs. I returned this due to difference in the features mentioned in website and product being different. The status says "RETURN REQUESTED" even though the product was picked up on 25th Sept. I DID NOT RECEIVE ZCOINS.
2. Rosaline Everyday Double Layered Non Wired 3/4th Coverage Bralette - Winter Bloom - cost Rs.192 was rejected on the day of delivery. I DID NOT RECEIVE ZCOINS FOR THIS PRODUCT ALSO.

I have three products that were returned but did not get zcoins. KINDLY CONVERT ALL THESE ZCOINS [Rs.786 (275+319+192)] INTO CASH AND REVERT IT TO ACCOUNT FROM WHICH I HAD MADE PAYMENT.

IS Zivame thinking that people have no job but to keep writing to them again and again for the refund? Why is the customer care so pathetic? Do they need a legal notice sent their way and legal action taken for them to up their services. Worst service ever. I definitely making purchase from them.

I have shopped a product from zivame. While placing order it was clearly mentioned that the product is returnable and exchangeable within 15 days but now they deny to return the product by giving silly reasons that you have purchased it on discount. Although i sent them the email which the screenshots attached to it that in their website it is clearly mentioned that during this grand sale, easy returns and exchange available. They dont even bother to reply to my emails.

I have ordered 7 products on 07th September, three of the products is missing and i have not got the products to my hand, but in the portal they have updated as delivered, I have been making call to customer care, they have open ticket from 13th September, till date i have not got any resolutions from them, Everytime i call them they keep asking me to wait 48 hours, It's been already 15 days they stil keep telling me 48 hours, Do you people think im jobless, i can't keep calling me asking for an update or resolutions, the products are worth 1, 169/-, Do give me a refund or the products delivered.

My patience is wearing really thin. Worst customer service from zivame.

Zivame has been sitting on the return refund for almost 8 months since December 22 for a 1000 bucks. Complaint lodged on 8th September 2023 saying refund will be done in 72 hours and after 2 weeks they still say they need 48 hours to escalate the issue ?? I’ve returned the product and need a complaint to be lodged to get my money ?
Great service Zivame ! It’s not as if people ordering from you have no other job to do than to follow you for our money !!
Never processing from Zivame again even if there’s a 100% discount. The worst customer service I’ve seen
Order[protected]

My refund of rs. 11k has been stuck with zivame for the order no[protected].. i got the refund as zcoins but they wanted to transfer it to ban account as per their policy instead of the source account ( which is my credit card) .. now they are sitting on it since more than a week .. to my utter shock they are now saying that i have to call from my registered phone number which they say is a random number( which is not mine).. i have already shared the screenshot shot of my profile page with my verified registered phone number but no response from the team.. i need help in getting my money back

Items returned:
Order No :[protected]
Product : 2 Enamor single layered bras (Rs 1758)

Order No :[protected]
Product : 1 Enamor single layered bra (Rs 879)

Product has been picked up on 22nd August, but Zivame app is showing that return request has been put on August 31, 2023.
As per Delhivery app, Product has already been returned to Bangalore warehouse on August 26. I have not received any refund.
Rs 2637 is stuck with Zivame for a long time. I have raised various tickets for the same. I am getting same response to wait 48-72hrs.

Order No :[protected]
I had ordered:
1. 3 Enamor single layered bras (but only 1 was delivered)
2. 3 Innocence double layered bras (but only 1 was delivered)

Order No:[protected]
I had ordered:
1. 2 Innocence double layered bras (but only 1 was delivered)

I have shared all images regarding package, invoice, product one month back.
Rs 2406 is stuck with Zivame since a long time. I am getting same response to wait 48-72hrs.

My products have been returned and have reached the warehouse a week back, yet the status isn't being updated on zivame app. And I haven't received any refund. Even after continuous follow up, no response from customer care side.