Zivame Complaints & Reviews

My products have been returned and have reached the warehouse a week back, yet the status isn't being updated on zivame app. And I haven't received any refund. Even after continuous follow up, no response from customer care side....

I placed a order from zivame on 28th July 2023 at 3119rs. and I received product on 1st August 2023 but I return both product on 3 August 2023 . They provide refund in zcoin. Now I called daily to convert zcoin to cash . They everyday told Mai wait 24-48 hours but nothing happened. I want my refund back to source. They harassing me mentally....

Refund of Rs 3979 is pending and they are not even talking to me why they are not giving it back when all items have all been returned in May. It is August now and they are sitting on my money. What a shameless company. Pls help asap....

Zivame is hell bent on not refunding me. I had returned all but one item under this order and the website was showing as not collected returns. I had called them and informed and they said its a glitch dont worry, we will refund all amount. But they didnt. Thankfully i checked and realised they have my amount pending with them and on phone with a customer service rep I was told Rs 3979 was remaining with them. I have been pleading, emailing,...

Zivame has my money almost 7300 from months and are not refunding back. Pls do something asap. I have been following with them from days through email and calls but nothing has been done so far and they keep promising it will be resolved in 48 hrs, 24 hrs etc etc everytime. Pls help get my money back by today....

Sir,
I have ordered some items and returned the same to the zivame. Subsequently they refunded my amount of Rs.1172 in the form of zcoins to my account.
My amount of Rs.1172 balance in the form of zcoins is lying at zivame account and suddenly I got a message that my amount in the form of zcoins is expired.
Now my balance in zivame account is zero. Zivame is earning money by making people fool by way of converting the...

I had placed an Order bearing no.[protected] for some products on 30 may and till date items have neither been delivered nor the money has been remitted. Over that the customer care has been giving the same excuse time and again that within 72 working hours ur products will b cancelled and money refunded. I feel zivame people are just another frauds and have looted hard earned money of ours. The day is not far off when we will hear that zivame...

In early December Main ne Ek product order kiya aur poora December guzarne k baad bhi mere pass product nhi pahuncha fir inhon ne mere concern k be ghair hi mere amount ko apne Zivame coins me daal diya fir majbooran mujhe dusra product mangana pda wo ek month guzarne k baad nhi aa paya fir ne cancel kr diya again mera paisa Zivame coins me chla Gaya jb m ne customer care se baat ki tau inhon ne btaya k apna card detail input kr dijye app...

I feel compelled to share my incredibly frustrating experience with Zivame. I placed an order with them a month back and have yet to receive my product. The complete lack of product delivery and their poor communication throughout this ordeal have left me extremely disappointed and dissatisfied.
Despite several follow ups via mail and calls, there has been no progress on my products worth 2k. They are not even willing to refund my...

I feel compelled to share my incredibly frustrating experience with Zivame. I placed an order with them a month back and have yet to receive my product. The complete lack of product delivery and their poor communication throughout this ordeal have left me extremely disappointed and dissatisfied.
Despite several follow ups via mail and calls, there has been no progress on my products worth 2000. They are not even willing to refund...

I ordered product worth 5000 rs and when the products were delivered it's too small for me and I returned them and they refunded me zcoins but I want my money back in my account. Only problem is that there size chart is incorrect. That's why I don't wanna shop from zivame in future. I don't want zcoins I want my money. If there's no policy of refunding money then it means there no such policy like returning. Zcoins mean exchanging products...

Hi
I had ordered from zivame and returned the products in their exchange process. Due to their website gltich the returned request was raised for one quantity but I had returned both the quantities that I had bought. When I contacted their customer care, all they say is within 72hours they will let me know if they can refund the amount. Such a big organisation and trying to cheat their customers....

Its been a month now, I have not received my refund of one of my product.

No one from higher is taking action after raising Mutiple complaints. Cheap Company...

I have 405 z coin in my account ...but is invisible now so please co-operate m for my next shopping and solve the issue of my previous credit......

I order 5 items from Zivame worth Rs 3716 on 17 April and return 2 items for size issue worth Rs 1746. Zcoin Rs 1573 is received but not Rs 1746. I want my money Rs 1746 is back in my bank account. Worst return Zivame policy. I want my money back Rs 1746 otherwise I can complain....

Returned product but refund still not received. Had send more than 10 emails and messages, sent feedback on Zivame site, called multiple times on Zivame customer care but still no solution. 3 products were returned and picked up by same courier agent. Refund received for 2 but still waiting for the 3rd. Its been more than 12 days now. Everytime they say they will call back with resolution but they don't. This is harassment and cheating....

I have ordered 4 items from zivame (order I'd[protected] on 7th March but they didn't delivered my order and today they cancelled my order without informing me through mail or any source and not refunded my amount yet. I was calling them from last one month and they are just reviewing my request and not taking any action. Their app policy is so bad that the amount is not refunded to source. They refund as z coin in their app only but in my...

I had a gift card from Zivame but the gift card option was not available while placing the order. I informed them about that on 22nd February 2023. I was given assurance that the option will be available in 24 hours but it was not available for 3 days. My gift card validity expired on 25th February 2023. After that, I frequently contacted customer care and every time I was given reassurance that I will get my gift card amount in form of z...

I had a gift card from zivame but the gift card option was not available while placing the order. i informed them about that on 22nd february 2023. i was given assurance that the option will be available in 24 hours but it was not available for 3 days. my gift card validity expired on 25th february 2023. after that, i frequently contacted customer care and every time i was given reassurance that i will get my gift card amount in form of z...

I had gift card of Zivame but there was no option for selecting gift card while placing order..I informed Zivame customer care regarding that on 22nd FEBRUARY 2023. They just gave reassurance that gift card option will be added within 24-48 hours. But that option was not available then also. MY GIFT CARD VALIDITY EXPIRED on 25th FEBRUARY 2023. I frequently contacted them for 1 month but just assurance given that I will get my lost amount...