Submit a Complaint
Claimed

Zivame Complaints & Reviews

www.zivame.com
1
Last updated Sep 9, 2024
Complaints 383
Resolved
17
Unresolved
366
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
Quick Links
Statistics
Share
Complaints
Contacts

File a complaint to Zivame

Having problems with Zivame?

File a complaint and get it resolved by Zivame customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Clothing, Shoes & Accessories
Zivame

Complaints recently resolved by Zivame customer care

View all complaints

Most useful Zivame reviews

Zivame reviews & complaints page 5

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
ankita11 jaiswal
Sep 15, 2022
Report
Copy

Return and refund

Address: Bengaluru

I have placed return request for my 2 items of the order and the courier guy has taken both the items. But I hav received refund of only 1 item. Even customer service is not helping to get my money back. Please help and get the amount refunded...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Shameem Shaik
from Mumbai, Maharashtra
Sep 14, 2022
Sep 14, 2022
This thread was updated on Sep 14, 2022
Report
Copy

Order #721025878 not delivered

Address: Bangalore

4products booked on 27th August, products are not delivered but 3products marked as delivered. Called customer care many times but none of them responding and not initiating the refund. Regularly i am following up with customer care now they blocked my mobile number. Order #[protected] total value Rs.2049. Zivame is a fraud company....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
U
Umaira Hossain
Sep 14, 2022
Report
Copy

Exchange

Bought a product worth 750, but it had fitting issues, facing a lot of issues while placing an exchange request
Kindly, fix the issue as soon as possible...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
E
emadiqbalali
from Hyderabad, Telangana
Sep 14, 2022
Report
Copy

Ordered on 2nd August, the order never arrived till now. No one helps.

Hi, my wife recently placed an order worth Rs5000+ from Zivame and they only delivered 5-6 items out of 11 items. The order was placed on the 2nd of August and it has been over a month more. I have contacted the customer care and chat via app thousands of time and all I get back in response is "WE CAN'T CANCEL THE ORDER AS IT IS SHIPPED" like what the hell?

The Courier company BLUEDART shows the AWB # however,...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Ahana ROY CHOWDHURY
Sep 11, 2022
Report
Copy

Complaint regarding Ordered not delivered

Please educate your Delivery partner and the customer support team how to deal with any customers. Simply wasting time does not make sense. There is one order no.[protected] has been not been reached me.

Please take immediate action and deliver the product today.
The delivery partner has denied the call on face and the customer service associate Hemlata has not been taken the issue on high priority and informed order...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
E
E. Valli. M
Sep 9, 2022
Report
Copy

Rewards

When I open my Zivame app. I found a reward. I scratch it. Then it shows me it's going to expire in 13 September.
So immediately I start shopping in 9 September. After I am trying to apply coupon code. It's showing that your coupon code is expired.
But I want to know the answer how it's possible like that....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Poulami99
from New Delhi, Delhi
Sep 3, 2022
Report
Copy

Refund not done

Website: www.zivame.com

After I placed order on 26th August, the size of the product came smaller so i returned it. Package was picked up from my house but I didn't get my refund / zcoins. I was asked to wait for 24hours. I waited but nothing happened. Please help ....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Puja.Sharma
Sep 1, 2022
Report
Copy

Scam about Return and Refund

I had ordered a product from Zivame and as the fitting was not good, I had raised a return request. The product was picked up on 9th August 2022 and I had received a message from the courier partner confirming that the product has been picked up. I waited 10 days for the app to be updated and the refund to be initiated but the app still showed as "return request raised".
I had called their customer care on 19th Aug and they send they...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
P
Poulami99
from New Delhi, Delhi
Sep 1, 2022
Sep 1, 2022
This thread was updated on Sep 1, 2022
Resolved
Report
Copy
Resolved

About Order Status

Website: www.zivame.com

I ordered an item on Zivame on 26 August 2022. It got delivered after 3 days of placing order. I want to exchange a size larger product. But order status showing 'product not yet delivered'. I called customer care but didn't helping....
Helpful
4 other people found this review helpful
4 found this helpful
Write a comment
Report
Copy
N
Neha Chahal
Aug 31, 2022
Aug 31, 2022
This thread was updated on Aug 31, 2022
Report
Copy

Refund not credited back to my account even after 2 months of following up

Hi

I order 3 lingerie from zivame in June 24 out of which I kept 2 products and returned 1 (marks and Spencers bra) and as per the details they issue my refund on July 19 2022. But till date I haven't received any refund neither in my account nor in the form of zcoins. I raised a complaint regarding this in August 2 2022, and today we are sitting on 31st August 2022 and the only revert I get from zivame is from (Ume Hane and...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Prachi Singh11
from Mumbai, Maharashtra
Aug 29, 2022
Report
Copy

Refund

Address: Zivame app

I had ordered 3 products from zivame, and raised return requests on the same day, I guess with difference in time.

And when the pick up guy came as I was not home my mother returned allthe 3 products together when she was suppose to return only one at a time after so much of inconvenience and follow up they said it will confirmed if we have all 3 or not and then only the refund will be done.

They confirmed they...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Keerthanna
from Chennai, Tamil Nadu
Aug 17, 2022
Report
Copy

Product delivered to different location

Website: Zivame

The product which I orders on 27th june from [protected] number and it got delivered to different address and i have not received any refund or product yet.
I have been following up with zivame for past 45 days yet there is no solution....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Silpa Thalathoti
from Pune, Maharashtra
Aug 16, 2022
Report
Copy

Delivery Of the product/ Refund of my Money

Zivame has not delivered the product
Have not refunded the money
Took 2 months to check with logistics team and delivery partners
Delivery Partners Blue Dart had been irresponsible and negligent and reckless.
Did not deliver the product, But marked as delivered.
Finally Zivame Customer Care came back with no resolution
And closed the case....
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
S
Soumya Rathore
from Jawad, Madhya Pradesh
Aug 15, 2022
Report
Copy

Transfer of Z coins.

I have returned the product and requested to refund the Z coins to my bank account, but no interest was shown by the zivame team....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
C
C P Haritha
from Hyderabad, Telangana
Aug 3, 2022
Report
Copy

Zivame account hacked and order placed using my zCoins

My Zivame account was hacked on Feb 12, 2022 and orders were placed using my zCoins.
The orders worth Rs.645 are addressed to :
Atul Thakurz, 202 noor apartments nazarbagh, Lucknow-226004, Uttar Pradesh.
The same person has tried to place an order worth Rs.693 on Feb 4, 2022 to the above address but got cancelled.

I demand my whole 745 zCoins be transferred to my bank account immediately before I lose...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
C
Catherine jenifer
from Chennai, Tamil Nadu
Jul 29, 2022
Report
Copy

Return request

Website: Zivame. Come

My order was placed on november 29, 2021, after it was delivered i placed a return request on the very same day ... But no one came to pickup the return package ... I placed a return request several time till February .. i was informed that there was a technical issue so your staff members .. placed a return request behalf of me .. and they said they would personally follow the return updates ... But till now the package is not picked up...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
prekap
Jul 20, 2022
Aug 31, 2022
This thread was updated on Aug 31, 2022
Report
Copy

Zivame website showing fraud information

Address: New Delhi

Exchange/ refund couldn't happen as they don't show product as delivered and hence you can't place refund request. They delivered me scrap quality product and not giving option to initiate refund, I am following up from past 10 days. So it's clear cheating/ fraud with customers. Their customer care executives or help is also of no use, sent several reminders.
Want my hard earned money back, earliest....
+1 photos
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
V
Vradhi
from Ajmer, Rajasthan
Jul 12, 2022
Report
Copy

Zcoins disappeared before expiry

My zcoins were to expire two days from today i.e 14th July.
I checked today but there were 0 zcoins in my account....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Senia
from Mumbai, Maharashtra
Jul 11, 2022
Report
Copy

Order not placed but money debited

I ordered from zivame but the order was not placed and my money was deducted twice as well as the z coins...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Delcita Dsouza
Jul 11, 2022
Report
Copy

My money hasn't been refunded

Address: Bangalore, Karnataka

On[protected], i ordered a product costing Rs.250 from The Zivame website, i paid through my debit card. After the payment, my order got cancelled by itself and it had a note saying that the amount has been refunded as zcoins. but when i checked several times for 2 hours straight. it shows 0 coins. Please return my money. I thought i'd try zivame for the first time, and i am so disappointed . Please fix this...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy

Zivame related businesses

Unlimited Dreams Fashions
1
(7)
BeyondPinkShop.com
1
(28)
Bombay Creations
1
(3)