Zivame Complaints & Reviews

Hi, my wife recently placed an order worth Rs5000+ from Zivame and they only delivered 5-6 items out of 11 items. The order was placed on the 2nd of August and it has been over a month more. I have contacted the customer care and chat via app thousands of time and all I get back in response is "WE CAN'T CANCEL THE ORDER AS IT IS SHIPPED" like what the hell?

The Courier company BLUEDART shows the AWB # however,...

Please educate your Delivery partner and the customer support team how to deal with any customers. Simply wasting time does not make sense. There is one order no.[protected] has been not been reached me.

Please take immediate action and deliver the product today.
The delivery partner has denied the call on face and the customer service associate Hemlata has not been taken the issue on high priority and informed order...

When I open my Zivame app. I found a reward. I scratch it. Then it shows me it's going to expire in 13 September.
So immediately I start shopping in 9 September. After I am trying to apply coupon code. It's showing that your coupon code is expired.
But I want to know the answer how it's possible like that....

After I placed order on 26th August, the size of the product came smaller so i returned it. Package was picked up from my house but I didn't get my refund / zcoins. I was asked to wait for 24hours. I waited but nothing happened. Please help ....

I had ordered a product from Zivame and as the fitting was not good, I had raised a return request. The product was picked up on 9th August 2022 and I had received a message from the courier partner confirming that the product has been picked up. I waited 10 days for the app to be updated and the refund to be initiated but the app still showed as "return request raised".
I had called their customer care on 19th Aug and they send they...

I ordered an item on Zivame on 26 August 2022. It got delivered after 3 days of placing order. I want to exchange a size larger product. But order status showing 'product not yet delivered'. I called customer care but didn't helping....

Hi

I order 3 lingerie from zivame in June 24 out of which I kept 2 products and returned 1 (marks and Spencers bra) and as per the details they issue my refund on July 19 2022. But till date I haven't received any refund neither in my account nor in the form of zcoins. I raised a complaint regarding this in August 2 2022, and today we are sitting on 31st August 2022 and the only revert I get from zivame is from (Ume Hane and...

I had ordered 3 products from zivame, and raised return requests on the same day, I guess with difference in time.

And when the pick up guy came as I was not home my mother returned allthe 3 products together when she was suppose to return only one at a time after so much of inconvenience and follow up they said it will confirmed if we have all 3 or not and then only the refund will be done.

They confirmed they...

The product which I orders on 27th june from [protected] number and it got delivered to different address and i have not received any refund or product yet.
I have been following up with zivame for past 45 days yet there is no solution....

Zivame has not delivered the product
Have not refunded the money
Took 2 months to check with logistics team and delivery partners
Delivery Partners Blue Dart had been irresponsible and negligent and reckless.
Did not deliver the product, But marked as delivered.
Finally Zivame Customer Care came back with no resolution
And closed the case....

I have returned the product and requested to refund the Z coins to my bank account, but no interest was shown by the zivame team....

My Zivame account was hacked on Feb 12, 2022 and orders were placed using my zCoins.
The orders worth Rs.645 are addressed to :
Atul Thakurz, 202 noor apartments nazarbagh, Lucknow-226004, Uttar Pradesh.
The same person has tried to place an order worth Rs.693 on Feb 4, 2022 to the above address but got cancelled.

I demand my whole 745 zCoins be transferred to my bank account immediately before I lose...

My order was placed on november 29, 2021, after it was delivered i placed a return request on the very same day ... But no one came to pickup the return package ... I placed a return request several time till February .. i was informed that there was a technical issue so your staff members .. placed a return request behalf of me .. and they said they would personally follow the return updates ... But till now the package is not picked up...

Exchange/ refund couldn't happen as they don't show product as delivered and hence you can't place refund request. They delivered me scrap quality product and not giving option to initiate refund, I am following up from past 10 days. So it's clear cheating/ fraud with customers. Their customer care executives or help is also of no use, sent several reminders.
Want my hard earned money back, earliest....

My zcoins were to expire two days from today i.e 14th July.
I checked today but there were 0 zcoins in my account....

I ordered from zivame but the order was not placed and my money was deducted twice as well as the z coins...

On[protected], i ordered a product costing Rs.250 from The Zivame website, i paid through my debit card. After the payment, my order got cancelled by itself and it had a note saying that the amount has been refunded as zcoins. but when i checked several times for 2 hours straight. it shows 0 coins. Please return my money. I thought i'd try zivame for the first time, and i am so disappointed . Please fix this...

Not accepting return or exchange...

I returned my order today but didn't get my money back...

On June 09, 2022 I have made a purchase for Rs 651. Later after delivery i never like the product as it didn't fit well.
I raised a return request the products were returned to the seller.
Since the return i have been writting mails to the refund the amount on written of the product....