Zivame Complaints & Reviews

I had placed an order on 5th of June 2022 and estimated delivery date was 13th of June but I didn’t receive the order and on the app its showing that the product was already delivered on 9th June 2022. I keep on calling the customer care and they haven’t provided with any sort o[censored]pdate and instead keep on asking for more time...

I have purchased 3 sports bras from zivame. From which two out of three i returned due to non fitted. But when i asked for refund they told me that it will take 15 to 20 days to refund as they will get the confirmation from the warehouse. Now more than 20 days have been passed, but they are not interested to refund the amount of those two items. They send me same response everytime whenever i asked for my refund that they are waiting for...

I have placed the order for 3 panties on 20.02.2022. But till date they have not delivered the product. Moreover, they are not allowing to cancel the order for refund. Please take suitable action....

I have debited RS1600 to Zivame but my order has not been placed...

So last day while purchasing a product my zcoins went missing. Later i came to know that it was because of the transaction failed the day before. We trusted your app and only because of that I accepted zcoins instead of money. So kindly consider this and take necessary measures immediately. Really disappointed..!!...

Have placed return request on 15 April and 22 June of 2 different products. Both of them were packed up by blue-dart’s assigned courier personnel. But, in details it shows return requests haven’t completed yet. I have already mailed and had chat / call with the executive for n number of times he so asked me to wait for 1-2 days to resolve the problem. I haven’t received any revert from them. Neither I received refund nor my Complaint...

So I ordered 2 bras from ziavme and I pre Pais for it through cashkaro app ND i don't know why my order was canceled so I reordered and again it got canceled and I haven't recieved my money till now it just shows that my money has been transfered in zcoins, which I want back in my account so kindly look into this matter...

I had received Zcoins as my refund in zivame account even though I targetted it in my bank account. I then see that on 14th March, 2022 my zivame account was hacked and my Zcoins was stolen. Someone else did the shopping. Kindly get my refund back....

I ordered a vra from zivame worth rs 345. They sent a wrong size so I returned that. But they did not refund the money into my original payment method(upi). Rather they converted it into zcoin. I do not want to buy anything with zcoin and I want my cash back ASAP into my bank account.
Please do the needful and let me know if any more information regarding this is needed...

I've placed my order on
17th April it was prepaid
Its been 14 days still my order has not shipped. Kindly resolve the issue ASAP...

Greetings,
I have received an order[protected] today for the panties and the hip size mentioned in Zivame app is 92-100cm. But the items received are very much smaller than that. I couldn't see an exchange/return in your app. I would like to proceed with exchange/return, kindly help me with this issue....

I had ordered two items...Because of quality issues, I had returned the products...I got refund via zcoins for only one item...kindly solve this asap...order number:[protected]...

ORDER#[protected]
Mail Id: [protected]@gmail.com
Refund Amount: 4238 Rupess

Its been 40 days since i returned the product, but till now i have not received my refund. I am tired of sending mail and calling customer support daily. Whenever i call they say to wait for 2-3 days, but its already been 40 days. I am frustrated and disappointed. If i don't get the resolution here, i will file a case in consumer court...

I have placed an order with zivame with order id:[protected] since I didn't like the quality of the product I returned but zivame has refunded me back through zcoins which is not needed for me right now. I want them to be refunded to my account. Zivame will loose a silver customer like me. If dey arenot customer friendly...

When i returned the product they refunded it in zcoins instead of refunding it in account. And when it got expired they didn't even notice me . When return also they didn't give us any notification of expiring of coins....

I cancelled my order before it was shipped. I got zcoins as refund, which I can use on Zivame only. Please return it to original payment method, I don’t need it as zcoins....

I want my zcoins back...i didn't order anything but it got deducted.. please return my zcoins quickly...

I have not received 200 zcoins back even if my order failed two times. I have experienced from my last two orders that webpage is blank at the last step of payment. And when I check my cart back, zcoins are used even though the order was not successful....

I placed an order today but realised that it was the wrong size. I cancelled the order and received my 494 z coins back but when I added another item and ordered the right size this time The payment transaction failed and now i lost my all of my 594 z coins.

I have added the screenshot of the first order.

Please resolve this issue so that i can get my z coins back...

I have returned an activewear leggings an was given 572 zcoins. But now it shows 0 zcoins on my profile. Kindly guide me through this and show how can these z caoins be redeemed. thanks!...