Zolo — Bad service of Rahul Communication Xolo Service Centre[protected], Bhilai

Address:

Durg, Chhattisgarh

I, R M Jambhulkar, gave my Xolo Hive 8X-1000 mobile having charging fault for repair to Rahul Communication, Bhilai, an authorised Service Centre of Zolo two times within a period of 30 days i.e. during July/August 2015 while in the warranty period. The service of the Rahul Communication is not good as detailed below: - 1. He handle our costly mobile very roughly during repairs. I observed some scratches on my mobile after delivery from the service center after repairs. 2. He format my mobile without conveying me during the repairs due to which I lost my valuable data / our good memorable photos and videos which can not be recollect again. I understand that if any data looses during the period of repairs, its OK. But if he formats the mobile then he should inform us before formatting the mobile so that we can take back-up of the data. The mobile is having a capacity of 16 GB memory, it means the mobile is itself a data bank. This data bank should not be deleted deliberately without conveying the customers. This service center hurts us, our labour, our family photos lost due to your rude service centre.