Zonnic — Damaged product received

Address:

Raichur, Karnataka, 584101

I have ordered battery bank with 128 gb memory card. Battery bank is not working no response from zonnic services or support from them and when ever i am sending mail, no response from them.
Order id: [protected]
Product name: 20000 mah mi powerbank white color with 128gb samsung memory card
Product code: mipowerbank05
Quanity - 1 no.
Please help how to resolve this issue with them.