Samsung India Customer Care
Samsung India Electronics Pvt. Ltd.
Customer satisfaction rating: 45%
Submit a Complaint
12579
COMPLAINTS

Samsung India Customer Care

Samsung India Electronics Pvt. Ltd.

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Address
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
+91 89 3993 9899  [Customer Care]
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+91 12 4488 2122  [Head Office]
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+91 98 3502 2547  [The Mobile Villa]
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+91 12 4488 1234  [Head Office]
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+91 99 3400 0000  [S.S. Enterprises]
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+91 80 3030 8282  [Bangalore]
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+91 12 4488 1415  [Head Office]
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+91 99 3900 0000  [The Mobile Villa]
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+91 61 2265 5588  [Mobile Collection]
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+91 79 2646 1735  [Ahmedabad]
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+91 93 3410 2043  [S.S. Enterprises]
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Additional info
Support Center

Store Locator

Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:
+91 12 4488 1234
+91 12 4488 1415
+91 12 4488 2122

Mumbai
2R Tech Park, Nirlon Complex, Next to Hub Mall, Off Western Express Highway, Goregaon East, Mumbai 400063
Tel:
+91 22 6677 2000
+91 22 3030 8282

Noida
A-1, Sector-81, Noida Phase-II, Noida 201301
Tel:
+91 12 0401 1900

Mumbai
Shop No 8, 9, A 1, Khira Nagar Chs, Opp. BATA Showroom, SV Road, Santacruz West, Mumbai 400054
Tel:
+91 22 6675 6951

Delhi
A-25, Mohan Coop Indl Area, Badarpur, Delhi 110044
Tel:
+91 11 4366 1234

Ahmedabad
F/102, Parth Complex, Swastik Char Rasta, Navrangpura, Ahmedabad 380009
Tel:
+91 79 2646 1735

Jaipur
37-38, Barwara House, Nidhi Kamal Tower, Ajmer Road, Jaipur
Tel:
+91 14 1404 8800

Jaipur
37-38, 1st Floor Barwara House, Ajmer Road, Sodala, Jaipur 302006.
Tel:
+91 14 1404 8800

Patna
Maurya Lok , Block-A , Shop No. 15, Near SBI ATM, New Dakbungalow Road, Patna Secretariat, Patna 800015
Tel:
+91 61 2220 0351

Patna
Ground Floor, Ahluwalia Building, New Dak Bunglow Road, Dak Bunglow Road, Patna 800001
Tel:
+91 61 2221 4073

Mobile Collection
Dak Bunglow Road, Patna 800001
Tel:
+91 61 2265 5588

The Mobile Villa
Verma Centre, Ground Floor, Boring Road Corner, Patna, Bihar 800001
Tel:
+91 98 3502 2547
+91 99 3900 0000

S.S. Enterprises
South Gandhi Maidan, Near Canara Bank, Patna, Bihar 700001
Tel:
+91 93 3410 2043
+91 99 3400 0000

Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+91 44 6654 5500

Bangalore
No.13, 3rd & 4th Floor, Crm Chambers, Opposite To Yes Bank, Kasturba Road, Bangalore 560001
Tel:
+91 80 3030 8282

Bangalore
No.8, West Of ChordRoad, 2nd Stage, Mahalakshmipuram Layout, Bangalore 560086
Tel:
+91 80 3030 8282

View More Information...

Customer satisfaction rating
45%
Complaints
12579
Pending
757
Resolved
5441
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Samsung India related photos (2086)

Samsung India Complaints & Reviews

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Samsung India — glass shelf broken into pieces without much impact on it [Resolved]

 GopiKrishnan Sundararajan on Mar 23, 2019
Hello samsung,

While removing the glass shelf from fridge it broken into pieces without much impact to it. I feel the glass quality is very poor considering how it has been broken into pieces. Seems this is happening for considerable people here. Can you reply on this.?...

I need to it to be replaced.

Regards
Gopikrishnan s
[protected]
[email protected]
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — washing machine repair complaint

 Saurabh 3012 on Mar 23, 2019
Hello sir,

I am writing this email after having 45 minutes conversation 3 times on customer care centre at all available levels.

My washing machine shows problem water levels and water supply is not cut off at the sleceted level. We got it repaired from your service engineer (Dixon engineer) as per attached bill on 4th october 2018.

Now this is again malfunctioning in less than 6 months.. And nobody is taking any ownership in the same.. Warranty is able for three months.. And there is no accountability from your side why this get failed in such a small...
Complaint comments  Read comments Complaint category Appliances

Samsung India — samsung galaxy j7 max

 Harshitha manjunath on Mar 23, 2019
I have an issue with a Samsung galaxy j7 max handset. I hardly bought it 10 months ago and I have visited service centre almost like 3 times and my issue is not solved and I had visited the service centre again and to said my issue and I'm feed up with this handset it get hanged everytime, overheating, auto switch off, often contacts and data get deleted no battery pack . When I first visited service centre they changed my battery and second time motherboard but still my handset is in the same condition I approached they yesterday saying give me a permanent solution or replace with a new handset...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — defective product - galaxy s10e

 vijendra1975 on Mar 23, 2019
Complaint no. [protected]

I would like to bring into your notice that this is a serious issue about samsung galaxy s-10 e model no. Sm - 970f/ds. I purchased this set on 10/3/2019 from sri sidhbali mobile rishikesh and paid 56000/- but i cannot expect this kind of inferior quality of too much expensive set. This set is heating too much more then 45 degree temperature but your customer care center says that they informed the company about this fault but company is saying that its normal. When we showed your executive they accepted the too much heating but later on they checked it in...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — samsung galaxy a8 plus

 jaatrules7722 on Mar 22, 2019
Hello sir my self advocate sahdev hooda. After your call i am again visit your samsung care and they told me this handset problem not solve by her team. Because this handset was not updated compare to new mobiles of samsung. I am purchase this handset of amount rs 23999. Today this handset like as a waste mobile in my life. I am not use apps like facebook, tweeter, etc. I am harassed by your samsung employ. Please tell me my fault. My contact no [protected]. I am pay for this handset why i am contact again and again to your team. Samsung sale me defective handset. It's not my fault. I am paying amount...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — samsung s8 plus phone

 Sanah Sheikh on Mar 21, 2019
This is regarding my samsung s8 plus phone. My handset has been giving me problems from the day i have purchased it. The akg earphones have not been working.
With a slight drop my display is gone. Contacting the customer service of samsung is one of the worst experience ever. They are never ready to help & keep my phone on hold for so long that i have to ultimately disconnect. I've been calling diligently everyday for the past 4 days now. There customer care keeps you on hold and never gets back.
My phone is hardly 6 months old. I'm expecting some kind of cooperation from yourself,...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — worst customer service

 Arunkumar Kandaswamy on Mar 21, 2019
My fridge double door lock is broken, i have raised a complaint before two weeks. The tech who visited didn't even bother to fix the issue. I keep calling the technician on daily basis but he promises to fix the issue but the same continues. I want disciplinary action to be taken on this tech also fix the problem asap

Ticket number-[protected]
Technician mobile number-[protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — facing issue after doing software update, very disappointed by samsung

 Rajendra214 on Mar 21, 2019
Hi team,

This is rajendra tavhare. I have been using smasung galaxy a8 with no problems and also happily... Suddenly before 3 weeks i get the update on my mobile... And i did... And problems started...
1) mobile excessively heating while using or just put on internet only... (Before update there was no problem like that..).
2) mobile battery would be drain in 2-3 hours (Before that # update i was use mobile whole day (Once charged) without charging.).
3) when i m using headphone and those are samsung original headphones automatically anything happens like mobile...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — regarding lost of samsung on7 pro (gold) mobile set

 prasanta ku sahoo on Mar 20, 2019
Respect sir / madam,
With due respect my mobile samsung on7 pro (Gold), b01ddp7d6w, serial no-[protected] has lost on 16.03.2019 at jajpur road market which from dist-jajpur, state-odisha. I have buying this mobile set from amazon which order id[protected], cst no-[protected] & invoice no-ka-qsau[protected]. I have bring this on my friend's (Santosh kumar sahu's) shipping address which detail is attached herewith.in the mobile set there are various personal datas.

For the above purpose i am requesting for track my mobile for recovery or block the mobile...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Samsung India — regarding order id 11063207517. earbuds missing

 rafsdream on Mar 20, 2019
Dear sir
Mai s10+ ke bundle offer mai samsung earbuds 8th march ko order kiya thha jiska order id [protected] hai. Mujhe aaj 19th march ko packet delivered hua. Jab maine earbuds wale box ko open kiya to uske andar only cable box thha or earbuds nhi thha. Iske regarding maine turant toolfree number mai aapke representative se talk kiya ki aage mai kiya kru. To unhone reply diya aap some snap samsung store ko mail kijiye. So mai some snap attached kr rha hu es mail ke sath.
Plz do needful.
Thank you
Swarndeep kumar
[protected]...
Complaint comments  Read comments [1]Complaint category Online Shopping

Samsung India — samsung a7 2018 mobile

 Williams B Padam on Mar 20, 2019
Hi, recently i purchased a new mobile, samsung a7. Today i recieved an update. After the update i am facing several issues like network error. I am nit getting internet most of the time. Kindly do something with new update released (309mb). Even my friend is also facing the same issue after the update. I think this problem is seen in most of the devices after the update.
Kindly do the necessary things and sort out my problem.
Thankyou
[email protected]
Mobile number [protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — worst service

 Aakash Kumar0000007 on Mar 19, 2019
Use s9 purchase date 24 march 2018 facing problems from the 3rd day of purchase visited service center more than 10 times still facing issues their service is worst even one plus service centers are 1000 times better than samsung's please don't buy any samsung product just wasted my 58k on this # their products r worst their service is more worst than it's product...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — service center missguided

 Shailubeli on Mar 19, 2019
A year back i took samsung note 8. Initially the phone was working well.. But later i had some problem. When my phone was under warranty i walked in to samsung service center which is near to my place i. E r. J. Mobile care service bhaveshwar arcade ghatkopar west. And they treated me well that time. After examining my phone they changed my display as they found some bubbles and they found the battery was not running that good. And they also suggested me to extend my warranty incase if i want to, which i did it on the same day i. E 3rd dec 2018. After this service, i found my mic was not working...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — s9 plus - has to visit sc for 4 months old mobile

 Meenu Gahlit on Mar 18, 2019
I bought samsung s9 plus before 4 months. After a long time i decided to use samsung brand but now i realize i made a huge mistake. I always use my mobile with utmost care still within 4 months i faced network issues in this mobile. It was a recurring issue so i spoke to your service center guy and he asked me to visit the sc. I went there, he checked my mobile and said mother board needs to be replaced as it seems a major concern. I wasted my 3 hours on this saturday and ur sc told me i need to visit that place again on tues as they didn't have the parts, also i would have to wait for atleast 4...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — reference number 8456520781 - double door fridge complaint [Resolved]

 Neha Parab on Mar 18, 2019
Dear sir / madam,

We have got a call from mr. Robin to say that samsung senior person will call us for our issue on 13th march 2018. On 14th march we got a call from mr. Manu he said he will find out the details & lets us know the same.

Again mr. Manu called us on 15th march 2018 & told us that give us time till 18th march we will find out the solution for your issues & call you but till this time no once called us. From 5th march to 18th march still my fridge is like cupboard, it is not at all working.

We have explain our issues to kalpataru service...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — product delivery issue

 RajBharadwaj on Mar 18, 2019
To
The nodal officer

Sub: product deliver issue

Sir,
I m very much disappointed with the services of samsung mobile, now its a almost 11 days over after payment done but still handset not received, i have registered a lot of complaint but no action has been taken so far so it is requested to kindly short out my problem. I m very disappointed by the service of your company. Please short out my problem early to earliest as possible. I have last solution to solve my problem to go consumer court for file my problem.

Order #[protected]
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — scratches on newly launched samsung galaxy a50

 HARNAMSINGH KHURANA on Mar 17, 2019
I purchased the phone newly launched samsung galaxy a50 on 4th march 2019 from reliance digital - viviana mall thane (W). After coming home i noticed scratches on phone's display visible under light and when u tilt the phone at an angle. It must be company defect. It was brought to notice in less than 24 hours. The phone is also deposited with samsung service centre

It's been many mails and calls still i didn't got a positive response from the samsung team regarding replacement of my phone or full refund. I am a loyal samsung user but didn't expected this from a brand like samsung.
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — battery life

 Subashini Venkatesh on Mar 16, 2019
I had purchased samsung a6plus in 2018 it's less than a year but since one month i am having problem with battery life. My phone usage is very less most of the time my mobile data is kept off and minimal phone calls. Today i found that battery charging time taken is also very long. I purchased my phone on[protected]. I always use samsung products. Not only mobile but other electronic items as well. My earlier mobiles were also samsung only. I hope and believe that you will consider my problem and respond with an appropriate and speedy action. I would be glad if you replace my phone so that my experience...
Complaint comments  Read comments Complaint category Home & Garden

Samsung India — deferent

 Shivaraj HP on Mar 16, 2019
Sir
I ordered two combo watches rs 1199 when i saw the images and videos the told me that they are original fastrack watche i opened the box the are useless fake watches when i contacted many times. Neither and nor they replied me nor responded may mails they only shows me we will contact u soon but but i waiting their replies but no respond came from them so kindly please help me that will b ur humble kindness
Awb[protected]
Order reference number -21240...
Complaint comments  Read comments Complaint category Utility Services

Samsung India — sir i am complaining about an email which i have received telling that my phone, no. has won a cash prize of 2 crore. pls tell me if it is fake!

 Anju2001 on Mar 16, 2019
Samsung electronics uk ltd samsung

House, chertsey surrey kt17 0ps.

Attn: dear lucky winner,

This is to inform you that you have won a prize money of (£1, 000, 000.00. One million great british pounds in india currency nine crores indian rupees rs. 9, 000, 000.00/-inr) 51 inch samsung plasma tv &

Samsung galaxy s10+ smartphone‎ from the samsung electronics 2019 mobile award uk. This was a mobile draw promo which was held in london, united kingdom. The samsung electronics promotion is sponsored by united kingdom promo and other international...
Complaint comments  Read comments Complaint category Lottery and Sweepstake Emails

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