Samsung India Customer Care
Samsung India Electronics Pvt. Ltd.
Customer satisfaction rating: 16%
Submit a Complaint
10992
COMPLAINTS

Samsung India Customer Care

Samsung India Electronics Pvt. Ltd.

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Address
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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248

Phone:
Phone:
+91 89 3993 9899
[Customer Care]
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250
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+91 12 4488 2122
[Head Office]
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+91 12 4488 1234
[Head Office]
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53
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27
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14
+91 98 3502 2547
[The Mobile Villa]
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30
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15
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48
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34
+91 99 3400 0000
[S.S. Enterprises]
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12
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8
+91 99 3900 0000
[The Mobile Villa]
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14
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14
+91 12 4488 1415
[Head Office]
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11
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14
+91 93 3410 2043
[S.S. Enterprises]
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5
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9
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14
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9
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+91 61 2265 5588
[Mobile Collection]
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9
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14

Additional info
Support Center

Store Locator

Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:
+91 12 4488 1234
+91 12 4488 1415
+91 12 4488 2122

Mumbai
2R Tech Park, Nirlon Complex, Next to Hub Mall, Off Western Express Highway, Goregaon East, Mumbai 400063
Tel:
+91 22 6677 2000
+91 22 3030 8282

Noida
A-1, Sector-81, Noida Phase-II, Noida 201301
Tel:
+91 12 0401 1900

Mumbai
Shop No 8, 9, A 1, Khira Nagar Chs, Opp. BATA Showroom, SV Road, Santacruz West, Mumbai 400054
Tel:
+91 22 6675 6951

Delhi
A-25, Mohan Coop Indl Area, Badarpur, Delhi 110044
Tel:
+91 11 4366 1234

Ahmedabad
F/102, Parth Complex, Swastik Char Rasta, Navrangpura, Ahmedabad 380009
Tel:
+91 79 2646 1735

Jaipur
37-38, Barwara House, Nidhi Kamal Tower, Ajmer Road, Jaipur
Tel:
+91 14 1404 8800

Jaipur
37-38, 1st Floor Barwara House, Ajmer Road, Sodala, Jaipur 302006.
Tel:
+91 14 1404 8800

Patna
Maurya Lok , Block-A , Shop No. 15, Near SBI ATM, New Dakbungalow Road, Patna Secretariat, Patna 800015
Tel:
+91 61 2220 0351

Patna
Ground Floor, Ahluwalia Building, New Dak Bunglow Road, Dak Bunglow Road, Patna 800001
Tel:
+91 61 2221 4073

Mobile Collection
Dak Bunglow Road, Patna 800001
Tel:
+91 61 2265 5588

The Mobile Villa
Verma Centre, Ground Floor, Boring Road Corner, Patna, Bihar 800001
Tel:
+91 98 3502 2547
+91 99 3900 0000

S.S. Enterprises
South Gandhi Maidan, Near Canara Bank, Patna, Bihar 700001
Tel:
+91 93 3410 2043
+91 99 3400 0000

Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+91 44 6654 5500

Bangalore
No.13, 3rd & 4th Floor, Crm Chambers, Opposite To Yes Bank, Kasturba Road, Bangalore 560001
Tel:
+91 80 3030 8282

Bangalore
No.8, West Of ChordRoad, 2nd Stage, Mahalakshmipuram Layout, Bangalore 560086
Tel:
+91 80 3030 8282

View More Information...

Customer satisfaction rating
16%
Complaints
10992
Pending
2607
Resolved
1461
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Samsung India related photos (1419)

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Samsung India Customer Care related pictures (1419)

Samsung India Complaints & Reviews

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Samsung India — Bad repaired new mobile

 Vipinverma23 on Apr 30, 2017
I purchace new a9pro 32500 rs its new and working fine 30-3-2017 its got software ishu they solve sofware ishu but open my new whole mobile they will fix it pro per in last 30 day they dont have proper matrial for fix it, now want refund my whole money no one help totally denide what i to do i want my money back money my job sheet no 4233481712 mobile no 9896090880 plz take back your mobile or provide me refund i want buy new mobile only...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — J7 prime / fingerprint sensor issues

 Saritanar on Apr 30, 2017
Hi, sarita here I''ve been visited your service centre for twice any my finger print sensor but im not happy with ur service they not ready to take my handset for repair and jst giving me excuses upon excuse, so unexpected service from u guys and while selling the handset ur sale executive was like everything Will get done at the right first time and after buying no response from u guys ? Kindly consider and take this matter as serious....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Air conditioner service

 Mon25 on Apr 30, 2017
I have raised a request to dismantle my ac and the gas has been leaked. I had the worst customer support experience and they are not ready to claim their mistake. Have tried reaching out to the service center and customer support to lodge a complaint and they are playing the blame game. This is the last brand i would prefer going forward. Never ever buy a samsung product....
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — Hassle in delivery of my samsung a5 2016 phone from one of the service centres

 biswajitpanda959 on Apr 30, 2017
Hello,
On 23rd of march i gave my phone (samsung a5 2016) in your bellary service centre (ns mobile point, samsung service centre, bellary, karnataka, 583101). the bill no is 4233143054. i gave the full adavance amount for the relacement of the broken lcd. the service centre had commited to deliver my phone within 10 days, but till now it is unbdelivered. the other issue is he is saying that my phone is ready but he cant give me a bill of samsung generated online. i suspect, there is seriously some flaw in the process of this particular service centre. I request you to adress the same asap,...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Led tv model k5570

 dpjhakri on Apr 30, 2017
My tv stopped working on 23-04-2017 for which i ligged coplaint on line. Comp no is - 4012626864. Engiener from nearest service centre checked and told that some spares are required. 8 days has elapsed, but nobody has turned up. Its shameful that such
A big brand is not serious to resove coppaint after 8 days. I think i have to proceed legally and in media. This has made me to rethink why i have opted for samsung...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Samsung India — Samsung tablet

 markmathew on Apr 29, 2017
To: samsung customer care 29-apr-2017
7

This is regarding the samsung tablet sm-t3110mkainu bearing s/n: rf2dc10wkkt which was given for service. Due to the negligence of the service center staff, all the important data, documents and extremely important photos which were deleted by your incompetent staff.
It was a fraud from samsung who stole the money. He is a muslim by the name of tasheen ahmed from ghaziabad. He called from a mobile which is 0917289085896. This is a vodafone service provider number. On the ill fated day, he spoke as hasish mehta.
Just tonight,...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Samsung India — Samsung LED smart TV not working from 27-04-2017.

 Seshaphani Inuguri on Apr 29, 2017
Samsung led smart tv purchased on 10-07-2015 from srinivasa samsung shoppe, vijayawada-2, a. P, india, description samsung led tv (650666/18002008282/mm-6670633)
It is not working from 27-04-2017. Airtel dish service provider informed problem within tv, not net provider.
You early services will be highly appreciated.

Thanks and regards,
I. Seshaphani....
Complaint comments  Read comments Complaint category TVs

Samsung India — Unprofessional service response. 3135TNBBL

 nagamani akkineni on Apr 29, 2017
Complaint lodged saturday dated last week of 26th march 2017. Monday service engineer visited and advised for component check and needy action. He took time to. Complete the action. Meanwhile. We have shifted house and. Informef the same with service engineer to complete the servicing. While anticipating the same guy to attend the complain his representative visited and reported pnb boards must have failed hence he took them along got it repaired and brought back. It's not worked still. They said gas. Problem n filled.. Problem remainef unsolved. Then the official service engineer visited rechecked...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — 42 inches LED panel damage

 Dhiraj mehrotra on Apr 29, 2017
I have purchased one led 42 samsung 4335100 on 8/9/2016 from reliance digital store lucknow vude invoice no. Txn#6 dated 8.9.2016 and it got out of order on 27.04.2017. I have given complaint to call centre 4235388949. Your engineer visited on 28.4.2017 and informed that panel needs to be replaced. I want to state that in just 6 month in panel got damage. Than how can i believe that this will last long. Just get the panel replaced immediately and take back this led and refund my full amout so that i can purchase anther brand
Please take immediately action...
Complaint comments  Read comments Complaint category TVs

Samsung India — Refrigerator

 Prashant Patel 13061962 on Apr 28, 2017
I purchases a Refrigerator on 08-09-2013 from Kohinoor at Kandivali - West, Mumbai - 400 067.
Now on 20-04-2017 cooling totally stopped and the same was complained to Samsung Service Centre at Kandivali.
Engineer came, charged around Rs. 575.00 and without giving report, told that the fridge can't be repaired and the company will pay the depreciated amount and I have to return the fridge, without talking of Replacement or Repair.
I called Mr. Pratik on 9004455493. He confirmed that He is Area Manager from Samsung and talked very rudely that I am not the first customer having...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Irresponsible customer support

 sinha0506 on Apr 28, 2017
I had contacted the customer support on the 22nd as my air conditioner wasn't working. They mentioned that someone will come the day after i.e. 23rd, however, no one showed up. Upon checking with the customer support team, they said that there was a "Pin Code" error and they lodged the complaint again, again confirming that someone will visit on the 24th of march. And still, no one was there to fix the air conditioner, called up again and they mentioned the same thing "Pin Code" error. They again lodged the case, promising that for sure there will be a technician at my house on the 25th. On the...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — Hard rotating bezel on gear s3

 zaid.ilink on Apr 28, 2017
I went to service center on Monday and they took my device for observation. They have not revert back to me after that. Today, afternoon I called them and the person said that it is working fine. My actual issue is that rotating bezel is little hard compare to normal. The person judged that it is fine based on his feeling. They do not have any idea how to diagnose hardness of rotating bezel. He said he has previously seen gear s2 device and on that basis he feels it is working fine. This is the way samsung diagnose the issue ? based on feelings ? They even do not have any gear device to compare...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Samsung staff deleted V.V.Important photos and files from my tablet

 markmathew on Apr 27, 2017
From yachna chauhan yachna. C@partner. Samsung.com

To: samsung customer care 27-apr-2017
Cc: yachna chauhan
Executive, customer experience
Ph: 011 33184587
Mobile : +821133184587

This is regarding the samsung tablet sm-t3110mkainu bearing s/n: rf2dc10wkkt which was given for service. Due to the negligence of the service center staff, all the important data, documents and extremely important photos which were deleted by your incompetent staff.
It was a fraud from samsung who stole the money. He is a muslim by the name of tasheen ahmed...
Complaint comments  Read comments Complaint category Computers & Accessories

Samsung India — Samsung ON 5 Pro

 trajesh07 on Apr 27, 2017
My phone was having charging issues. So gave the phone to an authorized service center in vellore. The technician replaced the charging port and said mic also needs to be replaced and currently mic spare is not available and i have to wait for 2 days. From there on, I had contacted the service center every day for 10 days. They said that spare is yet to come from the company. And now they are saying that mother board is having issues due to liquid damage and it has to be replaced and i have to pay 4500 for the replacement. I have never dropped my phone in water and accidental water spills also didn't...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — Samsung split ac service no response

 panghal on Apr 27, 2017
I have a problem in my ac last year n called service center person... Rather than repair it he weld the entire pipe of main unit n exhaust.. Now after that also the ac didn't function.. At alll for which i got my complain register but all in vain..
Than i called the customer care for de - installation of my ac as v r moving out... On 22 april n continously follow up but no response n on final day that is today me n my husband called others to remove it... Bad service n unqualified techie...
Request the rubber change of my fridge... They did not the quality they put is atrocious...
Complaint comments  Read comments [1]Complaint category Refrigerators

Samsung India — Repair of samsung a5 2016 (extra charges added)

 mandy5183 on Apr 27, 2017
I have registered a complaint vide Order no. 4234753712 dtd. 18.04.17 @ Samsung Care, Sector-22, Chandigarh in my Samsung A5 2016 model mobile phone as screen was fainted suddenly (phone is in warranty)
I would like to inform you that undersigned is not satisfied with the charges for description i.e. Tape Back Glass SVC of Rs.302.68/- added in the invoice no. 326269517018806 dtd. 19.04.17

Recall the last repair of same mobile on 8th feb'17 vide inv no. 326269516017385 dtd. 08.02.17 where problem was same but the charges for Tape Back Glass SVC was not added in invoice.
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Samsung a7 defect

 Nirmal Ratnam on Apr 26, 2017
Hi,
Sold a defective a7 phone by samsung company
Got damaged within 7 days of purchase.
I got the newa7 phone from croma, placed a screen guard over the screen started using it after 1 day.
First volume was keep on going down, (Thought may be i don't know to use it).
After using it for 4 to 5 days placed the phone on the table after some time when tried to switch on the phone, phone was not working.
When given to samsung service, they said its screen got damaged, (Thought ok may be my fault) and asked them to service the mobile.
They said some...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — Cheated me with fraud product.samsung juicer mixer grinder

 shenaz mukadam on Apr 26, 2017
Cheated me of fraud samsung juicer mixer grinder. One vendor entered my bldg n said he had the samsung juicer grinder which was costing 5 thousand was giving me in rs 1500. I asked him to open the product n show me but he insisted that he was in a hurry n his other friend was standing out n just grab the money n disappeared. Whn i opened n saw der was no cleaning brush n dmixer grinder rubber all cuts n broken. He din give his no. Sayng wil get sum other cheap priducts very soon. He had a catalogue of other products also.
Pleasw catch hold of these burglars whu will fool some more innocent...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — Samsung galaxy a7 2017 mobile phone

 Ramaganesh palanki on Apr 26, 2017
I got a problem with my mobile phone display screen.it got broken down due to sudden fall from height.later i approached the service centre immediately the next day.they told me that it will cost around 7500 rupees and i have to 5000 rupees as advance inorder to do the repair.this took place on date 07-04-17.till date .my mobile is not repaired and im facing trouble daily.when i call to the branch manager, he is not even answering my call .even if he answers the call he says some silly stories and escapes from there.later he wont respond at all.im a doctor . i have a lot of work with my smartphone....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Refund of money for samsung inverter split AC

 Nishu_ankit on Apr 26, 2017
I bought Samsung Inverter split AC model no. AR18JV5NBWK on 28 february, 2017 from a showroom Value Plus Retail Mahanagar Ext. Lucknow for Rs.42000/- considering 10 years warranty on compressor. It got installed on the same day but it started giving problem the very first day. It was not cooling properly.
I lodged the complaint later on, service engineer came to my house and checked my AC. On inspection he found that the outdoor unit (AR18JV5NBWKXNA)and indoor (AR18JV5NBWKNNA) unit were of different model and manufacturing date was of 2015, the plate by which it was supported was not original...
Complaint comments  Read comments Complaint category Other

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