Samsung India Customer Care
Samsung India Electronics Pvt. Ltd.
Customer satisfaction rating: 44%
Submit a Complaint
12474
COMPLAINTS

Samsung India Customer Care

Samsung India Electronics Pvt. Ltd.

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Address
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
+91 89 3993 9899  [Customer Care]
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523
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+91 12 4488 2122  [Head Office]
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335
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+91 98 3502 2547  [The Mobile Villa]
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+91 12 4488 1234  [Head Office]
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+91 99 3400 0000  [S.S. Enterprises]
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25
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+91 80 3030 8282  [Bangalore]
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+91 12 4488 1415  [Head Office]
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+91 99 3900 0000  [The Mobile Villa]
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+91 61 2265 5588  [Mobile Collection]
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+91 79 2646 1735  [Ahmedabad]
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+91 93 3410 2043  [S.S. Enterprises]
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Additional info
Support Center

Store Locator

Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:
+91 12 4488 1234
+91 12 4488 1415
+91 12 4488 2122

Mumbai
2R Tech Park, Nirlon Complex, Next to Hub Mall, Off Western Express Highway, Goregaon East, Mumbai 400063
Tel:
+91 22 6677 2000
+91 22 3030 8282

Noida
A-1, Sector-81, Noida Phase-II, Noida 201301
Tel:
+91 12 0401 1900

Mumbai
Shop No 8, 9, A 1, Khira Nagar Chs, Opp. BATA Showroom, SV Road, Santacruz West, Mumbai 400054
Tel:
+91 22 6675 6951

Delhi
A-25, Mohan Coop Indl Area, Badarpur, Delhi 110044
Tel:
+91 11 4366 1234

Ahmedabad
F/102, Parth Complex, Swastik Char Rasta, Navrangpura, Ahmedabad 380009
Tel:
+91 79 2646 1735

Jaipur
37-38, Barwara House, Nidhi Kamal Tower, Ajmer Road, Jaipur
Tel:
+91 14 1404 8800

Jaipur
37-38, 1st Floor Barwara House, Ajmer Road, Sodala, Jaipur 302006.
Tel:
+91 14 1404 8800

Patna
Maurya Lok , Block-A , Shop No. 15, Near SBI ATM, New Dakbungalow Road, Patna Secretariat, Patna 800015
Tel:
+91 61 2220 0351

Patna
Ground Floor, Ahluwalia Building, New Dak Bunglow Road, Dak Bunglow Road, Patna 800001
Tel:
+91 61 2221 4073

Mobile Collection
Dak Bunglow Road, Patna 800001
Tel:
+91 61 2265 5588

The Mobile Villa
Verma Centre, Ground Floor, Boring Road Corner, Patna, Bihar 800001
Tel:
+91 98 3502 2547
+91 99 3900 0000

S.S. Enterprises
South Gandhi Maidan, Near Canara Bank, Patna, Bihar 700001
Tel:
+91 93 3410 2043
+91 99 3400 0000

Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+91 44 6654 5500

Bangalore
No.13, 3rd & 4th Floor, Crm Chambers, Opposite To Yes Bank, Kasturba Road, Bangalore 560001
Tel:
+91 80 3030 8282

Bangalore
No.8, West Of ChordRoad, 2nd Stage, Mahalakshmipuram Layout, Bangalore 560086
Tel:
+91 80 3030 8282

View More Information...

Customer satisfaction rating
44%
Complaints
12474
Pending
765
Resolved
5312
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Samsung India related photos (2054)

Samsung India Complaints & Reviews

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Samsung India — product demo and installation

 Krishna Vempaty on Jan 18, 2019
I bought a Samsung 55 inches TV, on 15th January at Bajaj Electronics, Hyderabad. The product delivery was on time, but the service engineer is not coming to visit and set up the Television. we are waiting, by staying at home but, they always keep postponing the time whenever I call, they said the engineer will be at 10 am since day 1, but no one is coming they are always postponing

What can I do...
Complaint comments  Read comments Complaint category TVs

Samsung India — samsung phone

 Pragya Divyavani on Jan 18, 2019
I bought a samsung mobile phone j7 pro, i kept it very safe, but slowly the display started getting blurred, after showing it to service centre they said, the liquid is coming out from display. before sending to service centre the phone was better, and now it turned worst, phone has got manufacturing defect but samsung is not assisting me. very bad experience and waste of money as well....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — please return my money n u returned your item u r faqs

 Gundraj Chetri on Jan 17, 2019
Mujhe kitna deen pehele phone aya tha jo mujhe bola k ap ganesh chetri ho ha maine bola yes then mujhe bola k apko prize mila hai vivo phone so apka address bole or paisa 4500 pay kar ke poat ofice say le lejeye ga then aj mai gaya jane ka bad paisa pst man ko dnee ka bad khol ke dekh tha hu ek 20 rupaya ka belt or kuch card rkhne ka chez... Or please return my money mera papa sey leya huwa paisa hai please dejeye [protected] mera number...
Complaint comments  Read comments Complaint category Other

Samsung India — store security amount not refunding

 sourabh33655 on Jan 17, 2019
I was the dealer of samsung electronics, i had samsung ses cafe (smart mobile store- ganesha)
i closed down the store with email information to samsung and seeking my security amount refund of rs. 50, 000
its been 3 months, i did not get any acknowledgement from samsung team. And not refunded my security amount.
Any communication (pls call on [protected])

store name :-
shree vinayak associate
shiv bhagwan bansal (proprietor)
kuchaman city 341508
[protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — mobile

 kawaldeep26 anand on Jan 16, 2019
Warm greetings to you! 

I had given my samsung s7 edge phone for lcd replacement at s-care in kolkata on 26/12/2018 invoice number 8691.

After 5 to 7 days the lcd started blinking and on 12/01/2019 i visited s-care again. After checking the phone i was told that there a problem with the lcd and will be replaced in warranty. 

To my utter surprise on 16/01/2019 bill nuumber [protected]; when i visited service center to collect my phone, i noticed that my phone glass back cover is shattered on right top. When i brought this to the engineer notice, i was...
Complaint comments  Read comments [1]Complaint category Law & Civil Rights

Samsung India — software updates a8 star mobile

 Rishabh P on Jan 14, 2019
Why am i not receiving any kind of software updates in my mobile.. I am still having security patch of 1july 2018... This mobile price is so high but in for updates its very slow using this mobile since a month but haven't received a single update. Infact every other phone gets update in a week or two i dont expect this from such a big brand like samsung...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — washing machine

 ShaheenM on Jan 13, 2019
Bought samsung front load washing machine on feb2018. From the date purchase it has shown so many complaints. Water valve, pcb etc has been replaced and now drum is oscillating and needs to get examined at their outlet my expense! Not a year has been completed and fed up with this faulty machine. Drum complaint was seen last week and till now no response whether collect tgis or not. Im a central govt official living in quarters and this time delay is not bearable for me. Complete replacement seems the only solution. Dont frustrate your customers, it will pay you alot...
Complaint comments  Read comments [2]Complaint category Washing Machines

Samsung India — i have get an email with reward. it is fraud or true. please tell me the truth

 athulyasarath on Jan 12, 2019
I get a email
*congratulation! From u. K samsung company
42 park avenue, barbourne,

Worcester, united kingdom.
Contact number : [protected]
No: samsung/uk/407/promotion/2019
Winning number: ssm0109911#6


Attention dear-winner,


We are in receipt of your mobile number and wish to thank you for your co-operation, i wish to inform you that my duties include representing your interest and guiding you through claiming your winning cash prize. We want to clarify you here that after a good scrutiny of your...
Complaint comments  Read comments [1]Complaint category Other

Samsung India — I had buy a washing machine and it is not working properly

 Abhinav12345ayush on Jan 10, 2019
I had buy an washing machine and it is not working properly and when i complaint for this they told that i will be charged for making it even it is in warranty period. It is not a good thing that i had brought a washing machine which is not working properly as i more believe on samsung that's why i bought washing machine of samsung but it is not working and when i complaint for this they said that it will charged for restoring even it is warranty period but also they will charged. It is not a fair thing that i believe on you and you neglecting me.

So kindly view mine complaint and...
Complaint comments  Read comments [1]Complaint category Washing Machines

Samsung India — led tv enterprise model

 Balasubramanian Venkatasubramanyam on Jan 10, 2019
I had bought an enterprise model led tv 40 inches model lh 40dbplgc/xl three years with three years warranty. The tv has already failed twice and the panel had to be replaced two times within two years. Now the mother board is defective. The complaint number s [protected] handled by tvs electronics chennai. Is this the quality of samsung product that to a business model. I request the company to replace the product
B venkatasubramanyam
Chennai
Mob: [protected]...
Complaint comments  Read comments Complaint category TVs

Samsung India — about samsung onam prizes

 Axes on Jan 10, 2019
On august i brought a samsung j6 phone from my near by mobile store named sky mobiles. On your onam special prize i won a samsung lcd tv 32 inch for my mobile. After that as per your message i send the copy of adhar and bill to the email id onamconsumerpromo@wings_promos.com. After that there was no any response from your side, now they said that the offer was over. So please take the necessary action i have the evidence of message and email. Look forward hearing from you....
Complaint comments  Read comments Complaint category Other

Samsung India — refrigerator service

 sujaya alva on Jan 9, 2019
I am Yamini Alva, bought a refrigerator from Reliance Digital store, Mangalore on 03.11.2013 paid Rs.90, 000. Enclosed is the bill.
1. My 1st complaint was in April 2018 : for no cooling of freezer only. I lodged a complaint at where the refrigerator was purchased and It was rectified by R logic Technology Services (I) Pvt Ltd at a cost of Rs.2, 252.
2.Similar complaint was occurred in October 2018 again, when complaint was lodged, person came and simply dragged the issue for 1 month and again gave a bill for Rs. 2, 273, which was duly paid . There was no result, hence we called once...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — black spot on display (very poor quality display) [Resolved]

 chunkytakkar1990 on Jan 9, 2019
This is to inform you that i am using samsung s9+ since last 9 months and there is a black spot on my phone display with no physically damage mark or any thing on my mobile and according to samsung service centre it is not covered under warranty i want to assure one thing that my mobile is never hit or fallen anywhere. Do these kind of cheap quality product does samsung provided in their premium range mobile phones as cost of the mobile phone is rs. 65000.& its running with very low phone speaker sound, battery not working properly & display spot. I am realy very much dissatisfied with product samsung...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — samsung refrigerator

 Nikhil D Gupta on Jan 9, 2019
I purchased a samsung 345 ltrs refrigerator, model number rt37m3743s8/hl/2017, from flipkart on 25th july 2017 for rs 31, 999. My refrigerator was delivered on 26th july 2017 and installed on 28th july 2017 by samsung executive. The fridge was working fine but suddenly around 29th december 2018, it started having cooling problems. We ignored it for a couple of days but then called up samsung care on the 4th of january 2019, to understand the issue. They gave us a few steps to defrost the refrigerator by shutting it for 4 hrs and then restarting it as the refrigerators sometimes give problems due...
Complaint comments  Read comments [2]Complaint category Refrigerators

Samsung India — refrigerator not working

 sureshkc2004 on Jan 8, 2019
Please change the name "Samsung India" to "Cheater Samsung India".
Again, I am posting this complaint today at 18.00 hrs of[protected]. Yesterday, I had my complaint registered in this forum and promptly one executive called me up at 11.00 hrs from Noida and assured me that my complaint of non- working of the refrigerator which is one and half years old ONLY would be recified/repaired within one hour. The, I received a call form a lady executive calling from Samsung Head Quarter, she also assured me that, my problem will be resolved by 5.00 p.m.. To my utter dismay and pain, when I again...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — service center not replacing note 9 battery in warranty uk service_ patna

 Arvind kumar88 on Jan 8, 2019
Dear samsung concern team,

A. K service center, ashiyana digha road patna 800014, denied for battery replaced in warranty, he clearly denied for any problem found in battery.

Few days earlier my note9 lcd had broken. When i visit "sai treders"service center exibision road patna for repair my device, that time service center told me "due to note9 model, you have to also battery replace with display in out of warranty, because its battery lithium polymer and it is inbuilt with lcd pannel, and after switch from lcd it is not reusable, and if we used same battery in mobile...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — service center denied for replace note 9 battery in warranty

 Arvind kumar88 on Jan 7, 2019
Few days earlier my note9 lcd had broken. When i visit service center for repair my device, that time service center told me "due to note9 model, you have to also battery replace with lcd in out warranty, because its battery lithium polymer and it is inbuilt with lcd, and after switch from lcd it is not reusable, that time i dont have any issue with battery but as per service center communication i agreed for replaced battery in ow. But service center ask to 4-5 days time taken due to battery not availability in service center or where house, and my mobile is insured and i have to submit repair...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — samsung fridge

 Suresh Chandrasekhar on Jan 7, 2019
I possess samsung fridge which was purchased in april, 2017. This is the fourth generation of samsung product i have purchased. To my utter dismay, the service provided for this one and half year purchased product has gone to the dogs. My fridge had some problem with cooling which, i had purchased from croma, ahmedabad. I complained to the toll free number of croma on 06-01-19 and they issued me a call log number : [protected]. I called ahmedabad service centre number[protected] almost 15 times today. One in-experienced technician mr. Hiteshkumar came but couldn't pinpoint the exact problem. He...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — smart watch got dead due to software update installation

 Chandra400 on Jan 7, 2019
I have given my samsung gear 3 smart watch for repair which got dead after a software update. Job sheet no -[protected].

The technician here in service centre has confirmed that due to the software update installation, motherboard of the watch is dead and needs to be replaced.

My question is why should i pay if motherboard was dead due to software update installation. This is not at all done.

I understand that my product is out of warranty and is not purchased in india but then who is responsible if software update is destroying the motherboard. This seems...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — 55 inch samsung led tv free gift fraud, lies.

 Nikunjp04 on Jan 7, 2019
I nikunj prajapati, bought samsung nu7100 55 inch model from sunshine computers, samsung smart plaza, bharuch gujarat, india.
Contact no: [protected]
The offer given to me was on purchase of 55 inch led tv, 32 inch led is free for rupees 94500.
The cost of 55 nu7100 was 77500, now samsung smart plaza owner and salesman both are giving different dates for free 32 inch led tv.
I have had voucher of 94500 rupees, the cost of 55 inch led tv was 77500 and with free 32 inch led, the total deal was 94500. They are not willing to give that free led & giving me dates & dates. No...
Complaint comments  Read comments [1]Complaint category TVs

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