Samsung India Customer Care
Samsung India Electronics Pvt. Ltd.
Customer satisfaction rating: 25%
Submit a Complaint
12355
COMPLAINTS

Samsung India Customer Care

Samsung India Electronics Pvt. Ltd.

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Address
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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747
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301

Phone:
Phone:
+91 89 3993 9899
[Customer Care]
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379
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152
+91 12 4488 2122
[Head Office]
up
219
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111
+91 12 4488 1234
[Head Office]
up
107
down
40
up
116
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54
up
42
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17
+91 98 3502 2547
[The Mobile Villa]
up
37
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18
up
63
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45
+91 99 3400 0000
[S.S. Enterprises]
up
17
down
13
+91 99 3900 0000
[The Mobile Villa]
up
22
down
22
up
6
down
9
+91 12 4488 1415
[Head Office]
up
12
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15
+91 93 3410 2043
[S.S. Enterprises]
up
5
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9
up
11
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15
up
10
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15
+91 61 2265 5588
[Mobile Collection]
up
3
down
9
up
8
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15

Additional info
Support Center

Store Locator

Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:
+91 12 4488 1234
+91 12 4488 1415
+91 12 4488 2122

Mumbai
2R Tech Park, Nirlon Complex, Next to Hub Mall, Off Western Express Highway, Goregaon East, Mumbai 400063
Tel:
+91 22 6677 2000
+91 22 3030 8282

Noida
A-1, Sector-81, Noida Phase-II, Noida 201301
Tel:
+91 12 0401 1900

Mumbai
Shop No 8, 9, A 1, Khira Nagar Chs, Opp. BATA Showroom, SV Road, Santacruz West, Mumbai 400054
Tel:
+91 22 6675 6951

Delhi
A-25, Mohan Coop Indl Area, Badarpur, Delhi 110044
Tel:
+91 11 4366 1234

Ahmedabad
F/102, Parth Complex, Swastik Char Rasta, Navrangpura, Ahmedabad 380009
Tel:
+91 79 2646 1735

Jaipur
37-38, Barwara House, Nidhi Kamal Tower, Ajmer Road, Jaipur
Tel:
+91 14 1404 8800

Jaipur
37-38, 1st Floor Barwara House, Ajmer Road, Sodala, Jaipur 302006.
Tel:
+91 14 1404 8800

Patna
Maurya Lok , Block-A , Shop No. 15, Near SBI ATM, New Dakbungalow Road, Patna Secretariat, Patna 800015
Tel:
+91 61 2220 0351

Patna
Ground Floor, Ahluwalia Building, New Dak Bunglow Road, Dak Bunglow Road, Patna 800001
Tel:
+91 61 2221 4073

Mobile Collection
Dak Bunglow Road, Patna 800001
Tel:
+91 61 2265 5588

The Mobile Villa
Verma Centre, Ground Floor, Boring Road Corner, Patna, Bihar 800001
Tel:
+91 98 3502 2547
+91 99 3900 0000

S.S. Enterprises
South Gandhi Maidan, Near Canara Bank, Patna, Bihar 700001
Tel:
+91 93 3410 2043
+91 99 3400 0000

Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+91 44 6654 5500

Bangalore
No.13, 3rd & 4th Floor, Crm Chambers, Opposite To Yes Bank, Kasturba Road, Bangalore 560001
Tel:
+91 80 3030 8282

Bangalore
No.8, West Of ChordRoad, 2nd Stage, Mahalakshmipuram Layout, Bangalore 560086
Tel:
+91 80 3030 8282

View More Information...

Customer satisfaction rating
25%
Complaints
12355
Pending
1153
Resolved
2807
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Samsung India Complaints & Reviews

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Samsung India — s7 edge

 Mukesh freesia on Sep 26, 2017
I purchased mobile handset samsung galaxy s7 edge in 2017 from dindigul tamilnadu india. Now screen glass has broken. The shape of handset is prone to breakage. On inquiary samsung dealers say replacememt of screen glass will cost rs.14000plus taxes. This cost of replacement is too much. Pl ask samsung to replace my phoneset's screen glass under their one time screen glass replacement offer...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — j7 pro replacement

 Mihirkumar Thakkar on Sep 26, 2017
My name is Mihirkumar R Thakkar. I have puchased Samsung J7 Pro on 31/07/2017. After a week phone's wireless connectivity was stopped.called at samsung technical care Call reference number is 37209827719. I have submitted my piece on 18/09/2017 with Samsung care (New Era Softtech Service) as the piece is defected with the wireless connectivity problem.
Still I donot receive my phone back and I am getting completely dissatisfaction with samsung. I want a replacement from samsung as just launched model gets defective. I invested my one month salary and I am not getting return on it....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — c 9 pro / network issue

 Melwyn Balan on Sep 26, 2017
Xtremely DISSAPOINTED with Handset, as to the NETWORK ISSUE,

Xpected Better Response, but Very SAD, with the Perfomance,

Even had the Sim Card Replaced, Being the Best Network VODAFONE,

HAD HIGH HOPES, gave it to the Gallery, as in Warranty, but still in Vein, No IMPROVEMENT, Request No 4245871197, They said they had replaced the Mother Board, but feel like I am Being Fooled, still having the same ISSUE,

My Other Handsets r Having Full Network, Checked with other Friends Samsung Handset, even tried Changing the SIM card, ,
Complaint comments  Read comments Complaint category Car Rental

Samsung India — samsung galaxy j5 prime (black) and customer servicing.

 Vl Hruaizela on Sep 26, 2017
I usually bought Samsung product and so far it is all very satisfying.
Last month, I bought Samsung Glaxy J5 Prime (Black) at Aizawl and I don't know whats wrong with it, maybe because some water get inside it.It switch off itself and I cannot turn on.I went to Samsung servicing Center and they told me that it can be serviced only at October or maybe November.The servicing is very bad.There are lots of people facing the same problem too.
Since it will take lots of time I cannot wait that long so instead of registering at the servicing center I take it home and I use my brother's phone.
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — I am complaining about misbehavior by samsung service center staff gwalior m.p.

 Yogesh Banerjee on Sep 26, 2017
Samsung Service Center, Mohit Enterprises Jinsi Road No. 1. Gwalior misbehaved with me (a senior citizen) when I approached them for servicing my new Samsung mobile. They used foul language when i asked for unnecessary delay and then insulted and pushed me out of their office because I asked them to not to use foul language. Request to register this complain....
Complaint comments  Read comments Complaint category Mobile Service Providers

Samsung India — I am complent about samsung mobile model - sm-j210f, sl.no- rz8j119wnam, imei no- 354175086236728

 ranabalram on Sep 26, 2017
I have submit the Mobile Handsets in Samsung authorise service center - Discover Communication Near Gyanda Cinema, Ranibagan Dumka on date - 04/09/2017, the Mobile details is ( Model - SM-J210F, Sl.No- RZ8J119WNAM, IMEI No- 354175086236728) for reaping, but in this time I am not revived the Mobile. Care peoples say your mobile is lost, So i have complaint in National Customer affairs, My Complean No is -443208.
Please Help & Do the needful....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — claiming prize

 Utkarsh Sonar on Sep 26, 2017
SAMSUNG COMPANY PROMOTION
Samsung House, 1000 Hillswood Dr, Lyne, Chertsey KT16 0RS,
United Kingdom.
E-mail: info@samsungpro.org / samsungs60@outlook.com
Contact Number: +44(141)280-2979
Serial No: UK/GBP17/SAMSUNG Batch No. DNO/MYR607


**Esteem Lucky Winner**
Mr/Mrs Utkarsh Kailas Sonar

We wish to congratulate you once again on this note, for being part of the winners selected on the (SAMSUNG INTERNATIONAL WORLD LOTTERY AWARD 2017)

This is to inform you that we have made an arrangement for the...
Complaint comments  Read comments Complaint category Telecommunications

Samsung India — mobile repaired by non technical staff (complaint number 8444082253 )

 Gupreeet on Sep 26, 2017
Hi Team,

I want to share one incident happen to me. I have purchased samsung s8 mobile two months back. I read about the phone compare with other mobile and found s8 best suitable to me. I choose s8 over iphone 7.
But after 2 months i face some issues with my s8. As it is a electronic device it is normal i have 1 year warranty! Great.
I visited samsung service centre and submitted my phone. There were two issues fast charging not working and headphone mic not working. They noted it down and promising that it will be fix in 2 days.
After two day called them...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — galaxy note 8 cancel order

 amjad.hussain571 on Sep 26, 2017
Hi,
I have pre-ordered Galaxy Note 8 on 21st September and was assured delivery in 2-4 days but still i could see my order is not even shipped.
I had requested for cancellation via call and have sent mail to samsung support also and no reply from them.
As this was purchased using EMI, i would lke this order to get cancelled ASAP and refund my money to bank before it gets reflected in my credit card statement.
Order ID: 100420383
Mob no: 9008968968

Please requesting you to take a strict action against Samsung estore as its with holding my money and...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — samsung mobile nxt

 Mridulajain on Sep 26, 2017
Purchased the above mentioned phone november 2017.Now for the last 4 maths facing low sound problem and also visited the co.service centre two or three times for solving the issue but no result. R k jain 9312505037.{ jain.rajender9@gmail.com}. So I request the company for solving the issue. The sound of the handset is very low one could not listen the sound even while receiving the call or listening the music....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — problem in answer button

 sumitdua on Sep 26, 2017
Maine jab se phone purchase kiya hi tabhi se this phone m answer button ki problem aa rahi hi.

Mai ek bar to service center bhi dikha chuka hu. But mushe phone m abhi bhi wahi problem aa rahi hi.
Mushe bar bar time bhi lag raha service center jane ka or mere office se 20km dur hi service center.

Please change Through Courior my hand set and send to us new set

purchase date:-18.08.2017
shop name:-surbhi mobile & gift gallery
bill no.639...
Complaint comments  Read comments Complaint category Telecommunications

Samsung India — not responding to the complaints

 Rev. Alexander Abraham on Sep 25, 2017
Christa mitra ashram ankola, north karnataka, is a good esteemed hospital.
We had purchased many of your items. But it is shameful on you that inspite of so many complaints lodged for more than last 6 months regarding the malfunctioning of a washing machine supplied by your dealer, we are not getting the required replacement part.
Shame, that your customer care is not usually attending calls, or keeping the promises that you will send replacement part and technician within 24 hours.
Now it is more than 6 months,

Director
Cma hospital
Ankola 581314
Complaint comments  Read comments Complaint category Appliances

Samsung India — samsung galaxy a5 mobile

 izna269 on Sep 25, 2017
Sir,
I have purchased a samsung galaxy a5 mobile from rashmi international, 112/363 swaroop nagar, kanpur imei no. 358005/07/097122/8 for rs. 25500/- on dt. 28/05/2016.in july 2017 display error was occured in this set.
I have changed display of this set from city fashion, shop no. 43 & 44 baba city centre market, etawah and he has charge me 7060/- by inv. No. 4241719530 dt. 09/08/2017 and given me guaranty for three months.
Display problem was again get started in this set and when i visit to service centre he refuse to to repair the same and set that it might be fail down...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Samsung India — irregularity service of samsung india

 vcoza on Sep 25, 2017
I had complaint the samsung company for refrigerator on september 11, 2017. They have assured me that a man from the company visit to my residence for solving the problem. Now. Instead of any visit from the company to my residence they sent me a message on september 15, 2017 that "thank you for contacting samsung. We hope your query was answered satisfactorily and also quote refrence no. 2176236588. However, no one visit my house or no one call for refrigerator complaint.
Kindly help me in this regard....
Complaint comments  Read comments [1]Complaint category Appliances

Samsung India — model ce1041dfb1/xtl june 2015

 Pankajnchaudhry on Sep 25, 2017
Complaint was lodged about non - functioning of microwave oven with superior service, kadma jamshedpur about 10 days back. Service engineer visited and opened the machine and informed us that the touch pad is not working. Simultaneously, he informed superior service. Next day, another group visted and informed us that the touch pad brought by them is different. However, they tried with the same touch pad without opening and microwave started functioning. They charged rs 350 and issued a receipt dated 17.9.2017 (Attached). They used grill and other buttons and got satisfied with the functioning of...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Samsung India — getting repeatedly cooling problem in fridge samsung

 Shikha Katiyar on Sep 25, 2017
Dear sir/mam,

​i m getting 3rd time issue leakage problem in my fridge samsung purchased on 30-jun-2010.
Each time it was ​not handle properly by samsung service engineer.
3 rd time getting issue in 3 years and each time pay 2200 rs for service
As gap not filled properly in last services.
Pl arrange payment less support as this time i will not pay.
Or give me in written that next 5 years i will not get this issue again.

Kindly check previous service details by registered no.
​resister contact no : 8588800083.
Model...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — phone hanging and auto switched off

 AZAZ SIDDIQUI on Sep 25, 2017
Hi team,

I am also facing the same problem.
I bought samsung j5 from delhi last year in oct maybe.
Now it hangs and suddenly switched off automatically from last some weeks.
I have to charge it again to reboot this phone.
Please let me know what i have to do with this phone, should i have to through it in dustbin?

I am awaiting for your response.

Email:mdazazuddin.786@gmail.com...
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Samsung India — mobile blast

 nilesh chawala on Sep 24, 2017
Respected sir or mam i am a regular user of samsung mobile. Last year i purchased samsung s7 edge. A few days ago it got heated and blasted in my hand. No severe injuries but it was very disappointing. Now if i don't get refund for my cell i am going to viral all the pictures of the mobile on social media as well i will make a complaint in grahak suraksha....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Samsung India — mobile bettery drain

 Manish k. on Sep 26, 2017
Mobile use bettery can running well but mobile can not use automatically battery is drain . Service center is all parts are changed but problem is not solved. So i can change my mobile but service provider can not changed please change my mobile j7 max purchase1 month ago.technical support team and engineer is also check my mobile but problem when not solved so i am request you please change my mobile .if you not change mobile so give my money....
Complaint comments  Read comments Complaint category Mobile Service Providers

Samsung India — regarding cooling problem of an ac

 Deepak623 on Sep 24, 2017
There is always cooling problem since we had bought air condition of brand samsung. Air condition has been serviced so many times and at last they are saying that, there is problem in condenser and condenser should be changed which cost around rs 10000, when the warranty of this air condition has just over (3 month). Please sir consider thi problem...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

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