Samsung India Customer Care
Samsung India Electronics Pvt. Ltd.
Customer satisfaction rating: 25%
Submit a Complaint
12296
COMPLAINTS

Samsung India Customer Care

Samsung India Electronics Pvt. Ltd.

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Address
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
740
down
300

Phone:
Phone:
+91 89 3993 9899
[Customer Care]
up
375
down
152
+91 12 4488 2122
[Head Office]
up
216
down
111
+91 12 4488 1234
[Head Office]
up
102
down
40
up
115
down
54
up
42
down
17
+91 98 3502 2547
[The Mobile Villa]
up
37
down
18
up
63
down
44
+91 99 3400 0000
[S.S. Enterprises]
up
17
down
13
+91 99 3900 0000
[The Mobile Villa]
up
22
down
22
up
6
down
9
+91 12 4488 1415
[Head Office]
up
12
down
15
+91 93 3410 2043
[S.S. Enterprises]
up
5
down
9
up
10
down
15
up
10
down
15
+91 61 2265 5588
[Mobile Collection]
up
3
down
9
up
8
down
15

Additional info
Support Center

Store Locator

Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:
+91 12 4488 1234
+91 12 4488 1415
+91 12 4488 2122

Mumbai
2R Tech Park, Nirlon Complex, Next to Hub Mall, Off Western Express Highway, Goregaon East, Mumbai 400063
Tel:
+91 22 6677 2000
+91 22 3030 8282

Noida
A-1, Sector-81, Noida Phase-II, Noida 201301
Tel:
+91 12 0401 1900

Mumbai
Shop No 8, 9, A 1, Khira Nagar Chs, Opp. BATA Showroom, SV Road, Santacruz West, Mumbai 400054
Tel:
+91 22 6675 6951

Delhi
A-25, Mohan Coop Indl Area, Badarpur, Delhi 110044
Tel:
+91 11 4366 1234

Ahmedabad
F/102, Parth Complex, Swastik Char Rasta, Navrangpura, Ahmedabad 380009
Tel:
+91 79 2646 1735

Jaipur
37-38, Barwara House, Nidhi Kamal Tower, Ajmer Road, Jaipur
Tel:
+91 14 1404 8800

Jaipur
37-38, 1st Floor Barwara House, Ajmer Road, Sodala, Jaipur 302006.
Tel:
+91 14 1404 8800

Patna
Maurya Lok , Block-A , Shop No. 15, Near SBI ATM, New Dakbungalow Road, Patna Secretariat, Patna 800015
Tel:
+91 61 2220 0351

Patna
Ground Floor, Ahluwalia Building, New Dak Bunglow Road, Dak Bunglow Road, Patna 800001
Tel:
+91 61 2221 4073

Mobile Collection
Dak Bunglow Road, Patna 800001
Tel:
+91 61 2265 5588

The Mobile Villa
Verma Centre, Ground Floor, Boring Road Corner, Patna, Bihar 800001
Tel:
+91 98 3502 2547
+91 99 3900 0000

S.S. Enterprises
South Gandhi Maidan, Near Canara Bank, Patna, Bihar 700001
Tel:
+91 93 3410 2043
+91 99 3400 0000

Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+91 44 6654 5500

Bangalore
No.13, 3rd & 4th Floor, Crm Chambers, Opposite To Yes Bank, Kasturba Road, Bangalore 560001
Tel:
+91 80 3030 8282

Bangalore
No.8, West Of ChordRoad, 2nd Stage, Mahalakshmipuram Layout, Bangalore 560086
Tel:
+91 80 3030 8282

View More Information...

Customer satisfaction rating
25%
Complaints
12296
Pending
1188
Resolved
2721
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Samsung India Complaints & Reviews

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Samsung — tv problems

 Sabby003 on Sep 20, 2017
I had Purchased a Samsung LED TV a month a ago & I am facing problems with it from the very 1st day, I called the Samsung Customer care they sent their Rep who did something & assured us that we won't face that problem again.

But it happened again, Now the problem that the TV screen suddenly goes off but the audio is still audible, at times its opposite i.e audio goes off screen is on, & At times its completely off. This Happens 2-3 times a day, Randomly. When I contacted the customer center & complained the same, the engineer wants us to take a video of these things. Now they want...
Complaint comments  Read comments [1]Complaint category TVs

Samsung India — samsung phone model sm-j510f

 Rana Kundu on Sep 19, 2017
I, Dr Rana Prosad Kundu, buy samsung ph SM-J510F 4month back, just after 1 month LCD screen became dark.
I submitted it in my local authorised Samsung service centre on 14/7/17 at Alipurduar, WB (pin 736121).
But, they say LCD screen is not available even 2 month
I frustrated a reputed company like Samsung's J series phones LCD NOT AVAILABLE.
Please help me, in my Hostel my friends also became afraid to buy New Samsung phones.
I think this is very unfortunate & sensitive matter...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — complaint against mr.surypraksh and mr.sandeep (fake promiss) please listen the call recoding please

 Ali Hasan Mogal on Sep 19, 2017
I am a samsung customer since 9 years, very dissonantly i just want to say i will never buy or use or suggest to buy samsung product. it was very bad experience with me i want to tell in briefly,

recently i was bought samsung s7 edge worth amount of 50, 000.it was not a small amount for me. i am a just a job person from my savings i bought phone.
and suddenly there was a something problem with battery and head phone jack problem. i was gone at near by samsung service center. as i gone i was saw that
many customers fallout with your service executive.(name-jagdeep...
Complaint comments  Read comments Complaint category Mobile Service Providers

Samsung India — samsung galaxy s6 edge

 Shashankgaurav on Sep 19, 2017
My mobile had heating problem. I complained it in the service center. The problem is not solved at all.
It came back with touch issue of back botton and restore botton
Heating problem is also not solve.
The service centre is not taking care. They are not even understanding my problem

It is under complete warranty period.
I purchased it on 04-11-2016

SERIAL NO. RZ8H71TTQ2L

kindly help me.

UNEXPECTED PRODUCT AND HIGHLY BAD RESPONSE FROM THIS HUGE BRAND "SAMSUNG"....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Samsung India — issues of speaker , range, and camera of s7 edge mobile samsung

 hemant kothawade on Sep 19, 2017
ISSUES 1.EAR SPEAKER NOT WORKING PROPERLY 2.CONNECTIVITY OF RANGE OF MOBILE NETWORK 3.CAMERA OF PRODUCT NOT SHOWN VISIBILITY AS PER STANDER ED.
I HAD ALREADY MADE COMPLAINT TWICE ON 10.7.17 AND 13.9.17 BEARING COMPLAINT N.O.4240502228 AND 4245091474 RESPECTIVELY TILL DATE NOT PROVIDE PROPER SOLUTION FOR ABOVE MENTIONED DEFECT SO PLEASE REPLACE THE HANDSET.
MAIL.DATE.14.9.2017

Dear Sir,
This is Lastly informed you that if you have not reply my complaint i will go in court....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — I'm complaining my refrigerator

 Rashminder Kaur on Sep 19, 2017
Respected Sir,
This is to inform that my refrigerator
Is not working from 1 week.I had complained so many times but there is no response from your side.Please send someone to repair it. My refrigerator modal number is (RSA1SHMG1). Kindly give your attention to my problem as earlier. Thanking you Charanjit Singh
(9999406442), (8377007785).
F1st/5 Madangir near gurdwara market
New Delhi-110062...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — my galaxy j2 pro smartphone speaker is noisy during call

 Gopal gobi on Sep 19, 2017
I have bought new Samsung Galaxy J2 pro mobile in 03.06.2017 and after a month from mid of july the speaker gets high noisy like jet / Pressure cooker whistle during in call.

I have gone for samsung technical support through Smart tutuor app two times but it doesnt solve the problem.

I am frustrated with this problem but not with mobile or samsung brand.

Kindly provide necessary support interms of satisfied customer because I am having confidential matter in the mobile and also dont have a spare mobile to give this to service center....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — samsung refrigerator- compressor replacement under warranty

 monicagupta227 on Sep 19, 2017
I have purchased Samsung refrigerator in 2013. From last more than 15 days, there is cooling problem in our refrigerator. Freezer was not working at all. We filed a complaint in samsung care and requested for an engineer visit. He came within an hour. After his visit, engineer said there is leakage of gas and it will cost around 1800rs including labor charges. We said okay and ask him to fix thw problem. He came the next day to solve the issue. Then he said compressor is not working which is under 10 years of warranty. So it was under warranty. He asked for the bill, we gave him the bill and he...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — regarding internal memory ( 16gb instead 32gb)

 meenakshi singh 1982 on Sep 19, 2017
I had purchased Samsung Galaxy J7 prime from new universal mobile cafe Jagat farm market, gamma-I, Greater Noida (U.P.). At the time of purchasing i was informed that this mobile has 32 Gb memory and same was mentioned on phone box and on bill provided by the seller . later on I came to know that only 16 Gb memory is shown by phone. it is fraudulent done by the company or by the seller.
I want a resolution of this problem. Otherwise, i will go to consumer court.
pls resolve my problem as soon as possible....
Complaint comments  Read comments Complaint category Mobile Service Providers

Samsung India — replaced the screen but again attached the broken screen

 Nerdy Soumyajit on Sep 19, 2017
I have Bought a Samsung Galaxy J7 Pro from Dubrajpur. Accidentally I dropped it and the Display had broken. I have got the Never Mind Offer with it. So I ave gone to the Samsung Care in Bidesipara, in Suri. They kept the Phone for 7 Days... Applied the new Display panel... Then After 7 days they gave us the mobile and Said that it was not attached properly . So They Again Replaced and Had put the Broken Display Panel and Said that it can only be replaced if it's sent to Kolkata... Why Shall I Send it to Kolkata although everypart is available in Suri? i need immediate action asap before Durga Puja....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — charging for mobile repair s7 edge which is in full warranty

 Hemant Kumar Rathore on Sep 19, 2017
Dear Samsung,
I have been using samsung devices for a long time so i decided to purchase s7 edge phone. With in few days i noticed some problem in display i took it to the service center they refused to replace it and ready to repair and they repaired it after some days i was coming home on bike and in rain my phone got wet but when company claims that phone can survive 1.5 meter water for 30 min how this phone could get out of order from small drops of rain might be when they repaired first time they left some loop holes for the set and now they are asking 14000 to repair it.
Please...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — delay in providing service

 Subrata Sethy on Sep 19, 2017
My complain ID is 4244962151 registered in the name of Subrata Sethy from 12/09/17 and given reminder on 14/09/17&18/09/17 but there no response from you side and your so called service center near me contacted on 15/09/17 and try to make a condition that if you are ready pay the estimated cost which is around 6000 to 7000 then they will send the engineer I simply ask with out finding the problem how can you fix a price 1st find the problem then I will decide from then onwards no one contacted me. So I request you to find out the reason and give me reply so that I can understand why to buy a Samsung...
Complaint comments  Read comments Complaint category TVs

Samsung India — pathetic customer service and lack of proper response

 Surya Kathirvelu on Sep 19, 2017
I own a Samsung AC at my home. Suddenly it stopped working and we made a complaint to the dealer where we purchased it. It happened to be that the compressor became defective and has to be replaced. Compressor has 5 years warranty and the complaint was made to the dealer 2-3 days before warranty expiry. Samsung took more than 20 days to come back to us and without any proper reason, declining to cover the replacement under warranty. Below is one of the emails that I sent to Samsung with sequence of events.

"12 August 2017 - Complaint made with Bharath Electronics & Appliances dealer...
Complaint comments  Read comments Complaint category Appliances

Samsung — samsung galaxy j7max

 Shiva Pranay on Sep 18, 2017
Hi i purchased samsung galaxy j7 max mobile last month.
I got a problem on the back pannel of mobile. I lost the letters of the mobile on the back side of the mobile. I lost the letter u in samsung. What the hell of the brand. Its just one month i purchased. Could i rectify the problem. I want my problem to resolve as soon as possible. Thanks in advance....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — not received my wireless charger.

 Akhil Parimi on Sep 18, 2017
I recently bought a samsung galaxy s8 from reliance digital. While making the purchase the sales guy said that there is this offer where i can avail a free wireless charger with the purchase of this device. He then directed me answer after the purchase i did what he said and got a code and ordered the wireless charger from samsung estore. I received a mail confirming my order and said i well receive the order in 10-15 days. Now it's been more than a month and i contacted samsung via mail id they provided and they were little to no help. So hoping that posting this problem here will atleast solve...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — bought a wash machine front load (wf600u0bhwq/tl)

 Sameer Akbar J on Sep 18, 2017
I bought a brand new washing machine front load (Model no: wf600u0bhwq/tl), yesterday (18/09/2017) evening after washing 2 bed spread, and my 3 t-shirt. While spinning there was a "weird sound while spinning", when removed all clothes and found the rubber which is given in door has been sliced. Called cs engineer came in he was very rude and informed me to rubber is not in warranty but i bought the machine on 08/05/2017, just 4 months done and engineer tells "sorry sir, rubber and plastic are not in warranty and you have to pay"rs. 1, 365/-"for replacing the rubber.

In 4 four months...
Complaint comments  Read comments Complaint category Washing Machines

Samsung India — charger replacement

 aakash chaube on Sep 18, 2017
I went to samsung service center c. G. X. Service center vadodara gujarat.
My mobile purchase date is 07-03-17. I am having problem with my charger i went to this service center at 09-09-17. Firstly your executive told me that my charger is in warrently period and the same will be replaced, and today i. E; 18-09-17 after 10 days i received the message from samsung which is mentioned as below:

Dear samsung customer, the repair of your samsung product has been completed and it is ready for immediate collection from c. G. X.. Thank you.

Why this is happened..
Complaint comments  Read comments Complaint category Banks

Samsung India — new phone not charging.

 regur on Sep 18, 2017
Bought new phone from connexions arcade, shimla vide memo no. 56756 dt.31/08/2017 (Samsung j730) iemi-358674081807043. On 16th sept. 2017 stopped charging. Reported the problem to dealer who directed to customer care. Received a call from customer care that mother board needs to be replaced. I donot want to retain repared phone after paying more than rs. 20, 000/-.
You are kindly aware that i am retired public sector officer without any pension. At this stage of my life spending such an amount for a repaired phone is not appreciable.
Kindly arrange replacement with new set....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — display issues over tv screen appearing just after 1 year 2 months of purchase

 Subhomoy Dutta on Sep 18, 2017
Hi,

My name is subhomoy dutta. (S/otapan kumar dutta). I have purchased led -32 " samsung ua32fh4003 television on 31-01-2016 (Rs. 19990/-) from great eastern appliances pvt. Ltd. And the same was delivered and installed at my home on 11 th feb, 2016.

Problem started to appear just after 1 year 2 months (April, 2017 on wards) of purchase. At the beginning, one black dot appeared at the bottom left corner of the screen. Now that dot becomes a black dark circle. And, the dark circle is increasing day by day as well as straight line is appearing over screen.
Complaint comments  Read comments Complaint category TVs

Samsung Mobile — not servicing my samsung mobile properly

 ansarulh7 on Sep 18, 2017
Sir my name is gufran ahmad. O say i hav submitted my mobile to samsung service centre in karachi khana kanpur up. My mobile screen was not functioning properly. The person of servoce centre told me that come after 1 mlnth and take your mobile.. But after one month they give me mobile.. But they hav changed all internal parts of my mobile and they did not serviced my mobile and problem as same now. Please i want that please take necessary action against him that they hav cheated me.. I will be very gratefull to you. Mobile number of samsung service centre karachikhana kanpur is 8081758250. I m posting...
Complaint comments  Read comments Complaint category Mobile Handsets

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