Samsung India Customer Care
Samsung India Electronics Pvt. Ltd.
Customer satisfaction rating: 35%
Submit a Complaint
13984
COMPLAINTS

Samsung India Customer Care

Samsung India Electronics Pvt. Ltd.

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Address
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
+91 89 3993 9899  [Customer Care]
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+91 12 4488 2122  [Head Office]
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+91 98 3502 2547  [The Mobile Villa]
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+91 12 4488 1234  [Head Office]
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+91 99 3400 0000  [S.S. Enterprises]
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+91 80 3030 8282  [Bangalore]
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+91 12 4488 1415  [Head Office]
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+91 99 3900 0000  [The Mobile Villa]
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+91 61 2265 5588  [Mobile Collection]
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+91 79 2646 1735  [Ahmedabad]
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+91 93 3410 2043  [S.S. Enterprises]
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Additional info
Support Center

Store Locator

Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:
+91 12 4488 1234
+91 12 4488 1415
+91 12 4488 2122

Mumbai
2R Tech Park, Nirlon Complex, Next to Hub Mall, Off Western Express Highway, Goregaon East, Mumbai 400063
Tel:
+91 22 6677 2000
+91 22 3030 8282

Noida
A-1, Sector-81, Noida Phase-II, Noida 201301
Tel:
+91 12 0401 1900

Mumbai
Shop No 8, 9, A 1, Khira Nagar Chs, Opp. BATA Showroom, SV Road, Santacruz West, Mumbai 400054
Tel:
+91 22 6675 6951

Delhi
A-25, Mohan Coop Indl Area, Badarpur, Delhi 110044
Tel:
+91 11 4366 1234

Ahmedabad
F/102, Parth Complex, Swastik Char Rasta, Navrangpura, Ahmedabad 380009
Tel:
+91 79 2646 1735

Jaipur
37-38, Barwara House, Nidhi Kamal Tower, Ajmer Road, Jaipur
Tel:
+91 14 1404 8800

Jaipur
37-38, 1st Floor Barwara House, Ajmer Road, Sodala, Jaipur 302006.
Tel:
+91 14 1404 8800

Patna
Maurya Lok , Block-A , Shop No. 15, Near SBI ATM, New Dakbungalow Road, Patna Secretariat, Patna 800015
Tel:
+91 61 2220 0351

Patna
Ground Floor, Ahluwalia Building, New Dak Bunglow Road, Dak Bunglow Road, Patna 800001
Tel:
+91 61 2221 4073

Mobile Collection
Dak Bunglow Road, Patna 800001
Tel:
+91 61 2265 5588

The Mobile Villa
Verma Centre, Ground Floor, Boring Road Corner, Patna, Bihar 800001
Tel:
+91 98 3502 2547
+91 99 3900 0000

S.S. Enterprises
South Gandhi Maidan, Near Canara Bank, Patna, Bihar 700001
Tel:
+91 93 3410 2043
+91 99 3400 0000

Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+91 44 6654 5500

Bangalore
No.13, 3rd & 4th Floor, Crm Chambers, Opposite To Yes Bank, Kasturba Road, Bangalore 560001
Tel:
+91 80 3030 8282

Bangalore
No.8, West Of ChordRoad, 2nd Stage, Mahalakshmipuram Layout, Bangalore 560086
Tel:
+91 80 3030 8282

View More Information...

Customer satisfaction rating
35%
Complaints
13984
Pending
941
Resolved
4578
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So far so good - The company responded to our notifications and is working on resolving complaints.

Samsung India related photos (2038)

Samsung India Complaints & Reviews

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Samsung India — mic replacement

 Ram Y M on Jul 14, 2018
One of the horrible experience i have faced today at Samsung Mobile Samsung Support in kukatpally branch...i went for mic problem (only mic) no other issue they have dismantled my device and told me there is a droplet of water near mic..and told it might cost around 10k for samsung j6 64gb mic replacement and i have taken back my mobile to backup my data and i found my front camera is misplaced and went again and asked abt the camer issue they replied as one droplet of water passed all the way from my bottom placed mic to the top placed camera lens and damaged the lens and asked for 14k for repair...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — worst service from samsung india

 Mohan Nainani on Jul 14, 2018
Dear Team,

I have Samsung S8 phone which I had purchased around 11 months before. The phone has started giving issues in a year. I visited the Samsung authorised service center and they said the motherboard and the battery has to be replaced. I visited them back after 10 days and they response from them was fantastic. They said we had ordered motherboard and battery but as some other client came so we gave your motherboard to him and now again you will have to wait as they need to indent the same to the company. Samsung does not know S also about the services which they should cater...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — I'm complaining about samsung galaxy j6

 Yàtín Yàdàv on Jul 13, 2018
I Yatin Yadav brought a new phone Samsung galaxy J6 on 10 July 2018.
I have not used too many phones so I don't about features too much.I went to Delhi Electronics named shop in Model town Rewari, Haryana.When I enquired about features of J6 he told me then I asked him whether it has portrait mode or not in rear camera he said yes it has but when I came home and checked it's camera it has no portrait mode. So I went to him again on 12 July 2018 to change the phone to J8 he said clearly that there is no fault of me it's your fault and I will not change it.So please tell me where is my mistake...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — samsung galaxy on max

 chithra rajam on Jul 12, 2018
I purchased Samsung Galaxy on max which is under warranty.three days back I took to the service center at nungambakkam and was told that mother board is to be replaced and will not be covered under warranty.after multiple escalations I was offered 20percent discount.for no mistake of mine why should I pay?I had been a huge fan of Samsung Mobiles.I am very unhappy with their services....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — poor service and cheating

 Gurpreet Ahuja on Jul 12, 2018
Hi, I placed a service request for my fully automatic washing machine on the 5th July, 2018. Your representative visited on 6th and took the computer part of the machine, said that it is spoilt and will need fixing. We paid him Rs 350/- as visit charges and the next day paid him Rs.3250/- for the machine. However the washing machine has not worked since and your representative has not been answering the calls and not are they sending anyone to rectify this. They came from Super Appliances, Goregaon East, Mumbai. I want either the machine to be fixed or want the entire 3600/- refunded. The person's...
Complaint comments  Read comments Complaint category Washing Machines

Samsung India — samsung mobile/display not working

 Gaurav Kumar Parihar on Jul 12, 2018
Hi, I had purchase a samsung mobile no. Samsung Galaxy On8 SM-J710FN through flipkart on dt.08-08-17, since last few days display of phone is not working properly. I went to samsung service centre at NEW HIND TALKIES ETAWAH for resolution, but they replied that display is not covered under warranty terms and you have to pay cost of parts as well as repair also. My device is still under warranty and their is no any physical damage on screen than why this is not been covered in warranty. Please look in that and resolve the problem....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — repair charges

 Munagavalasa Umakanth on Jul 12, 2018
Sir
i purchased a Samsung j7 next 32 gb phone in the month aprir 21, 2018. recently i observed that my ear phones port is not functioning. i went to Samsung service center at resapuvanipalem at vizag, andhrapradesh. Now the technician is telling that its motherboard is not functioning and its not comming under any warranty and the reapir cost will be 10000/- by which i can purchase a new mobile. now u tell me, is it the correct way of your service toward a customer. so kindly do the needful. mybill no is [protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — refrigerator

 Aryan Kumar Singh on Jul 11, 2018
Dear Sir,
My complain No.[protected] on dated 02.06.2018 than your persons are collected my refrigerator at my home on 04.06.2018 but laps after 37 days no response. so I request you that look into the matter and do the needful as early as possible.
Thanking You,

Yours faithfully
Sudhir Kumar Singh
S/O Late Aditya Narayan Singh
At: Ward No. 1, Rawaich, Bakhtiarpur, Patna (Bihar)803212
Cont:[protected]...
Complaint comments  Read comments [1]Complaint category Refrigerators

Samsung India — huge suffering with refrigerator issue from past 25 days without resolution

 Neha Narain on Jul 11, 2018
Hello sir,

This is Neha my parents Dr.P K Verma and Mrs Sandhya Verma reside in Patna (85 Patiputra Colony Patna Bihar).They are senior citizens and they have been facing the issue with their refrigerator from past 25 days.

First when we tried raising the case someone from the third party vendor came saying that when Samsung has a lot of cases they divert to us.He said there was a part issue in flap dumper and replaced that.

Even after the replacement the cooling issue did not resolve rather it detonated.When we raised another case with Samsung the technician...
Complaint comments  Read comments [1]Complaint category Refrigerators

Samsung India — refund of the unrepairable refrigerator

 amanharitsh on Jul 10, 2018
Samsung Refrigerator gone bad in just 4yrs. I bought the double door samsung fridge in June 2014. The frdige stopped working in June 18, I applied for a repair in Samsung . They sent an engineer and engineer reported that the fridge is unrepairable and refund will be provided. I provided my bill to the engineer. After waiting for a week I contacted Samsung and they asked to wait for another 15 days.I contacted them after 15 days. To my surprise, they dont have any of my request in process or anything else. They just kept me waiting for 15 days without any reason. I applied again and another engineer...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — samsung 26 lcd tv

 weprasad on Jul 10, 2018
I have a Samsung 26” LCD TV.The TV suddenly stopped functioning and could not be switched on.I have contacted you (Bhargavi Electronics) as an authorized service agent of a Samsung TV products.Your technician visited our flat tested the TV and informed us that the Mother Board needs replacement and took away the TV for Rs.6150 saying that it is the cost for replacement of Mother Board.The repaired TV hardly functioned for a month and the same problem occurred again. When contacted neither you nor the technician have not been responded properly.

I therefore called another authorized...
Complaint comments  Read comments Complaint category TVs

Samsung India — mobile

 gopus on Jul 10, 2018
Hi Samsung, I am also had same problem facing with note 4 SM N910c model, Its just 3 year old international model. Last year I changed with a new battery for this and exactly after one year the mother board of the phone gone. I put my mobile on charge, half an hour later when I checked it was switched off. when I tried to turn it on, it wont. Taken to samsung authorized service center they are asking 19k for replacing the motherboard, battery and DNA and when asked they are unable to describe the actual problem and they kept my phone whole day with them .Very bad experience with samsung and I was...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Samsung India — samsung led tv 32" inch - service charges

 Aakansha Wadehra on Jul 10, 2018
Hi,

I have purchased TV from Dubai in Jan 2012 but now when I am claiming the repair for my TV as I am ready to pay indian charged as per the norms but they are forcing me to pay International charges.

How cheatful these samsung are? They are asking my authencity for international warranty and now when I am asking for the charges authencity.

They have clearly told me that they are not going to repair my TV neither they are going to send any Technician for repair.

Infact in your website it is clearly mentioned that International products...
Complaint comments  Read comments [3]Complaint category TVs

Samsung India — laptop

 muhammedjinan abdulnazar on Jul 9, 2018
Worst service is samsung because my laptop have some problems and i given to keral kannur service centre they give me back after the back and i open the laptop i see an lines on my display they told me that, that is not our mistake normaly it will like that this is about samsung service centre worst i will publish this on society network because all know about this is international brand of samsung...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Samsung India — mobile phone under warranty not repaired

 surya prakash 1978 on Jul 9, 2018
I purchase my new mobile phone on[protected] from shop Allahabad electronics, 5 s. p. marg civil lines allahabad. my phone model is samsung j7 nxt
before 5 days my phone not worked properally n get automatically switched off after 2 days my phone permanentally switch off. today i go samsung service centre situated opp A H Wheelers civil lines allahabad. i give my phone n complaint us for my phone problem, they open my phone n ask me first for deposite 4000 rupees for repairing for change part, when i ask it was under warranty they again check my phone n ask for deposite 4700 rupees.
i...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — ac

 amitsh0172 on Jul 8, 2018
I bought a Samsung AC in the month of April and they sent some people for installation, Installation was done beautifully but after one month AC stopped functioning and when we compliant no one heard our complaint for at least for one week blaming each other and no one took ownership.
Post that Samsung engineer came to our house and detected a leak in pipe which was fixed by him.
He also informed about in proper installation done by engineers.

Now after one month again this problem has repeated itself and when Samsung engineer came to our house he asked purchase extended...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — refrigerator

 sulakshna1 on Jul 8, 2018
I have submitted a complaint for refrigerator. model no.RT42HDAGESL/2014 on dated 18.01.18, same problem continued i.e lots of icing in freezer, water is coming out from lower part of refrigerator.same problem persists since 2 month, not happy from last service

Need help on above

Kind regards
Sulakshna
[protected]
Email: sulakshnadagar@gmail.com...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — complaint no - 4262803360 samsung service center in varanasi pathetic service

 abhishekbmas on Jul 7, 2018
Dear Samsung,
Thanks for Good Electronic products.
I am writing here to tell you about the Pathetic Service center Services in Varanasi Uttar Pradesh.
We bought 1.5 T inverter AC on 19 march 2014. For 4 Years there was no issue.
In April 2018 we got some Cooling issue and called Customer Support on 17 April(Complaint No-[protected]).
20April Service center guys Finally Confirmed GAS LEAKAGE and Filled gas again But did not FIND or RECTIFY THE LEAKAGE.
Means no Root Cause Probing was done.Service Center Guy Came in Night and filled gas in Hurry, even after...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — malfunctioning samsung refrigerator model code rt47k6358sl/tl, bearing serial number 0dmm4dbj200317b

 Abhishek kumar10 on Jul 6, 2018
Hi,
I had bought a Samsung refrigerator model code RT47K6358SL/TL, bearing serial number 0DMM4DBJ200317B on 12 April’17.
Within 2/3 months of buying a new Samsung fridge, the product underperformed twice which impacted me and my family for almost 5/6 days . This involved, we having to clean the fridge twice, as it failed while we were travelling . After we came back, the stuff kept in the fridge were all rotting & twice I have had to take leave from my office . This included spoilt medicines which are to be necessarily kept in fridge .

When escalated, the Samsung...
Complaint comments  Read comments Complaint category Appliances

Samsung India — worst service of samsung mobile service center chunniganj(kanpur)

 sanjaypandey1980 on Jul 6, 2018
On the 3rd july, I went to your Chunniiganj service center(kanpur) for repairing my charging connector of my mobile phone. samsung service center employee changed my connector and charge 750 rupees but my mobile screen is not fully set up and staff told me that they will be set automatically. But on 5th july moisture came in my mobile phone screen and I again went to service CENTER regarding my problem and executive told me that your screen is damage and it will cost 3, 900 rupees but Due to the fault of service center employee my mobile screen has got damaged but he totally denied it and said that...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

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