Samsung India Customer Care
Samsung India Electronics Pvt. Ltd.
Customer satisfaction rating: 18%
Submit a Complaint
11153
COMPLAINTS

Samsung India Customer Care

Samsung India Electronics Pvt. Ltd.

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Address
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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255

Phone:
Phone:
+91 89 3993 9899
[Customer Care]
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274
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127
+91 12 4488 2122
[Head Office]
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165
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90
+91 12 4488 1234
[Head Office]
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62
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28
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31
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15
+91 98 3502 2547
[The Mobile Villa]
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31
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16
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51
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37
+91 99 3400 0000
[S.S. Enterprises]
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13
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9
+91 99 3900 0000
[The Mobile Villa]
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17
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16
+91 12 4488 1415
[Head Office]
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11
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14
+91 93 3410 2043
[S.S. Enterprises]
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5
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9
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14
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4
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9
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15
+91 61 2265 5588
[Mobile Collection]
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9
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14

Additional info
Support Center

Store Locator

Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:
+91 12 4488 1234
+91 12 4488 1415
+91 12 4488 2122

Mumbai
2R Tech Park, Nirlon Complex, Next to Hub Mall, Off Western Express Highway, Goregaon East, Mumbai 400063
Tel:
+91 22 6677 2000
+91 22 3030 8282

Noida
A-1, Sector-81, Noida Phase-II, Noida 201301
Tel:
+91 12 0401 1900

Mumbai
Shop No 8, 9, A 1, Khira Nagar Chs, Opp. BATA Showroom, SV Road, Santacruz West, Mumbai 400054
Tel:
+91 22 6675 6951

Delhi
A-25, Mohan Coop Indl Area, Badarpur, Delhi 110044
Tel:
+91 11 4366 1234

Ahmedabad
F/102, Parth Complex, Swastik Char Rasta, Navrangpura, Ahmedabad 380009
Tel:
+91 79 2646 1735

Jaipur
37-38, Barwara House, Nidhi Kamal Tower, Ajmer Road, Jaipur
Tel:
+91 14 1404 8800

Jaipur
37-38, 1st Floor Barwara House, Ajmer Road, Sodala, Jaipur 302006.
Tel:
+91 14 1404 8800

Patna
Maurya Lok , Block-A , Shop No. 15, Near SBI ATM, New Dakbungalow Road, Patna Secretariat, Patna 800015
Tel:
+91 61 2220 0351

Patna
Ground Floor, Ahluwalia Building, New Dak Bunglow Road, Dak Bunglow Road, Patna 800001
Tel:
+91 61 2221 4073

Mobile Collection
Dak Bunglow Road, Patna 800001
Tel:
+91 61 2265 5588

The Mobile Villa
Verma Centre, Ground Floor, Boring Road Corner, Patna, Bihar 800001
Tel:
+91 98 3502 2547
+91 99 3900 0000

S.S. Enterprises
South Gandhi Maidan, Near Canara Bank, Patna, Bihar 700001
Tel:
+91 93 3410 2043
+91 99 3400 0000

Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+91 44 6654 5500

Bangalore
No.13, 3rd & 4th Floor, Crm Chambers, Opposite To Yes Bank, Kasturba Road, Bangalore 560001
Tel:
+91 80 3030 8282

Bangalore
No.8, West Of ChordRoad, 2nd Stage, Mahalakshmipuram Layout, Bangalore 560086
Tel:
+91 80 3030 8282

View More Information...

Customer satisfaction rating
18%
Complaints
11153
Pending
2769
Resolved
1754
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Samsung India Customer Care related pictures (1455)

Samsung India Complaints & Reviews

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Samsung India — Mobile Repair for Manufacturing Defect

 lokeshka on May 25, 2017
We had given our mobile phone for repair of manufacturing defect at Samsung Authorised Dealer - M/s Heart Beats 44/1 Elgin Road, Kolkata 20, but even after 4 months, the shop keeper has refused to return the mobile phone to us.
Receipt no. 3105
date 30.01.2017
Customer Name : Suman Agarwal
6F Chandranath Chatterjee Street
Kolkata-20
IEMI 359710055647961
9830077358...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Samsung j5 2015

 Rohan Mittal 1840 on May 24, 2017
Hello my name is Rohan
I bought a samsung j5 2015 on 23september 2015
After a month a battery problem is detected that is the phone will dead by power off automatically, when the charging remains 35%.
I complained about it at service centre then they say that it will become good after repairing then i repaired my phone in service centre 3times within 1 year but the phone didnot work properly and the problem continuous and now the members of your complaint centre are now saying that the phone will not be repaired ever. So please find a solution or replace my phone otherwise i...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Regarding samsung s7 edge battery swelling

 Yashwanthme90 on May 24, 2017
Sir,
My name is YASHWANTH, MECHANICAL ENGINEER FOR WATER TREATMENT EQUIPMENT MANUFACTURING COMPANY IN MYSORE, AND i owned a Samsung S7edge and on 09/07/2016 in Mysore City.
iam facing battery swelling to battery failure under normal warranty period itself, the above said problem was identified on 22/05/2017 by me, idont have any idea from how long it was there.
i visited your service office for the same complaint and your service people advised me to get service repair under warranty for FOC.
Since the failure happened with in the warranty period i want my hand set...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Samsung India — Subject : Complaint raised against service centre & customer Care.

 devanshi.s. on May 24, 2017
This is a formal complaint against Samsung Service Center (Bill Number 4236284068) & Samsung Customer Care Center (Complaint number 3716164152)
I have given my Samsung Phone J2 on 11th May 2017 for the LCD replacement. The Service Center told me to deliver my phone within 3-4 working days. However they failed to deliver it as per stated period. On enquiring about my phone the lady misbehaved and gave me a rolled answer “we cannot predict the date of deliver, we will let you know”. After a week on calling again, I have got the same answer on which I have reached Customer care center to...
Complaint comments  Read comments [1]Complaint category Telecommunications

Samsung India — Mobile service given by service centre in nashik

 wasim00778 on May 24, 2017
Hi my name is wasim shaikh i'm using s 7 few day a go i had battery issue so i went to samsung service centre service told me for an update. After update i got my problem solved but new problem arise that was of bluetooth which happened after the update. They told me that we will order new motherboard in 2 day but days have past they not provided me motherboard please see after the matter and one thing i have spend 50000 rs for the mobile why? To keep in your service centre?...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Samsung reversed my VR2 order after a week.

 appu.agarwal1990 on May 24, 2017
Hello,  

This is Arpit Agarwal.

I had ordered VR and paid full amount and after so many days you are sending me a mail that my amount is reversed.

That is totally unethical and unacceptable. 

How can you take the money in the first case and then after a week reply that your amount will be reversed due to overwhelming response. Is samsung team playing with us or what. When ever you want you can place the order and whenever you want you can reverse the amount. This is totally deficiency in service and unjust behaviour from samsung. If u...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — Replacement of micro SD card

 sahil dhamija on May 24, 2017
Dear sir,

I purchased Samsung micro SD card approximate one year before and now it has some error in read or write in data.i contact to samsung service centre but they are unable to tell me the replacement procedure through courier.I m from Distt. Hisar and the replacement centre is in Gurgaon it is very costly if i go there to replace the micro SD card.

So, i request you to please provide me the necessary information regarding replacement through courier....
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — Poor quality products and cheating consumer

 Sumitscomplain on May 24, 2017
I had bought a Samsung galaxy tab a 3 and half months ago from a local reliance digital store. After 3 and half months suddenly one morning the tablet got dead i guess. It did not turn on and when i pressed the power key it got overheated and the temperature went on rising. Horrified of the facts that Samsung phones blasting we kept it in a dry room and after 2 hrs it cooled down. Without giving further attempts to switch it on we went to the Samsung service centre to show the problem. They took the device inside and after around 20 min they notified us that a part of the functioning unit got burnt...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung — Geyser

 MR Bangalore on May 23, 2017
I have purchased 25 liter storage type Jonson Geyser 8 months back. In 1st month itself the geyser started leaking and it got repaired in 3 weeks time. Now 2nd time leakage stated. Complained a week back, still no resolution. Even the geyser just warms the water instead of heating.
I use other company geyser in my other bathroom, and till now no problem.
I find Johnson geyser are worst and their services are pathetic. It's been a week after rising complaint, till no resolution....
Complaint comments  Read comments [1]Complaint category Water Heaters & Geysers

Samsung India — Refrigerator

 Anil vaish on May 23, 2017
I registered complaint (complaint no. 4236379809) with samsung india regarding faulty refrigerator which was purchased not more than 13 months. But more than 10 days have elapsed and we are getting only false promises. We have kept all my food items outside and emptied the refrigerator as directed by customer care . But still no one fixed it. All food items are not edible now.
My phone no. 9481415413...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Refrigerator repair is not getting done on time

 chsubbaraju on May 23, 2017
Hi,

I have raised complaint for fridge issue. My complaint number is 4236894497. As on today they have not fixed the problem and not eta as well. When i requested to talk to supervisor of your executive (Rudika) on may 23 2017 at 12.45pm. She gave the reference number "1139128688" and manager will call back to me with in 4 hours. But so far there is no call back from any of the manager.

When i called the hyderabad office no: 040-42101201, no one is lifting the phone.
Due to this delay, so many of our items got spoiled and it created lot of inconvenience to our...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Samsung galaxy j7 has blast

 Vinod Ghatage on May 23, 2017
I am writing to you to complain about mobile samsung j7, my mobile phone has blast on 19/05/2017 at morning. I purchased phone on 10/06/2016 but customer care center not giving phone in warranty period they taken my phone in out of warrenty. Bill reference no. 4236805404. I call customer care sarevice canter they ragisterd my complt ref no is 3711230440. Please take the action as soon as possible.
Thanking you
Name : vinod ghatage
Phone no : 9766840025...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — After 3 months also cashback and gear iconx coupon code not received

 Sartaj Idrisi on May 23, 2017
I Have email several times to Samsung but there is no response nor they pick the call. I have raised the query for 5% Cashback which was there when I have purchased S7 Edge 128GB from sion Mumbai.

But 3 months have passed but there is no response from Samsung.

IMEI no.
355241080171367 /01

355242080171365 / 01

RZ8J20CVKXJ -SERIAL NO

Model no. SM-G935FD...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — New refrigerator is not working from day 1 and still not repaired after 2 months

 Kesavan Ammaiyappan on May 23, 2017
New refrigerator is not working from day 1 and still not repaired after 2 months.
Most of the parts have been changed in product and still not working. samsung customer experience senior executive Abhishek Chaturvedi (0120-3323831 Extn-9696) is saying that sending email is against samsung policy. he has been asking me to wait patiently for 2 months and still no solution. If i ask him to send email confirmation on whatever solution he is saying he says its against the company policy to send email. as per samsung you can make fake promises on fixing the product but you don't want to create...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Non replacement of faulty refrigerator part even after 1 week of raising a complaint [Resolved]

 ayushg022 on May 23, 2017
The complaint of the Samsung refrigerator not working was raised on 17th of may. The company engineer visited on 19th and said a part has been damaged and it will be replaced within 3 days. Now after 3 days and following up with the regional service centre and the customer care the only response I am getting is that the part has been shipped and it will take at least 20 days to reach from Chennai. Even the slowest mode of transportation would not take more than 2-3 days to connect two highly commercial hubs of Chennai and Kanpur.
Also today after following up for two days the service centre...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Refrigerator

 Sumit Singh Sinwal on May 22, 2017
Fake serice man, alsways behave badly and very bad mouth spoken person, really disgusting service and refrigerator. I bought on 12 march but it is not cooling so i complained, many staff man come and make reports but no one exchanged it since 2 months and now saying your report is over.. Really i very bad refrigrator and worst service. Not going to by samsung product anymore and tell my friends too not to buy....
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Refrigerator model (Rs21hstpn1/xtl) cooling issue

 shabbir.shah on May 22, 2017
I'm very annoyed and disappointed with samsung service. I had initiated the first complaint on 4th may, 2017 and today is 22nd may, 2017 with no support of fixing the refrigerator. There were complaints reference no.'s 2161385374, 4235835802 and 4235835803 and last escalation complaint reference no. 3100628718. I want my refrigerator to be fixed what excuse of parts not available. Samsung service center krish electronics d-5, nandavan industrial estate, teen hath naka, thane (West) is not at all helpful.
Why would a consumer send the refrigerator to service center? Obviously to repair and...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Samsung S8 plus

 Aayushi Goel on May 22, 2017
Hi,

This is to update you that, I am facing numerous issues in my newly purchased Samsung S 8 plus which I have ordered on 5th may 207.
When I got this phone, there was a crack in that phone, so I though this could be due to my casual handling. so after the day, I received this phone, I went on a family trip and was not able to make any complaint in the Samsung service centre. On the way, I checked the same with the service centre that there is some issue in my back crack of the back panel, so they told me that, we can change the back panel of the phone and the cost of the replacement...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Mobile not getting charged

 kathiravan_rk on May 22, 2017
I have bought samsung galaxy on7, seven months ago.

All of a sudden, mobile is not getting re-charged... Always showing the "0%"... Tried by changing chargers, no change.

I lost my confidence on samsung products now...

Kathiravan. R
Kathiravan_rk@yahoo.com
9894765971
8754047243
Please reply through mail, since my mobile is having problem....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Samsung India — Samsung mobile /sl no- rz1g12rw6wx

 Amalendu Nayak on May 22, 2017
Dear Sir,
This is to inform you that, on 19/05/2017 i have submitted my Mobile (S/N- RZ1G12RW6WX ) regarding simply issued of charging problem with estimated of Rs.550 approx. but on 20th May-17 on 04.00 P.M informed that that should be mother board problem and that estimate will be 8.5K, as per reply i have not needed more expenditure of 80% of mobile invoice price. Than went to on 22/05/17 and also receive my handset.
When i left the care one person (samsung Care) exit out main gate and taken my invoice and something write on it.
At this circumstance my set totally waste...
Complaint comments  Read comments Complaint category Mobile Service Providers

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