Samsung India Customer Care
Samsung India Electronics Pvt. Ltd.
Customer satisfaction rating: 14%
Submit a Complaint
10611
COMPLAINTS

Samsung India Customer Care

Samsung India Electronics Pvt. Ltd.

TwitterFacebookLinkedInGoogle+Youtube
Address
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
420
down
210

Phone:
Phone:
+91 89 3993 9899
[Customer Care]
up
197
down
102
+91 12 4488 2122
[Head Office]
up
131
down
73
+91 98 3502 2547
[The Mobile Villa]
up
23
down
13
+91 12 4488 1234
[Head Office]
up
35
down
25
up
21
down
12
+91 99 3400 0000
[S.S. Enterprises]
up
10
down
7
up
32
down
31
+91 99 3900 0000
[The Mobile Villa]
up
11
down
11
up
10
down
13
+91 12 4488 1415
[Head Office]
up
10
down
13
up
4
down
8
+91 93 3410 2043
[S.S. Enterprises]
up
4
down
8
up
10
down
14
+91 61 2265 5588
[Mobile Collection]
up
3
down
8
up
6
down
12

Additional info
Support Center

Store Locator

Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:
+91 12 4488 1234
+91 12 4488 1415
+91 12 4488 2122

Mumbai
2R Tech Park, Nirlon Complex, Next to Hub Mall, Off Western Express Highway, Goregaon East, Mumbai 400063
Tel:
+91 22 6677 2000
+91 22 3030 8282

Noida
A-1, Sector-81, Noida Phase-II, Noida 201301
Tel:
+91 12 0401 1900

Mumbai
Shop No 8, 9, A 1, Khira Nagar Chs, Opp. BATA Showroom, SV Road, Santacruz West, Mumbai 400054
Tel:
+91 22 6675 6951

Delhi
A-25, Mohan Coop Indl Area, Badarpur, Delhi 110044
Tel:
+91 11 4366 1234

Ahmedabad
F/102, Parth Complex, Swastik Char Rasta, Navrangpura, Ahmedabad 380009
Tel:
+91 79 2646 1735

Jaipur
37-38, Barwara House, Nidhi Kamal Tower, Ajmer Road, Jaipur
Tel:
+91 14 1404 8800

Jaipur
37-38, 1st Floor Barwara House, Ajmer Road, Sodala, Jaipur 302006.
Tel:
+91 14 1404 8800

Patna
Maurya Lok , Block-A , Shop No. 15, Near SBI ATM, New Dakbungalow Road, Patna Secretariat, Patna 800015
Tel:
+91 61 2220 0351

Patna
Ground Floor, Ahluwalia Building, New Dak Bunglow Road, Dak Bunglow Road, Patna 800001
Tel:
+91 61 2221 4073

Mobile Collection
Dak Bunglow Road, Patna 800001
Tel:
+91 61 2265 5588

The Mobile Villa
Verma Centre, Ground Floor, Boring Road Corner, Patna, Bihar 800001
Tel:
+91 98 3502 2547
+91 99 3900 0000

S.S. Enterprises
South Gandhi Maidan, Near Canara Bank, Patna, Bihar 700001
Tel:
+91 93 3410 2043
+91 99 3400 0000

Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+91 44 6654 5500

Bangalore
No.13, 3rd & 4th Floor, Crm Chambers, Opposite To Yes Bank, Kasturba Road, Bangalore 560001
Tel:
+91 80 3030 8282

Bangalore
No.8, West Of ChordRoad, 2nd Stage, Mahalakshmipuram Layout, Bangalore 560086
Tel:
+91 80 3030 8282

View More Information...

Customer satisfaction rating
14%
Complaints
10611
Pending
2241
Resolved
1170
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Samsung India related photos (1344)

Complaints with pictures are more trusted and informative    View all

Samsung India Customer Care related pictures (1344)

Samsung India Complaints & Reviews

Sort by:

Samsung India — Samsung refrigerator RT60KZRIH1/2011

 Chatterjeez on Feb 24, 2017
Since we bought this 2 door fridge, every year we are facing technical challenges with motor noise. Everytime we called customer service, after initial million queries they enroll the complain and every time the local 3rd party technician comes open the panel do nothing yet charge the visit saying I will come back with the replacement part and never turn up until numerous phone calls to service center.when called the station head, his response was very rude to my wife by saying why are you calling us directly without going through call center..I bought together automatic washing machine and that...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Order not delivered after that cancel by Samsung sellrt

 Jainabhi078 on Feb 24, 2017
I placed the order of 2 refrigerator on Amazon one on 12 Feb and another on 13 feb. We are joint family so need 2 refrigerator I search on Amazon and find Samsung offer good deal Samsung refrigerator from Samsung authorised seller ASHOKA Sales - Samsung Authorised seller of Samsung RT37K3753SA Frost-free Double-door Refrigerator (345 Ltrs, 3 Star Rating, Metal Graphite) at Rs 18750 after discount order number #402-0757815-1455511( order date 12feb2017) and another one on 13 feb of
Samsung RH62K60177P Frost-free Double-door Refrigerator (674 Ltrs, 3 Star Rating, Refined Gleam)
by Samsung...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Samsung Care Center and Samsung Customers Care Executives are Cheating me

 ravikumar786 on Feb 24, 2017
Hello mera naam Ravi hai. maine Samsung Galaxy j2 phone '28-July-2016' ko purchase kiya tha,
mere phone se related kuch problem thi jis wajah se maine '02-01-2017' ko Apna phone Care Center me diya tha, but Care Center k Owner ne mujhe mujhe Uska Jobsheet number '24-01-2017' ko diya. Usne mujhe koi proof nhi diya aur Apni marji se phone ko open kiya. Fir jab main phone ka status janne k liye duabara care center me geya to Us Owner ne mujhe bola k Aapse Apka phone gir geya tha jis wajah se Usme internal fault ho geya hai, Maine kaha mujhse phone nhi gira aur agar gira hota to ispe kam se...
Complaint comments  Read comments Complaint category Mobile Service Providers

Samsung India — Mobile

 jeedasnr on Feb 24, 2017
My Mobile which was bought in USA had stopped functioning.It says partition is corrupted and memory cannot be recovered.When I went to Samsung service centre Coimbatore, India they said that that they wont repair a mobile purchased in a foreign country. I could not understand this, because Samsung says it can not service a Samsung mobile.When I asked the reason, the people said that they wont get the connection.Please see that my device is serviced....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Fraudulent call from unauthorised samsung store

 Sujit Kumar rock on Feb 23, 2017
Hello sir,
I got a call on 18th february 2017 from +91-9350060116 & +91-9555486604 number (ankita) she told me my number win a lucky draw and lucky draw is samsung j7 mobile worth 3499/- only. after few days they confirm my address and send it on 23th february 2017 by indian post (parcel number is ya123712917in), after few days they call me from +91-9350060116 number (ankita) and told me on 23th february parcel received in post office. But i did not went to the post office.
Please help me sir and I urge to you take some serious action against them....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Issue with Samsung Galaxy on 8 (White 16 GB):

 imranvs on Feb 23, 2017
Hi,

I have purchased Samsung Galaxy On8 Handset on 20/10/16. After 18 th day of purchase I am facing RESET DEVICE ISSUE populating on my device. I have taken my device to the Samsung service center and they have told that issue with software so once reset the device everything will be okay. After their service I used my mobile 12 – 14 days and again had the same issue. (For emergency purpose I had to restart my device to use normally but it’s not the solution). There is no improvement with their service and I never faced such a worst service ever. Because all they do is software...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Samsung India — Poor servicing

 aditi6690 on Feb 23, 2017
Hi sir my name is sarita kamlesh jaiswal i purchased samsung galaxy j2 on 19.08.16, bill no-1690 at the cost of 7500 but on the date 07.02.2017 there was a crack in the display so the next day i took it to the service centre near khar station the cost for repairing the display was 3500 and the phone was to be returned in max 6 days but it now it has become more than 15 days but i have not got my phone yet so sir plez do sumthing to help...
Complaint comments  Read comments Complaint category Computers & Accessories

Samsung India — Samsung service center refused to repair my galaxy note 5 device

 Flynn Fernandes on Feb 23, 2017
Hi I am currently working in Kuwait, and I had come for my vacation in India, during this time my device front screen broke due to accident. After that I went to Samsung service center to repair that broken screen but I was told that they wont be able to repair my screen and replace it just because I purchased my device from other country which is insane. Its a flagship device and I was expecting a better service from Samsung.

For me the worst thing was they completely refused to repair it. I was not claiming for any warranty over it. This is a disgrace for Samsung reputation as...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Feeling cheated by samsung tv

 Indrakanta Das on Feb 23, 2017
40" fhd led tv stop working suddenly within 6 months after purchase. On complaint samsung service engineer from madhapur hyderabad visited and opened tv. Initially he told me that mother board is damaged. Then he further checked. When panel is switched on then some line in the led panel visible at the top middle part. The light path radiating around 15 cm area from a dot at the edge of the tv. Which indicate there must be some pin-poin pressure on the panel. Nature of the light says it cannot be done from outside. Engineer told me that panel is damaged and it is a 'physical damage' not covered under...
Complaint comments  Read comments Complaint category TVs

Samsung India — Samsung tablet

 markmathew on Feb 23, 2017
Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+91 44 6654 5500
Head Office
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:+91 12 4488 1234, +91 12 4488 1415, +91 12 4488 2122
Complaint Letter To Samsung Customer care
Details of my Samsung tab :Samsung Tablet, Model SM-T3110, IMEI Nbr: 359846050619850.
DOP: 30-03-2014
22-02-2017 2034 hrs IST & 23-Feb-2017

Bill No....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Samsung India — Samsung galaxy (8gb gold) mobile

 Saroj Adhikari on Feb 23, 2017
Purchased the above mobile from you which delivered on 07.12.16. The device is always showing that the storage is full and delete files. Though I delete all files stored in the device the same message is showing again. I presume that the storage capacity in the device is always remain full which cannot rectify. Request you to kindly replace the same....
Complaint comments  Read comments Complaint category Mobile Service Providers

Samsung India — I did not get the winnig confirmation

 Sony Dipak on Feb 23, 2017
I did not get the wining confirmation so i want refund of rs. 250 which i have pay from my mobile and i have a request to u that please do not leak the number. As soon as possible give the information to me about the refund within two to three days u have to replied to me and please make sure that i can get my refunds in three days or four days please ....
Complaint comments  Read comments Complaint category Schools

Samsung India — Poor service

 ankiichauhan on Feb 22, 2017
Sir i bought a samsung z2 phone at three month ago.it can finely working at 3 month but since last 3 to4 days it show that no sim card inserted in first slot. i done my mobile reset but there are no benefit.
then i go to the samsung service centre but they can refuse to repair my mobile and call that it does not cover in warranty
so, sir please take a look on that situation and provide me valuable response...otherwise i will come in situation to lodge complain against service center...

with regards
Ankit Chauhan
contact no-7988683309...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — I m complaint abot error for your inbuilt facebook app

 Raj Kayasth on Feb 22, 2017
Dear sir/medam,
Facebook is many time is unfortunately stop, so this is a very big issue.
Inbuilt Facebook version is very bad.
This has got to hang the my phone.
So please solve this problem, Dear sir/medam,
Facebook is many time is unfortunately stop, so this is a very big issue.
Inbuilt Facebook version is very bad.
This has got to hang the my phone.
So please solve this problem fast, othewise i will take very strong disigion for you.othewise i will take very strong disigion for you.


B/O
Raj kayasth...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Salery slip

 Ranjit Burman on Feb 22, 2017
My self Ranjit kumar barman . I am working with ikya human capital solutions pvt Ltd My Emp Id is :ESTAL3308. I require copy of last month's salary slip on my mail id on urgent basis. My Id is: Ranjit.burman02@gmail.com
Also I request you to register my Email Id and send me monthly salary slips on this Id in future also.
Thanks & Regards
Ranjit kumar barman
9614724219/7001434438...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Mobile broken

 Kirthika Ashok on Feb 21, 2017
I purchased a Samsung j 7 prime and it's display broke
Very poor quality
No response in service centre
Customer care
Finally after lots of mails same answer warranty not covered
Display lens was of cheap quality
They don't want to solve my issue
Never go for Samsung mobiles.they want only sales no after sales care.repairs atleast they could perform in low price.but they have no interest in our problem...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — On nxt cell phone

 Sushant Ghadge on Feb 21, 2017
I visit Samsung service center and share issue executive submit my cell and told mi you drop your handset 3 days for testing i said ok Samsung technician open my cell but he forget to fiting all parts after 3 days i came and pickup my cell then i 'll come my house that tym i checked display was totally open i was shocked and i have no tym because of my busy schedule but I send cell phone on next day with my dad and communicate on call also but second same prblm that tym also what can I do your technicians are not able to work properly or what he westing my tym i want my cell with proper feeting...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — Samsug washing machine...

 seemon on Feb 21, 2017
This Samsung washing machine is under the Dellisio abode Sterling resort which was purchased as on 26/11/2014 (i.e 2 yrs 2 months till now) the issues were the cold side water was not coming since last week of August, 2016. and complaint was given to the service centere at gangtok, sikkim. The company had send a person for rectification and he mention that its a major concern and same will be forwarded to the company. But couldn't get a proper response from company every time we had to call regarding the same and every time had to explain about the machine which was very irritating to us. after...
Complaint comments  Read comments Complaint category Washing Machines

Samsung India — Refrigerator getting multiple problems within 2 years of purchase

 Kanika Kumar Colaco on Feb 21, 2017
I purchased a Samsung Refrigerator, Model no RT26H3000SE/TL in Jan 2015. The fridge specifically had a sticker saying "No Stabiliser required" as the fridge was supposed to have an inbuilt stabilizer.

We moved to Jaisalmer, and ever since moving the fridge has encountered a number of problems. The technician blamed it on the lack of a stabilizer (which initially the fridge said was not required) so we purchased a stabilizer as well.

The fridge has gotten spoilt 3 times in 3 months- 1st part changed was a PBA which cost Rs 1430, second part changed was compressor which...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Pathetic customer service

 Charu Aneja on Feb 21, 2017
The screen of my phone broke on 15.12.2016. I had an insurance for the same with Unicom Insurance which was having a tie up with the Samsung Service Center in Mandi Gobindgarh, Punjab. I immediately contacted the service center and filed the insurance claim with the insurance company. My phone was taken by the the service center and no other complimentary phone was provided to me by them. The insurance company called for the phone to examine it, which was provided by the service center after a delay of almost 10 days even after my daily reminders. The insurance claim got sanctioned on 14th January...
Complaint comments  Read comments Complaint category Mobile Handsets

Recently Discussed

(0 minutes ago)
Medesun Medical Coding Course
Cheated me without providing me Online medical coding course
(2 minutes ago)
Whirlpool India
Poor product
(2 minutes ago)
Union Bank Of India
ATM cash withdrawal
(3 minutes ago)
Tamil Nadu Electricity Board [TNEB]
TNEB electrician brougt 1000rupees to change new metre
(3 minutes ago)
India Infoline Finance [IIFL]
Mortgage Loan

Featured Complaints

www.bdomains.com