Samsung India Customer Care
Samsung India Electronics Pvt. Ltd.
Customer satisfaction rating: 14%
Submit a Complaint
10653
COMPLAINTS

Samsung India Customer Care

Samsung India Electronics Pvt. Ltd.

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Address
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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423
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211

Phone:
Phone:
+91 89 3993 9899
[Customer Care]
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198
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102
+91 12 4488 2122
[Head Office]
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131
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73
+91 98 3502 2547
[The Mobile Villa]
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23
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13
+91 12 4488 1234
[Head Office]
up
36
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26
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21
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12
+91 99 3400 0000
[S.S. Enterprises]
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10
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7
up
33
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31
+91 99 3900 0000
[The Mobile Villa]
up
11
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11
up
10
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13
+91 12 4488 1415
[Head Office]
up
10
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13
up
4
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8
+91 93 3410 2043
[S.S. Enterprises]
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4
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8
up
10
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14
+91 61 2265 5588
[Mobile Collection]
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3
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8
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6
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12

Additional info
Support Center

Store Locator

Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:
+91 12 4488 1234
+91 12 4488 1415
+91 12 4488 2122

Mumbai
2R Tech Park, Nirlon Complex, Next to Hub Mall, Off Western Express Highway, Goregaon East, Mumbai 400063
Tel:
+91 22 6677 2000
+91 22 3030 8282

Noida
A-1, Sector-81, Noida Phase-II, Noida 201301
Tel:
+91 12 0401 1900

Mumbai
Shop No 8, 9, A 1, Khira Nagar Chs, Opp. BATA Showroom, SV Road, Santacruz West, Mumbai 400054
Tel:
+91 22 6675 6951

Delhi
A-25, Mohan Coop Indl Area, Badarpur, Delhi 110044
Tel:
+91 11 4366 1234

Ahmedabad
F/102, Parth Complex, Swastik Char Rasta, Navrangpura, Ahmedabad 380009
Tel:
+91 79 2646 1735

Jaipur
37-38, Barwara House, Nidhi Kamal Tower, Ajmer Road, Jaipur
Tel:
+91 14 1404 8800

Jaipur
37-38, 1st Floor Barwara House, Ajmer Road, Sodala, Jaipur 302006.
Tel:
+91 14 1404 8800

Patna
Maurya Lok , Block-A , Shop No. 15, Near SBI ATM, New Dakbungalow Road, Patna Secretariat, Patna 800015
Tel:
+91 61 2220 0351

Patna
Ground Floor, Ahluwalia Building, New Dak Bunglow Road, Dak Bunglow Road, Patna 800001
Tel:
+91 61 2221 4073

Mobile Collection
Dak Bunglow Road, Patna 800001
Tel:
+91 61 2265 5588

The Mobile Villa
Verma Centre, Ground Floor, Boring Road Corner, Patna, Bihar 800001
Tel:
+91 98 3502 2547
+91 99 3900 0000

S.S. Enterprises
South Gandhi Maidan, Near Canara Bank, Patna, Bihar 700001
Tel:
+91 93 3410 2043
+91 99 3400 0000

Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+91 44 6654 5500

Bangalore
No.13, 3rd & 4th Floor, Crm Chambers, Opposite To Yes Bank, Kasturba Road, Bangalore 560001
Tel:
+91 80 3030 8282

Bangalore
No.8, West Of ChordRoad, 2nd Stage, Mahalakshmipuram Layout, Bangalore 560086
Tel:
+91 80 3030 8282

View More Information...

Customer satisfaction rating
14%
Complaints
10653
Pending
2263
Resolved
1186
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Samsung India Customer Care related pictures (1351)

Samsung India Complaints & Reviews

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Samsung India — Mobile service

 subashinib on Feb 28, 2017
My mobile purchased on 2nd of sept 16, is not working ( touch ) fm 26.2.17. I went to Nandanam service center. They said that some part, very small IC is to be replaced. Its cost rs.5000/- Instead requested to buy a new one. My mobile is under warranty . Mobil cost itself is rs.4750/-. When under warranty why should we pay? We are not satisfied with the service....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Samsung Washing machine 11kg

 Jigita Shah on Feb 28, 2017
Hi from last two month I send daily regards my 11kg machine which v bought just 4 month before .
When washing cycle finish and v get clothes out v get 50%clothes dirty .
Technical department send two person to check problem but still i don't get any solution please I request samsung if yr product is faulty then please kindly get me reward or exchange it ....
Complaint comments  Read comments [2]Complaint category Washing Machines

Samsung — 128 GB memory card not working

 Rahul Gajre on Feb 28, 2017
I purchased one Samsung evo 128 GB class 10 memory card on 6 Feb 2017. It was in working condition only for 4 days. Now it is not showing anything in file manager. I have called so many times your customer care no. But it's ringing for a while and suddenly disconnected. I want to replace the card as soon as possible please reply this massage. Please provide your valid customer care number......
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Samsung India — Washing machine/lack in the service of Samsung company

 Divyam sharma on Feb 28, 2017
It has been more than 2months, as the washing machine is not working properly and want it to state that the service of Samsung company is very much poor, as because more than 6time the persons of company use come but unfortunately doesn't use to reply in a proper manner as they want a commission from us .if such a huge company can't response than we are able to make awareness to the public about the services.and the persons also has given in writing about the commission that he want from the consumer...
Complaint comments  Read comments [1]Complaint category Department Stores

Samsung India — Samsung Air Conditioner faulty right from installation

 Anil Nimbalkar on Feb 27, 2017
This is to write to about Samsung defective air conditioner and complaining samsung almost from last one month almost to 20 times. Having call from Samsung office nothing has turned up okay. Non of the samsung guy turned up for repair rather than only promising from samsung office. I hope atleast CEO office would be serious to handle the complaint. I would like to ask Mr Ajay Sharma that did he follow for his promised services within 24 hours to be resolved with no cost to customer that he made to his customer. It was only call but no follow up to resolve complaint but excuses from Divya. I need...
Complaint comments  Read comments Complaint category Tax Services

Samsung India — Worst service at samsung service centre ,mangal murti ,thane (west)

 Bhargavi Ramesh Naidu on Feb 27, 2017
Employees at service centre are worst. the service at the centre is disaster.False commitments by employee vaishali and false verbal communications.My handset j7 has a prob of display which they can't repair as the parts are unavailable with them. for letting me know this it took one month and now the else process information is only given when you call.Pathetic employees..I will not recommend samsung to anyone because of the worst customer service...
Complaint comments  Read comments Complaint category Telecommunications

Samsung India — Display problem

 Yogrsh2285 on Feb 27, 2017
Display was not working, this is 2nd time happening, 1st time they have changed and given, now also same problem facing, please help me to solve this problem;, .

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Complaint comments  Read comments Complaint category Mobile Service Providers

Samsung India — Samsung J7

 iqbal.uchila@gmail.com on Feb 27, 2017
My phone is suddenly switched off on 27th jan 2017 (purchase date of the phone is 05.07.2016) one of the worst phone i even seen now days in samsung..

past several days i am continuously contacting them regarding my phone.. still they giving stupid answer part is not available.
Its almost one month now.. still they awaiting for the part..

I need refund i dont want to use samsung phone any more now.. this is my third phone which giving problem with in warranty period.

I am really worried about the phone too as the owner of the company in jail.
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Samsung India — LCD Problem ... Need Repalcement of Phone

 Usman Dar on Feb 26, 2017
I am very much disappointed from the service provided from Samsung India. I am not understanding why Samsung isn't ashamed with the service they provide. I had submitted my phone at Samsung authorized service center first on 6th Feb 2017 JOB Sheet number 423033830 with complaint of having problem with my headphones and LCD, they agreed with the headphone replacement and ignored my LCD problem by saying it was due to new NOUGAT update. Later, after few days they checked and agreed that LCD problem also prevails. My phone being in Warranty Service got replacement for both headphone and LCD. But it...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — Fridge Model RT40 MAMS1

 Murtaza H on Feb 26, 2017
We Loged a complain With Samsung India Electronics, Kurla - W, Mumbai - 70, Ph 25138160, they said that company has out sourced services and gave contact of Smart Cool Services in malad, mumbai - 64, ph 7302153735. The service person from Smart Cool Services came and said that two parts are to be replaced, he replaced the parts and took 2000 Rs from us . the fridge is still not working and now when we call they are saying that we cant help you, complain to the company ... What sort of service is this??? Kindly request you to look into this matter ASAP......
Complaint comments  Read comments Complaint category Refrigerators

Samsung — Onsite service for mobile handset

 opmail on Feb 26, 2017
Sir,

I bought a samsung mobile, as i went to authorized dealer in my area and to getinformation about the service, they said samsung provides onsite repair service on customer request and thus I decided to buy samsung mobile. Now as my mobile phone is having problem and I want to avail an onsite service.Now samsung customer care says they didn't provide onsite service in my area and asked me to go to the service center.

Actually the problem is not that i cannot go the service center, the main problem is I already had a bad experience with Samsung Service center.As...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Samsung India — Washing Machine - Replacement of TopLid

 Hina Tamkenat on Feb 26, 2017
Hi Team,

I have a basic question on products under warranty.
My machine wasn't working and its still under warranty. The engineer came and identified an issue with the sensor. He seemed to be a beginner as he was always contacting his seniors over the phone for seeking help. He handled the machine quite unprofessionally, to uncover the parts or open them he damaged some parts of it as well.

Somehow he managed to identify the reason and replaced the sensor. However the issue wasn't fixed.
In due course of this opening and fixing, he damaged the top...
Complaint comments  Read comments Complaint category Washing Machines

Samsung India — Galaxy S7 Edge

 Kaustav Max Ghosh on Feb 26, 2017
My phone s display has a crack and it was bought in last April under samsung s prebooking scheme where I am supposed to get a one time free replacement of the display.But the service centre guys are denying the fact that my phone was prebooked although the dealer is confirming the same.I am also attaching my phone s imei for reference.Please help......
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Fake Gorilaa Glass 4

 nishantjaitly18 on Feb 26, 2017
Horrible Service by Samsung

I am having the most premium and costly samart phone the Great samsung Galaxy S7edge, purchased (December 2016) at Rs. 50000/- on of cost but now I realize that its total wastage of money bcoz I don''t expect that its 2.5d gorilla glass, the most toughened glass back side panel of my mobile got break by just only hitting with some my table corner in my jeans paocket.. I don''t know why company provides corning gorilla glass in their samsung mobiles, but i am very disappointed that my mobile front side gorilla glass got break due to some light hit inside...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Samsung India — Request for lock my stolen cellphone

 alokranjan bagh on Feb 25, 2017
My samsung galaxy on pro gold has been stolen on dt 20.02.2017 I have already lodged FIR in my native Police station no348 dt1.02.2017 hence I request you to lock the hand set by blocking the software of the lost hand set bearing
EMIE no-352514081926549 & 352515081926546 so that the cellphone will not be operative in further
alokranjan Bagh -9777429061/lost jio sim-8249726986 not operative

with regard...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Failur model mobile phone speaker problem

 Madakkulam on Feb 25, 2017
Sir
Bill attached Samsung model J700 gold edition now i have found that speaker problem for 4 months ..through google search i have found that its a failure model .. Now i am in home after delivering baby i couldn't visit service show room .. Pl send your service person to below mentioned address for service of ur failure model J700/gold
112/3 co optex colony
Theni main road
Madurai 625010
9894905845
9942326887...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Mobile handset issue

 Alifiya Bharmal on Feb 25, 2017
I hv a s7 edge samsung phone.. there is a problem with d phone. It is getting heated.. The cammera is blur..The phone gets hanged if my application used..and battery drains out in few hrs.. D phone is in WARRANTY..i hv submitted d phone in service centre 4 times..still there is error.. and still they are not ready to accept the problem and exchange my phone.....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — LED tv Red color patches on screen

 Ardhendu Nandan on Feb 25, 2017
I am totally disappointed of Samsung LED TV which was purchased 18 months before. Several red color patches appeared in panel.
when I lodged the complaint, a engineer from Samsung came today check the issue said panel problem and the panel will be changed and its approx Rs 20, 000 plus.

I was big fan of Samsung and purchased Samsung product blindly (LED TD, Mobiles, washing m/c) but unfortunately I must say I am totally disappointed.
Your all produces are bad and not usable after one year. You guys are simple cheating your customer. How a very big MNC made a such a...
Complaint comments  Read comments Complaint category TVs

Samsung India — Service Engineer Negligience about problem and without resolving, closed the call...

 NNeha Saxena on Feb 25, 2017
Hi, I am from Noida and raised my complaint for washing machine which was not working and under warranty on 22nd Feb. 2017.

After that Service Engineer visited my home and inform about problem, without resolving it and change the accessories he just reverted to his service center team for close the complaint and shown it resolved.

I chased that service Engineer multiples times. and again made the complaint on 25th Feb 2017. He again given me time to come but still not resolved the problem and gone away by saying that on coming 28th feb it will be done.

We...
Complaint comments  Read comments Complaint category Washing Machines

Samsung India — Samusung mobile phine j7

 bablurohit on Feb 25, 2017
I am facing the same problem from the starting when i bought this mobile but i came to know this problem when people complain me about that your no. is not reachable. I went to sercvice centre 3 times in the last few months and subit my request for the same problem but still i am facing same problem. last time i went to service centre according to them they have changed some parts in the mobile.I dont have much time to go again and again tio service centre in patiala as i am working outside the city where service centre is not available. please look for this problem seriously, the details are :
Complaint comments  Read comments Complaint category Mobile Handsets

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