Samsung India Customer Care
Samsung India Electronics Pvt. Ltd.
Customer satisfaction rating: 46%
Submit a Complaint
12770
COMPLAINTS

Samsung India Customer Care

Samsung India Electronics Pvt. Ltd.

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Address
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
+91 89 3993 9899  [Customer Care]
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+91 12 4488 2122  [Head Office]
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+91 98 3502 2547  [The Mobile Villa]
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+91 12 4488 1234  [Head Office]
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+91 99 3400 0000  [S.S. Enterprises]
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+91 80 3030 8282  [Bangalore]
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+91 12 4488 1415  [Head Office]
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+91 99 3900 0000  [The Mobile Villa]
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+91 79 2646 1735  [Ahmedabad]
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+91 61 2265 5588  [Mobile Collection]
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+91 93 3410 2043  [S.S. Enterprises]
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Additional info
Support Center

Store Locator

Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:
+91 12 4488 1234
+91 12 4488 1415
+91 12 4488 2122

Mumbai
2R Tech Park, Nirlon Complex, Next to Hub Mall, Off Western Express Highway, Goregaon East, Mumbai 400063
Tel:
+91 22 6677 2000
+91 22 3030 8282

Noida
A-1, Sector-81, Noida Phase-II, Noida 201301
Tel:
+91 12 0401 1900

Mumbai
Shop No 8, 9, A 1, Khira Nagar Chs, Opp. BATA Showroom, SV Road, Santacruz West, Mumbai 400054
Tel:
+91 22 6675 6951

Delhi
A-25, Mohan Coop Indl Area, Badarpur, Delhi 110044
Tel:
+91 11 4366 1234

Ahmedabad
F/102, Parth Complex, Swastik Char Rasta, Navrangpura, Ahmedabad 380009
Tel:
+91 79 2646 1735

Jaipur
37-38, Barwara House, Nidhi Kamal Tower, Ajmer Road, Jaipur
Tel:
+91 14 1404 8800

Jaipur
37-38, 1st Floor Barwara House, Ajmer Road, Sodala, Jaipur 302006.
Tel:
+91 14 1404 8800

Patna
Maurya Lok , Block-A , Shop No. 15, Near SBI ATM, New Dakbungalow Road, Patna Secretariat, Patna 800015
Tel:
+91 61 2220 0351

Patna
Ground Floor, Ahluwalia Building, New Dak Bunglow Road, Dak Bunglow Road, Patna 800001
Tel:
+91 61 2221 4073

Mobile Collection
Dak Bunglow Road, Patna 800001
Tel:
+91 61 2265 5588

The Mobile Villa
Verma Centre, Ground Floor, Boring Road Corner, Patna, Bihar 800001
Tel:
+91 98 3502 2547
+91 99 3900 0000

S.S. Enterprises
South Gandhi Maidan, Near Canara Bank, Patna, Bihar 700001
Tel:
+91 93 3410 2043
+91 99 3400 0000

Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+91 44 6654 5500

Bangalore
No.13, 3rd & 4th Floor, Crm Chambers, Opposite To Yes Bank, Kasturba Road, Bangalore 560001
Tel:
+91 80 3030 8282

Bangalore
No.8, West Of ChordRoad, 2nd Stage, Mahalakshmipuram Layout, Bangalore 560086
Tel:
+91 80 3030 8282

View More Information...

Customer satisfaction rating
46%
Complaints
12770
Pending
779
Resolved
5612
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Samsung India related photos (2131)

Samsung India Complaints & Reviews

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Samsung India — complain about washing machine servicing

 Emon Talukdar on Jun 16, 2019
My washing machine not working since 4th June. I have raised and complain.. No-one has contacted me yet.. Everyday I call up customer support says service engineer will visit today... But this today has not come since 1 week now.

Washing machine is in warranty period. Everyday same standard answer by the customer support that engineer will visit today....
Complaint comments  Read comments Complaint category Washing Machines

Samsung India — airconditionar

 Bhavana Shah 60 on Jun 14, 2019
We have bought an AC on 10/03/2019 for Rs/35000. Model no. is ARI8NV3PAWKNNA. On 9/06/2019 we registered a complaint to call center as AC was not working. No cooling was there. A person came to our place & said some part is not working. since then we are asking call center people when will we get the part ? they said its coming from Madras !!! No part available in capital Delhi !!! Today they said you call the person, he must have got the part. The person (Mohsin) said we will get the intimation from call center only . He still has not got the part. So I said the person to put me to some senior...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — samsung split ac 1.5 ton bought in 2013.

 Sathianathan on Jun 14, 2019
Ac bought in 2013, now compressor failed, your Samsung service Salem tell us it will cost nearly 10, 900/ to change compressor, and gas filling, but warranty for the new compressor is only 30 days, your product is made for use only for 6 yrs? And your new compressor you r supplying for your service center will work only for 30days, how a customer will spent huge amount to repair for your product ....
Complaint comments  Read comments Complaint category Products & Services

Samsung India — mobile handset

 [email protected] on Jun 13, 2019
Name : Harish Singh
Email : [email protected]
Mobile : [protected]
Address : H. No. 61, Street No. 1a, Shaheed Bhagat Singh Colony, Karawal Nagar, Delhi 110094
City : New delhi
State : delhi
Complaint Against : SAMSUNG Electronics Co., Ltd
Complaint : Shared Number of mails and phone calls with samsung but no concrete solution for dead mobile phone despite repeated requests for almost 3 months.
Have all the communication in my email. If required, can share all.

Finally, They have told to replace my dead phone to a brand...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — complaint number- -4282899583- replacement of ac.& 4283505039- complaint refund

 akmohit on Jun 12, 2019
This is to inform you that I have Purchased AC from Bajaj Electronics.(15 MARCH 2019) product MODEL AR18RV3HETYNNA

I had raised for cooling complaint on 26th MARCH 2019.

Till Now more then 10 Technicians have come for Servicing for the AC.

It looks like I have purchased a second Hand AC with full Price.

Technician comes and goes but still the issue was not resolved,

One Techinicain says cooling issue, other says Gas issue.

FYI- Technicains from SAMSUNG

Technician – Asif- [protected]
Complaint comments  Read comments Complaint category Appliances

Samsung India — given me a faulty phone

 [email protected] on Jun 11, 2019
I had bought s10+ 128 gb from profectus electronics noida uttar pradesh on 6th june 2019 when i unboxed the mobile phone i faced heating issues mic and reciever and fast battery drainage when contacted the customer support they a simply neglecting my query so that my replacement period can go and my warranty period to start they even have rude and bad behaviour towards me i simply need my phone to get replaced with the new one failing to which ill be appealing to the higher authorities...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — refrigerator compressor damage

 Vaibhav Clinic on Jun 11, 2019
I buy samsung refrigerator 2 years back, its not cooling now, service agent told me that compressor is not working, u have to spend rs4000, although compressor is under warranty
I even talked to that service agent he was saying no conpressor warranty is there and make it done eith outside service,
I seriously want you to take some action
Thanks...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — samsung galaxy a30

 Nazim Ahamed on Jun 9, 2019
I am using samsung A30. And it has big issue to lake during dial call.when i called to someone it shows dilling display after 4 -6 second.
And now yesturday i update it firmware which samsung given.and now U-knotch has gone invissible even i changed this setting to developr mode so there will only shows option to change knotch but it will not give effect. Plz samsung solved this both issue very soon....
Complaint comments  Read comments Complaint category Mobile Service Providers

Samsung India — mobile

 Kingdimond on Jun 8, 2019
Samsung provide new innovations... But it's very late because vivo and oppo and some Major brands gives the new technologies very quickly but samsung was very late... Cost of the mobile compare to others samsung was very high... Then how can I purchase samsung ... All the peoples are convert very easy from Samsung to others... I love samsung very much... But I think samsung didn't love his customers...Pls understand the market situation and give a tough compatetion to other brands by using samsungs new technologies like camera, battery, processor, design, display and etc.,
If samsung gives...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — not given three free services during warranty period

 Kuersudhir on Jun 8, 2019
Air conditioner purchased online from flipkart on 5 may 2018 and installed a week later
They have provided one service that too on my remember nearly after six month. Now again I reminded them on 6th June 2019 for free services they are telling you have to pay for service, you should have reminded on time.
This is company excuse that I haven't reminded them on time . However it is not mentioned in warranty certificate that customer should remind them for their services
Sincerely yours
SK Kuer
91 [protected]
[email protected]
Complaint comments  Read comments [1]Complaint category Products & Services

Samsung India — samsung m30

 Bassu8666 on Jun 6, 2019
Samsung M30 is one of the waste mobile
1. After taking this phone within 20 days display was frinkling
2. Hanging is big issue
3. Mobile getting hot during phone call.
4. During phone call net is not working.
Service center service also not good, I given this phone for display proble they are not fixed properly dust entering into that gap.
I am not happy with this phone and Samsung service...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Samsung India — issue with the phone!

 Lobo_thejas on Jun 6, 2019
I have raised a complaint earlier as well and have been given with the temporary solution on my concern. Now the issue arises again and I'm regretting my choice of trusting Samsung.

I'm facing the issue of screen burn since the time I brought my device. Have changed the screen close to 4 times so far and yet the issue is still there. I need a permanent solution to around this issue. I'm sick of Samsung help on this....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — air conditioner installation and service

 Chaithanya Vijaya on Jun 6, 2019
We have purchased Samsung air conditioner 1 month back, they delayed for installation & that guy didn’t do proper installation & power box has blasted, now it’s not getting cold we have been giving complaint to customer care but no one is coming and finally the service guy was asking money to come and see, even it’s been a month.worst service ever....
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — samsung j7 max

 Ramsmtk on Jun 5, 2019
Mobile switched off and not getting switch on. I have visit nearest samsung dealer they checked and inform the mobile mother board having problem leads to not switching on and they informed me this is out warranty case so that they cont carry the repair/ replace. Work should be carried under the paid basis.

I have purchase my mobile with the cost of 15k.in with in 20 months how the mobile board got effected. This not fair to samsung.
Kindly communicate and resolve my issue asap.

[protected]
Rambabu
Comfortable in telugu language...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — mobile phone

 mukesh 171 on Jun 4, 2019
Purchased samsung galaxy J8 in Oct'18, was facing issue with touch functionality on certain portion of the screen from last 2 days, visited the samsung service centre in sector 47 gurugram AVA court today i.e. 4th June. I was asked to sign on certain forms for getting the job card opened and the front desk executive took my phone and after few minutes informed that as there is water inside the phone so its not covered under warranty and i need to pay approx 7000/- as repair cost. I informed to him that my phone had never been wet, how its possible that water has gone inside. He said he cant help...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — 1 ton air conditioner

 Satyajit Sur on Jun 4, 2019
I have purchased 1 ton ac on 31st may 2018 and through this one year i havent been able to use the ac at all. For most part of the year whenever we tried to use the machine, entire electrical connection in the house was tripping. Every time a service engineer came, they said it is an electrical issue and not an ac issue. March'19 we again logged a complaint and on service engineer visit we organised a senior electrician as well. Ultimately it was find out engineers have done wrong wire connect... Neutral with earthing and vice versa. Once this issue is fixed, we are now constantly facing the issue...
Complaint comments  Read comments Complaint category Appliances

Samsung Ac — improper installation, workmanship for ac ar18nv3hetu

 dangetirajesh on Jun 4, 2019
The subject ac was purchased on april 20, 2018 at hyderabad. Within 6-7 months of its purchase the gas in the ac had leaked.
Upon complaint the gas was filled up again however at that it was felt that the work of refilling and checking where from the gas had leaked wasnt done properly.
Now again the gas has leaked n there is clear evidence that the gas had leaked once again suggesting that the workmanship was not proper resulting into gas leakage. The ac usage wasnt there for the past months.
Since the problem had occured twice on account of improper workmanship of samsung...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — an inverter air conditioner

 [email protected] on Jun 4, 2019
We shifter homes in noida trombone apartment to another. The dismantling and installation both were done by samsung service engineers but for some reason the installation request shows as cancelled in the samsung records.
Wrong installation has led to water leakage from the indoor unit and complaints are not addressed. Installation complain 1# [protected]
Problem complain 1 # [protected]
Second complain# [protected]. The second complain onwards samsung team is not even visiting the site to address the complain. Even after multiple complaints the same has not been addressed and...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Samsung India — I am complaining about our refrigerator which is not cooling

 Dhruv092 on Jun 3, 2019
Model no.=RT30N3723S8
We bought a refrigerator from a retailer of Sheopur (MP) 1 month ago.First 27 days It worked very well but after 27 days It doesn't able to provide cooling inside the fridge. We put the temperature at maximum But We didn't find any difference in cooling before set the temperature at maximum.We called at service center but The agent only said that, "Please check your voltage" But We told him that our voltage is correct but he is not listening to us. We said him that, "Give me your mobile number so that I can send a picture of our voltage meter"But again he was not listening...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — a70 mobile

 gupta4neha on Jun 3, 2019
I bought a new mobile handset a70 from chroma (Oberoi, goregaon). Right from the first day i had quality issues with the product. I submitted the phone to samsung service centre in goregaon west. My call is closed forcibly so that my 14 days replacement policy can lapse and then it goes into repair channel rather than replacement. It is done forcibly by executive megha & sawant in the goregaon service center stating there is no technical issue. For them even voice fluctuation is not part of technical issue....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

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