Samsung India Customer Care
Samsung India Electronics Pvt. Ltd.
Customer satisfaction rating: 42%
Submit a Complaint
12005
COMPLAINTS

Samsung India Customer Care

Samsung India Electronics Pvt. Ltd.

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Address
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
+91 89 3993 9899  [Customer Care]
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+91 12 4488 2122  [Head Office]
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+91 98 3502 2547  [The Mobile Villa]
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+91 12 4488 1234  [Head Office]
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+91 99 3400 0000  [S.S. Enterprises]
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+91 80 3030 8282  [Bangalore]
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+91 12 4488 1415  [Head Office]
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+91 99 3900 0000  [The Mobile Villa]
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+91 61 2265 5588  [Mobile Collection]
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+91 79 2646 1735  [Ahmedabad]
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+91 93 3410 2043  [S.S. Enterprises]
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Additional info
Support Center

Store Locator

Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:
+91 12 4488 1234
+91 12 4488 1415
+91 12 4488 2122

Mumbai
2R Tech Park, Nirlon Complex, Next to Hub Mall, Off Western Express Highway, Goregaon East, Mumbai 400063
Tel:
+91 22 6677 2000
+91 22 3030 8282

Noida
A-1, Sector-81, Noida Phase-II, Noida 201301
Tel:
+91 12 0401 1900

Mumbai
Shop No 8, 9, A 1, Khira Nagar Chs, Opp. BATA Showroom, SV Road, Santacruz West, Mumbai 400054
Tel:
+91 22 6675 6951

Delhi
A-25, Mohan Coop Indl Area, Badarpur, Delhi 110044
Tel:
+91 11 4366 1234

Ahmedabad
F/102, Parth Complex, Swastik Char Rasta, Navrangpura, Ahmedabad 380009
Tel:
+91 79 2646 1735

Jaipur
37-38, Barwara House, Nidhi Kamal Tower, Ajmer Road, Jaipur
Tel:
+91 14 1404 8800

Jaipur
37-38, 1st Floor Barwara House, Ajmer Road, Sodala, Jaipur 302006.
Tel:
+91 14 1404 8800

Patna
Maurya Lok , Block-A , Shop No. 15, Near SBI ATM, New Dakbungalow Road, Patna Secretariat, Patna 800015
Tel:
+91 61 2220 0351

Patna
Ground Floor, Ahluwalia Building, New Dak Bunglow Road, Dak Bunglow Road, Patna 800001
Tel:
+91 61 2221 4073

Mobile Collection
Dak Bunglow Road, Patna 800001
Tel:
+91 61 2265 5588

The Mobile Villa
Verma Centre, Ground Floor, Boring Road Corner, Patna, Bihar 800001
Tel:
+91 98 3502 2547
+91 99 3900 0000

S.S. Enterprises
South Gandhi Maidan, Near Canara Bank, Patna, Bihar 700001
Tel:
+91 93 3410 2043
+91 99 3400 0000

Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+91 44 6654 5500

Bangalore
No.13, 3rd & 4th Floor, Crm Chambers, Opposite To Yes Bank, Kasturba Road, Bangalore 560001
Tel:
+91 80 3030 8282

Bangalore
No.8, West Of ChordRoad, 2nd Stage, Mahalakshmipuram Layout, Bangalore 560086
Tel:
+91 80 3030 8282

View More Information...

Customer satisfaction rating
42%
Complaints
12005
Pending
796
Resolved
4823
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Samsung India Complaints & Reviews

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Samsung India — degrade quality and unethical behaviour

 subodhkumar95 on Sep 19, 2018
Dear Sir/Madam

I brought my Samsung j6 phone in august and it was working fine till now until i noticed that the back panel chrome (of samsung logo) of my phone has got dull and today the chrome went of the logo which is very bad.

spending such an amount and still getting such a low quality finished product is not at all tolerable and upon that customer representative response "Sir this part is not under warranty" has put me in to worst situation. Customer care no where i called is [protected] (samsung care ludhiana).

Kindly sort it out.

Regards,...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — samsung refrigerator 478 ltr : black

 bhanu_lekhak on Sep 18, 2018
1. I purchase above product from vishal sales dehradun on 27 jul 18 for rs 56000/-. However we are delivered a peice with totally torn and shabby looks.
2. Our request to replace initially agreed but denied thereafter till 03 aug18.
3. Approached samsung officials on contact no provided in fridge n conveyed my problems including recording of my complaints for senior officials of co. To following :-

(A) mr ankit (B) mr vishal (Twice) (C) mr gaurav (D) mr deepak
(E) mr prashant (Thrice) (F) ms shahiba (G) ms garima (H) mr ananth
(J) ms janhavi (K) mr ashok...
Complaint comments  Read comments [1]Complaint category Refrigerators

Samsung India — pathetic service and a more pathetic customer care. worthless refrigerators

 adhjac on Sep 18, 2018
These guys are not capable of resolving any issues because there service engineers work on the base of trial and error mechanism and they really don't have experience.

I have sent several emails to "niveda.s@partner.samsung.com" no response

I purchased a Samsung refrigerator on 1July 2018 for around Rs.43000. With in 20days refrigerator is not cooling. I registered a complain on 25th July 2018 there is nothing than could be done by the service engineer as he himself doesn't have knowledge of the product, so I ask for a replacement.

Got a replacement on...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — faulty refrigerator and poor after sales

 rksam on Sep 18, 2018
This is regarding refrigerator i purchased in june, 2015, brand samsung, model no. Rt39, there has been a constant complaing in cooling for lower compartment i. E refrigerator. Multiple times complaint has been registered and every time i get a very temporary solution.

The recent service request is [protected]
I have marked several times in the start to replace the faulty piece but of no use, it seems samsung india is really careless about after service and no quality check department is there to make sure if problem has been resolved, in my case it is since purchase.
...
Complaint comments  Read comments [1]Complaint category Products & Services

Samsung India — delivery of faulty handset

 Chandrajit2018 on Sep 18, 2018
This letter is in regards to a handset, samsung galaxy s7, which has been given for repairing of the front screen under “never mind offer” scheme on 11th aug, 2018 at your b2x service centre, chinar park, kolkata. While taking the charge of the phone the concern persons, ms. Moupriya dey and mr. Dol gobinda das (Not sure of the name) informs me that due to a small scratch in the camera protection glass at the back side of the handset they won’t be able to do the water resistant test. They have also provided a mail mentioning the above issue and i have acknowledged the same in the reply mail....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — washing machine

 simanchal panigrahi on Sep 18, 2018
Previuosly i have mailed but, yet my problem is not resolved.
Last week parminderji came from samsung service center and telling that we will change the drum and the vibrator part.
Previously three engineers came and visuled the machine, but didn't find the problem and the new engineer is coming and telling we will change the drum and vibrator part.
But my is machine is newly, not far then one and half months, within one and half month i am facing this problem of clothes tearing and stitching breaking in washing.
Yesterday i talked with mr. Sureindarji head of samsung...
Complaint comments  Read comments Complaint category Washing Machines

Samsung India — samsung refrigerator model no. rt54k6558sl/complaint no 4268487299

 VMMiranda on Sep 18, 2018
Dear sir
Good day!

I am forwarding herewith my below communication regards to my refrigerator with a company which i was verbally informed are samsung appointed service center.

Its unreasonable that they offer a 22% depreciate value as refund for a faulty refrigerator sold by samsung instead of a replacement.

Would appreciate your assistance in addressing this matter.

Thanks and regards
Mario miranda

— forwarded message —
From: mario miranda
Date: mon, sep 17, 2018 at 11:28 am
Subject:...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — samsung refrigerator - got a damaged leg, pathetic customer service, no follow up, rude behavior, sharing wrong information

 Debolina0705 on Sep 18, 2018
I have bought a samsung 275l 3 star frost free refrigerator from amazon (Order no[protected] and got it delivered on 29th august 2018, waited for 2 days no installation engineer came for the installation. After making multiple phone calls an engineer came and did the installation. I was told not to open the parcel and to wait for the engineer and i did the same. While installation we found that the right of the refrigerator is bent. We asked the engineer (Dakshnamoorthy) what to do and can samsung repair it? We were told we book another technician by calling samsung again he will come...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — samsung refrigerator - got a damaged leg, pathetic customer service, no follow up, rude behavior, sharing wrong information

 Debolina0705 on Sep 18, 2018
I have bought a samsung 275l 3 star frost free refrigerator from amazon (Order no[protected] and got it delivered on 29th august 2018, waited for 2 days no installation engineer came for the installation. After making multiple phone calls an engineer came and did the installation. I was told not to open the parcel and to wait for the engineer and i did the same. While installation we found that the right of the refrigerator is bent. We asked the engineer (Dakshnamoorthy) what to do and can samsung repair it? We were told we book another technician by calling samsung again he will come...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — pathetic customer service - got damaged product, asking for money for replacing the part

 Debolina0705 on Sep 18, 2018
I have bought a samsung 275l 3 star frost free refrigerator from amazon and got it delivered on 29th august 2018, waited for 2 days no installation engineer came for the installation. After making multiple phone calls an engineer came and did the installation. I was told not to open the parcel and to wait for the engineer and i did the same. While installation we found that the right of the refrigerator is bent. We asked the engineer (Dakshnamoorthy) what to do and can samsung repair it? We were told we book another technician by calling samsung again he will come and can fix the leg. I called samsung...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — samsung company is cheating.

 Rachana Shukla on Sep 17, 2018
My Samsung S7 edge powered off just after last update & is not turning on. Its just been 1 & half years. When I asked for warranty extention they told me that it will cover only software issues so I dropped it. I am really e troubling a lot since te day I got this phone. My headphones stopped working just after 6 months & phone stopped working after 1 & half year. Also it took them 7-8 months to provide me cashback. I bought this one for Rs 56000/-. I have to constantly deal with the customer care about everything, calling them 2-3 times regularly.
And now the people are not taking any responsibility...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung — late delivery of product

 ns75 on Sep 17, 2018
I purchased Samsung Galaxy Note 9 from nearest Samsung Store (in Bahadurgarh) and then got the coupon code in My Galaxy app which i applied on smart gear and booked it through samsung store on 1 Sep 2018. While ordering, it showed the estimated time of delivery within 15-20 days. So i booked it as I have a flight on 26 Sep 2018 and i have to go to Poland for 4 years. But even till now i have not received the smart gear. Through your customer care i got to know that the order has not even been dispatched. Two years back i bought galaxy s7 edge and at that time the VR Gear was in offer with it. Even...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — washing machine

 simanchal panigrahi on Sep 17, 2018
As i have already talked with manuji about the matter.after changing the drum and the revolvar lower part, yet also clothes are tearing, getting distrotion, breaking stitch.

yesterday i haved with customer care, mr shukentu, i have explained him everything. he told me i will write to higher concern.and also i have told to him i am fadup from the machine, i have requested for refund.

now mr. sureindarji called from samsung service center and told you have direct contact with boc branch, you are not contacting us for the problem, but when the problem is not resolving,...
Complaint comments  Read comments Complaint category Washing Machines

Samsung India — non-supply of remote unit for split a.c.

 lalit bhuwalka on Sep 17, 2018
I have made repeated calls to company's service centre (On - 1800 40 samsung) for supply of new remote unit
Details of dates & company's complaint regn nos. Are as below :
03/aug/18 - service request no. - [protected]
11/aug/18 - acknowledgement of follow-up call ref. No.[protected]
17/aug/18 - acknowledgement of follow-up call ref. No.[protected]
27/aug/18 - sms recd on my mobile from company, informing cost of the
Requested part
No further response from company for 2 weeks & complaint lodged again
On 11/sep/18 - service request no. - [protected]
Complaint comments  Read comments [2]Complaint category Appliances

Samsung India — reference# 1148852119 - paint peeling off from fingerprint sensor

 Shivani_92 on Sep 17, 2018
I bought samsung s9 in june mid 2018 and in august first week itself the paint started to peel off from the fingerprint sensor. I reported this to customer care, they asked me to go to the samsung service center. I live in faridabad and i must say samsung team - the team present at the sector 16 service center they do not even know how to speak to the customer. They said i need to talk to the customer care service in order to get the phone replaced, i did the same and the lady on call told me that i ill get a call back in 2 working days. Till 20 days i did not get any call back from samsung. So...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — refrigerator not cooling

 Ushanair60 on Sep 16, 2018
I first complained on 12/9/18. I received a job no:[protected] and the technicians phone number. When i called him he said he has not been assigned the job. And that was it.. No information since then
I kept on calling customer care thrice everyday with my job no. Still no response. I have lost a lot of food and medicine. Whom should i call??? Yesterday customer called me and said that a technician will come today, sunday!!! So then i asked are you sure since it is a sunday... She definitely yes. No one turned up. I am a working person... I cant for a someone not coming. Why are you so irresponsible.???...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — refrigerator

 Vsaraf on Sep 16, 2018
Dear mr. Hong,

I had purchased a refrigerator on 16th october 2016. The model of refrigerator is rt42k546bsl. The refrigerator has been giving continuous problems. Initially the refrigerator had stain marks on it which are still present on refrigerator.

Thereafter there was problem of frosting which occurred twice in 1st year of purchase. The main pcb was replaced and sensor was replaced twice.
After repeated follow up, company gave 1 year extension of warranty.

Now again, the problem of water leakage from fridge has occurred. Small pcb has been...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — samsung j700 manufacturing defect

 Mukesh Garg on Sep 16, 2018
I am physically challenged girl and purchased samsung j 700 mobile in year 2016 from authorized dealer. After six months only, it creates problem like sound and some times its display disappear. I visited samsung service center at meerut for this issue. Since display problem occurred once in month hence service center resolved problem of sound but display problem remains same. According to them, they did not face any problem with its display. After warranty of one year, display problem remains and now its display went off every week for few minutes/hours. I again visited service center, but they...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — purchased item not shipped - no status

 Sharath C Athrey on Sep 16, 2018
I have purchased a replacement of note 9 s pen for rs 1, 999 from samsung online store on september 5th, 2018. During payment i was promised that the delivery will happen in max 2-4 business working days. It has been more than 2 weeks and samsung customer service are clueless about the status (They just say it's under processing) and now they say it's out of stock. While the online samsung site still says in stock and allowing consumers to purchase. Very much dissatisfied with the way consumers are being treated. Having bought a premium phone from samsung (Galaxy note 9), and paid for replacement...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — mobiles updates

 Pagilla Krishna on Sep 15, 2018
Mobiles in samsung mobiles.. All othere brands giving ram and rom high and notchy disply also.. Samsung not given for that... We are facing 6 to 30 k mobiles that issue plz update u samsung divices.. This mobiles contiuos we can slow down samsung share day by day.. I am one ofthe samsung promoter at hyderbad.. Ot team.. One the chaine big c also not support properly.. We are facing havy comption day by day.. This is the best feed back.. Plz look at this issue..
Market solution is
1. Notch disply and ram. Increase rom also

2. Evey company have own abeseter like vivo...
Complaint comments  Read comments Complaint category Mobile Handsets

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