Samsung India Customer Care
Samsung India Electronics Pvt. Ltd.
Customer satisfaction rating: 31%
Submit a Complaint
13206
COMPLAINTS

Samsung India Customer Care

Samsung India Electronics Pvt. Ltd.

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Address
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
+91 89 3993 9899  [Customer Care]
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+91 12 4488 2122  [Head Office]
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+91 12 4488 1234  [Head Office]
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+91 98 3502 2547  [The Mobile Villa]
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+91 99 3400 0000  [S.S. Enterprises]
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+91 80 3030 8282  [Bangalore]
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+91 99 3900 0000  [The Mobile Villa]
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+91 12 4488 1415  [Head Office]
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+91 93 3410 2043  [S.S. Enterprises]
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+91 61 2265 5588  [Mobile Collection]
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+91 79 2646 1735  [Ahmedabad]
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Additional info
Support Center

Store Locator

Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:
+91 12 4488 1234
+91 12 4488 1415
+91 12 4488 2122

Mumbai
2R Tech Park, Nirlon Complex, Next to Hub Mall, Off Western Express Highway, Goregaon East, Mumbai 400063
Tel:
+91 22 6677 2000
+91 22 3030 8282

Noida
A-1, Sector-81, Noida Phase-II, Noida 201301
Tel:
+91 12 0401 1900

Mumbai
Shop No 8, 9, A 1, Khira Nagar Chs, Opp. BATA Showroom, SV Road, Santacruz West, Mumbai 400054
Tel:
+91 22 6675 6951

Delhi
A-25, Mohan Coop Indl Area, Badarpur, Delhi 110044
Tel:
+91 11 4366 1234

Ahmedabad
F/102, Parth Complex, Swastik Char Rasta, Navrangpura, Ahmedabad 380009
Tel:
+91 79 2646 1735

Jaipur
37-38, Barwara House, Nidhi Kamal Tower, Ajmer Road, Jaipur
Tel:
+91 14 1404 8800

Jaipur
37-38, 1st Floor Barwara House, Ajmer Road, Sodala, Jaipur 302006.
Tel:
+91 14 1404 8800

Patna
Maurya Lok , Block-A , Shop No. 15, Near SBI ATM, New Dakbungalow Road, Patna Secretariat, Patna 800015
Tel:
+91 61 2220 0351

Patna
Ground Floor, Ahluwalia Building, New Dak Bunglow Road, Dak Bunglow Road, Patna 800001
Tel:
+91 61 2221 4073

Mobile Collection
Dak Bunglow Road, Patna 800001
Tel:
+91 61 2265 5588

The Mobile Villa
Verma Centre, Ground Floor, Boring Road Corner, Patna, Bihar 800001
Tel:
+91 98 3502 2547
+91 99 3900 0000

S.S. Enterprises
South Gandhi Maidan, Near Canara Bank, Patna, Bihar 700001
Tel:
+91 93 3410 2043
+91 99 3400 0000

Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+91 44 6654 5500

Bangalore
No.13, 3rd & 4th Floor, Crm Chambers, Opposite To Yes Bank, Kasturba Road, Bangalore 560001
Tel:
+91 80 3030 8282

Bangalore
No.8, West Of ChordRoad, 2nd Stage, Mahalakshmipuram Layout, Bangalore 560086
Tel:
+91 80 3030 8282

View More Information...

Customer satisfaction rating
31%
Complaints
13206
Pending
932
Resolved
3842
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So far so good - The company responded to our notifications and is working on resolving complaints.

Samsung India related photos (1876)

Samsung India Complaints & Reviews

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Samsung India — washing machine

 RazackAnu on Jan 23, 2018
This is second time Ian writing a mail my washing machine is getting stop at 16mint I have complant before but not response
One of ur service engineer Cam to my home and he ask money 200 with seeing the problem and he went back without informing me from my home and more thing I want tell u my washing machine is in under warranty. I have spoken bit ur manager on 15/1/18 he also told my he will solve the problem but problem not alive yet... It very bad service from u guys my num [protected]...
Complaint comments  Read comments Complaint category Washing Machines

Samsung India — refrigerator is not cooling the water in the freezer.

 Rishabh111 on Jan 23, 2018
Its been just 3 years and my refrigerator is not freezing ice... i have 2 refrigerator one is 2 years old other is 3 tears old. Samsung is the worst compant ever as they charged me for the same for the refrigerator which is 2 years old just few months back. Now same thing is happening with the other one as well. Kindly help.! As its ridiculous i am being charged again again for no reason... they give warranty of 10 years... but than they charge money..
Regards,
Rishabh Jain
[protected]...
Complaint comments  Read comments [1]Complaint category Refrigerators

Samsung India — refrigerator double door complaint

 Priya Tyagi 01 on Jan 23, 2018
We have Bought Samsung Double Door Fridge Dated 6th May 2014 (Bill attached). From one Year onwards, It started creating Problem, in Cooling. Its upper Section gets the Frosting and doesnt allow the cooling go to downward section. As, It is no frost fridge. The Frosting should not happened. But, sometimes Tecnician comes, change some or other sensors.
But, our problem did not get Resolved. Than Lastly, they confirmed that there is a Quality issue in this Fridge. As, it should not Frost. But is start frosting, which is now not repairable.

Now, they are just killing the time...
Complaint comments  Read comments [1]Complaint category Refrigerators

Samsung India — tv display issue

 AmolJagtap on Jan 23, 2018
Dear Sir/Madam,

Hope you're doing well.

I would like to inform you, (Regarding complaint for Samsung LED TV with Model Number-UA32M5570AUMXL and serial number 0A5R3ZEJ800544D. )
I have purchase Mention Led TV in month of September 2017 & Installation did by Samsung in month of October 2017.from day one there is spot appear on screen so I have check with Croma call log to Samsung TV & consider that they log a call to them but from their side I get information like try HDMI cable instead of AVI Cod & also check the USB pen drive as well. primary issue of Verticals...
Complaint comments  Read comments Complaint category TVs

Samsung — samsung: galaxy s7 got software update and crashed forever

 energy.gaurav on Jan 22, 2018
Hi,

I am an regular samsung customer but after using galaxy s7, i am feeling like using their flagship product was a mistake. Everything was working fine till the product was in warranty. But everything changed immediately after warranty expired. On very next day after the warranty expired, i got a software update pop up from software update center and i started feeling problems after installing it. Within 24 hours of update my phone died completely and shows no sign of life at all. It is neither booting up nor responding to the charging. I contacted the samsung service center in...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — ua48h5100ar - 48" led tv panel problem

 Jyothi Gurunath on Jan 22, 2018
I have purchased the said tv in 2014, now it is not working properly. There is only audio but video is soo faint..

Samsung service engineer one mr. Bharath (Mobile no. [protected]) attended my complaint and told tv panel problem and i have to spend rs. 35k for it repair.

How can i avoid this unnecessary spending when the tv costed my 70k and repair costs almost half of the value within a short period? Whether it is fair?...
Complaint comments  Read comments [1]Complaint category TVs

Samsung India — travel adapter problem

 atikkhanq2 on Jan 22, 2018
Dear sir i bought samsung j2pro from a sumsang shop date[protected] dear sir i charge my phone only 2 dayes and after chargemy phone . my adapter not charge my phone. When i go on my near agency they not repair my charger adapter.they says u come next day u come next day.pls help me for repair my charge
Dear sir i went 3 times on ur ghazipur agency.
Kindly requested to be solve my problem...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — samsung galaxy on8 mobile phone - faulty piece. not serviced as per samsung standards

 Yvet on Jan 22, 2018
Dear sir,
I am a very loyal customer of the samsung brand. Most of the appliances i have purchased are that of samsung and i have great faith and regards for the samsung brand. I would now like to put down my grievance.

This time too like always i went in for a samsung smartphone, purchased from flipkart. The delivery was on 14th of october, 2016.in about a month there was a proximity sensor issue. On november 19th, 2016 i took my phone to a samsung service centre (Zain telecom, mumbai, andheri east) and they said there was a fixing issue. They opened up the phone and put...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — wireless convertible charging pad

 tscreationz on Jan 22, 2018
Hi,
I ordered wireless charger convertible pad from shop. Samsung.com/in. I received the charger but the plastic sheet pasted on the bottom is peeled off. Also stand is not sturdy. I shared a video of the same. Its quite loose from the edge connected from the base. I reported through email and get a revert from samsung that i have to visit service center. I just bought a new product from samsung itself and without using it why i will go to service center? There is no sense of visiting service center.
I also confirmed regarding return/refund policy before buying it and executive confirmed...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — refrigerator

 akashhhhh on Jan 21, 2018
My problems started with internal leakage in my refrigerator. I have complaint to Samsung customer service around 20 December 2017 and my issue is not solved till yet i.e. 21 January 2018. Engineer have visited my house and check the problem and say that it cannot be repaired and company will give some amount and take the refrigerator back. After that i have received phone call that i will get only Rs17000for my refrigerator for the cost of Rs50000 but after 1 week call was come and one employee say that i will only get Rs5000. And since 1 month i am not using my refrigerator and it was lying as...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — cashback for no cost emi not credited samsung s7 edge from samsung shop estore byod portal shipment order

 Siddharth.jrc on Jan 21, 2018
Have have purchased samsung s7 edge from samsung shop samsung e-store byod portal shipment order #[protected].

The order was placed using hdfc card with no cost emi.

As indicated on your website while placing order, the no cost emi interest refund would be credited to my account within 90 days. Today it is more than 250 days, and the interest portion has not been refunded.

At the time of order i was promised

Cashback of interest component around 10500 rs and cashback of 10% of order value for credit card payment

I should...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — replace or repair for basic charge

 Vilas Shinde (vilya) on Jan 21, 2018
Respected team
I broght samsung j7 max mobile 29 sept 17 with home loan
And using samsung all familly memeber because samsung is good and brand compny and service is awesome but sir last week my smartphone was suddenly down in basin in night and i was scared and switch off immediately then next day going to samsung service center and i was discussed they said okay and said that the water damage is made chargeble basis that time i ma said how much they said after checking i will tell you. After 3 hours i m calling to service center that time they said technically issue like board and...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — purchased on emi, but full amount charged by bank at once

 Siddhantkh on Jan 21, 2018
Order no:[protected]
First of all this order was made on 8th december 2017
Product arrived on: 6/1/2018.
Purchased on emi with sbi card

Full amount was charged first on transaction. Later when my credit card bill came, bank asked for full amount 28900/- i contacted my bank and told them that this transaction is on emi, bank told to contact the website as sbi card didn't have this information.

I then complained to samsung support that my transaction was on emi so how is the bank asking for full amount? On 2nd jan 2018, and still samsung respective...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — lcd tv

 Abhishek Chande on Jan 21, 2018
I am extremely disappointed with the quality of samsung india products.

Reference number : - [protected]

If quality checks would have been adequate then my samsung tv-ua40h5100armxl (Approx cost rs 45000/-) would not have 3 major manufacturing defects in a span of 2 years from the date of purchase as mentioned below:-

1. Power issue (Approx incurred repair cost 6000/-)

2. Colour issue (Approx incurred repair cost 5000/-)

3. Sound issue (Approx incurred repair cost 5000/-)

3. Display issue (Approx repair cost...
Complaint comments  Read comments Complaint category TVs

Samsung India — bought new led but now saying charges for installation

 Talwinder Singh Bedi on Jan 21, 2018
Bought new led from samsung in april.
Then i got trasnferred at delhi. Now i came back my hometown.

Customer care is saying that now installation is chargable but i was not aware about anything. My led is in warranty and sealed pack. Now they are charging 622rs. It was harrasment to customer.

Led is still under warranty. Company guys making fool of consumer.

Please take strict action against samsung and do the needful....
Complaint comments  Read comments Complaint category TVs

Samsung India — warranty (mobile set)

 Thakur Rajinder on Jan 20, 2018
I have purchased a samsung mobile named galaxy j7 pro (Detail given below). I have noticed a small purple line on right side of upper corner within a month from the date of purchasing which converted in to a black circle and increased gradually and covered almost all over display within 4-5 days. No instance of any press or damage to mobile set has been noticed. Samsung dealer refused to repair it under warranty and requiring rs. 4500/- to replace the lcd. I have sent a request through samsung customer service vide request no. [protected] on dated 12.01.2018 but no response has been received so far....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — poor post purchase service by samsung

 Navruchira on Jan 20, 2018
Sir
Greetings
I am serving defence personal of indian air force and this issue is in regards to my complaint of my samsung refrigerator (Rt 37m3724sl/hl), bearing serial no. (03tf4pbj900952x) purchased on 19 oct 17. For last few days i observed that while closing the lower door it needs some pressure. We could not find out the reason. One day while observing very closely we saw the at the lower end of door above the hinge some metal part of body has got blister. Sir the fault is at such place that anyone can easily make out that it is a manufacturing defect which might have been minor...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — complaint against samsung mobile service center,nageshwarwadi,aurangabad (m.s)

 Rkd_1967 on Jan 19, 2018
*Complaint against Samsung mobile service center, Nageshwarwadi, Aurangabad 431001(M.S) Regarding non refund of Deposit Rs.500 & not get good treatment from center owner/staff*
[Ref : Samsung Ackowledgement of service request form TC 150 dated 14/12/2017]
Sir, I have visited above mobile service center showed them my mobiles charging problem (takes more time for charging & get heated).
But Without checking they demanded Rs.1100 for replace part& told if part not taken you can take return above deposit by deduction charges Rs.150.So i filled Acknowledgement of service request...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — very frequent complaints of refrigerator

 Ravi S Negi on Jan 19, 2018
Dear Sir/Madam,

This has reference to the Refrigerator Purchase from EP Electronic Point, Mayur Vihar, Phase I New Delhi --110092. On 4//4/2014.
Model No - RT42 FDAGASL of Rs 42700/

Almost every year this said product has been giving troubles right from Cooling, Gas filling, and adjustment etc. This time it, s compressor break down.
Every we have paid for all the services, to us it seems either the company or the Retailers has pushed the defective Piece to the customer. Kindly go through the record of the services and you would come to know that In...
Complaint comments  Read comments [1]Complaint category Refrigerators

Samsung India — dissatisfied

 tanuj basu on Jan 19, 2018
Dear samsung being a satisfied customer for many years approximately 4 months back i purchased samsung j7 max at first was very much satisfied with the overall service but after few days later the phone became slow and sometimes it gets hang in the every now and often any particular moment almost daily. From being a valuable and satisfied customer i am just fedup and want to sell my 4months old phone and will never ask or buy any samsung product particularly phone. I have given two times stating my problem after format and all still it is not resolved. I replacement of my product asap....
Complaint comments  Read comments Complaint category Mobile Handsets

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