Samsung India Customer Care
Samsung India Electronics Pvt. Ltd.
Customer satisfaction rating: 43%
Submit a Complaint
12292
COMPLAINTS

Samsung India Customer Care

Samsung India Electronics Pvt. Ltd.

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Address
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
+91 89 3993 9899  [Customer Care]
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+91 12 4488 2122  [Head Office]
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327
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+91 98 3502 2547  [The Mobile Villa]
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+91 12 4488 1234  [Head Office]
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+91 99 3400 0000  [S.S. Enterprises]
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+91 80 3030 8282  [Bangalore]
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24
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+91 12 4488 1415  [Head Office]
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15
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+91 99 3900 0000  [The Mobile Villa]
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24
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+91 61 2265 5588  [Mobile Collection]
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+91 79 2646 1735  [Ahmedabad]
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11
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+91 93 3410 2043  [S.S. Enterprises]
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Additional info
Support Center

Store Locator

Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:
+91 12 4488 1234
+91 12 4488 1415
+91 12 4488 2122

Mumbai
2R Tech Park, Nirlon Complex, Next to Hub Mall, Off Western Express Highway, Goregaon East, Mumbai 400063
Tel:
+91 22 6677 2000
+91 22 3030 8282

Noida
A-1, Sector-81, Noida Phase-II, Noida 201301
Tel:
+91 12 0401 1900

Mumbai
Shop No 8, 9, A 1, Khira Nagar Chs, Opp. BATA Showroom, SV Road, Santacruz West, Mumbai 400054
Tel:
+91 22 6675 6951

Delhi
A-25, Mohan Coop Indl Area, Badarpur, Delhi 110044
Tel:
+91 11 4366 1234

Ahmedabad
F/102, Parth Complex, Swastik Char Rasta, Navrangpura, Ahmedabad 380009
Tel:
+91 79 2646 1735

Jaipur
37-38, Barwara House, Nidhi Kamal Tower, Ajmer Road, Jaipur
Tel:
+91 14 1404 8800

Jaipur
37-38, 1st Floor Barwara House, Ajmer Road, Sodala, Jaipur 302006.
Tel:
+91 14 1404 8800

Patna
Maurya Lok , Block-A , Shop No. 15, Near SBI ATM, New Dakbungalow Road, Patna Secretariat, Patna 800015
Tel:
+91 61 2220 0351

Patna
Ground Floor, Ahluwalia Building, New Dak Bunglow Road, Dak Bunglow Road, Patna 800001
Tel:
+91 61 2221 4073

Mobile Collection
Dak Bunglow Road, Patna 800001
Tel:
+91 61 2265 5588

The Mobile Villa
Verma Centre, Ground Floor, Boring Road Corner, Patna, Bihar 800001
Tel:
+91 98 3502 2547
+91 99 3900 0000

S.S. Enterprises
South Gandhi Maidan, Near Canara Bank, Patna, Bihar 700001
Tel:
+91 93 3410 2043
+91 99 3400 0000

Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+91 44 6654 5500

Bangalore
No.13, 3rd & 4th Floor, Crm Chambers, Opposite To Yes Bank, Kasturba Road, Bangalore 560001
Tel:
+91 80 3030 8282

Bangalore
No.8, West Of ChordRoad, 2nd Stage, Mahalakshmipuram Layout, Bangalore 560086
Tel:
+91 80 3030 8282

View More Information...

Customer satisfaction rating
43%
Complaints
12292
Pending
847
Resolved
5067
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Samsung India related photos (2024)

Complaints with pictures are more trusted and informative    View all

Samsung India Complaints & Reviews

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Samsung India — improper ac installation

 Alokenath Banerjee on Nov 18, 2018
AC Model number : AR18NV3HFWKNNA .
ORDER NUMBER :09022/1819/04023

The above mentioned AC was installed by Company Rep Sudip Paul. The attitude was very rough and not friendly at all .
He made no extra effort to fit the Brackets and other stuffs, charged me for everything, when i asked to do the wrapping for the open section of the Outlet Pipe, He was very adamant and arrogant and denied to fit so .
When I agreed to make payments and all the payments are made, then why he denied his service ?
I will like to have an answer for the same ....
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — front loading washing machine

 Harssh K Vyaas on Nov 18, 2018
We had the drum replaced of our machine on 4.11.18 through Rajsinh who is your service partner. On 5.11.18 the machine started making noises as if it's going to burst, we called him for a couple of days but he refused to answer his phone. We again registered a complaint and Prashant visited us on 14.11.18 and told us that the new drum replaced by Rajsinh is broken and it is a defective piece and he will get it replaced in a day or two. Now he tells us that the office will get in touch with us to understand the matter!!! Is this some kind of a joke. We know that they both are hand in glove in this...
Complaint comments  Read comments Complaint category Washing Machines

Samsung India — samsung pay/ samsung pay mini fraud [Resolved]

 krishanh88 on Nov 17, 2018
I have done a recharge from samsung pay mini but i have not received any kind of recharge nor refund is generated from their end. The
Upi transaction id is[protected] on on 22 september 2018 at 10:05 am. I have called many times samsung pay customer care for registering a complaint and they says that our further team will contact you. They suggest me to call axis bank for the same. Because samsung pay mini is powered by axis bank. I have called axis, sbi & samsung customer care for solution.
But till now no solution is provided by samsung till now. Please check the attached file...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — samsung microwave

 Varun Naib on Nov 17, 2018
I purchased a microwave in feb 2018. The microwave from the inside has got rust all over which is bad for food and also harmful. I did file a complaint with a couple of months back, the engineer visited our house multiple times and took photos as proof. After repeated follow ups and calls to the customer care there was no solution offered. I would like to file a complaint against this and would like to have someone look into this as it is really harmful to cook in a microwave with rust....
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — samsung s8+ brand new headphone not working. poor brand akg headsets

 avi2109 on Nov 17, 2018
Hi,
Reg: compliant number - [protected]

I bought a samsung s8+ mobile recently and have purchased it on 29th april 2018 for the price of 55000 rupees. Now today, the headset which is given with the box has an issue that the right side ear bud works with less volume compared to the left side. When i contacted the service centre and the customer care, they says that the product is our of warranty and cant be replaced. I truely escalate this, because the mistake is not on my side in any aspect and there is not even a physical damage for the same. If they have a poor quality headset...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — mike john

 Smruti Smruti Ranjan Prusty on Nov 17, 2018
Madam,
This is in reference to your email wherein you had enquired about the fake email received by your good selves in the name of samsung.
In this regard we would like to inform you that samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (May be once and / or on repeated occasions) in certain specified bank (S).
They...
Complaint comments  Read comments Complaint category Lottery and Sweepstake Emails

Samsung — bought a new double door fridge 10 days before of 32k and I got a fault for which I raised multiple request but no action is being taken

 nishant.chopra2@gmail.com on Nov 16, 2018
I bought a new double door fridge 10 days before of 32k and got a fault for which i raised multiple request but no proper action has been taken so far and after several attempts of customer services fridge is still in the same condition. Just now I spoke to customer care executive and as per him they are not able to do anything right now and because of this I have lost around 3k of stuff which was kept in fridge for my party purpose....
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — screen burn issues!

 Lobo_thejas on Nov 16, 2018
Since the time i brought this device approached service centre twice for screen burn in issues. Samsung claimed that then will be no more such issues on my previous replacement of screen under warranty. Now the warranty of my product is expired and im still facing the screen burn in issues. Pathetic service i didn't pay this much money for this cheap phone. After warranty i'm facing the same issue again and i cant spend money from my pocket for this faulty phone!...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — panel damage

 vijay Shanker Shukla on Nov 16, 2018
Dear sir,
We purchased samsung model ua32j6300 sr no a3v3pcc700760 @rs45000 only
In ganpati electronics on dated 09.11.15 at muzaffarpur, bihar, now suddenly pannel gone under damage checked by technician through complained no [protected] dated 14.11.18 from our tv, as per technician require its replacement then the problem will be resolved, the problem is two no bulb showing in the screen during tv on position, now pls tell me is the right or wrong in tv at only 3 year, i am telling you when i was purchased only samsung name product, but it seems samsung name product is very rough.
Complaint comments  Read comments Complaint category TVs

Samsung India — non repair of refrigerator

 akt_agr on Nov 16, 2018
I had purchased one samsung refrigerator (Model no rt 54 mbpn1/xtl) on 10th of august, 2013. It had a warranty of 5 years. From the the month of september, 2018 i had started facing few cooling problems in the same. I had made complaint to the samsung service center on october1, 2018. The next day the service guy paid a visit and said that there is some leakage problem and he will repair it next day. Now the harassment starts. The next day they called us saying that it cant be repaired at your place and said it needs to repaired at the workshop. So they said they will arrange a pickup from my place....
Complaint comments  Read comments [1]Complaint category Refrigerators

Samsung India — television service failed.

 Ragothaman Raghunathan on Nov 16, 2018
Dear Sir madam,
I requested for a TV service on 15/5/2018. Date that the tv developed issue with the screen. The service representative visited my house on 17/5/2018 date and took the TV for service and informed me that the LED screen has gone out and said it would be costing 11000 rupees for rectification. I accepted it and was charged me close to talk to 11000 rupees for replacement of the interior LED screen.

Mr.Raghu service engineer visited my residence and assured 6 months warranty for the replaced part and also issued a receipt for the service mentioning the warranty....
Complaint comments  Read comments Complaint category TVs

Samsung India — defective samsung refrigerator

 ChelawatR on Nov 16, 2018
I purchased a samsung refrigerator 4 months back from vijay sales, pune and it stopped cooling. I called samsung customer care and they sent a technician who told that the fridge's compressor has stopped working. He also said that it is very unusual that the compressor stopped working in just four months, normally there are no complaints for 5-10 years. I am now sure that i was sold a defected piece by vijay sales. I contacted both vijay sales and samsung to replace the defected piece but got no response other that "our senior will contact you in next 24 hours". It has been around a week that i...
Complaint comments  Read comments [1]Complaint category Refrigerators

Samsung India — mobile phone samsung galaxy s8, not working properly

 mukhminder singh on Nov 16, 2018
I bought mg phone 5 month back, i got freezing of screen related issues around a month later, i thought it was due to no updating of software, then it worked well, then mid sep onwards, i got issues with battery, it went quickly down from 25 to 0 within mins, even after applying battery saver, this do occur even if i put my phone to charge, like if i put it at 9%it wont charge instead went down till 0%, then charge starts, today it crossed all limits i had applied battery saver at 15%and started using a bir at12%it went black instantly, then i put it to charge but it went non responsive, like a...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — defective mobile phone

 Tapashg on Nov 15, 2018
Hi

I bought the samsung on 5 pro mobile from amazon on 24th oct. We installed the sim on 4th november and since the mobile was working fine but yesterday the phone switched off and then it never restart. Today my mother went to the samsung service center at bareilly up and the service center guy told my mother that the mother board is defective since purchase. Request you to please replace my handset to the newer handset....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — washing machine [Resolved]

 mou13_13 on Nov 15, 2018
On 17th oct'18 i purchased a washing machine from capital electronics kolkata. Engineer visited my home to install the machine and declared it defective. After this no communication from samsung. On 27th oct'18 capital electronics confirmed me that they will provide a new machine or engineer will visit soon to rectify the machine. Since no communication from capital electronics and samsung i required full refund of my payment....
Complaint comments  Read comments Complaint category Washing Machines

Samsung India — waiting for fifth replacement of fridge

 SudeshDB on Nov 15, 2018
Hi,
I had bought ssmsung fridge on 11/13. Since then four fridges have been delivered at my place and all of them were defective.
Waiting for thr fith one now. No clue on when or how it will be delivered. Customer care team, service centre teams say approval process is taking time. Head office guys snd india ceo desk doesn’t reply. Highly frustrated with samsung now....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Samsung India — samsung double door auto defrost

 Ajanta Dutt on Nov 13, 2018
From the first week that i bought it, this frig has a problem if dripping water or overcooling so that vegetables, milk and even cooked rice freezes icily in the lower compartments. I asked for a replacement but the company refused. Engineers came and went but could not solve the problem. After warranty was over, we even paid to get it repaired but nothing happened. After 6 years of this recurrent problem, once again we have foodstuff of and going bad. We feel very cheated and disgruntled that this expensive frig is a constant headache...
Complaint comments  Read comments [2]Complaint category Refrigerators

Samsung India — refund of online purchase and cancelled order

 naveenkchauhan on Nov 13, 2018
Hi,
My name is Naveen Chauhan. I bought a samsung galaxy note 9 on 15th Oct. 2018. My order ID is[protected]. But cancelled the order on 17th Oct, 2018 via customer support services. Till date I haven't received my refund of INR 67, 900 yet. I daily contact customer care but there is no proper response. Daily they told to call next day for further update. I have to daily request and beg to get my own money refund.

The service is totally poor. Never suggest to buy any samsung product online from online shop....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — purposeful refund delay & poor grievance redressal

 Vignezrawe on Nov 13, 2018
My name is meera vignesh. 3 years back i purchased an air conditioner (Samsung invertor model) at shah showroom chrompet. The price of ac is nearly 45000. Within 3 months of purchase the condenser got spoiled & i spent 3-4k as they said that those condenser doesn't comes under warranty. And within 3 years i spent more than 25000 to repair the local samsung product and this value is exclusive of the amount i spent for refilling the gas. I procured that unworthy samsung product & we made complaint to samsung regarding this but not accepting on their own delay in addressing the issue they finally accepted...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Samsung India — mother board led tv

 kuldeep19733 on Nov 13, 2018
My tv under warenty up to 25 th november 2018,

I submit request for sevice, they said the motherboard will not be repaird and to be replaced and this chrgable, what means of warenty. Why i pay for this if tv undet warenty. Why the company given warenty if they not fullfill that comitment.
Plz take this matter.

Service request no.[protected]
Dated 13 th nov.2018.

Kuldeep mittal
[protected]...
Complaint comments  Read comments [1]Complaint category TVs

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