Samsung India Customer Care
Samsung India Electronics Pvt. Ltd.
Customer satisfaction rating: 16%
Submit a Complaint
10977
COMPLAINTS

Samsung India Customer Care

Samsung India Electronics Pvt. Ltd.

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Address
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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246

Phone:
Phone:
+91 89 3993 9899
[Customer Care]
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247
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+91 12 4488 2122
[Head Office]
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154
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+91 12 4488 1234
[Head Office]
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50
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27
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29
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14
+91 98 3502 2547
[The Mobile Villa]
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30
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15
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47
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34
+91 99 3400 0000
[S.S. Enterprises]
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12
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8
+91 99 3900 0000
[The Mobile Villa]
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14
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14
+91 12 4488 1415
[Head Office]
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11
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14
+91 93 3410 2043
[S.S. Enterprises]
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9
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10
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14
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4
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9
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15
+91 61 2265 5588
[Mobile Collection]
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9
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14

Additional info
Support Center

Store Locator

Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:
+91 12 4488 1234
+91 12 4488 1415
+91 12 4488 2122

Mumbai
2R Tech Park, Nirlon Complex, Next to Hub Mall, Off Western Express Highway, Goregaon East, Mumbai 400063
Tel:
+91 22 6677 2000
+91 22 3030 8282

Noida
A-1, Sector-81, Noida Phase-II, Noida 201301
Tel:
+91 12 0401 1900

Mumbai
Shop No 8, 9, A 1, Khira Nagar Chs, Opp. BATA Showroom, SV Road, Santacruz West, Mumbai 400054
Tel:
+91 22 6675 6951

Delhi
A-25, Mohan Coop Indl Area, Badarpur, Delhi 110044
Tel:
+91 11 4366 1234

Ahmedabad
F/102, Parth Complex, Swastik Char Rasta, Navrangpura, Ahmedabad 380009
Tel:
+91 79 2646 1735

Jaipur
37-38, Barwara House, Nidhi Kamal Tower, Ajmer Road, Jaipur
Tel:
+91 14 1404 8800

Jaipur
37-38, 1st Floor Barwara House, Ajmer Road, Sodala, Jaipur 302006.
Tel:
+91 14 1404 8800

Patna
Maurya Lok , Block-A , Shop No. 15, Near SBI ATM, New Dakbungalow Road, Patna Secretariat, Patna 800015
Tel:
+91 61 2220 0351

Patna
Ground Floor, Ahluwalia Building, New Dak Bunglow Road, Dak Bunglow Road, Patna 800001
Tel:
+91 61 2221 4073

Mobile Collection
Dak Bunglow Road, Patna 800001
Tel:
+91 61 2265 5588

The Mobile Villa
Verma Centre, Ground Floor, Boring Road Corner, Patna, Bihar 800001
Tel:
+91 98 3502 2547
+91 99 3900 0000

S.S. Enterprises
South Gandhi Maidan, Near Canara Bank, Patna, Bihar 700001
Tel:
+91 93 3410 2043
+91 99 3400 0000

Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+91 44 6654 5500

Bangalore
No.13, 3rd & 4th Floor, Crm Chambers, Opposite To Yes Bank, Kasturba Road, Bangalore 560001
Tel:
+91 80 3030 8282

Bangalore
No.8, West Of ChordRoad, 2nd Stage, Mahalakshmipuram Layout, Bangalore 560086
Tel:
+91 80 3030 8282

View More Information...

Customer satisfaction rating
16%
Complaints
10977
Pending
2598
Resolved
1441
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Samsung India Customer Care related pictures (1418)

Samsung India Complaints & Reviews

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Samsung India — Samsung split ac service n response

 panghal on Apr 27, 2017
I have a problem in my ac last year n called service center person...rather than repair it he weld the entire pipe of main unit n exhaust..now after that also the ac didn't function..at alll for which I got my complain register but all in vain..
Than I called the customer care for de- installation of my ac as v r moving out ...on 22 April n continously follow up but no response n on final day that is today me n my husband called others to remove it...bad service n unqualified techie...
Request the rubber change of my fridge...they did not the quality they put is atrocious...
Any...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Repair of samsung a5 2016 (extra charges added)

 mandy5183 on Apr 27, 2017
I have registered a complaint vide Order no. 4234753712 dtd. 18.04.17 @ Samsung Care, Sector-22, Chandigarh in my Samsung A5 2016 model mobile phone as screen was fainted suddenly (phone is in warranty)
I would like to inform you that undersigned is not satisfied with the charges for description i.e. Tape Back Glass SVC of Rs.302.68/- added in the invoice no. 326269517018806 dtd. 19.04.17

Recall the last repair of same mobile on 8th feb'17 vide inv no. 326269516017385 dtd. 08.02.17 where problem was same but the charges for Tape Back Glass SVC was not added in invoice.
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — SAMSUNG A7 Defect

 Nirmal Ratnam on Apr 26, 2017
Hi,
SOLD A DEFECTIVE A7 PHONE BY SAMSUNG COMPANY
Got damaged within 7 days of purchase.
I got the newA7 phone from CROMA, placed a screen Guard over the screen started using it after 1 day.
First Volume was keep on going down, ( thought may be i don''''t know to use it).
After using it for 4 to 5 days placed the phone on the table after some time when tried to switch on the phone, phone was not working.
When given to SAMSUNG SERVICE, they said its screen got damaged, (thought ok may be my fault ) and asked them to service the mobile .
They...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Cheated me with fraud product.samsung juicer mixer grinder

 shenaz mukadam on Apr 26, 2017
Cheated me of fraud samsung juicer mixer grinder. One vendor entered my bldg n said he had the samsung juicer grinder which was costing 5 thousand was giving me in rs 1500. I asked him to open the product n show me but he insisted that he was in a hurry n his other friend was standing out n just grab the money n disappeared. Whn i opened n saw der was no cleaning brush n dmixer grinder rubber all cuts n broken. He din give his no. Sayng wil get sum other cheap priducts very soon. He had a catalogue of other products also.
Pleasw catch hold of these burglars whu will fool some more innocent...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — Samsung galaxy a7 2017 mobile phone

 Ramaganesh palanki on Apr 26, 2017
I got a problem with my mobile phone display screen.it got broken down due to sudden fall from height.later i approached the service centre immediately the next day.they told me that it will cost around 7500 rupees and i have to 5000 rupees as advance inorder to do the repair.this took place on date 07-04-17.till date .my mobile is not repaired and im facing trouble daily.when i call to the branch manager, he is not even answering my call .even if he answers the call he says some silly stories and escapes from there.later he wont respond at all.im a doctor . i have a lot of work with my smartphone....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Refund of money for samsung inverter split AC

 Nishu_ankit on Apr 26, 2017
I bought Samsung Inverter split AC model no. AR18JV5NBWK on 28 february, 2017 from a showroom Value Plus Retail Mahanagar Ext. Lucknow for Rs.42000/- considering 10 years warranty on compressor. It got installed on the same day but it started giving problem the very first day. It was not cooling properly.
I lodged the complaint later on, service engineer came to my house and checked my AC. On inspection he found that the outdoor unit (AR18JV5NBWKXNA)and indoor (AR18JV5NBWKNNA) unit were of different model and manufacturing date was of 2015, the plate by which it was supported was not original...
Complaint comments  Read comments Complaint category Other

Samsung India — Samsung power bank 25000 mah & 64 GB memory card

 Amit Borasi on Apr 26, 2017
I have ordered the samsung 25000 mah power bank & 64 gb memory card on dated 16.04.2017 through order no.1315316030361. I got this product on dated 19.04.2017 but i want to return this product as memory card is not working in mobile handset and power bank gives backup for very little time like 5-10 minute only.
Please take return this product and refund my amount of rs.999/-
Also suggest us way of return this product.
If you wish to communicate anything more you can call me on mob no 9826052300...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — Unethical behaviour and bill not provided.

 sandeshsachdev@gmail.com on Apr 26, 2017
I have purchased the Microwave Modle No. GW731KD in 2015. Within 6 months the product stopped working. Lodged a complaint and the service engineer came and repaired. However the product stopped working the next day. I was travelling, hence could not get the same attended again. However on 23Apr17, I logged a complaint again and the service engineer attended the complaint on 24Apr17, he charged me Rs. 289/- for the visit and repair, however he did not give me the bill. The next day the product stopped working again. When I called the service engineer, he said that the amount paid was only for one...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — Charging problems

 drsantosh dhabhade on Apr 26, 2017
My new phone is charging problems I am gating a phone Samsung care in my city dewas pin code 455001 but not ripping I am 4 /5 times Samsung care than my phone Samsung on next is not ripping than may problem display is dated and blind than next time my display is change but my phone charging problems is as its same problem so please I have request you
Otherwise I am going to consumers form...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Unfair trade practices

 rohit goyalll on Apr 26, 2017
Respected sir

Details are:
Invoice no. - del_lhr_03l20160100001768
Purchaser name - mr radhey shyam goyal
Ph no. Reg. - 8559899928
Model no.- rt33jsryesa/tl
Sr. No.- 03624pagp00012l
Date of purchase - 5-1-2016
Mail id to co. Ref no.- 3715657516

I had purchased a refrigerator of samsung. Now there is error of cooling from date 14/04/2017.

Now i made a complaint to different dates but is not sort it out.

Different dates are:
15, 17, 20, 23, 24, 25

Different complaint while...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Samsung India — Samsung memory card & power bank

 Gourav Kekan on Apr 26, 2017
I have ordered the Samsung 25000 MAH power bank & 64 GB memory card on dated 18.04.2017 through order no.1315316030646. I got this product on dated 21.04.2017 but I want to return this product as Memory Card is not working in Mobile Handset and Power Bank gives backup for very little time like 5-10 minute only.
Please take return this product and refund my amount of Rs.999/-
Also suggest us way of return this product.
If you wish to communicate anything more you can call me on mob no 8236866077...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — Worst service

 Jay Sukhadia on Apr 26, 2017
With in a seven days of new mobile purchas I m facing various problems like auto lock, display problems and last but noy the least mother board problems...
at the very first time at seventh day of mobile purchase I need to go at customer service center and they just updated the software, second time I need to go there again to resolve same problems and they suggested to change display, now again today I visited your service center and they suggested to change mother board, I still cant understand what your service center want to prove?? In starting they just time pass with the mobile provlems...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Double door refrigerator

 Alok Bose on Apr 25, 2017
My samsung double door fridge got repaired 4 times within 6 years due to poor workmanship involved and now it was compressor problem occurred why compressor gets faulty only after warranty. Atlast don't opt for any samsung product because of very poor workmanship and service. I have complained many times but the problem was not sort out. At first gas refilling was done and i paid 1600 for that and now they are telling me to replace compressor. Than refund my gas refilling amount which i paid. If it was compressor problem than why has refilling been done. Atlast very poor and bad service from samsung...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — Product installation

 Madhukar Rekhate on Apr 25, 2017
I have purchased Samsung 40' curved full HD TV on 16/04/2017 from M/s Delhi Enterprises, Station Road, Bhandara, state Maharashtra, PIN Code 441904. The product is delivered to me but installation is still pending. daily we are following up your dealer and he is promising to send the person immediately but failed to do so from last 10 days.

Dealers contact no is 07184 254744.

TV Details : Model No. 40K6300AKLXL, Sr. No. 0A7X3P3J300481

Bill No : 13 dated 16/04/2017

Due to above episode we are very much disturbed and thinking of returning...
Complaint comments  Read comments Complaint category TVs

Samsung India — Samsung led tv - complaint vs amount refund reg.

 Ravi Sekhar B on Apr 25, 2017
I had purchased Samsung LED Smart TV - from one of Samsung Store 4 years before for an amount of Rs.1, 24, 000/-! now its not working, given complaint, Samsung service engineer visited and inspected! after inspection told that the panel got damaged and to be replaced with cost basis! he verified with his team and told that is not available and do exchange with 34% of TV value!
I really got shocked by hearing! being esteemed & big sales operational organization doesn't have panel and giving very low exchange value %! being a middle class people unable to digest for the same...hence i request...
Complaint comments  Read comments Complaint category TVs

Samsung Refrigerator — Problem in compressor

 Yatin Gawde on Apr 25, 2017
This is regarding I had purchased an refrigerator on 16th Jan 2016 from vijay sales kharghar branch model no. SAMSUNG REF RT33HDRFASL STAINLESS STEEL
now due to cooling problem I had logged in complaint for the same now your concerned executive visited my house and asked for visiting charges then said that your gas in the compressor is leakage then after long follow up with the executive replied that if the gas is leakage then it will be charged and my refrigerator is only 15 months old and it has a warranty of 10 years and if the compressor is leakage in only this time frame then what is...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — No single engineer is coming for samsung refrigerator service

 seema_66 on Apr 25, 2017
My refrigerator cooling is not working since 10 days and regarding this, i am also calling daily to samsung customer care service center, but they are not sending any engineer and they keep on saying that "engineer will reach your location by tomorrow". Every day i call they reply that "we have only 1 engineer for your district area and he wont able to come today". Its been 6 days i am trying samsung customer care numbers but all replies are same. My refrigerator cooling is not working at all due to which i cannot store food in the refrigerator. Hope, you will go through this complaint....
Complaint comments  Read comments [1]Complaint category Refrigerators

Samsung India — LED TV 32"

 deepali.pawar on Apr 25, 2017
Dear Sir/Madam,

I Deepali Pawar is having LED TV 32" (Model no. UA32F5500ARMXL) purchased on 28 September' 2013 which is under extended warranty. Unfortunately the TV screen is flickering now. I had raised the request on 21 April' 2017 so when the engineer visited my place he told that the papers are not on the letter head of Samsung. However the extended warranty which I have done from authorized service center of Samsung (Name : Express Digital System) which is now closed. As a lay man how I will come to know whether the extended warranty papers should be on letter head of Samsung...
Complaint comments  Read comments Complaint category TVs

Samsung India — Led samsung tv 32 to fix in home

 ramesh 123 on Apr 25, 2017
Hello sir,
My name is a. Ramraj i bought a samsung 32led tv in police canteen virudhungar. I called for a samsung toll free number 1800407267864 on 23/4/2017 to fix the tv in my home town the reference number 4235094652 they assured that their service man come and fix the tv on 24/4/2017 till the tv is not fix on my home town samsung tv service non convinent to me i waited yesterday full time with out going to my job they are till come to home to fix the led 32inch tv please prefer the complaint and rectify as soon as possible contact address a. Ramraj vadaku street, vadaku illainthai kulam,...
Complaint comments  Read comments Complaint category Telecommunications

Samsung India — Service center is not paying any attention after so many complaints

 Shiv Maurya on Apr 25, 2017
I hv purchased a samsung smart tv and home theater one month ago from samsung plaza allahabad. But no one visited us for demo of home theater after so many complains to services center and toll free no. I hv fed up wt poor service of samsung at allahabad center as no one listening to us.
Pl see into this matter seriously as i am a old customer of samsung product. I hv samsung refrigerator washing mc oven ac tv mobile etc. These local guys r maligning the image of company.
S p maurya 9450880684
A4 nalkoop colony bada baghada allahabad...
Complaint comments  Read comments Complaint category Electronics & Appliances

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