Samsung India Customer Care
Samsung India Electronics Pvt. Ltd.
Customer satisfaction rating: 21%
Submit a Complaint
11676
COMPLAINTS

Samsung India Customer Care

Samsung India Electronics Pvt. Ltd.

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Address
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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662
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283

Phone:
Phone:
+91 89 3993 9899
[Customer Care]
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333
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142
+91 12 4488 2122
[Head Office]
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190
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98
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102
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51
+91 12 4488 1234
[Head Office]
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80
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33
up
37
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15
+91 98 3502 2547
[The Mobile Villa]
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34
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17
up
55
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41
+91 99 3400 0000
[S.S. Enterprises]
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14
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9
+91 99 3900 0000
[The Mobile Villa]
up
20
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18
up
5
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9
+91 93 3410 2043
[S.S. Enterprises]
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5
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9
+91 12 4488 1415
[Head Office]
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11
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15
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10
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15
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10
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15
+91 61 2265 5588
[Mobile Collection]
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3
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9
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7
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14

Additional info
Support Center

Store Locator

Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:
+91 12 4488 1234
+91 12 4488 1415
+91 12 4488 2122

Mumbai
2R Tech Park, Nirlon Complex, Next to Hub Mall, Off Western Express Highway, Goregaon East, Mumbai 400063
Tel:
+91 22 6677 2000
+91 22 3030 8282

Noida
A-1, Sector-81, Noida Phase-II, Noida 201301
Tel:
+91 12 0401 1900

Mumbai
Shop No 8, 9, A 1, Khira Nagar Chs, Opp. BATA Showroom, SV Road, Santacruz West, Mumbai 400054
Tel:
+91 22 6675 6951

Delhi
A-25, Mohan Coop Indl Area, Badarpur, Delhi 110044
Tel:
+91 11 4366 1234

Ahmedabad
F/102, Parth Complex, Swastik Char Rasta, Navrangpura, Ahmedabad 380009
Tel:
+91 79 2646 1735

Jaipur
37-38, Barwara House, Nidhi Kamal Tower, Ajmer Road, Jaipur
Tel:
+91 14 1404 8800

Jaipur
37-38, 1st Floor Barwara House, Ajmer Road, Sodala, Jaipur 302006.
Tel:
+91 14 1404 8800

Patna
Maurya Lok , Block-A , Shop No. 15, Near SBI ATM, New Dakbungalow Road, Patna Secretariat, Patna 800015
Tel:
+91 61 2220 0351

Patna
Ground Floor, Ahluwalia Building, New Dak Bunglow Road, Dak Bunglow Road, Patna 800001
Tel:
+91 61 2221 4073

Mobile Collection
Dak Bunglow Road, Patna 800001
Tel:
+91 61 2265 5588

The Mobile Villa
Verma Centre, Ground Floor, Boring Road Corner, Patna, Bihar 800001
Tel:
+91 98 3502 2547
+91 99 3900 0000

S.S. Enterprises
South Gandhi Maidan, Near Canara Bank, Patna, Bihar 700001
Tel:
+91 93 3410 2043
+91 99 3400 0000

Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+91 44 6654 5500

Bangalore
No.13, 3rd & 4th Floor, Crm Chambers, Opposite To Yes Bank, Kasturba Road, Bangalore 560001
Tel:
+91 80 3030 8282

Bangalore
No.8, West Of ChordRoad, 2nd Stage, Mahalakshmipuram Layout, Bangalore 560086
Tel:
+91 80 3030 8282

View More Information...

Customer satisfaction rating
21%
Complaints
11676
Pending
1106
Resolved
2185
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Samsung India Complaints & Reviews

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Samsung India — mobile handset having network problem

 Dashrath Vijayvargiya on Jul 22, 2017
I purchase samsung mobile on 25/08/2016. And from last three to four month i am facing network problem in handset and for this problem rectification i approach Samsung service centre three times and they try to solve problem still problem is in handset and lastly service centre manager said that directly contact to company either go to consumer court for this and his response is very bad and talking routely....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung — re: samsung j7 touch screen proble

 komahesh on Jul 22, 2017
Hi my self Roopa Dinesh M.C from Bangalore i have purchased samsung J700F Galaxy J7 - Gold on 25-02-2017 at Poorvika storeat New Bel Road shop but thing is touch screen problem from last 2 months i also gave service in Samsung service center malleswaram, Bangalore but they said that its not comes under warranty and also screen cost around 10 thousand straight away i get shock those mobile under warranty they said like
Please kindly look into that and provide me service r else kindly replace my mobile.
i want justice at the earliest

dinesh.mc@gmail.com...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India Pvt Ltd — very poor service to rectify the problem of a refrigerator

 karan kathpal on Jul 22, 2017
I bought a SAMSUNG refrigerator model RT31HCUX1/CTL on 24/10/2012 from reliance digital store and from then till now three times its compressor has gone faulty and every time SAMSUNG service engineers take around 15-20 days to rectify the problem. Now i think that was my worst decision ever took to purchase a SAMSUNG product. We are having refrigerators at my home town place those are running perfectly fine since last more than 18 years without even a single issue. I am gonna spread a message through social media also not to purchase any SAMSUNG product so that nobody else would face the similar...
Complaint comments  Read comments Complaint category Refrigerators

Samsung — samsung fride rt37m5538s8

 Pushpashil Prithviraj Bhosale on Jul 22, 2017
I have Booked Samsung Fridge- Model No. RT37M5538S8 from Vijay Sales (SALES ORDER NO. 192-1718-SO 239) from Pune Satara Road - Dt.09-07-2017, ADDRESS : Jai Tirth Society, Sharada Arcade, Pune Satara Road. after telephonic conversation with sales person several times, they told me that Delay is causing from company side, when ever i ask for delivery they answer me me in next week, already two weeks past, i want to know whan i will receive my delivery.
Requesting you to look in to the matter & do the needful.

Thanks,

Pushpashil...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — refrigerator replacement delayed - pathetic customer service

 srininet on Jul 21, 2017
I purchased Samsung Refrigerator on June 26 from Pai Electronics Whitefield branch. On July 12, I noticed water dripping into the tray which is placed above the vegetable tray, so I called Customer Care. The engineer Krishna came on July 13 and checked it, and said that my fridge model (47T6358 - 465 litres) has problem of ice formation, and a software update will resolve it. He suggested me to keep fridge switched off for 48 hours so he can come on July 17 and update the software. Krishna didn't turn up on July 17 - I followed up with him twice and he said he'll come on July 18 because the device...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — refrigerator

 suhailnazir on Jul 21, 2017
I sold my 30 year old Voltas fridge and 14 yr old whirlpool fridge thinking I will buy a new age more modern looking one. My wife decided to surprise me and purchased a side by side Samsung 600lt fridge for a whopping 85000 Rs .whopping because it is a huge amount for a middle class family in India. The biggest trick pulled in the customer is the misleading sticker on the front that says 10 year warranty on bold letters and once u get a problem u realise it has"on the compressor"written in small letters. In the 13th month of my purchase the Freezer side of the fridge stopped working. Have been calling...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — cash back on purchase of s8+ mobile

 Manish Karna on Jul 21, 2017
My name is Dr. Manish Karna and I brought S8 + mobile on 08th July 2017 using HDFC credit card because there was cash back offer of Rs. 3000. I had to register the same HDFC credit card which was used for purchase with Samsung pay. When I tried registering the card, it showed error as " invalid card". When I enquired from Samsung call centre, they said since it is a Dinners card, it cannot be supported as per the terms and conditions. When I enquired about terms and conditions their response was that they cannot share.this is against the fundamental right of customer. When I enquired about the email...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — service request no 4240582409 staff 11july 2017

 Subbukarra on Jul 21, 2017
It is terrible despite innumerable contacts with your customer services nothing happened. I also wrote to your CEO email about the torchers I am going through about your service centre.
I am left with only alternative to go to media and better businesses bureau.
I leave the options to you to fill up the damages happened to me.
Thanks and best regards
Subbarao Karra...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — samsung-led-tv

 ramanpadma0123 on Jul 21, 2017
Hello

Greetings for the day.

This is with regards to - SAMSUNG LED -TV- which i have purchased on

July-09-2016. ( Model - 4217375031) -

with the Phone : 99458 43068 and

the mail id : ramanpadma0123@gmail.com.

first when i purchased in Pai Showroom - Vijayanagar - Bangalore,
with the price of around (24K) - the sales persons gave all the wrong information about the TV features.

When it fixed in house and checked what ever the features the sales persons told it is not available.
Complaint comments  Read comments Complaint category TVs

Samsung India — refrigerator

 Ranjit Bhattacharyya on Jul 21, 2017
Please note that I purchased a Refrigerator, REF-SD-125 L to 200 L, SAMSUNG RR1915CCASA/192LTR REF, SL no 0837 on 21-04-2014. During defrosting (for taking out raw food ingredients from deep fridge for cooking), the water accumulates in the non-detachable container attached outside the fridge. It is supposed to be evaporated, as told to us during fridge installation, when fridge is re-started & run for quite a long time. But this does not happen & the container has become water reservoir. It has become a ideal place for mosquitoes to increase their nos. I think it's a design fault & some remedial...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — service center

 Kokilavani Ramaraj on Jul 21, 2017
On checking with the service center for the replacement of the screen (Samsung J7 prime), it was told that the screen can be replaced in a week. Later there was no response from service center for more than a month. Not easily reachable through phone as well.

First time, it was told that order can be placed without surrendering the phone and an order was taken. After a week the screen reached the center, I was told that, there is some issue and cannot be replaced . I was asked to wait for another week so that they can place a new order. But its been a month later, I was checking...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — display under warranty but yet not replaced

 masumamehta on Jul 21, 2017
I have visited authorised service station of samsung solution provider at vidhyadhar nagar jaipur for display replacement of galaxy a7 due to damage service station got it replaced and delivered the phone.

eight days later the phone screen went black all of a sudden while i was on a call i went back with the request to change the display as it is under warranty for three months but they denied the plea saying it is damage not covered under warranty however there were no damage on screen as mentioned in report also i have already paid 6000 rs for display change .the part should be...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — 345 litres samsung refrigerator with convertible freezer

 billykay on Jul 21, 2017
I have bought a samsung refrigerator with convertible freezer on 13th of July 2017 from Master world, Gandhi marg, Railway Road, Aligarh, UP with model no. RT37M37245L and I have complained several times to the customer care about the faults in this refrigerator but I have yet not been given any solution. It takes 6 hours or more to make ice and water droplets start dripping from everywhere in the freezer and it becomes all wet inside the freezer every now and then. Every engineer that comes only tell me that its normal and does nothing. They all are trying to pass the time so that it gets out of...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — air conditioner

 Nitin Navratan Saini on Jul 21, 2017
Hello,
My name is Mohit saini, I live in Pilkhuwa (Hapur). I have purchased samsung air conditioner, I am very disappointed with its service, it was not properly installed in my room and I have already login the complaint four times but not respond. The AC is not working properly no service is being given to me. The service quality is very poor. Can anyone take a look for my problem. Thank you!
Mohit Saini
7500000864...
Complaint comments  Read comments Complaint category Appliances

Samsung India — smartphone galaxy a5 2016

 Divy Mohan Srivastava on Jul 21, 2017
I purchased my phone ( samsung galaxy a5 2016) on 15th may 2016. from the starting days but buying it, my phone was showing heating issues. i approached the nearest authorized service centre of samsung but the person assured me that it happens with this phone. this issue of overheating became persistent which lead to other problems within phone.
now from april last 2017 my phone battery started draining very quickly.
i was unaware about the fact that my inbuilt battery was damaged so badly because of over heating that it was about to burst.
now i approached the service centre...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — horrible service - request number 4240940979 and 4240941371

 Tennyle Murzello on Jul 21, 2017
I have been calling Samsung for the past 1 week to send a technician to repair my fridge and washing machine. and all I get told is" we are extremely sorry that no one has come, someone will definitely come today" this is total bull ####. HORRIBLE service I have ever received. how difficult is it to send your person to repair my fridge and washing machine. I realised there are so many people complaining about the service and there is no help from Samsung. I mean you are cheating your customers. the least you can do for me is send someone to repair my fridge and washing machine. if you...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — complain agianst service centre patna,service center -000341538

 dineshsett on Jul 21, 2017
Sir,
humble request to you, please to take a notice on some illegal work to customer product and wrong information and wrong norm created by mobile service center no-00003415308, BAIDNATH ELECTRONICS, PATNA -800020.
1.that, when customer go to the service center for adapter problem, service center check it and only problem in adapter not in mobile or data cable.
a.then after service center say, " short out of your adapter problem, submit your mobile and wait for a while"
customer say "why submitting my mobile only problem in adapter "
service center say"company...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Samsung India — refrigerator

 Sonal Hada on Jul 21, 2017
The Samsung company has harassed immensely with regard to giving the compensation reg an irreparable fridge which is within the 5 year warranty.The bill is with us and it has been serviced several times in a span of 4 years or so.The mechanic called Debashish refused to gv a written report and advised that a new fridge would be needed.The senior staff/managers too were negligent and habe a couldn't care less attitude.They say one single sticker is missing which was pasted inside refrigerator but bill and all other stickers like back sticker are there.Besides how come they serviced the fridge for...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — tv not working

 Jumana Yusuf Pardiwalla on Jul 20, 2017
Pls note i had prchased samsung tv wih built - in airte dth set up box model uak05570 on 24/10/16. Initially tv was working but recently im not able to view any airtel channel. Accdgly i got it checked fm airtel for my dish antenna performance and i was told that the tv software is outdated and needs to be upgraded.
Samsung cust. Care was contacted and a complained was lodged on 13/07/17 no. 4240710181, and was assured that the tv software will be upgraded withing 24hrs. But most regretably no one has called or attended fm samsung inspite of everyday calls to cust. Care and being promised...
Complaint comments  Read comments [1]Complaint category TVs

Samsung India — samsung galaxy on7

 Pokharia on Jul 20, 2017
I bought a samsung mobile last year and it hasn't been one year yet and the samsung mobile battery has gone faulty. They said that i would be charged rs. 1500 for the battery even though the battery is covered under warranty. They are saying that there are scratch marks on the battery which is totally untrue. The marks are on the copper plates which are due to the plates fix on the copper protuberances on the phone. When i talked to the manager in samsung, she was rude and declared that i tampered with the battery, so there would be a charge to replace the battery. I would never buy another samsung...
Complaint comments  Read comments [2]Complaint category Products & Services

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