Samsung India Customer Care
Samsung India Electronics Pvt. Ltd.
Customer satisfaction rating: 27%
Submit a Complaint
12602
COMPLAINTS

Samsung India Customer Care

Samsung India Electronics Pvt. Ltd.

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Address
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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318

Phone:
Phone:
+91 89 3993 9899
[Customer Care]
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404
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162
+91 12 4488 2122
[Head Office]
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237
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+91 12 4488 1234
[Head Office]
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113
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43
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119
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59
up
43
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20
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69
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49
+91 98 3502 2547
[The Mobile Villa]
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38
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21
+91 99 3400 0000
[S.S. Enterprises]
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18
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14
+91 99 3900 0000
[The Mobile Villa]
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24
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26
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6
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9
+91 12 4488 1415
[Head Office]
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12
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16
+91 93 3410 2043
[S.S. Enterprises]
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5
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10
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11
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16
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+91 61 2265 5588
[Mobile Collection]
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3
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10
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16

Additional info
Support Center

Store Locator

Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:
+91 12 4488 1234
+91 12 4488 1415
+91 12 4488 2122

Mumbai
2R Tech Park, Nirlon Complex, Next to Hub Mall, Off Western Express Highway, Goregaon East, Mumbai 400063
Tel:
+91 22 6677 2000
+91 22 3030 8282

Noida
A-1, Sector-81, Noida Phase-II, Noida 201301
Tel:
+91 12 0401 1900

Mumbai
Shop No 8, 9, A 1, Khira Nagar Chs, Opp. BATA Showroom, SV Road, Santacruz West, Mumbai 400054
Tel:
+91 22 6675 6951

Delhi
A-25, Mohan Coop Indl Area, Badarpur, Delhi 110044
Tel:
+91 11 4366 1234

Ahmedabad
F/102, Parth Complex, Swastik Char Rasta, Navrangpura, Ahmedabad 380009
Tel:
+91 79 2646 1735

Jaipur
37-38, Barwara House, Nidhi Kamal Tower, Ajmer Road, Jaipur
Tel:
+91 14 1404 8800

Jaipur
37-38, 1st Floor Barwara House, Ajmer Road, Sodala, Jaipur 302006.
Tel:
+91 14 1404 8800

Patna
Maurya Lok , Block-A , Shop No. 15, Near SBI ATM, New Dakbungalow Road, Patna Secretariat, Patna 800015
Tel:
+91 61 2220 0351

Patna
Ground Floor, Ahluwalia Building, New Dak Bunglow Road, Dak Bunglow Road, Patna 800001
Tel:
+91 61 2221 4073

Mobile Collection
Dak Bunglow Road, Patna 800001
Tel:
+91 61 2265 5588

The Mobile Villa
Verma Centre, Ground Floor, Boring Road Corner, Patna, Bihar 800001
Tel:
+91 98 3502 2547
+91 99 3900 0000

S.S. Enterprises
South Gandhi Maidan, Near Canara Bank, Patna, Bihar 700001
Tel:
+91 93 3410 2043
+91 99 3400 0000

Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+91 44 6654 5500

Bangalore
No.13, 3rd & 4th Floor, Crm Chambers, Opposite To Yes Bank, Kasturba Road, Bangalore 560001
Tel:
+91 80 3030 8282

Bangalore
No.8, West Of ChordRoad, 2nd Stage, Mahalakshmipuram Layout, Bangalore 560086
Tel:
+91 80 3030 8282

View More Information...

Customer satisfaction rating
27%
Complaints
12602
Pending
1122
Resolved
3087
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So far so good - The company responded to our notifications and is working on resolving complaints.

Samsung India related photos (1749)

Samsung India Complaints & Reviews

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Samsung — complaint against samsung digital inverter ac

 reddy9966 on Oct 24, 2017
I bought a SamsungAC(AR18HV5NFWKN) for Rs 45000. Invoice no: JH/CR14/3776 on May 8th 2014. After completing of one year 8 days(May 16th 2015). I had the first major problem with this product. The service engineer reported that the MAIN PCB of outdoor had to be replaced and back to home on June 24th 2015 with the bill of 10, 622 Rs. I had paid
Rs 6000 amount .Again after on 25-2-17 I had the same problem with this product. On 27-3-2017. I had a call from service center and telling that the Main PCB had not working it should be replaced and the cost for service is up to 10, 658 Rs and gave...
Complaint comments  Read comments Complaint category Products & Services

Samsung India — galaxy note 4

 Vishesh123456 on Oct 23, 2017
2 months back after update the phone started to reboot frequently, so much that i could not even use it.
After sometime it started showing "emmc failed" while rebooting and failed to reboot.
Till now its impossible to use this phone.
Even after keeping device with utmost care if device can get damaged by an update what is the use of buying such high end and flagship devices.
Shoud i approach consumer court for this?...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — phone repair

 Tinni Dutta on Oct 23, 2017
I gave my phone to service centre for repairing home key but they exchange my parts and now my phone is completely dead but they denied to repair it. I also called customer service but they could not help me my reference no is 3721737136 and bill no is 4247419560. I want my phone back with repairing or refund my money. Otherwise i will consult with consumer forum....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — pathetic service and warranty

 chinnasarma on Oct 23, 2017
To
The respected sir,

My name is k. Praveen kumar from hyderabad. I am using samsung galaxy on 7 from last november 2016. After using some days my nephew dropped a keychain on mobile it occurs a mild crack in top right side of the mobile. Still handset working very well till date.

Two days back suddenly it was stopped working. Later i came to know that it was battery problem. Today on 23-10-2017 i gave my mobile to service centre at mehdipatnam. They told me that they can not claim under warranty due to touch broke. I told them that it was not broken working...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — installation of samsung led 40'' tv-regarding

 surendersinghiaf@yahoo.com on Oct 23, 2017
Please check my record for mob. No. 9015536576, faced worst complaint solution for installation of 40' led tv from your side. Details of tv may be searched from my registered mobile no. Details. May i know that corner stand may be provided instead of wall mount stand as free at the time of installation?, customer care most worst experience in my 52 years of life....
Complaint comments  Read comments Complaint category TVs

Samsung India — ref complaint no. 4247850599

 bansal.kishan@gmail.com on Oct 23, 2017
Respected sir,

I am going through extreme humiliation by your service center network people here. The case is as follows:
I bought one refrigerator of samsung back in 2012 – now its compressor is not functional anymore and i logged a complaint with your customer case (# ref complaint no. 4247850599). Since it is being so long since i bought this item, i have misplaced by purchase bill. I mentioned this to the customer care representative and they mentioned that the bill is not required in this case and your complaint will be handled without it. As there are other ways to...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — complain

 Dr Daisy Das on Oct 23, 2017
Sir,
I am totally disappointed by the service provided by you. My refrigerator being model no. 0450 rt24m is not working since last two months, aaccordingly i have put a complain against it over phone, one engineer came and changed a capsule fuse but it doesn't work, again we called and again a mechanic came, changed the motherboard, but that too gone in vain, on last 16th oct we gave a complain but till date we didn't get any response from you, sorry to inform you that we r totally fade up. Don't you think that its a long time to not respond a customer since 16th oct 2017?...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — complaining against the dump, product and poor service complaint no.4246382339 dt 3.10.17

 Sushmai Pande on Oct 23, 2017
I had purchased a 32 in led tv from samsungin mar - 2017. From the date of purchase to till the date 23/10/17 that led tv has a sound issue. I had complaint many times, sometimes engineering visit and said that its not a tv problem but its a set top box problem... Finally he agreed that led's sound card has to be change.. Now i have call to samsung and their service center m/s keytech service, many time but no satisfactory response from samsung and their service centre... From last one month there is no sound in my tv......
Complaint comments  Read comments Complaint category TVs

Samsung India — display has turned black for samsung galaxy j7 pro for 1 month 25 days old phone

 pushpanjali.308@gmail.com on Oct 23, 2017
Dear team, with deep regret i would like to inform that my new samsung galaxy j7 pro, which i purchased on 28-08-2017 has turned out to be black in the display screen, without any reason. One fine morning i saw that the display screen has turned out to be black on a small spot and then now it has started increasing. It's not even two months that i have purchased this new phone. The details are as follows:
Model no : j-730 black
Monile sl no. Rz8j711ymvj
Imei no: 358674080291131
The cash memo has been attached....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — problem in display

 Sonu46 on Oct 23, 2017
I have bought a samsung j7pro now it's display is damaged and then i have gone to service centre now they are behaving rudely to. Me saying that i have to change it's lcd which will cost around around 550rs inr. So why should i pay that my phone is already in warranty period. I hope samsung wouldn't lose its loyalists and also hope that they would give 1 time replacement offer to early buyers like me....
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Samsung India — samsung mobile model a5 2016 (mb. no. 84277 11011)

 Manpreet S on Oct 23, 2017
My samsung mobile a5 2016 is dead due to battery problem. I already complaint to you about this but not any responsed me so kindly solve my issue. The above said problem is share with you many times but now this compaint is final afterthat i spread the bad experience on social media and also taking action regarding this behaviour of samsung company...
Complaint comments  Read comments Complaint category Mobile Service Providers

Samsung India — ac

 Shaival Thakkar on Oct 22, 2017
Dear concern,
My samsung triangle ac is not working since 2 month and same has been informed and twice or more technicians came and bought inform part which are not working in compresser how ever ac is not working.in the last ettemt he said we are not able to repair it so you will receive a call from company side for further process but still no body has visited. I have recived few calls after that but i was not in town..

I hope u have understood the issue.....
Complaint comments  Read comments Complaint category Appliances

Samsung India — a8 handset

 Sunil kumar goenka on Oct 22, 2017
Complain no 4247439669 on line complain no 3710288964 no respons by compani at this time our complain regarding your call on my phone 21 10 2017 at 1 pm and say to me your problem solve to at 5 pm today and seen the problem and solve but no your repersantative visit and time pass and no any call and our problem stay i am go outside katihar on this week so our problem solve argently...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — s7 edge screen replacement

 Vignesh30S on Oct 22, 2017
I've purchased samsung galaxy s7 edge on aug 2016. My screen was broken a month back and there is no one time screen replacement offer for people who bought before sep 2016. I bought it for a higher price 53k, but samsung doesnt give such offers to loyalists who buy their flagship phones immidiately after the launch. I hope samsung wouldn't lose its loyalists and also hope that they would give 1 time replacement offer to early buyers like me.
Look firward to hearing from you.
Vignesh
Vignesh30bas@gmail.com
+91-9535649880...
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Samsung India — complaint about my brand new j7 pro

 Rkk@1 on Oct 22, 2017
This happened second time with me - i brought a samsung j7 pro, faced a problem with speaker within 14 days, got a replacement for it, but faced same problem with speaker and display with replaced device too, its not even been a month i got that, samsung team being very rude to me, i'm really disappointed with samsung if you treat your customers this way then better shutdown the company cause you are not satisfying your customers as promised the devices you manufacturin is not of the standards you say, i request some one to resolve my concern asap...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Samsung India — worst service center - venkateshwara service, mmda chennai

 sathish3886 on Oct 22, 2017
Really really i'm disappointed with your samsung washing machine service to me. I'm using all of your brand in my house hold. And really happy to think and say that... But today im totally disappointed with you service center and service person. I have spend nearly 1500 for service my washing machine.. That charged only for powder and not did anything with machine. And service person is not did anything work. Still my issues has been not fixed. I'm directly contact the authorized samsung service center. I will attach my invoice copy which they provide.. They forcely sale the cleaning powder to me...
Complaint comments  Read comments [2]Complaint category Washing Machines

Samsung — service related and average problem

 GOVIND s thapde on Oct 22, 2017
Hi u give your mobile samsung a510

But my displays is damge i repair mobile but my handset neo displays make after my mobile batry pikup his very low becyse new displays is make

Old displays that time my pikup is good but ghat timd very low

I give your payment is rs 5830

But your service center is very bad serves give me and otharr customsr

So that time i very harasnebt becoys j need dusply properly make but you created my batry problem so thst timd i not your payemnt becoyse your problem u only dusply problem but your...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — very bad service on tv repair

 kkb999 on Oct 21, 2017
I had raised complaint with samsung for my 40inch smart led tv and they visited on 12th and they confirmed that need to replace mother board i greed and they mentioned they ordered the part it will be coming soon later i got the message saying your complaint has been closed as no response from customer when i called samsug they don't have any clue how it got closed and they don't have clue part has been ordered or not. When called service engineer he is using abusive language...
Complaint comments  Read comments Complaint category TVs

Samsung India — samsung j7 next

 Ajju Kaspale on Oct 21, 2017
Hello,
I'm having samsung j7 next.. Recently 12 days ago i bought it. Today in the afternoon it's battery got blast, don't know how this accident were very fearfull... I thought samsung was the best choice but i was wrong... So now i started hate to samsung mobiles.. Worst fear ever.. That was very bad experience.. I mean new mobile get blast like this.. So dangerous...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — post sales service chennai

 Madhabi Banerji on Oct 21, 2017
Installation service post sales in chennai is deplorable.
The team leader of the installation dept even suggests to go ahead and complain to the head office.
Obviously samsung does not invest on training its staff to even speak courteously to a customer, not evenwhen samsung is at fault.
Request no.4247724648 purchased a refrigerator from dealer in chennai on 18/10/17. It is 21/10/17 samsung hasnt had the time to install the product because they are busy with "heavy diwali sales"...
Complaint comments  Read comments Complaint category Refrigerators

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