Samsung India Customer Care
Samsung India Electronics Pvt. Ltd.
Customer satisfaction rating: 18%
Submit a Complaint
11166
COMPLAINTS

Samsung India Customer Care

Samsung India Electronics Pvt. Ltd.

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Address
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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256

Phone:
Phone:
+91 89 3993 9899
[Customer Care]
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+91 12 4488 2122
[Head Office]
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+91 12 4488 1234
[Head Office]
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63
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28
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15
+91 98 3502 2547
[The Mobile Villa]
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31
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16
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52
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37
+91 99 3400 0000
[S.S. Enterprises]
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14
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9
+91 99 3900 0000
[The Mobile Villa]
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17
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16
+91 12 4488 1415
[Head Office]
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11
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14
+91 93 3410 2043
[S.S. Enterprises]
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9
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+91 61 2265 5588
[Mobile Collection]
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Additional info
Support Center

Store Locator

Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:
+91 12 4488 1234
+91 12 4488 1415
+91 12 4488 2122

Mumbai
2R Tech Park, Nirlon Complex, Next to Hub Mall, Off Western Express Highway, Goregaon East, Mumbai 400063
Tel:
+91 22 6677 2000
+91 22 3030 8282

Noida
A-1, Sector-81, Noida Phase-II, Noida 201301
Tel:
+91 12 0401 1900

Mumbai
Shop No 8, 9, A 1, Khira Nagar Chs, Opp. BATA Showroom, SV Road, Santacruz West, Mumbai 400054
Tel:
+91 22 6675 6951

Delhi
A-25, Mohan Coop Indl Area, Badarpur, Delhi 110044
Tel:
+91 11 4366 1234

Ahmedabad
F/102, Parth Complex, Swastik Char Rasta, Navrangpura, Ahmedabad 380009
Tel:
+91 79 2646 1735

Jaipur
37-38, Barwara House, Nidhi Kamal Tower, Ajmer Road, Jaipur
Tel:
+91 14 1404 8800

Jaipur
37-38, 1st Floor Barwara House, Ajmer Road, Sodala, Jaipur 302006.
Tel:
+91 14 1404 8800

Patna
Maurya Lok , Block-A , Shop No. 15, Near SBI ATM, New Dakbungalow Road, Patna Secretariat, Patna 800015
Tel:
+91 61 2220 0351

Patna
Ground Floor, Ahluwalia Building, New Dak Bunglow Road, Dak Bunglow Road, Patna 800001
Tel:
+91 61 2221 4073

Mobile Collection
Dak Bunglow Road, Patna 800001
Tel:
+91 61 2265 5588

The Mobile Villa
Verma Centre, Ground Floor, Boring Road Corner, Patna, Bihar 800001
Tel:
+91 98 3502 2547
+91 99 3900 0000

S.S. Enterprises
South Gandhi Maidan, Near Canara Bank, Patna, Bihar 700001
Tel:
+91 93 3410 2043
+91 99 3400 0000

Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+91 44 6654 5500

Bangalore
No.13, 3rd & 4th Floor, Crm Chambers, Opposite To Yes Bank, Kasturba Road, Bangalore 560001
Tel:
+91 80 3030 8282

Bangalore
No.8, West Of ChordRoad, 2nd Stage, Mahalakshmipuram Layout, Bangalore 560086
Tel:
+91 80 3030 8282

View More Information...

Customer satisfaction rating
18%
Complaints
11166
Pending
2791
Resolved
1775
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Samsung India related photos (1457)

Samsung India Complaints & Reviews

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Samsung India — Gas problem in freezer - no proper response from samsung

 ash0502 on May 27, 2017
We have purchased a samsung freeze just a year ago and they provided warranty of it and we found that since last 6 days gas is leaking from freezer.

we tried to contact many time with samsung customer care, I executive team and other person but no proper response was found.

Insteaes of providing resolution they have shown our mistake in that.

This is really ridiculous services from samsung team.

model number - rr23k274zuz one door
purchase in 2016
city baran district rajasthan..

It has been purchased from akshat...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Quality Issue in Samsung Galaxy ON8

 sumitaghosh on May 27, 2017
I am pasting my email here which was sent to Samsung but not response.

Good afternoon Mr Hong,

Hope this email fine you well.

Sorry to bother you for such a small issue for Samsung but "Big Issue" for me.

Samsung slogan "Imagine the amazing things we can build" is making my self to think about its quality and services for long time relationship by in my case everything is shattered.

I am loyal and continue user of Samsung Brand and in my family and circle i would always suggest Samsung Brand only by knowing its quality and...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Samsung Galaxy J7 Prime

 Nannu111 on May 27, 2017
Hello sir,

I have purchased Galaxy j7 prime last month and i am facing serious issues with this device i have repaired this handset from customer care once and again other issues are coming.

New problems. This handset has hanging issues, giving electrical shocks, sim networks are not there, no internet and now customer care is not listening to my issues.

All i want is to replace this handset as this has some major issues thay i dont think i can continue with even after another repair.

If you still want to repair then please give me in...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Mobile replacement

 Kiran Gole on May 27, 2017
Dear,
I was purchased samsung c9 pro black 64 gb mobile on 26th April 2017. I indicate my mobile front camera blur issue. Than I go to service center & submitted mobile on 9th May 2017 but still 26th May 2017 I have not received my cellphone back. In between I have visited 7 to 8 times but did not get proper solution for my problem. I am faid up with all this nonsense I have loss my business also. So do something about this

Thanks & Regards
Kiran Gole
M.9594342022...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Refrigerator

 jyotsnarana on May 27, 2017
It not working ... display light is blinking continuously.
complaint no. 4237200564
Mobile no. 9825825648/9898426777
i have complained on 25th morning 9.20 a.m & till today service engineer has not attended the complain.
Samsung service is very very poor, i cant suggest anyone to buy samsung products.
Now i want to resolve it immediately today 27th May before first half. If is not resolved i will contact to higher authority by today evening....
Complaint comments  Read comments Complaint category Appliances

Samsung — For Samsung galaxy s8+

 Vinod Suthar71 on May 27, 2017
Sir
Recently 3 weeks Before i will bought the new samaung galaxy s8plus Who has the most Powerfull Cellphone of 2017 & Samsung Said That It is water Resistance Phone...
One suddenly a glaas of water drop down on it and its not working Now the cellphone totally Damage But Samsung said that the water proof Specification Is not Our Responcibilty...
I have humble request to you pls solve my problem...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — I want to return my order

 Srikanth Kyasa on May 26, 2017
I am order Samsung combo offers in the box to 25000 man power bank and their phone and 64GB memory card mention but in the box I have received in only 8 GB memory card and power bank is very totally damage and earphone local
Total fake productsin web site
I want to return the product please give me cash back my amount 1049/-
Please...
Complaint comments  Read comments Complaint category Stock Market

Samsung LED TV — Samsung LED 32" 32J4300

 Raju Ram Rahi on May 26, 2017
Sir i have bought a Samsung LED32" 32J 4300 from Sanjeev K Company, 83, The Mall, Shimla-17100, Shimla on 7-6-2016.
Now LED crap some problem of display as there appears lines of different colours at the bottom of LED and these are wider with the passage of time. kindly redress my problem immediately. my mobile number is 9418120336
Email: rrajurahi@gmail.com...
Complaint comments  Read comments Complaint category TVs

Samsung India — Regarding misuse of the name SAMSUNG

 Anku52 on May 26, 2017
Hi
I am ankush arora from jalandhar week ago i searched a number of samsung service centre and any how i got an number I called on the no pn first ring a lady picks up the ph and tells samsung service centre and asked for the product i have given her all the details she said it will cost u 500 for visting chrgs which is companu policy a person came to my house check the machine and aaid will bring the oarts un morning and will make it done .He took 500 for visting chrges and from 1 week all those are not picking up the phone and today i manage to talk to them and when i said i am going to...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Samsung Refrigerator — Replace the Samsung Refrigerator

 BNnayak on May 26, 2017
I have Purchased a Sumsung Refrigerator from your shop vide invoice no. Dom 31369. Date 16/06/2016.No good result result after replacement of the parts still water is draining and might lead to mishap of house peaple for which the company is responsible. So I request you to replace the Samsung Refrigerator under warranty given by company.

From B N Nayak...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Galaxy S6

 Indiresh on May 26, 2017
I gave my Galaxy S6 which was purchased in Dubai for repair at Samsung mobile exclusive service center located at Kaveri complex Udupi. The complaint was I couldn't switch on the handset. I handed over the handset on 17th May 2017 with the assurance that they will open and let me know the cost of repairing by next day. Unfortunately no one was bothered to call me on the next day. So I again visited their service center on 19th and one of the senior staff named Mr. Sukesh handed over the damaged handset back to me saying that it can't be repaired in Udupi and I should try my luck at Samsung center...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — The freeze problem - Gas problem in freeze

 ash0502 on May 26, 2017
We have recently purchased the freeze from samsung and it is generating gas from freezer. we have contacted many time to samsung office guys, executive team and ceo email but there was no proper resolution.

This is really a bad performance from the entire team and i believe this is not a way to deal with customers.

The product has started occuring problem in just one year and the other freeze of lg is working fine from last five years....
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Service center or customer support not changing my battery even it is under warranty and only 3 months old

 Hack Tech on May 26, 2017
Service center or customer support not changing my battery even it is under warranty and only 3 months old..When i visit service center they told me that ur battery will be changed come after 1 week and then ask them for work order id they refuses to give me work order id by saying that it is not for customers... then i contact service center after week for asking they said me that give ur order id than i told them that they dont give me work order id even after asking
then samsung:'S customer executive told me not possible i told them yes it happens Then they told to visit there again and...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — Your service engineers has cheated me

 Krishna Gopal Mishra on May 26, 2017
Dear sri/ madam i
I had purchased a refrigerator which serial no. 0a544zah201755x & model no. Rt28k3722ut/nl on 15 march 2016 from navrang audio video pvt ltd. Add: d-10 vikas marg laxmi nagar delhi92
Sir from beginning i have suffering low cooling problem. Last one year so many food & vegetables i had waist. I had complaint so many time on your customer care no. From june 2016, & continuous sep, oct, nov dec 2016, & jan feb 2017 every month i was touch in your service engineers & regularly complaint on your customer care but my problem still continue from beginning. On 20 may 2017...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — Regarding Product Delivery

 gauravmalik2004 on May 26, 2017
I have order for TV on March 17, 2017, My order id # 200033360
I was told that delivery will be done in 15-20 days but its still in pending state.
I have submitted 100's of query since then but only getting one irritating response : "We would request you to wait as we are awaiting the revert from concerned department.
We will get back to you within 2-3 working days."

Please do resolve my problem or cancel my order....
Complaint comments  Read comments [1]Complaint category TVs

Samsung India — Product

 Bherttie on May 26, 2017
I bought a samsung 7 prime barely 2 months ago and i must say being the first time using samsung am completely disappointed. The phone got bad within 2 weeks, i visited your office and i was asked to pay 6000rs to fix a phone of less than 2 months. Stop giving bad product to us, it's not fair. If we buy a product with out money, we should get the money's worth....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — The most pathetic service of a 65000 phone

 Amaan Lakhani on May 25, 2017
Recently bought àn s8+ the phone has a sever battery and heating issue.. Went to samsung for replacement of the phone as the phone was in the replacement time zone.. The phone was kept by the technician for a week without any feedback.. Post which when i visited.. I was informed that it cannot be replace as it is got dent.. When informed that the dent is external and the issue is the other problems the technician and the floor manager didn't respond and asked to call the call centre.. The called centre rep was extremely rude and the phone is still lying with samsung without any support the most...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — About refrigerator replacement

 rahulsonthalia on May 25, 2017
I had purchased a refrigerator of samsung company at 30-4-2013 due its manufacturing defect one pipe line is leaked due to that water is filled in its whole body from starting day we could't understand but slowly slowly fridge working capacity gradually goes down we call service centre they are telling us we can't repair this we will refund u deducting depriciation @rate 22% per year means 25000 costing 22%*4 =88% deduction 3000 they will refund what ill do of 3000 its manufacturing defect they should replace from new refrigretor costumer name rahul sonthalia address; 310 vaishali pride minocha...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Samsung Ac repairs

 K.sampath kumar on May 25, 2017
This is my second complaint. Hope at least they will respond this time. Due to damage of small connection cord of display unit is not working. I have called company technician & after checking the unit he told display unit is alright but due to damage of cord power supply is not going to unit. Hence the cord is to be replaced. But your company technician he wants to get some business for his firm told that entire display unit is to be replaced which costs nearly 2500/-. The company technician is cheating the customer and being a loyal one ror his firm. Pl use your good office to settle the issue-sampath...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Samsung India — Mobile repair for manufacturing defect

 lokeshka on May 25, 2017
We had given our mobile phone for repair of manufacturing defect at samsung authorised dealer - m/s heart beats 44/1 elgin road, kolkata 20, but even after 4 months, the shop keeper has refused to return the mobile phone to us.
Receipt no. 3105
Date 30.01.2017
Customer name : suman agarwal
6f chandranath chatterjee street
Kolkata-20
Iemi 359710055647961
9830077358...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

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