Samsung India Complaints & Reviews

Bought a Samsung Fridge through Croma Porvorim Goa on 20/12/2024 along with extended warranty for another 2 years. As the rubber gasket was coming off I complained to Croma om 11th Dec 2025 .Croma sent someone from Samsung. Between Croma and Samsung each one says the other is responsible. Finally this evening, Mr Rakesh Hosamani of Croma said that I will have to pay for the gasket despite being inside the fridge they call it an accessory....

I am honestly shocked and extremely disappointed with the situation I’m facing with my Galaxy Z Flip 6. The phone has suddenly stopped charging properly through the USB port, and now only charges wirelessly or when folded.

For a device that costs more than ₹1 lakh, this is completely unacceptable. I bought a premium device expecting long-term reliability, not a major charging failure after just 1.5 years.

The...

Dear Sir,

We registered the request with samsung regarding AC not working..as per them samsung is not manufacturing faulty AC part PCB now because of that they are unable to help..now they can help with 10 percent depreciation amount. At the time of purchase if they have mentioned within few years AC unit not working and
Samsung unable to help...we not have purchased Samsung AC

Appreciate your kind...

Buying a flagship Samsung device was supposed to mean trust, quality, and premium experience. Unfortunately, my Samsung Galaxy Z Flip 5 (Model: SM-F731B) has turned into a nightmare.

This is the second time I have faced a hinge and display crack issue along the fold line. The first time it was repaired under warranty, and now, within months, the same defect has reappeared. The authorized service centre’s report clearly mentioned...

After being a loyal Samsung customer for years, I’m extremely disappointed with the recent experience I’ve had with their service team.

I purchased a Samsung washing machine in Dec 2021. In August 2024, the motor failed and was replaced by Samsung under warranty. However, within just 1.5 months, the machine stopped working again — this time due to a *cracked tub*. Clearly, something went wrong during the previous repair.br...

📅 Complaint Details:

Product: Samsung Washing Machine – Model WW12DG5B24AXTL (INOX)
Purchase Date: 07 February 2025 (via Amazon – Dawntech Electronics Pvt. Ltd.)
Service Request Number: [protected]
Date of Issue: 13 October 2025
Location: Chennai

🧩 Description of the Issue:

I am filing this complaint to bring to light a deeply unethical and misleading service...

Subject: Urgent Request to Resolve Refrigerator Issue

Dear Sir/Madam,

My refrigerator was repaired on 07/10/2025, but the issue still remains unresolved. The service team informed me that a new compressor had to be purchased and that it would take a week for delivery. The compressor was delivered yesterday, and an engineer visited around 5 PM. He mentioned that the motherboard also needed to be replaced, costing...

I had made a purchase of Refrigrator through prepaid online video order number [protected] with assured delivery date on 1 oct 2025 but on tracking page it was mentioned as attempted delivery on 3 oct 2025 the concern was raised through customer care but ever since product delivery date is shifting day by day
And yet to be delivered
The call center customer care has mechanized reply and complaint through online support only...

I had purchased my phone on 22.9.2022 and ironically on 24.9.2022 i faced the problem of green line on my phone and after collecting data was made aware that samsung is going for free screen replacement for issues in the phone due to technical issues from the company side.As i reached the customer service center to submit my phone i was informed that the phone is late by two days to be covered.I also raised the question that i could only...

I was purchased new mobile from Samsung's authorized dealer on 1-Oct-24 . Since purchase, I am facing Mobile extreme heat & poor battery back up. I was visited Samsung authorized service center multiple times. 1st visit- They format my phone, 2nd Visit- They replaced mother card. but still problem not resolved. I was wrote mail to Samsung MD & got call from Samsung office too. I was requested Samsung MD office person to replace this defective...

I have booked a mobile phone Samsung A36 from Samsung shop with order id [protected]. The delivery date was was 27th August. They are neither delivering my order nor they are providing the refund....

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding my Samsung fully automatic washing machine, which I purchased on March 27, 2023.

Unfortunately, within just two years o[censored]sage, the machine has caused us repeated inconvenience due to frequent malfunctions.

Despite several service calls and repeated part replacements, the machine continues to show problems. Each time your service...

I purchased a Samsung washing machine (Model: WW80T504DAB/TL, Serial No: 050B5PBWC00149) on 16 Dec 2023. On 3rd August 2025, the machine stopped working. Samsung's technician found that the rat protection shutter — which should have been installed during installation — was left open, leading to rat infestation and internal damage.

This is a clear case of negligence during installation by Samsung’s technician....

I purchased a TV from Samsung India (Order ID: [protected]) in the last week of May 2025, while I was visiting India for a one-month vacation.

Upon delivery, the TV was found to be damaged. The Samsung service team inspected it, collected the defective unit, and assured a replacement. However, the replacement was never delivered. Since I had to return to the U. S., I had no choice but to refuse the delivery attempt in my absence.

On July 17, 2025, I received an email from Samsung stating that a refund of ₹372, 991 was initiated and would reflect in 5–7 business days. Despite this and multiple follow-up emails, I have not received the refund to date.

I request immediate intervention and resolution.

Door of the refrigerator once opened it becomes very difficult to open second time instantly as the door becomes very tight. have to wait for 2 minutes before opening again....

Samsung Microwave – Same Issue Again & Again, Worst Service Ever!

I bought a Samsung Microwave Oven (Model: DE68-04244H) in 2024, and within just 1 year, I’ve had to raise more than 7 complaints. This product is full of problems — it's clearly defective and not reliable.

A technician visited a few days ago and confirmed the issue is from Samsung's side. He said a specific part inside the microwave is faulty. What’s worse is that this exact same issue happened before, and they already changed that part once. But now, the same problem has come back again!

Ongoing issues I’m facing:

Sometimes the microwave doesn’t even turn on

Sometimes the display stops working

Sometimes it overheats

Sometimes it makes unusual loud sounds

This is not a small issue. It’s a clear sign of poor build quality and a serious defect.

Now that Samsung knows the issue is on their side, they have completely stopped responding. They don’t answer my calls, and in many cases, they disconnect as soon as they see my number. This is highly unprofessional and disrespectful.

@Samsung @SamsungMicrowave @SamsungCustomerService – you have provided me with a faulty product and now you’re avoiding your own responsibility. What kind of service is this?

I no longer want this product. I demand a replacement or full solution immediately.
Until that happens, I’ll continue to warn others — ❌ Do NOT buy Samsung appliances. Same issues again and again, and worst customer support ever.

Hi, I have purchased a Samsung TV, and now the sound clarity is having a problem. I have tried to contact customer support many times, but they always say they are coming today to troubleshoot the issues, but they never came. They are closing my complaint without even contacting us.

I tried contacting the customer care online but that time there are no one to support and they arranged a call back when I'm not in home. Provided an alternative contact and asked them to contact to that number, still now we haven't received any support.
I gave almost 50, 000 rupees for the TV but there is no support I got when it is having an issue

I am writing to escalate an unresolved issue regarding a repair request for my Samsung washing machine, which remains under warranty. Despite multiple attempts to seek updates through customer care and service center, I have received no meaningful response or resolution. Below is a detailed timeline of events:
June 25, 2025: I raised a repair request for my washing machine (9KG)
June 26, 2025: A technician visited my home, assessed...

Dear Mr Sanjeev Kumar,
CEO - Samsung India

I am writing to formally express my deep dissatisfaction with the persistent malfunctioning of my Samsung refrigerator (Model: RT65B7058BS/TL, Gross Volume: 670L, Year: 2022), purchased on 30 August 2022, and the grossly inadequate service response received from your Service team in Bengaluru over the past year.

Despite numerous service requests, repeated technical...

I had purchased sumsung washing machine on 02 Aug 2022 and it was on warranty period upto 02 Aug 2025. I had lodged a service request on 30 Jun 2025 with reference number [protected] but despite several follow-ups, the issue remains unresolved. I am extremely disappointed with the delay in service for my Samsung washing machine.