Samsung India Customer Care
Samsung India Electronics Pvt. Ltd.
Customer satisfaction rating: 27%
Submit a Complaint
12581
COMPLAINTS

Samsung India Customer Care

Samsung India Electronics Pvt. Ltd.

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Address
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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774
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317

Phone:
Phone:
+91 89 3993 9899
[Customer Care]
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400
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161
+91 12 4488 2122
[Head Office]
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237
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113
+91 12 4488 1234
[Head Office]
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113
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42
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119
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59
up
43
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20
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69
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49
+91 98 3502 2547
[The Mobile Villa]
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38
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21
+91 99 3400 0000
[S.S. Enterprises]
up
18
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14
+91 99 3900 0000
[The Mobile Villa]
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23
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26
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6
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9
+91 12 4488 1415
[Head Office]
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12
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16
+91 93 3410 2043
[S.S. Enterprises]
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5
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10
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11
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16
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10
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16
+91 61 2265 5588
[Mobile Collection]
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3
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10
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9
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16

Additional info
Support Center

Store Locator

Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:
+91 12 4488 1234
+91 12 4488 1415
+91 12 4488 2122

Mumbai
2R Tech Park, Nirlon Complex, Next to Hub Mall, Off Western Express Highway, Goregaon East, Mumbai 400063
Tel:
+91 22 6677 2000
+91 22 3030 8282

Noida
A-1, Sector-81, Noida Phase-II, Noida 201301
Tel:
+91 12 0401 1900

Mumbai
Shop No 8, 9, A 1, Khira Nagar Chs, Opp. BATA Showroom, SV Road, Santacruz West, Mumbai 400054
Tel:
+91 22 6675 6951

Delhi
A-25, Mohan Coop Indl Area, Badarpur, Delhi 110044
Tel:
+91 11 4366 1234

Ahmedabad
F/102, Parth Complex, Swastik Char Rasta, Navrangpura, Ahmedabad 380009
Tel:
+91 79 2646 1735

Jaipur
37-38, Barwara House, Nidhi Kamal Tower, Ajmer Road, Jaipur
Tel:
+91 14 1404 8800

Jaipur
37-38, 1st Floor Barwara House, Ajmer Road, Sodala, Jaipur 302006.
Tel:
+91 14 1404 8800

Patna
Maurya Lok , Block-A , Shop No. 15, Near SBI ATM, New Dakbungalow Road, Patna Secretariat, Patna 800015
Tel:
+91 61 2220 0351

Patna
Ground Floor, Ahluwalia Building, New Dak Bunglow Road, Dak Bunglow Road, Patna 800001
Tel:
+91 61 2221 4073

Mobile Collection
Dak Bunglow Road, Patna 800001
Tel:
+91 61 2265 5588

The Mobile Villa
Verma Centre, Ground Floor, Boring Road Corner, Patna, Bihar 800001
Tel:
+91 98 3502 2547
+91 99 3900 0000

S.S. Enterprises
South Gandhi Maidan, Near Canara Bank, Patna, Bihar 700001
Tel:
+91 93 3410 2043
+91 99 3400 0000

Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+91 44 6654 5500

Bangalore
No.13, 3rd & 4th Floor, Crm Chambers, Opposite To Yes Bank, Kasturba Road, Bangalore 560001
Tel:
+91 80 3030 8282

Bangalore
No.8, West Of ChordRoad, 2nd Stage, Mahalakshmipuram Layout, Bangalore 560086
Tel:
+91 80 3030 8282

View More Information...

Customer satisfaction rating
27%
Complaints
12581
Pending
1123
Resolved
3068
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Samsung India related photos (1746)

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Samsung India Complaints & Reviews

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Samsung India — post sales service chennai

 Madhabi Banerji on Oct 21, 2017
Installation service post sales in Chennai is deplorable.
The Team Leader of the installation dept even suggests to go ahead and complain to the head office.
Obviously Samsung does not invest on training its staff to even speak courteously to a customer, not evenwhen Samsung is at fault.
Request No.4247724648 purchased a refrigerator from dealer in Chennai on 18/10/17. It is 21/10/17 Samsung hasnt had the time to install the product because they are busy with "heavy Diwali sales"...
Complaint comments  Read comments Complaint category Refrigerators

Samsung — service center executive behavior not good

 Ashish Vichare on Oct 21, 2017
Respected Person
Hello My name is Ashish Avinash Vichare i am visited our Kalyan Sarovoday mall samsung service center for collection Deo letter against my C7 Pro phone but our Executive officer Miss. Ratika katkare shes behavior against customer is very bad she is not knowledge how to handle cutomer and how to talk with us my experience is very bad about that lady...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — samsung galaxy j7 prime

 Vijet Rao on Oct 21, 2017
Charging issues with my samsung galaxy j7 prime.. Even after 5 hours, the phone battery is at 89%. It's about 6 months old.. Strangely it starts charging and from 89 to 91% it chargers again in 2 seconds, 91% to 95% 30 minutes and 95% to 100% in 3 minutes.. This is ridiculous.. I need a solution.
This is happening especially after the nougat update. Let me know what needs to be done....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — fake samsung memory card

 Girish E Patil on Oct 20, 2017
Last month i ordered two samsung evo memory cards on ebaysales for rs 848. Whe i received parcel, i found both cards were not working. When i tried to find ebaysales contact number, i found that the company was fake and also memory card were duplicate. Later on when i search google about ebaysales, i found that hundreds of people's were cheated the same way by giving an offer of buy one get one free samsung memory card. At present this company giving the same offer for 128gb samsung memory card. I registered complaint on cyber crime but it seems no use. I request you to take serious action against...
Complaint comments  Read comments Complaint category Online Shopping

Samsung India — samsung 7 edge screen replacement

 spakmadan on Oct 20, 2017
I'm a loyal customer of samsung. However the screen replacement cost is way too expensive. I recently dropped my ph which led to a hairline crack in the screen... To enjoy the device and to protect it from further damage i would like to replace the screen however the replacement cost is too much i would request you to have some consideration for the same and offer it at a reasonable price....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — problem unresolved

 isnia_h on Oct 20, 2017
My problem is unresolved. I went in with software problem of emergency calls. My phone is damaged and handed over and now the samsung customer service people are behaving in an unprofessional way. Not hearing to the customer nor taking the available proof.

They are speaking only one way commanding "either you take or get lost" is the trend. Wrote to samsung ceo of usa. Still awaiting the reply. I will repost it on the media again and again till justice is done....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — installation and demo of reg. service order no. 4247616326

 Gaurav Kachhot on Oct 20, 2017
I have purchased a fully automatic washing machine on 17th oct2017 to samsung authorised dealer at kota. That time they promised the engineer will be come at ur home next day.
The next day i got a below message...
Dear customer, service engineer neeraj, mobile number 9799111080 has been assigned against registered service order 4247616326.
Then i called to mr neeraj but he denied to give his services, he said he has a lot of work.
I request you to plz send another person as soon as possible....
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — smart tv m5570

 Nehali Sawant on Oct 20, 2017
The voice of led is not audioable we can just c the pictures n cant hear the sound.. And the tv back fitting is not done properly it catches the moisture etc..
This tv is brought in july just 3 months befire its in warranty period and ur service centre is not responding properly i was assigned the technician but he is just passing the fifferent numbers but theres no response from ur team plzz look into the matter before we get fed up of ur products......
Complaint comments  Read comments [1]Complaint category TVs

Samsung India — one time screen replacement option

 Vijay Jetty on Oct 20, 2017
Dear samsung team,

I have recently ordered a samsung note 8 (Order id-100481621) on 16th night. I had a chat before ordering and i was told that i will get a coupon the box for free wireless charger and one time screen replacement. However, it seems due to diwali festival and samsung 2 days weekend, the shipment will arrive late (25th oct as per customer care). Hence, i will not be able to activate the phone before 21st oct. Hence, please help so that i dont loose out on this amazing offer rolled out by you. This is the first time i am buying a note series of samsung and also ordered...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — complain about the responsibility

 Srote singh on Oct 20, 2017
I purchased a 43inches samsung led tv on 18thoct and i called the service centre for the installation at 5:35pm, they said engineers wil be there as soon as possible. I waited the full evening and again when i called they told it wil be done for sure on the next day which was diwali, the full day noone came and again when i called on 20th they informed that it will be done on 22nd. I m seriously frustrated, and wanna replace the tv with some company where i can get good and immediate service....
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung Galaxy — fake call from delhi giving samsung galaxy j7 prime

 sunil kumar pareek on Oct 20, 2017
Dear
Sir/madam
Nivedan is prakar hai ki mere pas kuch dino pahle call aaya tha samsung ke name se or jisme ki mujhe bola gaya tha ki company ki marketing badane ke liye kuch phone kam price main diye ja rahe hai jisme ki aapka number bhi select hua hai or mujhe bola gaya tha ki 3500 rs main aapko sumsung j7 prime mobile diya jayega or wo parcel mujhe aaj recived hua jisme ki ganesh ji ki murti nikli hai sir aapse nivedan hai ki is company ke khilaf karyabahi ki jaye or wo rupees mujhe bapas diye jaye ya fir mujhe wo product diya jaye
My name is sunil kumar i am from hamirpur...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — samsung on 5 pro

 Bhasker Chatari on Oct 19, 2017
Dear sir,

I had booked a samsung on 5pro from samsung site on 12th of october'2017,

Today in 19th still i had not received my order, i am following up from 14th october with fedex and samsung customer care, everyday they are telling you will get by eod
What is the issue even i had made payment before it self,

What kind of service they are giving

Order no: 100474503

Expecting response from you...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — refusal to repair washing machine - complaint no 1142759914, 4247256699, 4247424179, 1142824751, 4247652473

 sawkarravi on Oct 19, 2017
From
Raveendra sawkar
No 429 16th a main, 35th cross
4th t block, behind canara bank
Jayanagar
Bangalore-560041
Email: sawkarravi@yahoo.com
Contact no 9448994659/9845248723

Dear sir

Refusal to repair washing machine by samsung india service centre-
Complaint no:1142759914, 4247256699, 4247424179, 1142824751, 4247652473
Person contacted: samsung call centre

I had purchased a washing machine on 24.12.2012 of samsung brand with sr no z1455zcc301738 and model no wmsam93 (Wa82bwkec). The machine...
Complaint comments  Read comments Complaint category Washing Machines

Samsung India — samsung washing machine - pathetic after sales service

 Sameer Prabhu on Oct 19, 2017
I purchased samsung top load fully automatic washing machine (Wa62m4300hp) on 24/09/2017 from reliance digital (Near mhatre bridge, pune). The machine was delivered on 25/09 and a sloppy demo by the reliance person was given around 27/09.

When we started using the machine, we found some problem with water level. I raised a complaint with reliance on 30/09. There was no response from them inspite of following up reliance cc for 2-3 days. Finally i called up samsung cc and raised the complaint. They sent a technician on 03/10/2017 to check the problem. He told it was a water sensor...
Complaint comments  Read comments Complaint category Washing Machines

Samsung India — cancellation of order 300018448

 Ajaysrajawat on Oct 19, 2017
Hi team,
I raised a request for cancellation of order i'd 300018448 for samsung j7 pro on october 07, 2017 through call center i. E 180040 samsung. Cancellation request placed on october 08, 2017.
On october 09, 2017, product was dispatched to me even after cancellation request and i had been asked by customer care to refused the delivery of the product. I did the same thing and i refused the acceptance of the order on october 11, 2017.
Yesterday, the product was delivered back to samsung warehouse. (As per fedex), but still my product has not been cancelled by samsung.
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — not replacing damaged led smart tv

 bindumathew on Oct 18, 2017
I have purchased samsung smart tv two months back and screen got vertical lines all over and I raised the complaint, after 6 days technician visited and said tv pannel plus mother board has to change . I objected to change and i requested for replacement of tv .As i know it is quality compromise of the product. during warranty period samsung may change free of cost . after that i have to pay from my pocket . and samsung customer care saying that there is no gurantee for their electronic product it may damage easily .
i dont think any common people can afford to change tv panel every year...
Complaint comments  Read comments Complaint category TVs

Samsung India — complain about purchase phone

 shahidkhan42 on Oct 18, 2017
R/sir
I the under signed, shahid khan resident of
Gavlipura, chitra talkies road, nagpur, maharashtra.
I have purchase mobile phone samsung a7 2016
Imei no 356825077874824 on 17th feb 2017 from relince digital, empress mall,
Nagpur.
From when i have purchase this mobile i got
Problems every time.
First i have repair this mobile from spectrum
Marketing, dharampeth tower, whc road, nagpur
On 18th august 2017 for usb problem. This problem was
Solved by the company on 22nd august 2017 but now new
Proble occured...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Samsung India — galaxy a8

 Sunil kumar goenka on Oct 18, 2017
My mobail galaxi a 8 in waranty piriod valid up to 17 11 2017 so i said our my problem are screen show sum type of colours in screen my screen are not damage and no temperd. I am go to your service center katihar on 14 10 2017 at 5 pm service center are closed than i go to again in 16 10 2017 at 10 15 am but no open service center than again go your service center at 11 30 am our problem to your face to your counter madem than she was problem to technition than macanic are said i not able to tha problem after madam say to me our main technicion are come in office 1 our delay so you wait meen time...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — no availability of new battery for my tab gt-p3100

 gnm272 on Oct 18, 2017
Dear sir,
In jun 17, i had given my samsung tab gt-p3100 at your bhubaneswar cc for formatting. I wanted to change the old battery with a new one since backup is very poor now after 3 yrs of use. I was informed that same is unavailable. Is it so that old models have to be discarded by user for lack of replacement of batter?
G n mishra
Gnmishra272@gmail.com
9437696836
Bhubaneswar
751002...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — samsung led tv

 Ramesh Chinu on Oct 18, 2017
I bought tv on jan 205 and power board failure on sep 2017 and raised compliant and still now problem not resolved and samsung customer care and service center memebers both are fraud. They will not say the truth and its getting delayed last one month. Very bad service from samsung. If powerboard not available then i need to go for depreciation 33% they are sucking blood....
Complaint comments  Read comments [2]Complaint category TVs

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