Samsung India Complaints & Reviews

I've ordered a refrigerator they sent me a damaged product and not replacing now

I was purchased a samsung top load washing machine as on[protected] from your Croma electronics in Raj nagar extension but till now i am not satisfied the performance of this machine whereas your executives also visited many times and also send many mails but seems no benefit the clothes are cleaning very bad regularly so please return this product and provide me my refund

I have purchased a Samsung Fridge on[protected]. The fridge stopped working and was under warranty. We called the customer care and raised the issue on April, 2023. A person was sent to check the Fridge. We were then told we need to send the Fridge to the Samsung service station and it will take 2-3days approx to fix the problem. We sent the fridge at our own expense to Samsung Service Station on[protected]. Sadly there was no proper update on the fridge, 1 person called up and said the warranty will not cover the problem but we weren't informed what the problem actually was or any details for that matter and whether paying money for the repair could solve the issue. We were not informed prior that this will take time and we should look for an alternative. We weren't provided with any fixed date as when will the fridge be delivered back to us as well or if at all they could solve the problem. We called up customer care and we were told that as soon as they get a response from service station they will inform us but sadly there was no response till yesterday. Only ambiguous statements like 'as soon as possible we will get back to you', 'this will be treated with highest priority and the problem will be fixed soon'. Toder again after calling customer care we were told that they are checking the fridge and will let us know by tomorrow whether they could fix the problem or not. Which clearly implies they did not check the fridge before, it was only after the repeated ph calls that they took action. Also if they cannot fix the fridge then why did they ask to send it at their service station, we had to bear the transport cost which completely goes to waste if they cannot fix the problem. The issue was raised on April, fridge was sent on 23rd of May 2023 and today is 6th June, 2023.
I have got a Samsung washing machine as well, but after this harrassment I am far from buying another Samsung product. This is unprofessionalism at its best to keep the customers hanging like this. Highly Disappointed.

I had purchased Samsung refrigerator of 198ltr. Capacity from Flipkart on dated 02.10.2021. After using of 1.5 yr. The refrigerator is not cooling. So, I have complained to Samsung helpline on dated 18.05.2023 that; my refrigerator is not working/ not cooling and in connection to my repair request; Samsung Engineer visited & checked the refrigerator. After checking he asked that my refrigerator is not repairable as there is internal leakage....

I had purchased Samsung refrigerator of 198ltr. Capacity from Flipkart on dated 02.10.2021. After using of 1.5 yr. The refrigerator is not cooling. So, I have complained to Samsung helpline on dated 18.05.2023 that; my refrigerator is not working/ not cooling and in connection to my repair request; Samsung Engineer visited & checked the refrigerator. After checking he asked that my refrigerator is not repairable as there is internal leakage....

I purchased Samsung Galaxy S20 FE 5G phone on 22nd Aug 2022 from a dealer in my town considering a good brand from Samsung.
Month & year of manufacturing August 2022*

Recently, I noticed an abnormal bend in my phone hence I reviewed about this issue on internet and I was astonished by the fact that this particular model has common issue of bending. (It’s apparent that it is a manufacturing defect and Samsung is aware...

We have bought the Samsung A.C. 1 ton two months back through Pai Electronics (Ashok Nagar, Near BHEL lingampally)
The performance is completely low compared to first month (Even at 16 degrees)

Kindly requesting you to assign the technician asap.

Thanks,
sriram

Dear Samsung,

I hope this message finds you well. I am writing to express my disappointment and frustration regarding the durability of the Samsung 5 Star AC that I purchased three years ago. While Samsung is known for its quality products, the performance of my AC has left me dissatisfied.

Firstly, it is disheartening to note that the indoor PCB of the AC required replacement within just three years of purchase....

I bought a Samsung front-load washing machine in October 2021, but on March 3, 2023, the machine stopped working and an error message showed up. Informed the service center and sent their technician, who found that the cables were biten by rats and that the warranty was not covered for rat bites. For the repair, they need the service charge, including materials, of 2570 INR.

At the time of service, the technician found that the rat mesh protection was not installed at the time of first installation. I informed Samsung India officials via their emails (including Service and CEO), but I didn’t get a proper reply. Always, they reply that the mesh protection was installed at the time of installation.

If the rat mesh protection was installed by the technician, then where is it?

Please treat this complaint as urgent because, since March 2023, I have been waiting to solve this issue.

I would like to bring the attention of Samsung India Pvt. Ltd. to the development of NFC Payments using supported Galaxy 4/5 in Indian region. Samsung Pay is available in other regions, but is not yet released in India.

Many people used a tweak to change region of the smartwatch to MEA (Middle East) and access Samsung Pay in India. It simply means SPay is working fluently in India without any issues. Payments are also working in watches bought outside India and later brought to India. Payments can also be done in India. But Samsung has disabled this feature in India. Now, Samsung has also blocked the ability to change the region making a huge gap between people who earlier changed the region (and using SPay) and people who can't use SPay.

NFC Payment is a very important feature of the Galaxy Watch. It is a necessity for many people. Many people bought the watch expecting such features.

If RBI clearance is not yet fulfilled, please take necessary steps for making the process faster.

I request you to immedi

Subject: Complaint Regarding Defective Samsung Double Door Refrigerator (Model: RS21HSTWA1/XTL)
Dear CEO of Samsung,
I hope this email finds you well. I am writing to bring a serious issue to your attention regarding the Samsung Double Door refrigerator, model number RS21HSTWA1/XTL, which was purchased on 17th June 2014 under my name and registered mobile number [protected].(screenshot of invoice attached).
Recently,...

Dear Samsung India Team,

This is with reference to the complaint raised for my AC (through my registered mobile number, 9XXXXXXX97). The complaint was raised almost one and a half months ago, but till now it’s not been resolved. Every time we are contracting with the helpdesk team and getting the same revert that it will rectify by today,

We have already paid the service charges (Rs. 750) and the advance for the spare parts (Rs. 1600), but the issues have not been resolved.

In this situation, we want to understand what the procedure is to rectify my AC and request that the management team take appropriate action against such irresponsible staff for destroying such a renowned company's reputation.

The samsung galaxy f41 my phone suddenly crashed and not turning on when we go to service centre they told us that the mother board is dead but suddenly the mother board died suddenly without anything and the cost of repair is higher than the recent cost of the phone so please give some solution about this.

Hi team,

I have bought Samsung Fridge in Feb 2023. There is a problem with the Fridge, water is leaking from the freezer leads due to which all the items in the fridge get wet and ripped. Also, the ice freeze outside the refrigerator covering the whole area. Thee is no cooling.

I have raised the complaint multiple times but all the time their technician says it will happen Fridge work like this only. They replied ice will definitely freeze outside the freezer and you have to keep your fridge off.

Such a pathetic company and the technician, they don't know anything and not even trained to fix the issue.

I want replacement for this product.

Regards,
Aarti

Dear Samsung,

We have placed a great deal of trust in the Samsung brand and have been loyal customers, exclusively purchasing Samsung products such as TVs, refrigerators, air conditioners, and mobile devices. In our family, we have utilized or are currently using various flagship Samsung models, including the S4, S9+, S21, and M30.

Given our faith in the Samsung brand, I recently purchased a Samsung M31s as...

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I have bought my s21fe on jan 2023 . from the day one I am having the heating issue with your s21fe . I even have given to the service centre to solve my heating issue . And you all have been dening that its a normal heating . How can a new mobile have so much of heating problem that i cannot even put my mobile to my ear after 5 to 10 min talking.
I have requested you to refund the money but you all have denied even that . I again asking you to refund the money .

Dear Sir,

please find below the compliant communication mails.

This is in reference to the complaint reference number - [protected] & service request number [protected]. I bought new Samsung mobile- Galaxy S21 FE 5G worth 40, 000/- almost 45 days back and the device got complaint after few days o[censored]se. I had given to the Samsung service center. Initial issue was phone not getting charged and they changed the pin...

My Newly Bought QN90B 65" TV does not connect with Q990B Soundbar consistently. I bought both Samsung QA65QN90BAKLXL and Samsung Q990B Soundbar in the 2nd week of March 2023. Samsung representatives came and unpacked/installed the TV and Soundbar on different days as they were delivered on 2 different dates. On the first day (after about a week after purchasing) when Samsung’s installation team unpacked and installed the Soundbar, they...

I have been using Samsung both phones since 18 months almost, firstly I bought Flip 3 for 90k in pre launch and used it for around 5 months after that it had started giving me trouble as its display was not able to open completely and I had to visit the cust care service where I had the world’s bad experiance of cust care but I had bear your all harassments to get my phone in running condition. After that I had one more shock when I checked...