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Samsung India Customer Care
Samsung India Electronics Pvt. Ltd.
Customer satisfaction rating: 45%
Submit a Complaint
13546
COMPLAINTS

Samsung India Customer Care

Samsung India Electronics Pvt. Ltd.

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Address
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
+91 89 3993 9899  [Customer Care]
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+91 12 4488 2122  [Head Office]
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+91 98 3502 2547  [The Mobile Villa]
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+91 12 4488 1234  [Head Office]
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+91 99 3400 0000  [S.S. Enterprises]
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+91 80 3030 8282  [Bangalore]
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+91 12 4488 1415  [Head Office]
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+91 99 3900 0000  [The Mobile Villa]
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+91 61 2265 5588  [Mobile Collection]
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+91 79 2646 1735  [Ahmedabad]
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+91 93 3410 2043  [S.S. Enterprises]
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Additional info
Support Center

Store Locator

Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:
+91 12 4488 1234
+91 12 4488 1415
+91 12 4488 2122

Mumbai
2R Tech Park, Nirlon Complex, Next to Hub Mall, Off Western Express Highway, Goregaon East, Mumbai 400063
Tel:
+91 22 6677 2000
+91 22 3030 8282

Noida
A-1, Sector-81, Noida Phase-II, Noida 201301
Tel:
+91 12 0401 1900

Mumbai
Shop No 8, 9, A 1, Khira Nagar Chs, Opp. BATA Showroom, SV Road, Santacruz West, Mumbai 400054
Tel:
+91 22 6675 6951

Delhi
A-25, Mohan Coop Indl Area, Badarpur, Delhi 110044
Tel:
+91 11 4366 1234

Ahmedabad
F/102, Parth Complex, Swastik Char Rasta, Navrangpura, Ahmedabad 380009
Tel:
+91 79 2646 1735

Jaipur
37-38, Barwara House, Nidhi Kamal Tower, Ajmer Road, Jaipur
Tel:
+91 14 1404 8800

Jaipur
37-38, 1st Floor Barwara House, Ajmer Road, Sodala, Jaipur 302006.
Tel:
+91 14 1404 8800

Patna
Maurya Lok , Block-A , Shop No. 15, Near SBI ATM, New Dakbungalow Road, Patna Secretariat, Patna 800015
Tel:
+91 61 2220 0351

Patna
Ground Floor, Ahluwalia Building, New Dak Bunglow Road, Dak Bunglow Road, Patna 800001
Tel:
+91 61 2221 4073

Mobile Collection
Dak Bunglow Road, Patna 800001
Tel:
+91 61 2265 5588

The Mobile Villa
Verma Centre, Ground Floor, Boring Road Corner, Patna, Bihar 800001
Tel:
+91 98 3502 2547
+91 99 3900 0000

S.S. Enterprises
South Gandhi Maidan, Near Canara Bank, Patna, Bihar 700001
Tel:
+91 93 3410 2043
+91 99 3400 0000

Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+91 44 6654 5500

Bangalore
No.13, 3rd & 4th Floor, Crm Chambers, Opposite To Yes Bank, Kasturba Road, Bangalore 560001
Tel:
+91 80 3030 8282

Bangalore
No.8, West Of ChordRoad, 2nd Stage, Mahalakshmipuram Layout, Bangalore 560086
Tel:
+91 80 3030 8282

View More Information...

Customer satisfaction rating
45%
Complaints
13546
Pending
852
Resolved
5924
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Samsung India Complaints & Reviews

Sort by:

 Satyatej Oruganti on Aug 4, 2020
Samsung top load fully automatic washing machine 6.5kg+1.0 kg is not start when we switched but after sometime it started but now it's completely not working these type of situation we faced from past one week so we request you plz montior this problem and solve it as far as possible thanku

Complaint Status


[Aug 04, 2020] Samsung India customer support has been notified about the posted complaint.
Complaint comments  Add a commentComplaint category Washing Machines

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    I want to submit Complaint Positive Review Neutral Comment
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    Samsung — Product delivery delayed beyond reasonable timelines and no response from customer service

     ayush dowerah on Aug 3, 2020
    I ordered a phone(Samsung Galaxy M21) from the online shopping portal of Samsung India and it was supposed to be delivered...
    Complaint category Mobile Handsets

     black gameing on Aug 2, 2020
    [protected]

    Complaint Status


    [Aug 02, 2020] Samsung India customer support has been notified about the posted complaint.
    Complaint comments  Add a commentComplaint category Airlines

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      I want to submit Complaint Positive Review Neutral Comment
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      Samsung — mobile a50 given for repairing within warranty yet no response since last 2 months

       Latikaaa on Jul 31, 2020
      Dear sir,
      I purchased a50 for 20k in june 19... But it showed heating issue n conked off on 25th april 20... As it...
      Complaint category Mobile Handsets

      Samsung — over heating problem samsung s20 req/ complaint for replacement with new device or refund [Resolved]

       Devender Jain on Jul 31, 2020
      Sir i have purchased two mobiles i. E s20 & s20 ultra and facing overheating problems in both the devices. Sir after many...
      Complaint category Mobile Handsets

      Samsung — samsung refrigerator complaint 637 ltr model no:rt61k7058sl/tl

       saurabh jain on Jul 31, 2020
      We have make 1st complaint for our refrigerator in may 2020 and we purchased on 25.04.2016, we can not say complaint as our...
      Complaint category Refrigerators

      Samsung — No ice forming and no cooling in the refrigeator

       Shubham Kakkar on Jul 30, 2020
      I am aman kakar from punjab city roopnagar my complaint is that my refrigeator is not working properly from last month executives...
      Complaint category Refrigerators

      Samsung — Delay in service

       Pandithau067 on Jul 30, 2020
      Dear sir,
      The Samsung service centre of dumka collected my phone Samsung ME dated 18/07/2020 for replacement and told...
      Complaint category Mobile Handsets

      [Resolved]

       Aria27496 on Jul 30, 2020
      Hi,
      The issue is regarding my Samsung a50 I bought on Sept 2019 from that day phone is facing issue of heat and my phone gets heat only half of the panel and I went to ASC they are changing my phone part again and again and they don't even understand my concern and this on 29 July 2020 they didn't even change anything and they lie to me that they change the part and my phone get heat if you use for 5 mins and the ASC person say that for heating issue they can only change the part of the product and nothing else can be done and I'm tired of it because they don't understand my concern and they are doing anything.please help else I have to raise a complaint in consumer court and there no other choice left.
      Complaint marked as Resolved 2020-07-30 02:09:08
      1st time when I went they said they I might update my phone from wrong network that's why its facing heating issue and they updated my phone. 2nd time same heating issue I told them heating issue is not been solved and they said submit your phone and tomorrow you come and get it and next day I went and they said we have changed the part now don't worry you won't face this issue again. 3rd time same problem and this time display sometime doesn't work then they said submit you phone get it on tomorrow and next day I event and this time they didn't even change anything if they did my data would be removed but my data and everything is there and they just coated a plastic cover on my phone just to show that your phone display is been change and your internal parts are changed and I asked them previously also you did this only and they said yes because for heating issue they can change the charging point part nothing else they can do

      Complaint Status


      [Jul 30, 2020] Samsung India customer support has been notified about the posted complaint.
      Complaint comments  Add a commentComplaint category Mobile Handsets

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        I want to submit Complaint Positive Review Neutral Comment
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        Samsung — Galaxy S10+ Phone

         Pooh! on Jul 29, 2020
        I am cheated by Samsung Service Center. My brand new phone suddenly stopped working there was black and blue screen initially...
        Complaint category Mobile Handsets

         Pradip Shelar on Jul 29, 2020
        I had purchased samsung a30s on 15 december 2019. On 2 march 2020 display not working but due to all gallary closed i had visited ghatkopar west galley on 16 july. They told me mobile screen is damaged and we have to replace. They gave me quotation and told me we will make in 2 hr. But i had insurance so i asked for few day. But after 2 day they called me and said screen is not available so you take back you mobile. So i asked for mail. If you can not fixed screen so give reason on mail so i can make on other gallery but they not agreed. I had called him back on date of 28 july 2020 and asked for fixed mobile screen but they said sir we will you coupon in behalf of your mobile. You please come to gallery now and when i visited the gallery they again start we can not fixed your screen and if we fixed we can not give your personal data. Even after giving coupons we keep your mobile woth us and data also. I asked for my personal data there manager started shouting on me and avoiding me. Even not give proper answers. He was so rude and not giving my personal data if mobile fixed. Please help me to solve issue going last 3 month
        Thanks

        Complaint Status


        [Jul 29, 2020] Samsung India customer support has been notified about the posted complaint.
        Complaint comments  Add a commentComplaint category Mobile Handsets

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          I want to submit Complaint Positive Review Neutral Comment
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           swapankarmakar on Jul 28, 2020
          Dear CEO/Service Head
          Samsung !
          Revert on Priority Please !

          Complaint against Service Order Number [protected]

          I had purchased the handset Samsung A50 from Samsung Store in Express Avenue Mall, Chennai ( Original Bill submitted to Samsung service centre, Port Blair with defective handset on 28May2020) . The handset developed overheating and battery discharge issue. Hence I took it to Abacus infosystems, Port Blair which is authorized service centre. After checking they informed that the board of handset is defective/faulty. And I they will return the device to Samsung India and I will get the refund in Cheque. The staff asked me to visit after 30days. Hence I went in 2nd week of July.
          But the Manager at Port Blair Samsung service centre did not take notice of the fact the I had purchased from Samsung Showroom Chennai itself and processed the offline service coupon instead of Refund Cheque, which I had not accepted.

          Since then I visited four times and each time the staffs would say that the Service centre manager is talking to Samsung India head in Chennai and they will let me know. The manager is not coming face to face for a conversation.

          Either I need a Refund Cheque or a an exchanged New Handset of A50 or M31 of same amount INR 17800 because in no way I can go to chennai now or in next few months in covid19 situation.

          I tried to approach Samsung Service Centre Head-Port Blair (Abacus System) but he did not respond at all.
          Staffs are saying, "decesion about refund not taken yet"

          Then why the hell they told me that Refund will be given in Cheque for the defective handset of Samsung A50 and created the work order ?

          Secondly, when there was issue related to refund, why did they issue Offline Service Coupon without my consent ? The service coupon issued by them cannot be used online and it must be used to buy samsung product from Chennai Samsung showroom only from where I had purchased the defective set of A50. In this covid times, does it make sense to go to Chennai from Port Blair after travelling by flight or ship to buy a samsung product. Don't they have common sense ?

          I am giving three options
          1. Either Refund in Cheque or Bank Transfer for the defective handset.
          2. OR Change offline coupon to online coupon so that I can buy another product from samsung website itself.
          3. OR Give me in exchange a new handset of Samsung A50 against the defective handset taken back by your samsung service centre of Port Blair.

          Complaint Status


          [Jul 28, 2020] Samsung India customer support has been notified about the posted complaint.
          Complaint comments  Add a commentComplaint category Mobile Handsets

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            I want to submit Complaint Positive Review Neutral Comment
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            Samsung — Purchased a refrigerator on March 2019, not working in July 2020

             Rajesh Sam on Jul 28, 2020
            Purchased a Samsung refrigerator, knowing of the brand on March 2019. But it has really disappointed us especially during...
            Complaint category Electronics & Appliances

             icrpc on Jul 28, 2020
            We have received a complaint against samsung that states as follows:

            1) the consumer purchased a samsung refrigerator model no rt28r3723s8/hl against reliance retail invoice no [protected] dated 5-6-2019 for rs 25, 000 from your authorized dealer reliance retail ltd, gip mall, noida.

            2) samsiung conducted unfair trade practice under section 2 (1) (R) of the consumer protection act by delivering a defective product in open and torn box tied with ropes. The refrigerator was not cooling from day one and no one attended the defect. Repeated complaints to you and the dealer did not yield any results. Last complaint was made vide complaint number [protected] on[protected]. The engineer mr rinku visited on 9-5-2020 and informed that there is no gas in the compressor.

            3) there is severe deficiency in the service as samsung has failed to replace the defective fridge that was delivered in an open box indicating that it was a used or demo unit. The consumer would not accept a used, non working and damaged unit.

            4) the consumer is facing inconvenience due to hot summers and samsung poor response in replacing the defective chinese refrigerator. Samsung liable to pay compensation to the consumer for this inconvenience.

            Samsuing id request you to take back the defective fridge refund the full amount of rs 25, 000 to the consumer, with interest @ 18% per annum with rs.2, 00, 000 as compensation for causing losses, mental agony and harassment by your unfair trade practice and deficient services and denying the use of the refrigerator by the consumer during the summer months.

            Complaint Status


            [Jul 28, 2020] Samsung India customer support has been notified about the posted complaint.
            Complaint comments  Add a commentComplaint category Refrigerators

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
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               Himanshusirswal on Jul 28, 2020
              I purchased a galaxy note 10 lite on 9.7.2020. The device is hanging, heating and fingerprint sensor not working properly from the very first day. Kindly replace this device.

              Complaint Status


              [Jul 28, 2020] Samsung India customer support has been notified about the posted complaint.
              Complaint comments  Add a commentComplaint category Mobile Handsets

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
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                Samsung — Order from samsung online store India not delivered

                 RajM4581 on Jul 27, 2020
                Order no: [protected]
                Ecom exp savex (A) tracking: [protected]

                Shipment status of of today 27-july-2020...
                Complaint category Movement & Delivery

                 rkumar1978 on Jul 27, 2020
                My complain is regarding the handling of servicing of mobile my samsung service center, faridabad (Simran communication)

                The touch screen stop working in just 3 weeks and then when i visited the service center they checked my mobile and did something which results in some damage to screen and then after showing me, that screen is filled with water, then i resisted, then again they change the mind and say screen is damaged.

                This is really pathetic, such a big company and their service centers are working like a new comer in smartphone industry

                Complaint Status


                [Jul 27, 2020] Samsung India customer support has been notified about the posted complaint.
                Complaint comments  Add a commentComplaint category Mobile Handsets

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code

                  Samsung — delay in service/ quality of service/ bad behavior of service center staff

                   vikashgauravsamsung on Jul 26, 2020
                  Dear samsung team,

                  I bought samsung ac, model no : ar12ty3qbbun on 14th march 2020. Invoiced name on vinod...
                  Complaint category Electronics & Appliances

                  Samsung — Defective handset of samsung

                   jaatrules7722 on Jul 25, 2020
                  My self advocate sahadev hooda from chandigarh. I am purchase samsung mobile samsung galaxy s9 on dated[protected] for my wife....
                  Complaint category Mobile Handsets

                  Samsung — regarding service of service center

                   Sanskar18 on Jul 25, 2020
                  Hello,
                  This is to inform you that i sanskar ganesh shendge, from pune, maharashtra. So i deposited my deviced named...
                  Complaint category Mobile Handsets

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