Samsung India Customer Care
Samsung India Electronics Pvt. Ltd.
Customer satisfaction rating: 18%
Submit a Complaint
11181
COMPLAINTS

Samsung India Customer Care

Samsung India Electronics Pvt. Ltd.

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Address
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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258

Phone:
Phone:
+91 89 3993 9899
[Customer Care]
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277
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128
+91 12 4488 2122
[Head Office]
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167
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90
+91 12 4488 1234
[Head Office]
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63
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28
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31
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15
+91 98 3502 2547
[The Mobile Villa]
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31
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16
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52
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37
+91 99 3400 0000
[S.S. Enterprises]
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14
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9
+91 99 3900 0000
[The Mobile Villa]
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17
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16
+91 12 4488 1415
[Head Office]
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11
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14
+91 93 3410 2043
[S.S. Enterprises]
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5
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9
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10
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14
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4
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9
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15
+91 61 2265 5588
[Mobile Collection]
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9
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14

Additional info
Support Center

Store Locator

Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:
+91 12 4488 1234
+91 12 4488 1415
+91 12 4488 2122

Mumbai
2R Tech Park, Nirlon Complex, Next to Hub Mall, Off Western Express Highway, Goregaon East, Mumbai 400063
Tel:
+91 22 6677 2000
+91 22 3030 8282

Noida
A-1, Sector-81, Noida Phase-II, Noida 201301
Tel:
+91 12 0401 1900

Mumbai
Shop No 8, 9, A 1, Khira Nagar Chs, Opp. BATA Showroom, SV Road, Santacruz West, Mumbai 400054
Tel:
+91 22 6675 6951

Delhi
A-25, Mohan Coop Indl Area, Badarpur, Delhi 110044
Tel:
+91 11 4366 1234

Ahmedabad
F/102, Parth Complex, Swastik Char Rasta, Navrangpura, Ahmedabad 380009
Tel:
+91 79 2646 1735

Jaipur
37-38, Barwara House, Nidhi Kamal Tower, Ajmer Road, Jaipur
Tel:
+91 14 1404 8800

Jaipur
37-38, 1st Floor Barwara House, Ajmer Road, Sodala, Jaipur 302006.
Tel:
+91 14 1404 8800

Patna
Maurya Lok , Block-A , Shop No. 15, Near SBI ATM, New Dakbungalow Road, Patna Secretariat, Patna 800015
Tel:
+91 61 2220 0351

Patna
Ground Floor, Ahluwalia Building, New Dak Bunglow Road, Dak Bunglow Road, Patna 800001
Tel:
+91 61 2221 4073

Mobile Collection
Dak Bunglow Road, Patna 800001
Tel:
+91 61 2265 5588

The Mobile Villa
Verma Centre, Ground Floor, Boring Road Corner, Patna, Bihar 800001
Tel:
+91 98 3502 2547
+91 99 3900 0000

S.S. Enterprises
South Gandhi Maidan, Near Canara Bank, Patna, Bihar 700001
Tel:
+91 93 3410 2043
+91 99 3400 0000

Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+91 44 6654 5500

Bangalore
No.13, 3rd & 4th Floor, Crm Chambers, Opposite To Yes Bank, Kasturba Road, Bangalore 560001
Tel:
+91 80 3030 8282

Bangalore
No.8, West Of ChordRoad, 2nd Stage, Mahalakshmipuram Layout, Bangalore 560086
Tel:
+91 80 3030 8282

View More Information...

Customer satisfaction rating
18%
Complaints
11181
Pending
2800
Resolved
1782
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Samsung India related photos (1460)

Samsung India Complaints & Reviews

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Samsung India — Refrigerator

 dineshjhawar on May 29, 2017
This is to inform you that I have purchased one Refrigerator from M/s Khosla Electronics Pvt. Ltd., Saltlake vide their Invoice No. 4424 / 1617/01015 dt. 10.5.2016 .After installation of Refrigerator at my residence at Saltlake, I have faced the following problems :

1)Whole Refrigerator was replaced after one month of installation due to the defect of new Refrigerator.

2)After six months from the date of replacement of Refrigerator, sensor of the Refrigerator was replaced due to the defect of sensor.

3)Some parts were again changed in the Refrigerator...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Nagercoil samsung service centre

 newsashwin on May 29, 2017
Dear sir,
Iam Ashwin from nagercoil, kanyakumari district, Iam a samsung customer for past 7 years, My samsung galaxy tab 2 had a complaint and i gave to service centre on 18/5/2017, still now i not receive my tab.No proper update from the centre side.The worst customer service in this area.Not picking my phone call also..Iam very unsatisfied using your service.kindly take necessary action and do the needful.

kindly need a immeditae process to resolve this issue.
ashwinprabhu89@gmail.com

REDEEMER ELECTRONICS

Thanks
Ashwin prabhu
Complaint comments  Read comments Complaint category Mobile Service Providers

Samsung India — Bad quality LCD screen....

 vyas1967 on May 29, 2017
Sir,

3rd and Final Reminder…

I would like to bring to your notice the following few points for your kind consideration and favorable action.

1. I, Vijay Kumar Vyas bought a Samsung LED UA40EH5000 on dated 26th July 2015 from Mohata & Co. Sardarpura Jodhpur.

2. On dated 16th May 2017 will observed that LED screen was dull, then will call to Mohata & Co.for this complain but they provide me the Samsung customer care no. Will called up and the service engineer will come up on 18th May 2017 and check the LED screen and stated that screen...
Complaint comments  Read comments Complaint category TVs

Samsung India — Received product not working.

 ajitmane on May 29, 2017
I have purchase a product from your site (Makemycombo) product - samsung powerbank and bluetooth device, same has not working properly. So request you to i want return the same...

Samsung powerbank and bluetooth device... Kindly do help for the same...

Product is branded even though not working... I don't like your service... Please do help and get return this product in any way...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — Service issued

 Tarak Shaw on May 28, 2017
Tarkeshwar shaw purchase a samsung mobile a510 - black, rs.21900/- on before 5/6 months.

Unfortunately i am facing a minor problem in my handset, i went service center for defective set, but service center does not entertain my case in spite of have warranty period.

So tell me what i can do???

Please solve this at the earliest.
Name :tarkeshwar shaw
Cont:9681051800...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Samsung India — Regarding your defective samsung galaxy s7 edge

 Shaukath Ali Kamil on May 28, 2017
Hello Sir,
I am Shaukath from Tirunelveli.I bought a Samsung S7 edge handset on 27.09.2016.its been around 8 months since the date of purchase.My device was good till may 8 2017 midnight.When I got up on 9th may, I saw few horizontal dark gery lines in the display with tge low screen brightness, If the brightness is set to high those line disappear.So I took it to the nearest Samsung service centre(Redeemer electronics).They examined my device and said it can't be done through warranty because of minor damage on the rearcase.
This is my second Samsung S7 edge facing screen issues.Last...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Samsung India — Cheated by samsung. Sold defective product. Galaxy note 5

 Geesendhil on May 27, 2017
Dear Samsung CEO,

Brief about the issue.
I purchased a Note 5 phone on 06-02-2016 with the high trust on Samsung. I am using this phone for Official purpose.
Initially it was working well. But it was started giving me a trouble of Battery Drain issue on 11/2016. So I gave my phone for service
on 19-12-2016 at Smart communication which is located in Salem, Tamilnadu. They checked and found there is some issue with Display and Battery
and they said We will get this replaced within a warranty and they fixed it as well.

Coming to the Current...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — Not registered on network

 Rax Pax on May 27, 2017
Hi,
From day when I buy on8 mobile phone I didn't get solution till now.

Service centre change motherboard and reinstall software several time but faulty mobile phone issue is not resolve till now.

As I called to customers centre they are asking for job no but service centre is not ready to give us same now what is the solution for that I don't know. Service support is very pathetic of Samsung nobody want to listen or understand your mobile problem and solution is next to impossible....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — Quality Issue in Samsung Galaxy ON8

 sumitaghosh on May 27, 2017
I am pasting my email here which was sent to Samsung but not response.

Good afternoon Mr Hong,

Hope this email fine you well.

Sorry to bother you for such a small issue for Samsung but "Big Issue" for me.

Samsung slogan "Imagine the amazing things we can build" is making my self to think about its quality and services for long time relationship by in my case everything is shattered.

I am loyal and continue user of Samsung Brand and in my family and circle i would always suggest Samsung Brand only by knowing its quality and...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — Fake/Duplicate Product

 Sahal Rasheed on May 27, 2017
The product i received is totally fake. I have ordered for a 25000mah powerbank and wat i received is 1020mah powerbank.
The site www.dealzandoffers.com is a total fake site.
I have send emails to de customer compliant of that site but i didn't receive any further replies.
Replace the product with a good 25000mah powerbank of any company or return my cash back as fast as possible.
If no further measures is taken to replace or return i may file a compliant in cheating me....
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — Samsung galaxy j7 prime

 Nannu111 on May 27, 2017
Hello sir,

I have purchased Galaxy j7 prime last month and i am facing serious issues with this device i have repaired this handset from customer care once and again other issues are coming.

New problems. This handset has hanging issues, giving electrical shocks, sim networks are not there, no internet and now customer care is not listening to my issues.

All i want is to replace this handset as this has some major issues thay i dont think i can continue with even after another repair.

If you still want to repair then please give me in...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Mobile replacement

 Kiran Gole on May 27, 2017
Dear,
I was purchased samsung c9 pro black 64 gb mobile on 26th April 2017. I indicate my mobile front camera blur issue. Than I go to service center & submitted mobile on 9th May 2017 but still 26th May 2017 I have not received my cellphone back. In between I have visited 7 to 8 times but did not get proper solution for my problem. I am faid up with all this nonsense I have loss my business also. So do something about this

Thanks & Regards
Kiran Gole
M.9594342022...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Refrigerator

 jyotsnarana on May 27, 2017
It not working... Display light is blinking continuously.
Complaint no. 4237200564
Mobile no. 9825825648/9898426777
I have complained on 25th morning 9.20 a. M & till today service engineer has not attended the complain.
Samsung service is very very poor, i cant suggest anyone to buy samsung products.
Now i want to resolve it immediately today 27th may before first half. If is not resolved i will contact to higher authority by today evening....
Complaint comments  Read comments Complaint category Appliances

Samsung India — Duplicate product

 Er Praveen Chourey on May 27, 2017
Dear sir i have ordered a combo of 64 gb samsung memory card and samsung 25000 mah power bank and airphone from www.dealzandooffers.com on 23rd may 2017 by advertisement on facebook.com.
It is delivered to me on 26th may 2017.
When i hv opened the parcel i found a piece of plastic instead of memory card a duplicate powerbank which os not working and a very rough quality airphone. I have paid 1049 for above useless product. I have immidiatly informed to the courie company delhivery courier service about this fraud and asked them to refund bit they denied. And they even not provided...
Complaint comments  Read comments Complaint category Online Shopping

Samsung — For Samsung galaxy s8+

 Vinod Suthar71 on May 27, 2017
Sir
Recently 3 weeks Before i will bought the new samaung galaxy s8plus Who has the most Powerfull Cellphone of 2017 & Samsung Said That It is water Resistance Phone...
One suddenly a glaas of water drop down on it and its not working Now the cellphone totally Damage But Samsung said that the water proof Specification Is not Our Responcibilty...
I have humble request to you pls solve my problem...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — I want to return my order

 Srikanth Kyasa on May 26, 2017
I am order Samsung combo offers in the box to 25000 man power bank and their phone and 64GB memory card mention but in the box I have received in only 8 GB memory card and power bank is very totally damage and earphone local
Total fake productsin web site
I want to return the product please give me cash back my amount 1049/-
Please...
Complaint comments  Read comments Complaint category Stock Market

Samsung LED TV — Samsung LED 32" 32J4300

 Raju Ram Rahi on May 26, 2017
Sir i have bought a samsung led32" 32j 4300 from sanjeev k company, 83, the mall, shimla-17100, shimla on 7-6-2016.
Now led crap some problem of display as there appears lines of different colours at the bottom of led and these are wider with the passage of time. Kindly redress my problem immediately. My mobile number is 9418120336
Email: rrajurahi@gmail.com...
Complaint comments  Read comments Complaint category TVs

Samsung India — Regarding misuse of the name samsung

 Anku52 on May 26, 2017
Hi
I am ankush arora from jalandhar week ago i searched a number of samsung service centre and any how i got an number i called on the no pn first ring a lady picks up the ph and tells samsung service centre and asked for the product i have given her all the details she said it will cost u 500 for visting chrgs which is companu policy a person came to my house check the machine and aaid will bring the oarts un morning and will make it done. He took 500 for visting chrges and from 1 week all those are not picking up the phone and today i manage to talk to them and when i said i am going to...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Samsung Refrigerator — Replace the samsung refrigerator

 BNnayak on May 26, 2017
I have Purchased a Sumsung Refrigerator from your shop vide invoice no. Dom 31369. Date 16/06/2016.No good result result after replacement of the parts still water is draining and might lead to mishap of house peaple for which the company is responsible. So I request you to replace the Samsung Refrigerator under warranty given by company.

From B N Nayak...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Galaxy S6

 Indiresh on May 26, 2017
I gave my Galaxy S6 which was purchased in Dubai for repair at Samsung mobile exclusive service center located at Kaveri complex Udupi. The complaint was I couldn't switch on the handset. I handed over the handset on 17th May 2017 with the assurance that they will open and let me know the cost of repairing by next day. Unfortunately no one was bothered to call me on the next day. So I again visited their service center on 19th and one of the senior staff named Mr. Sukesh handed over the damaged handset back to me saying that it can't be repaired in Udupi and I should try my luck at Samsung center...
Complaint comments  Read comments Complaint category Mobile Handsets

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