Samsung India Customer Care
Samsung India Electronics Pvt. Ltd.
Customer satisfaction rating: 33%
Submit a Complaint
13599
COMPLAINTS

Samsung India Customer Care

Samsung India Electronics Pvt. Ltd.

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Address
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
+91 89 3993 9899  [Customer Care]
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+91 12 4488 2122  [Head Office]
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+91 12 4488 1234  [Head Office]
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+91 98 3502 2547  [The Mobile Villa]
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+91 80 3030 8282  [Bangalore]
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+91 99 3400 0000  [S.S. Enterprises]
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+91 99 3900 0000  [The Mobile Villa]
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+91 12 4488 1415  [Head Office]
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+91 61 2265 5588  [Mobile Collection]
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+91 93 3410 2043  [S.S. Enterprises]
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+91 79 2646 1735  [Ahmedabad]
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Additional info
Support Center

Store Locator

Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:
+91 12 4488 1234
+91 12 4488 1415
+91 12 4488 2122

Mumbai
2R Tech Park, Nirlon Complex, Next to Hub Mall, Off Western Express Highway, Goregaon East, Mumbai 400063
Tel:
+91 22 6677 2000
+91 22 3030 8282

Noida
A-1, Sector-81, Noida Phase-II, Noida 201301
Tel:
+91 12 0401 1900

Mumbai
Shop No 8, 9, A 1, Khira Nagar Chs, Opp. BATA Showroom, SV Road, Santacruz West, Mumbai 400054
Tel:
+91 22 6675 6951

Delhi
A-25, Mohan Coop Indl Area, Badarpur, Delhi 110044
Tel:
+91 11 4366 1234

Ahmedabad
F/102, Parth Complex, Swastik Char Rasta, Navrangpura, Ahmedabad 380009
Tel:
+91 79 2646 1735

Jaipur
37-38, Barwara House, Nidhi Kamal Tower, Ajmer Road, Jaipur
Tel:
+91 14 1404 8800

Jaipur
37-38, 1st Floor Barwara House, Ajmer Road, Sodala, Jaipur 302006.
Tel:
+91 14 1404 8800

Patna
Maurya Lok , Block-A , Shop No. 15, Near SBI ATM, New Dakbungalow Road, Patna Secretariat, Patna 800015
Tel:
+91 61 2220 0351

Patna
Ground Floor, Ahluwalia Building, New Dak Bunglow Road, Dak Bunglow Road, Patna 800001
Tel:
+91 61 2221 4073

Mobile Collection
Dak Bunglow Road, Patna 800001
Tel:
+91 61 2265 5588

The Mobile Villa
Verma Centre, Ground Floor, Boring Road Corner, Patna, Bihar 800001
Tel:
+91 98 3502 2547
+91 99 3900 0000

S.S. Enterprises
South Gandhi Maidan, Near Canara Bank, Patna, Bihar 700001
Tel:
+91 93 3410 2043
+91 99 3400 0000

Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+91 44 6654 5500

Bangalore
No.13, 3rd & 4th Floor, Crm Chambers, Opposite To Yes Bank, Kasturba Road, Bangalore 560001
Tel:
+91 80 3030 8282

Bangalore
No.8, West Of ChordRoad, 2nd Stage, Mahalakshmipuram Layout, Bangalore 560086
Tel:
+91 80 3030 8282

View More Information...

Customer satisfaction rating
33%
Complaints
13599
Pending
965
Resolved
4174
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So far so good - The company responded to our notifications and is working on resolving complaints.

Samsung India related photos (1961)

Samsung India Complaints & Reviews

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Samsung India — poor customer service in visakhapatnam

 srkotari on Apr 24, 2018
I had lodged a complaint about my air conditioner on 21/4/18 at Visakhapatnam and the complaint number given was [protected]. Inspite of repeated reminders and requests no one has been sent. Every time they keep saying that they are looking into the issue. Have never been so irritated in my entire defence career of 24 yrs. These guys are really bold to hire such people with so low an intellect that its shocking....
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — washing machine

 Bhanu Dandamudi on Apr 24, 2018
3days before we bought washing machine at digitalvision vijayawada, Andhra Pradesh. Tha major problem was installation.Had to struggle alot and fight with people for installation. Every time i called they told it will be resolved within 24 hours.the response was very bad regarding installation. This is the first time i bought Samsung product that every time we went l.g products but never face this type of problem.today we felt very sad abuot this....
Complaint comments  Read comments Complaint category Washing Machines

Samsung India — samsung 1ton inverter ac

 Kunal Janrao on Apr 24, 2018
Dear Sir/Madam,
This is in reference to the SAMSUNG 1 TON Air Conditioner model number – AR12MV3HEWK which I purchased from SHREE RAJENDRA DEPARTMENTAL STORES PUNE on 17th March 2017. The day the air-conditioner was installed it was in the working condition and your customer service person demonstrated well. After one week it started giving trouble. The room was not at all cool even though we tried to increase the temperature.
So I called the customer care to register a complaint on 1st of April 2017 after which an engineer’s visit was scheduled for the resolution of the problem....
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — failure of split ac condenser coil due to non bis standard quality of material of coil manufacturing

 Shekhar Jalgaonkar on Apr 24, 2018
I raised the complaint vide email dtd 17 Oct 2017 to M/s Samsung. I am an exserviceman Ex-CHERA (JCO ), marine engineering professional from Indian Navy. I have purchased split Air Conditioning unit on 06 April 2014 from M/s Croma, electronic megastore, at Infinity Retail Ltd, Thakur Shopping Mall & Multiplex, Near Dahisar Check Naka, Thane. The details are as follows:

1) Model No - AR12FC5UAEBN
2) Invoice No- SLF02A[protected] dtd 06/04/2014

As a lenient customer, I was under impression that the coil is made out of copper.When the warranty was finished I called...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — samsung customer care girls very rude and did not and the technician

 Fareesa on Apr 24, 2018
My references no is 1176873. I called to get my fridge repair on 23 April. they said that they will send in 24 April at 10.30 am but entire day went off and the technician didn't turn up.when I called the girls on the phone were very rude and said you want the technician or not else get the repair done somewhere else.am still waiting for the technician nobody turned up....
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — fault in new handset and no support from samsung/croma

 Venussound on Apr 24, 2018
I Bought Samsung C7Pro from Croma Goregaon Oberoi Mall on 2nd April.
On the day of purchase, its power key was dyfunctional. It was working sometimes and sometimes it was not working. I reported this issue within 1 day of purchase to croma, which didn't listen to my complaint and misbehaved.
I reported to samsung which after lot of arguments, finally took away handset for inspection on 13th April and returned as it is on 17th april stating no fault found.
On 19th itself, again power key starting non-functioning with charging too was not working. I reported to Samsung which again...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — delay in installation of samsung led

 sk134900 on Apr 24, 2018
Respected sir/Madam,

I have purchased Samsung LED (24'') on 22 Apr 18 and requested for installation of LED to Samsung customer care vide product request number. [protected]. Samsung service provider was contacted on 23 Apr 18 for installation, they console me that installation will be done by 23 Apr 18. I contacted service provide several times but there Mob No. [protected] became swith off after 5 PM. I am very disgraced from the service provider at Patna location because if they are unable to provide service in stipulated time atleast they must inform I will have done the installation...
Complaint comments  Read comments Complaint category TVs

Samsung India — low quality product

 Deepak.tuteja88@gmail.com on Apr 24, 2018
Dear Mr. HC Hong,

Greeting of the day!!!

I regret to Inform you that Now your Company SAMSUNG is manufacturing the low quality product or there is a manufacturing defect in my purchased Mobile Phone “Samsung Galaxy J7 Pro (SM-J730GM/DS) ”. Let me tell you in detail Why I wrote the above words.

I have purchased a Samsung mobile J7 Pro two months back, within 1st 7 days I found very light pink spot on my display which increased day by day then speak with your customer care they advise me to go to service centre to show and get the fault rectified ....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — washing machine is not working

 anasahamd on Apr 23, 2018
Hi I have purchased top loaded fully Automatic Washing machine.. This machine is not cleaning clothes at all. After Multiple complaints and engineers visited, Still it is not cleaning cloth. Every time engineer visits the place but they don't give right feedback to company. Mr Umang from call center very aggressive not taking any complaints of customers. It has been told multiple time. We have another same type washing machine cleaning cloth properly.. But new one is not cleaning at all.. [protected] is ticket number.. No clue what is going on.. Past one week is gone no developmen....
Complaint comments  Read comments Complaint category Washing Machines

Samsung India — mobile phone repair

 Makkena Chinna on Apr 23, 2018
Dear sir,

My mobile not working properly. Modal (Samsung J7 Max ).i have warranty on my mobile. Last month 31/03/2018 .i gived my mobile in BHIMAVARAM Samsung services center. They told me it will be taken 7 working dayes. But still now they can't repair my mobile and they can't answer me properly. If u also not consider my compliment I will to go to consumer court on this issue....
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — complaining about refrigerator faulty cooling

 rahul@26 on Apr 23, 2018
Here i m dr.rahul ramesh chaudhari from nashik, maharashtra..i purchased my samsung refrigerator on date 25th august 2017...now 7 mths completed up to date...my customer care reference number is [protected].refrigerator is single door having model number RP24M289YR2. and product serial number is OAAP4ZAJ800217R of 230 lit. capacity. i registered my complaint to customer care on 17th april 2018 about cooling system fault, they send engineer..he told that we have to change coil and refilling gas in it. up to date no one contact with us about it. MY REFRIGERATOR IS WITHIN A WARRENTY PERIOD.plz take...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — refrigerator malfunction ( service order :4258745910)

 Shraddhey G Bhavsar on Apr 23, 2018
Hi,

I have called Samsung call center regarding my refrigerator malfunction. It is under warranty and service engineer came and change parts. After 2 hr. same problem arise. He came again next day after repetitive calling he came and did nothing. on 3rd day he came and ask to take refrigerator. Now am frustrated . I called 7-8 times on india customer care and numerous time to this engineer. Now they are telling part will come after 3 days. Sheer drama and no clear information. I have 2 small child at home, How can we survive without freeze in this summer?
Do not expect from...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — received 1 ton ac in 1.5 ton packing.

 ROHIT NAMDEV on Apr 23, 2018
I recently purchased a 1.5 ton ac from reliance digital aashima mall Bhopal. But during installation it was found that 1 ton ac outdoor unit was packed in 1.5 ton box. Model no of both indoor and outdoor unit was different & they are incompatible. This is a clear manufacturer defect.i consulted the store but their response is very slow & frustrating....
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — phone not delivered

 Micro A52 on Apr 23, 2018
Hi.. I bought Samsung phone from shop. Samsung.com on 12th April as it was committed that phone will be delivered in 2-4 days. Order no.[protected]. I am following with Samsung support team everyday, but getting only reply that they are awaiting revert from their backend team. Its already 9 days gone and i am asking them any information, they are giving only single answer.. I haven't seen such pathetic and unprofessional team in my entire life. Still i have no idea where my phone is.. I just request you to please cancel my order and refund my money immediately. Shop. Samsung is fraud website to loot...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — very poor service and non resolution of faulty freezer side since 4 months

 Sanal Gupta on Apr 23, 2018
I have been using samsung side by side refrigerator since 2014.
However since past 6 months i have been facing very low cooling on the freezer side of the fridge.
I placed the complaint at that time and the technician changed a part and it started working but only for a month. The same issue arose again and when i placed the complaint again, the technician visited and informed me that the service centre has changed in kanpur and they do not take any responsibility of the work done by the previous service centre.
They again changed the same part which worked for 15-20 days after...
Complaint comments  Read comments [1]Complaint category Appliances

Samsung India — j7 prime fake call

 Ramnaresh Choudhary on Apr 23, 2018
Sir mere pas[protected] ko nena roy name se 1 mahila ka phn aya. Usne muje bola ki apka no select hua h j7 prime milega apko sirf 4000 rupey me. Uske bad aj[protected] ko fir se call aya ki apka parsal nearby post office me a chuka h jake lele. Bich me 1 bar adress verification ke liye b call aya tha. Mene abi tak vo parsal liya ni h qki muje isme kuch fake lag raha tha. Aur vo itne confidently bat krte h ki jaise isme kuch galat ni h aur apko 100% phn milega ya paise vapas. Aur abi tak vo kah rahe ki usme phn h. Me unki information share kr raha hu plz kuch action le. Nena roy :- [protected].. Another...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Samsung India — refrigerator problem...

 J M p on Apr 23, 2018
I have raised request with customer care for refrigerator prob on 20th april 2018 and have been calling on daily basis for resolution however samsung is least bothered to assign the engineer.. Pathetic service.. Every time i call.. They give me a fresh request or keep me on hold for long with out resolution..
[protected]
Repenting for buying samsung...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — refrigerator problem..

 J M p on Apr 23, 2018
I have raised request for refrigerator problem on 20th april 2018 and have been calling customer care daily for service but no action taken till date.. I'm so much disappointed with the service and every time i call they have given me service number on daily basis with out realising that they have not attended the previous customer request.
[protected]
[protected]
[protected]
[protected]

Pathetic service from samsung.....
Complaint comments  Read comments [1]Complaint category Refrigerators

Samsung India — samsung ac service agent unethical behaviour

 hayatk7 on Apr 22, 2018
I installed first time samsung split ac from nearby service center.
On 19 april 2018
Service agent no. [protected] (R k enterprises), chhatarpur
Agent came to home and they are (Two) boys who came to install.
They do not have proper drilling machine, so they increase the pipe length (Copper pipe) for which i have to pay extra charges,
And during welding the gas pipe they make two burn spot on outdoor unit.
And they did not check compressor gas and ask for payment.

They said we have checked it. It will cool after some time.
Took payment...
Complaint comments  Read comments Complaint category Appliances

Samsung India — about tizen software

 manjeera reddy on Apr 22, 2018
Sir/ma'am
Tizen store must be updated. Because it is becoming much difficult for using it. So please update the application. Am using samsung tizen z3 model. Very less applications in the tizen store. It is also not much useful for education purpose. I am a student and feeling too difficult to use for education purpose. Facing a no. Of problems with this store applications. Even ghana is not working at all. My galaxy application is not much used because it giving breaks while listening songs provided in that....
Complaint comments  Read comments Complaint category Education

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