Samsung India Customer Care
Samsung India Electronics Pvt. Ltd.
Customer satisfaction rating: 12%
Submit a Complaint
10417
COMPLAINTS

Samsung India Customer Care

Samsung India Electronics Pvt. Ltd.

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Address
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
391
198

Phone:
Phone:
+91 89 3993 9899
[Customer Care]
181
97
+91 12 4488 2122
[Head Office]
120
67
+91 12 4488 1234
[Head Office]
31
20
+91 98 3502 2547
[The Mobile Villa]
19
13
17
12
+91 99 3400 0000
[S.S. Enterprises]
8
6
30
28
+91 99 3900 0000
[The Mobile Villa]
11
11
4
7
+91 93 3410 2043
[S.S. Enterprises]
4
7
10
13
+91 12 4488 1415
[Head Office]
10
13
10
14
+91 61 2265 5588
[Mobile Collection]
3
8
6
11

Additional info
Support Center

Store Locator

Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:
+91 12 4488 1234
+91 12 4488 1415
+91 12 4488 2122

Mumbai
2R Tech Park, Nirlon Complex, Next to Hub Mall, Off Western Express Highway, Goregaon East, Mumbai 400063
Tel:
+91 22 6677 2000
+91 22 3030 8282

Noida
A-1, Sector-81, Noida Phase-II, Noida 201301
Tel:
+91 12 0401 1900

Mumbai
Shop No 8, 9, A 1, Khira Nagar Chs, Opp. BATA Showroom, SV Road, Santacruz West, Mumbai 400054
Tel:
+91 22 6675 6951

Delhi
A-25, Mohan Coop Indl Area, Badarpur, Delhi 110044
Tel:
+91 11 4366 1234

Ahmedabad
F/102, Parth Complex, Swastik Char Rasta, Navrangpura, Ahmedabad 380009
Tel:
+91 79 2646 1735

Jaipur
37-38, Barwara House, Nidhi Kamal Tower, Ajmer Road, Jaipur
Tel:
+91 14 1404 8800

Jaipur
37-38, 1st Floor Barwara House, Ajmer Road, Sodala, Jaipur 302006.
Tel:
+91 14 1404 8800

Patna
Maurya Lok , Block-A , Shop No. 15, Near SBI ATM, New Dakbungalow Road, Patna Secretariat, Patna 800015
Tel:
+91 61 2220 0351

Patna
Ground Floor, Ahluwalia Building, New Dak Bunglow Road, Dak Bunglow Road, Patna 800001
Tel:
+91 61 2221 4073

Mobile Collection
Dak Bunglow Road, Patna 800001
Tel:
+91 61 2265 5588

The Mobile Villa
Verma Centre, Ground Floor, Boring Road Corner, Patna, Bihar 800001
Tel:
+91 98 3502 2547
+91 99 3900 0000

S.S. Enterprises
South Gandhi Maidan, Near Canara Bank, Patna, Bihar 700001
Tel:
+91 93 3410 2043
+91 99 3400 0000

Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+91 44 6654 5500

Bangalore
No.13, 3rd & 4th Floor, Crm Chambers, Opposite To Yes Bank, Kasturba Road, Bangalore 560001
Tel:
+91 80 3030 8282

Bangalore
No.8, West Of ChordRoad, 2nd Stage, Mahalakshmipuram Layout, Bangalore 560086
Tel:
+91 80 3030 8282

View More Information...

Customer satisfaction rating
12%
Complaints
10417
Pending
2050
Resolved
1021
So far so good - The company responded to our notifications and is working on resolving complaints.

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Samsung India Customer Care related pictures (1302)

Samsung India Complaints & Reviews

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Samsung India — Bad customer service and more problems after checkup

 Mah1234 on Jan 21, 2017
I use Samsung galaxy S4 and recently I experienced microphone and speaker problems which involve not working of either part while calling or playing music/video. Neither does the earphones work. I went to my nearest authorised Samsung service centre and showed my phone after a few days later the employee of Samsung called that it will cost around 850 rupees then I said them to fix the problem as I was OK with getting my phone fixed in 850 but then again they raised the price to 3000 next time saying that there Is some problems with the motherboard and it needed to be replaced. I even talked to their...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Samsung Galaxy J7

 Gidds on Jan 21, 2017
Hi, i had purchased Samsung Galaxy j7 on 21st may 2016. My Phone's screen got damaged and i took the phone to Samsung Indira Nagar Service centre on 14th November 2016. I visited the service centre on 19th November 2016 again and the staff named -Ravi Kumar informed that Gold Screen for Galaxy J7 is not available either i can go the back screen and i will loose the warranty or i go for refund, where they will deduct the screen charges approx 4000 and refund the remaining money through cheque, which will take approximately a month. I choose the refund option and he asked me to send my bank statement,...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Display Lining

 sppankaj on Jan 21, 2017
I bought samsung Galaxy J7 Prime last month rupees 16900. but now i am facing display flectuate and lining issue its very bad experiance for me i am very shocked how can this problem bcoz i am regular user for samsung last 4 years but never face any issue. I request to company Superior person replace my phone becoz i cant use repair phone either i never never purchase samsung phone in future. Samsung is my first choice and i also user long time....
Complaint comments  Read comments Complaint category Mobile Service Providers

Samsung India — Mobile Phone A8,complaint reference no:8467229645

 Jithesh Ram on Jan 20, 2017
Dear Sir,
I bought a new Samsung A8 on 27th Nov 2016.However the phone stopped working after 2 weeks of working.
Took it to service center (service center no:4228618701) and the phone is with them for almost a month now.Have never heard any update from them and when i contacted them as well as the samsung customer care, the only answer i get is no spare.
Iam undergoing a terrible time running from service center to your customer care.
I heard now that the spare is not available .if available it would take another month to get the phone back.
I am terribly upset...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Samsung J7 Complaint

 gurpreet ji on Jan 19, 2017
We are not satisfied with your service we give mobile to our nearest service center 13 days before but still we not get my mobile back and the service center which is at KIRAN MOBILE CARE Ludhiana the told us that your mobile will be back in 5 days so now almost 13 days crossed so please look in to this matter we are waiting for your reply

Complaint no 4227615640...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Refund/ Payment of Samsung A8 not received

 sunil0000 on Jan 19, 2017
I have purchased a A8 mobile on dated 02.02.2016 and due to technical issues i have submitted it in Samsung Service Center at Palwal (Haryana) with the Bill number 4223365586 on 13.10.2016 . As per the service center the problem cannot be resolve & the refund of mobile will be transfer in your accounts. Due to this i have submit with all relevant documents on dated 18.10.2016.

But till now neither i got the mobile nor the payment submitted in my account.

Please resolve the problem asap....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Regarding My Refund

 nishantgargadv on Jan 19, 2017
Dear i have purchased samsung galaxy a8 mobile on 19th sep'2015 for rs30000/- from mobile sales centre sanjay place, agra [uttar pradesh] with the bill no. 116/5701, my hanset display is damaged and i have given my mobile to the authorised samsung service center for repair they are saying that your display can'nt be repaired or changed we will refund you the handset amount by deducting the display amount . After a week they called me to take the cheque for the amount . They told me to give me the rs22000/- after deducting the display amount of rs 8000/-, but now they are saying that we will pay...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Speakers problem

 Amit Sonii on Jan 18, 2017
My name is amit i have bought a samsung s7 edge mobile in 13 january but after 2 days using fone showing speaker problem s ( fone ko maine 30 december ko kharida tha lakin same problem ki vajah se vo maine service center se do banvaa ker de diya dukaandaar ko usne naya fone diya lakin fone2 din k baad speaker ki problem dene lag gaya hai ab mai kya karu 50000 ka fone bhi dikkat kr raha hai ser mera solution kariye nahi toh mai consumer court mai jaaunga...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Mobile replaced

 zoee on Jan 18, 2017
I Kamil khan, purchased a samsung galaxyS7 Edge mobile from MOBILE XZONE located in merrut on 30th december 2016.
i wanted to bring in your knowledge that my mobile had some problem in charging within few days..later i went to samsung care centre ( HAPUR UP) to know the fault then they got to know that its motherboard has some problem n they will give my phone after a week.
now i want phone to be replaced with new phone. kindly inform me if it is possible.
my contact no 9719735620
email: kamilkhan_25@yahoo.in...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Galaxy S7

 Khalid Masroor on Jan 18, 2017
Hi Sir,
Jobsheet No : 4228960359
i was facing that my phone samsung galaxy s7 getting air in between lcd and pda, i went to samsung service centre, they told me its peel off, we cant give you warranty,
i was shocked that its not physically broken nor water damage so why you are denying to give me a service, They are assuming that i had press the bezel so hard thats why a gap create and fooling me.
I had called to Samsung high authority Mr gunveer i have told him, there is a scheme from your end that who bought the product is September they will get free 1 time screen...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Damaged by service center

 Hitesh Behal on Jan 18, 2017
Dear Sir/Mam,
Last evening, I send my phone to "1st Floor, Mehta Property Dealer, opp Petrol Pump Guru Arjun Dev Nagar, Main Road, Near Samrala Chowk, Ludhiana, Punjab 141001" with the front call listening speaker. but from there end they damage the sim tray and told us that it already damaged. I took all the pictures before sending it to service center and i show them that but they just did.t listen to me. neither they accept there mistake and they canceled my repair status and did.t give any print out of complaint what so ever. I already file a complaint in customer care and my reference...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — New fridge needed servicing 4 times in 6 months

 Titir Dey on Jan 17, 2017
Dear sir,
I bought my new samsung RT28K3953PZ/NL in 12/8/16. From the very begining the 4 degree lower region does not cool properly. We needed servicing 4 times since purchase and everytime servicing guys come and tell us there is defrosting problem. Now they are saying they need to take it to warehouse for checking. Fridge being an essential appliance in our large joint family we requested a substitute fridge but they refused to listen. My experience with samsung is pretty bad, emi is not over yet and the fridge is not cooling properly. I request you to lool into the matter and atleast...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Samsung Refrigirator

 akurup on Jan 17, 2017
I bought a Samsung refrigerator from a reputed dealer of yours in Trivandrum (QRS) on 18/12/2016 . The itemcode is SAMRT30K3983BZ . I got this delivered the next day itself.But within a week the refrigerator stopped functioning.A fter repeated calls the service engineer came and found out that the main board was damaged and has to be replaced .I contacted your regional head and told that this was a serious issue where the main component of a product has malfunctioned within a week of purchase.I told him very clearly that I have lost faith in your product and want the refund of my money .He said...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — SM-J5 (2016) Microsoft incoming E-mail is not functioning properly.

 kamrup Construction on Jan 17, 2017
Ref. to the following your Service Centre 0009203654 Bill No. :
1. 4225373373 dt 11/11/16 Dlv. dt. 22-11-16
2. 4226058418 dt 23/11/16 Dlv dt. 9-12-16
3. 4227268918 dt 14/12/16 Dlv dt. 12-01-17
4. 4229206219 dt 17/01/17 Dlvd pending
Our Handset problem regarding e-mail incoming is not solved at yet. Sir/madam this phone is purchased by Kamrup Construction Co. (P) Ltd. for using E-mail of Company. For this problem we could not used from purchase & this is useless for us.

So, kindly look into the matter & do the needful (Solve or replace).
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — Charges for Estimation Cost of Repair Print for Samsung J7 Mobile

 rsgavalla on Jan 17, 2017
Dear Sir,

My new Samsung Mobile J7 got Damaged having a Valid Insurance, Insurance company has asked us to provide the Estimation Cost from Samsung Service Centre to repair the mobile,
I have visited Samsung Authorised Mobile Service Center
Samsung India Electronics (P) LTD.
Door No : 9-4-86/15, 1'st Floor,
Above Maruthi Suzuki Show Room,
Mehadipatnam, Hyderabad PH: 040 - 64633446/9,

Dated : 16/01/2017,

The Service Engineer name ( Sridhar) has asked me to pay 230 Rs to get Estimation Cost to Repair Printout, I...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Having extended warranty still samsung galaxy note 4 pba not available

 dmehta1 on Jan 17, 2017
We purchase handset 29/06/2015 @ rs 41500. Purchase extended warranty 15/06/2016 rs 2482/-. On 4/01/2017 motherboard not working . Malad mumbai-400064 service centre reg no-4228493922 not having note 4 pba. They told 10 days but yet no idea when they got. They not give any standby phone also no knowledge of spare part. So i think if they not produce spare part than not give warrenty or give latest phone or same note 4. But how they can put us on hold. Stop making emotional advt first satisfied their customer...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Note 4 touble

 Vishesh Biradar on Jan 17, 2017
Everyone knows the Note 4 was having crazy issues after the L update (mine was too) but this M [ota 6.0.1] update literally DESTROYED my phone. The update took 2 tries to download. When it finally did it went through the usual update process...then it turned on, applied the updates and restarted itself. The phone was a lag/freeze fest. I turned it off for a few mins because it was overheating from updating. Took the battery out for a few as well. After that...the phone was good for about an hour even though it wouldn't let me update google play services the way the notification kept telling me to...I...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Samsung adapter/mobile charger

 Iram Saba Amin on Jan 17, 2017
I have given my adapter (Bill/complain no-4228162745) which is under warranty to the service centre. Service centre has told a lot of excuses in repairing and replacing the charger.
When I first went to the service centre, they are just first giving me the visiting card and told me to call them when the charger will be repaired or replaced. After my question and argument, they have given the Xerox of the form which I have filled and given to them. Again after the argument, they have finally given me the receipt of complain and assured me that as the new charger will come, they will inform...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Damage

 Mahendra Ruler on Jan 16, 2017
Hello team,

ThisĀ  is hectic and worst experience for the second time I'm facing with the Samsung, though I'm a die hard fan of Samsung user and whole my family, I'm a govt employee ..I purchased Samsung galaxy s7 edge 2 and 1/2months back and unfortunately my phone glass got cracked seeing all the adds and all the warranty I reached to nearest Samsung service center and asked for the one time glass replacement offer ..where as the worst customer service I had faced and I believed the Samsung phones and used all S series and followed now to s7edge ...now immediately I want my glass...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — Battery not being replaced in warranty period

 naresh1171@hotmail.com on Jan 15, 2017
I bought a new battery from your dealer Mzone in goa for my samsung galaxy S4. after few days my wifi and my blue tooth stopped working and also my battery started getting hot. last week battery went completely dead and i went to ghatkopar mumbai service centre to get it replaced and my wifi problem solved and was shocked to hear from them that battery given by goa dealer is for samsung grand phone and hence they r unable to replace. Also they confirm that due to grand battery the motherbiard of phone got affected. I called goa dealer and he confirm that he sold grand battery as samsung claims that...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

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