Samsung India Customer Care
Samsung India Electronics Pvt. Ltd.
Customer satisfaction rating: 25%
Submit a Complaint
12315
COMPLAINTS

Samsung India Customer Care

Samsung India Electronics Pvt. Ltd.

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Address
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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742
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300

Phone:
Phone:
+91 89 3993 9899
[Customer Care]
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376
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152
+91 12 4488 2122
[Head Office]
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216
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111
+91 12 4488 1234
[Head Office]
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102
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40
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115
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54
up
42
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17
+91 98 3502 2547
[The Mobile Villa]
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37
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18
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63
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44
+91 99 3400 0000
[S.S. Enterprises]
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17
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13
+91 99 3900 0000
[The Mobile Villa]
up
22
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22
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6
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9
+91 12 4488 1415
[Head Office]
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12
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15
+91 93 3410 2043
[S.S. Enterprises]
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5
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9
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10
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15
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10
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15
+91 61 2265 5588
[Mobile Collection]
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3
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9
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8
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15

Additional info
Support Center

Store Locator

Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:
+91 12 4488 1234
+91 12 4488 1415
+91 12 4488 2122

Mumbai
2R Tech Park, Nirlon Complex, Next to Hub Mall, Off Western Express Highway, Goregaon East, Mumbai 400063
Tel:
+91 22 6677 2000
+91 22 3030 8282

Noida
A-1, Sector-81, Noida Phase-II, Noida 201301
Tel:
+91 12 0401 1900

Mumbai
Shop No 8, 9, A 1, Khira Nagar Chs, Opp. BATA Showroom, SV Road, Santacruz West, Mumbai 400054
Tel:
+91 22 6675 6951

Delhi
A-25, Mohan Coop Indl Area, Badarpur, Delhi 110044
Tel:
+91 11 4366 1234

Ahmedabad
F/102, Parth Complex, Swastik Char Rasta, Navrangpura, Ahmedabad 380009
Tel:
+91 79 2646 1735

Jaipur
37-38, Barwara House, Nidhi Kamal Tower, Ajmer Road, Jaipur
Tel:
+91 14 1404 8800

Jaipur
37-38, 1st Floor Barwara House, Ajmer Road, Sodala, Jaipur 302006.
Tel:
+91 14 1404 8800

Patna
Maurya Lok , Block-A , Shop No. 15, Near SBI ATM, New Dakbungalow Road, Patna Secretariat, Patna 800015
Tel:
+91 61 2220 0351

Patna
Ground Floor, Ahluwalia Building, New Dak Bunglow Road, Dak Bunglow Road, Patna 800001
Tel:
+91 61 2221 4073

Mobile Collection
Dak Bunglow Road, Patna 800001
Tel:
+91 61 2265 5588

The Mobile Villa
Verma Centre, Ground Floor, Boring Road Corner, Patna, Bihar 800001
Tel:
+91 98 3502 2547
+91 99 3900 0000

S.S. Enterprises
South Gandhi Maidan, Near Canara Bank, Patna, Bihar 700001
Tel:
+91 93 3410 2043
+91 99 3400 0000

Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+91 44 6654 5500

Bangalore
No.13, 3rd & 4th Floor, Crm Chambers, Opposite To Yes Bank, Kasturba Road, Bangalore 560001
Tel:
+91 80 3030 8282

Bangalore
No.8, West Of ChordRoad, 2nd Stage, Mahalakshmipuram Layout, Bangalore 560086
Tel:
+91 80 3030 8282

View More Information...

Customer satisfaction rating
25%
Complaints
12315
Pending
1181
Resolved
2735
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Samsung India Complaints & Reviews

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Samsung India — samsung s8+ screen broke

 SYED ZOHEB on Sep 23, 2017
Hi,
i bought samsung flagship phone s8+ 128 gb on 22nd august from your Samsung store in Navimumbai. I saw your "NEVER MIND OFFER" being offered to your new customers but not for the ones who have purchased it before 21st Sep 2017.
Is this the goodwill being given to your Regular customers who buy your phone as soon as they are launched?..
I and my wife are using your Galaxy models from S2, S3, S7 EDGE AND S8+ AS AND when it was launched..
It is very disheartening to know and to learn that to NEVER buy Samsung phones as soon as they r launched but to wait for offers..
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — new product stopped working no response from after sales service team

 Ajsr on Sep 22, 2017
Washing machine was purchased on 30th Aug 2017 in Kerala Thiruvananthapuram Pin no 695581, post that I got a Demo from the Samsung Engineer regarding how to use the Washing Machine. The next day of the demo it was working well, however from the 3rd day the machine stopped working. We contacted the customer care on 13th of Sept and found out that there is an issue with the drum. The customer care executive logged our complain and assured us that a Samsung Engineer will come within 24 hours to resolve the issue.
We are yet to have a visit from the Engineer, We have placed numerous calls to...
Complaint comments  Read comments Complaint category Washing Machines

Samsung India — samsung level u bluetooth headphone

 Govinda Khanna on Sep 22, 2017
I purchased samsung level u bluetooth on 10-07-2017. Its right side earpiece stopped working. I took it to the service centre in patna named galaxy communication, and when i showed it to them, they took it and tampered the cable from their side. And returned it to me saying that it can not be replaced as it is damaged physically. I was speechless at their this action. I really am very much depressed at this kind of service of samsung. I do not know where to complain about this. I am trapped in such a situation that i cant explain. As the earphone is tampered physically it can not be accepted in...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Samsung India — samsung j7 prime back key is not work properly.

 kanishk dixit on Sep 22, 2017
Dear sir
I purchased Samsung j7 prime on 11 june 17 And after purchased 2 month. It's back key is not function well and today recent key also create problems please sir help me
Replace or solve my problems
I purchased Samsung veiw of my favourite brand but it's malfunctioning creat headche to me
I feel that my 15000 sink and my reliance is slowly down upon samsung...
Complaint comments  Read comments Complaint category Pharmacy

Samsung India — screen broke

 Kitti9 on Sep 22, 2017
I have bought this phone one month back and it's screen broke while the tempered glass is all ok the cost of glass is to much why can't you guys replace my screen in never mind offer I have bought the phone from an authorised dealer with the tempered glass on how can it happen.what quality of glass you use
The phone costs 17000 but still it broke in sec worst experience till date...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — washing machine

 New Era Engineers & Traders Chennai, India on Sep 22, 2017
From: New Era Engineers & Traders - K.S.Desai [mailto:management@neweraengineers.com]
Sent: 22 September 2017 16:50
To: 'hc.hong@samsung.com'
Subject: 3rd Reminder - Samsung India Customer Care Complaint Register No's 4244278387 ( Date 1.9.17 to 13.9.17) & 4245128510 ( Dated 14.9.2017) for Washing Machine Service & Spare Parts

Hello………………………………………….. is anyone hearing, please respond.

Regards,
K.S.Desai,
+91-9840599599.

From: New Era Engineers & Traders - K.S.Desai [mailto:management@neweraengineers.com]...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — samsung note 5

 Amit Bansal chd on Sep 22, 2017
Hello,

I purchased a Samsung mobile Galaxy Note 5 on 21/11/16 from Chandigarh and almost after 6 to 7 months, I started facing battery issues. It started heating a lot during phone calls and charging time. I went to one of your service centre, without even looking at it, they told me "Sir Garmi bahut hai" don't worry.

Last week, It started getting worse for me. I noticed the battery draining from 100% to 0 that too without warning in about 3-4hours of usage. I contact live chat support, whatever steps they told me I followed.

And finally, yesterday evening,...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — service center not refund my payment

 Kapil Gohel on Sep 22, 2017
Hello,
I register a complaint from last 3 month and they told me you need to replace the PCB circuit I pay for that 10k and still they are not capable to repair my AC. the engineer told me again PCB come from company faulty so we need to replace again. After few days he came with new PCB and still the same problem after 2 months Samsung company took a decision. Return to take AC UNIT and they are refunding my payment for AC UNIT.

So here my complaint about is 10K which I already pay Samsung service center for PCB.
When I call to service center they told me to fight...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — target and cnn

 Nirala mobile on Sep 22, 2017
Dear sir,

This is to bring you in notice that I'm facing lot of issues regarding Samsung.
1.Target -The target you are giving us is not proper. Due to which it affect our activation which result in increase in our target. This problem is understood by dealer only .
2.Credit not is not received on time .Every time this problem affects our sale but no solution is provided by your end.
3.Demo availability -our counter is not having any demo in the price range above 20 k, in that case we are unable to showcase it to our customer.
4.Dealer is not having any...
Complaint comments  Read comments Complaint category Business & Finances

Samsung India — not satisfied by the product

 Manoj yadav94 on Sep 22, 2017
Hello samsung
I have purchased galaxy s8 on august 13th 2017
The store keeper told me i would receive a free wireless charger within 10-15 days
It is almost more than a month and still i did not receive the charger
When spoke to the customer care people
After making repeated calls nearly 6 times
They informed the product will take 30 working days from the day of order
However when i asked for a call back from the supervisor for more information
The agent arranged a call back from a fellow agent whose name i don't want to dis close
Just...
Complaint comments  Read comments [4]Complaint category Mobile Service Providers

Samsung India — about your latest os update nougat on j7 prime

 Anshul Navle on Sep 22, 2017
I want to say that your latest update og nougat on j7 prime has given me a severe headache from the past days i am feeling very helpless. Its of no use. Almost every app and games keeps crashing even your messaging app keeps crashing.. I want to downgrade to marshmallow again but i cant even do that i tried but i failed. What should i do now. If u donot know how to handle any operation system please donot give it to your customers until it is fully in your control. Hell man this nougat is such a pain in my head i cant even play a game. Even a small one. Whats the use of calling that an update then....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — unsatisfied service & improper charges

 Jassi Arora on Sep 22, 2017
Dear sir/madam

Greetings

I'd like to draw your kind attention towards a very serious matter/situation which make me frustrated as well as furious by samsung care.

I am going to enlighten you about your samsung mobile phone model no edge-7 which was launched in the year-2016 which i purchased from an authorized samsung dealer on 19th september 2016, this phone is claiming a water resistance phone at a certain level of 1.5m (Ip68) as per your claim policy. There was some issue with the battery which get replace under warranty on 29th august 2017 and also...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — I am complaining about samsung j7 model no. sm-j700f

 Ishant41 on Sep 21, 2017
I have samsung j7 model sm-j700f. There is lot of problem with this set. I don't know that the issue is with mobile or battery. But i have visited samsung care two times. They return my mobile by saying that all is well. But i am still disappointed. So bad service. Kindly solve my problem immediately. My contact no. Is 9812612420. Sahil arora
Mail-order aroraishant41@gmail.com...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — samsung c9 pro camera glass breakage

 baljot kaur on Sep 21, 2017
The glass of the camera was broken two months back... Bt there was no problem in capturing the pictures. Last week one small piece of the broken glass gone inside and placed in front the focusing part of the camera... And not able to capture the pictures. All the pictures taken are blur now... Kindly help me out that whether the whole camera part will be replaced or jst the camera glass got replaced......
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Samsung — bad service to bad

 Inamool Hassan on Sep 21, 2017
Samsung give me veru shamefull and bad service. I give my mobile to samsung service centre from 13 sep to till date..
They repair my phone almost 2-3 time, chnag mother board twise in these days and chage battery also.. Its mean they open my phone many time so its seems my mobile life is not going well in future....in the last thay tell me that your phone is ready come and take i go today 21 sep but the phone condition is same and they your take some more time till sunday means 24 sep... Again they said your mother board will change again... My patience is over this time...
What i...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — gorilla display or china display

 manishchouhan9310 on Sep 21, 2017
This is to inform all who get this samsung is making fool to its customer by using china quality parts. There service center always repair the unit with fake parts so customer keep on coming to them & generate business. Its been height of using pathetic service of leading brand and all above the premium device of samsung. Better to move with oppo or vivo they're providing much best service in cheap prices. Reference number 4242219371...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — very very hopeless service and lack of communication in samsung team

 pravin karve on Sep 21, 2017
I am now become very disappointed with your service that on 25.7.17 there is my complaint regarding non operating microwave
And error is c do in reponse of the complaint the engg gandhi visit and told me that we have to replace the part and will replace when it become available i am in touch with gandhi but part not received in between my product warranty expires on 13.8.17 and i received messessge that part is become ready and you have to pay rs.354/ then i was shock and call mr gandhi he says now system not accept replacement after warranty he suggest me to complaint again i again contact...
Complaint comments  Read comments Complaint category Appliances

Samsung India — s7 edge glass broken

 dinesh4774 on Sep 21, 2017
Hi myself dinesh from guntur, my s7 edge glass was broken both sides but touch screen was good, i had an enquiry about glass replacement to near by stores but the cost too expensive to bare, is there any chance for replacement of glass at low prices like one time replacement offer. My mobile no 7989126703 mail id-dinesh. Wmb@gmail.com, please let me know....
Complaint comments  Read comments Complaint category Products & Services

Samsung India — refrigerator is not working in compressor guarantee period

 Vyankat Nikam on Sep 21, 2017
I am using samsung refrigerator model rt2735, refrigerator stop working compressor not working. I call sales service to check and sort out issue. Technician told to pay rs 500 for visit. And he checked and ask to replace pcb worth rs 7000. I need inverter pcb for samsung refrigerator model rt2735 (Power ac 220v/50hz)
Pcb part no da41-00757a (2011.0330 ver1.1) power ac 220v/50hz. From samsung so i can make my fridge working...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — cheating

 chita1979 on Sep 21, 2017
Sir,
I sri chitaranjan nayak had brought a samsung air conditioner dt09.03.2017. After 45 days it had not worked properly. Then i request to samsung care to provide the necessory service.in that time service engineer mr amar had demand me a huge amt for repairing the same. So i send a email to jagannath egency for proforma invoice. After repairing jagannath egency could not provide me hard copy of original invoice according to proforma invoice. Kindly check the difference between both invoice & proforma invoice & take necessary action.
Hence i repeat again that my ac is bearing...
Complaint comments  Read comments [1]Complaint category Appliances

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