Zookr.in — dead product received (product not working)

Yesterday i have received my order but after opening watch is not working not switch on as i kept on charging and found that charging point has issue it's not charging and also the inner box of watch is not good condition look like used watch before so want to return please accept return and process refund

Below is the order details
Order no.: b8b2742d-b279-496b-9850-6e63b8f94323
Order placed: nov 5, 2018 3:12:25 pm
Taking i'd : [protected]
Total amount rs. 1, 699

[protected]
Payment mode
Prepaid

Please accept return and process my refund.

As i have the package unpack recording

Thanks,
Mubin
[protected]