Zopnow Retail — Amount deducted but order not created

Address:

Zopnow Retail Pvt. Ltd. 2078, 24th Main Rd, Vanganahalli, 1st Sector. Zop now contact no: 02261502422

I placed this order today, 24 April at 11:54 AM. The amount was 604.00. The transaction details are as follows:
UPI transaction ID is[protected]
Google Transaction ID: CICAgOC4k-iSQw .

I need a refund of my order as my order was never placed. When I tried to view my order from my orders section, I got logged out and I am unable to login now. It says "Invalid username or email".
Zopnow Retail Pvt. Ltd.
2078, 24th Main Rd, Vanganahalli, 1st Sector.
Zop now contact no: [protected]

Also, I raised a ticket from the online site however it says "We have received your ticket and confirmation has been sent to your email address [protected]@gmail.com."

PLEASE NOTE MY EMAIL ADDRESS IS NOT THE ABOVE MENTIONED EMAIL ADDRESS. It is a random email ID mentioned here. The email ID I registered with is : [protected]@gmail.com

Your ticket id is #0. You will get email notification after we post reply in your ticket but in case email notification failed, you can check your ticket status on below link:
I also tried contacting the customer support but the IVR asks me to press the conference code. The entire company is a hoax. Requesting you to kindly help refund the amount.