[Resolved]  Zopnow Retail — delay in order twice and not getting any resolution from customer support team

Hi
I am trying to reach zop now customer care by email and calls but not getting any proper response and resolution.
Have placed an order on 7th oct 2017 for delivery by 7pm.
First this got reschedule to 9.15pm on 7th oct and i had no option but to reschedule it to next day (First slot of 1-4pm for 8th oct 2017) by calling delivery boy, since there was no response from customer support.
Even after reschedule for 1-4pm slot, after an hour delivery timing got changed of it's own again to 9.15pm.
Finally i was able to contact customer support and he told me refresh page and it will be updated, but no update. He asked me to hold and he will check with back end and update, no update instead he dc the call, was very rude.
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Nov 26, 2017
Complaint marked as Resolved 
ZopNow Retail customer support has been notified about the posted complaint.
Oct 08, 2017
Updated by SONALI KARKI
Order no : 20981428
Oct 08, 2017
Updated by SONALI KARKI
I tried calling them at least 10 times, getting an automated message, our Executive are busy will call in sometime.
But no call yet
I m unable cancel my order thru app and don't know when exactly it will be delivered.
Seriously, you people cannot just waste someone's time like this.
You expect consumer to keep chasing you for providing service on time.
Is this time waster or time saver activity.
Verified Support
Oct 09, 2017
ZopNow Retail Customer Care's response
Dear Sonali,

We are very sorry for the inconvenience caused and we request you to please write an email to [protected]@zopnow.com with the order number and we will check and revert
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