Zopnow Retail — Issue with payment

Address:Bangalore, Karnataka, 560104
Website:Zopnow.com

I have ordered groceries and I paid through online and also in person.when i asked for refund they asked me to check with bank, they replied that my online transaction was successfull and zopnow claims that they did not recieve amount. I have provided my transaction id, consumer code, bill refrence information but stil no response from them. Zopnow is totally untrustfull site.
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We ordered some food stuff worth 500 Rupees however we did not receive our order on time infact we have not received it even after 2 days, we are calling the customer care number no one is responding.

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    ZopNow Retail Phone
    +91 80 3242 0000
    ZopNow Retail Website
    ZopNow Retail Address
    #1502, 19th Main Road, HSR Layout, Sector 1, Bangalore, Karnataka, India - 560102
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