Zopnow Retail — Money deducted , order not confirmed

Address:

No 411, SLV Soumyashree Residency, HMT layout

I've ordered through zopnow reatil and in the website I had placed order before new registration. The amount was paid for the item selected. The order has not confirmed neither status has been recieved.
Kindly reach back to [protected]
Could even connect to customer care.

Now I've lost my money without any confirmation.
The screenshot of the payment is attached for your reference