[Resolved]  Zopnow Retail — neither grocery has been delivered nor getting my money back

Address:560017
Website:www.zopnow.com

Hi, my name is mahi, i ordered the groceries on[protected] @ 19:58:01 by zopnow's website (Order reference:[protected] & i was told i'll be receiving my stuff on[protected], in between 1 pm - 4 pm but i didn't get my order, so i decided to call to customer care number[protected] but couldn't get through because i didn't have that mobile number from i placed the order in first place, so my brother e-mailed them (On "[protected]@zopnow.com") & shared the alternative number on that mail, now today we receive the call from followed 2 mobile numbers [protected] & [protected] & they said they are from zopnow & just because i don't have the mobile number (The number from i placed the order) they can"t deliver the grocery or i need to share my credit card's details like it's number or what name written on that card and all, but i refused to share my credit card details & instead of that i offered him to share my invoice details or the address where the groceries are suppose to be delivered & all, but he says that because of gst & all they don't have enough groceries to deliver so i said gst wasn't effected when i placed the order & why i wasn't informed about that at the time of placing the order then he says i can't do or say anything about it if you don't share you credit card details we won't return you money as well & forget about the groceries.
Now please help me with that
Thanks & regards
Mahi
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Aug 1, 2017
Complaint marked as Resolved 
I didn't get any positive response from Zopnow.
ZopNow Retail customer support has been notified about the posted complaint.
Verified Support
Jul 31, 2017
ZopNow Retail Customer Care's response
Dear Mahi
We are very sorry for the inconvenience caused and please let us know the correct number used and also send us an email with the number to be updated in your registered details.

Please do write an email to [protected]@zopnow.com
Jul 31, 2017
Updated by Mahi Saluja
what is wrong with you people my brother got call from [protected] this number first he says "how dare you to launch a complain in a government site & if you didn't pay from a government bank we won't give you back your money, do whatever you can do in your power"
when I made the payment no one asked me to pay only by a government bank now what's the problem to return my money ?
Jul 31, 2017
Updated by Mahi Saluja
And now you changed my mobile number from [protected] to [protected], even this number belongs to one of you
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